Attachment_1 _PWS_JBSA-Lackland_Bus_Services.pdf

Attachment #1, PWS, dated 13 March 2015

JOINT BASE SAN ANTONIO

LACKLAND BUS SERVICES

PERFORMANCE WORK

STATEMENT (PWS)

As of 13 March 2015

1. DESCRIPTION OF SERVICES / GENERAL INFORMATION. The Contractor shall provide all management, personnel, buses, tools, material, supplies, supervision, equipment and labor necessary to ensure that all directed Joint Base San Antonio (JBSA) Student/shuttle/contingency transportation needs not to exceed (NTE) 125 miles as defined in the Performance Work Statement (PWS) and listed in the bid schedule are performed in accordance with (IAW) the standards in this contract. The Contractor shall meet program certification requirements established by the Defense Travel Management Office (www.defensetravel.dod.mil) and be an approved DOD carrier.

1.1. DESCRIPTION OF SERVICES:

1.1.1 BUS SERVICE. The Contractor shall provide bus service as detailed in this PWS. Types of bus service the Contractor shall support is extra-short trips 0-5.9 miles, short trips 6-18.9 miles, regular trips 19-40 miles, shuttle bus services, and round-trip movements NTE 125 miles from JBSA-Lackland. A trip is defined as the movement of a bus from the pick-up location to any designated drop-off location one way and may include up to three pick-ups/drop-off locations within the route. An Extra-Short Trip is defined as the movement of a bus from pick-up location to any designated drop-off location between 0-5.9 miles one way. A Short Trip is explained as the movement of a bus from pick-up location to any designated drop-off location between 6-18.9 miles one way. A Regular Trip is the movement of a bus from pick-up location to any designated drop-off location between 19-40 miles one way. Lastly, the Round-trip Bus Service is defined as bus service that is based on total time bus is in use beginning at dispatch until bus returns to the Contractor’s facility or is diverted for another run.

1.1.2. This service is paid hourly for support that does not fall within the other CLIN with service limited to a one-way distance of 125 miles from JBSA-Lackland. Bus service is based on customer requirements and workload can fluctuate +/- 10% from historical workload data trends, as shown in Appendix A. The Contractor shall be paid for bus service IAW applicable CLINs as detailed in this PWS. A weekly schedule will be provided to the Contractor by the Contracting Officer Representative (COR) office, and will resemble Appendix G.

1.1.3. Further specifics of the requirement described above are located in this PWS under paragraph 3.

1.2. GENERAL INFORMATION.

1.2.1. The Contractor shall be responsible for ensuring all shuttle bus service(s) arrive and depart on time IAW the approved shuttle bus schedules as indicated in Appendixes B through E (The Government shall reserve the right to update shuttle schedules as mission changes occur).

Bus marquees must be illuminated at all times indicating route being serviced or drop-off location as listed on the schedule provided by the Government. The Contractor’s bus driver(s) shall arrive at the designated pick-up locations on time and IAW the daily workload schedule. If buses have not been loaded within five (5) minutes after the schedule pick-up time, the driver shall contact the Contractor’s dispatch office, who will contact the Contracting Officer Representative (COR) office during normal duty hours (0700-1600) at (210) 671-2608 or 502 LRS dispatch office outside normal duty hours at (210) 671-3318, so they can attempt to contact http://www.defensetravel.dod.mil/ the customer listed as the POC on the daily workload schedule to inform them that the bus is at the pick-up location and ready to be loaded. The bus driver(s) shall stand-by at the pick-up location for fifteen (15) minutes after the pick-up time, unless arrangements are made between requesting organization and the 502 LRS dispatch office. If the pick-up location is a no-show (Contractor is notified by the Government the run is cancelled after their bus has left the compound), then the Contractor shall cancel the return trip as listed on the daily workload schedule and notify 502 LRS dispatch office of the no-show. No shows are paid based the amount of the scheduled run. The number of passengers will never exceed the seating capacity of the bus. The Contractor shall at times transport passengers with military working dogs or service dogs as well as personnel carrying Government issued weapons (all weapons will be secured in a locked carrying case with the exception of on-duty Security Forces personnel necessary for escort purposes). Personal weapons will not be transported. Military working dogs shall be on a leash or caged in order to ensure safety of the driver and passengers. (NOTE:

Appendix A provides a prior history of workload data for JBSA). All scheduled bus service shall arrive on time with a minimum of 98% on time rate for the month (measured monthly).

Shuttles shall arrive +/- 5 minutes with a minimum of 96% on time rate for the month (measured monthly) of the time listed on the schedule, however buses shall not depart earlier than scheduled times.

1.2.2. GOVERNMENT WEEKLY WORKLOAD SCHEDULE. The Government will provide a weekly workload schedule NLT 1600 each Thursday (or the closest duty day prior if Thursday is a holiday/down day) to cover the workload for the following week (Saturday – Friday ). The 502 LRS dispatch office will be responsible for all updates to the schedule once published and will identify any add-on requirements or cancellations to the Contractor as they become available with all add-ons/cancellations/no-shows being logged by both the 502 LRS dispatch office and Contractor’s dispatcher. The Contractor shall also ensure drivers have cellular mobile phones (with hands-free equipment) if they are dispatched outside the range of the two-way radios, to maintain communication during the run.

1.2.3. PROJECT MANAGER. The Contractor shall provide a Project Manager who shall be responsible for the performance of work with authority to act on behalf of the Contractor. The name of a Project Manager and an alternate shall be designated in writing to the Contracting Officer (CO) within 30 calendar days of contract award. The Contractor shall also provide a copy of this appointment letter to the 502 LRS/COR office within 30 calendar days of contract award. Project Manager or alternate(s) shall be primarily available on-site at JBSA-Lackland during normal operating hours and shall have full authority to act for the Contractor on all contract matters.

1.2.4. CONTRACTOR EMPLOYEES. Contractor personnel shall present a neat and groomed appearance, be easily recognized, and provide professional/courteous service to all customers. The Contractor shall furnish an identifying badge, which shall include as a minimum the person’s name and the name of the company. Each employee shall wear the badge on the outer clothing on the front of the body between the neck and waist so that the badge is visible at all times. Shoes and socks shall be worn while operating buses. It is unacceptable to wear halter tops, halter dresses, tank tops, and sandals/open-toe footwear. Shorts may be worn within 1” above or below the knee in length, conservative, and in good taste. Contractor employees shall not use tobacco products or cellular/mobile phones while loading/unloading and operating the bus unless it is a hands-free device and in the performance of the service being provided (non-personal). Contractor employees shall smoke only in designated smoking areas and at a minimum of 20 ft. from the bus.

1.2.4.1. Contractor shall not employ any person who is an employee of the United States Government, military or civilian, unless such a person seeks and receives approval IAW the Joint Ethics Regulations. The Contractor or Project Manager shall notify 502 LRS/COR office of any pending DOD hire prior to finalizing employment action. If a military/DoD civilian is employed by the Contractor, their workload will be limited to ensure Texas and DoT daily driving times/rest cycles are not exceeded and with the understanding the first 40 hours of duty are dedicated to the Government position.

1.2.4.2. The Contractor shall provide the 502 LRS/COR office a current list of employees No Later Than (NLT) five (5) calendar days prior to start date for this contract. This employee list shall be updated annually prior to the expiration of employee base passes and/or as changes occur. The employee list shall include employee’s full name, driver’s license number/expiration date, and date of birth.

1.2.4.3. All bus drivers must maintain valid Texas Commercial Driver’s Licenses (CDL) with appropriate endorsements and these licenses shall be in the possession of the driver(s) while operating a bus at all times under this contract. Licenses shall be available for inspection by the 502 LRS/COR office upon request. Evidence of physical exams and drug tests required by all employers of CDL employees shall be maintained on-site and available for review by the Government when requested.

1.2.4.4. The Contractor shall possess or obtain a National Agency Check (NAC) plus written inquiries (NACI) IAW AFI 31-501, Personnel Security Program Management. The Contractor shall submit appropriate forms within 14 days after award of the contract to obtain a NACI for their personnel. The Government shall conduct and assume the costs for background investigations for required clearances. Each Contract employee shall complete a Standard Form 85; submit the Electronic Personnel Security Questionnaire, and an AF Form 2583 to the Unit Security Manager to obtain a National Agency Check plus written inquiries investigation. Upon completion of performance, termination of the contract, or termination of employees, the Contractor shall turn in all Common Access Cards (CAC), Base Identification Passes and any other documents issued by the Government to the Issuing Office or the Project Manager within 24 hours of completion date and/or termination.

1.2.5. CONDUCT REQUIREMENTS. The Government reserves the right to restrict the performance on this contract by any individual who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of JBSA and its population.

1.2.5.1. The Contractor’s employee shall not use Government facilities or other Government property for personal or other business not related to this contract.

1.2.5.2. The Contractor’s employee shall not respond to any media inquiries nor provide interviews, comments, or any other responses to the media pertaining to this contract. All inquiries or complaints from the media or other sources shall be immediately relayed to the COR or designated Government representatives.

1.2.6. CONTRACTOR DRIVERS OPERATE BUSES IN SAFE MANNER. The

Contractor’s bus operators shall ensure the safety of the passengers at all times and operate buses within federal/state laws and base traffic safety to include ensuring all safety lights are operational during use. The Contractor shall ensure all passengers are properly seated, and bus driver is wearing a seat belt prior to bus being placed in motion. In addition, bus drivers are responsible for the safe and orderly embarkation/debarkation of passengers from the bus and will utilize emergency flashers during the loading/unloading process.

1.2.6.1. Contractor Accident Procedures: The Contractor will notify 502 LRS vehicle dispatch office within 30 minutes of any accident/incident and provide initial details of the accident/incident to include location and any information on known injuries/casualties.

Contractor will notify the JBSA site specific Security Forces Law Enforcement Desk immediately if the accident/incident occurs on-base and appropriate off-base police if the accident/incident occurs off-base. All accident/incident reports required by applicable authorities shall be submitted by the Contractor to those authorities as soon as possible, but no later than 24 hours after the accident/incident with a copy also provided to the COR. The Contractor shall provide the following information to the 502 LRS/COR office and the CO:

date/time of the accident/incident; injury information; location of the accident/incident; a list of personnel directly involved including witnesses; a copy of the police accident report or any other documents provided by the police that responded to the accident; and a summary of the accident/incident to include a chronological order of the facts of the accident/incident and circumstances. Contractor will provide the 502 LRS/COR office with documented actions the Contractor has/is taking to help prevent reoccurrences within 15 business days of the accident/incident. Buses with accident/incident damage shall be removed from service immediately and be repaired prior to being placed back into service, 502 LRS/CORs will validate that repairs have been completed before allowing a bus to be placed back into service.

The Government assumes no responsibility or liability for accidents/incident that occur in operations performed under this contract to include drivers or individuals involved in the accident.

1.2.7. JBSA GATE CONTROLS. Some travel on and off JBSA installations will be limited at times due to JBSA controlled gate openings and closures. Unscheduled gate closures may occur at any time, and the personnel entering or exiting the installation may experience some delays.

Privately owned vehicles of Contractor personnel are subject to being searched pursuant to applicable regulations. The award of this contract does not create a right to have access to any military installation. Any violation of an installation regulation or of a state or federal statute may result in the termination of the privilege to enter any JBSA installation, or to provide transportation under the PWS.

1.2.7.1. The Contractor shall follow the direction of the Random Anti-Terrorism Measures (RAM) checklist provided by 502 LRS dispatch office. During exercises, the Contractor shall continue service unless otherwise directed by 502 LRS/COR or 502 LRS dispatch office. The Contractor shall train all drivers on RAM protocols. Anti-Terrorism training can be obtained from the Advanced Distributed Learning Service (ADLS) site, https://golearn.csd.disa.mil, available via the Air Force Portal utilizing Government-furnished computers. Once completed, the project manager shall maintain a copy of certificates on file for review at any time. The Contractor shall devise on/off-base alternate routes that can be implemented during Anti- Terrorism measures, and be prepared to implement these routes when notified by the 502 LRS dispatch office or the 502 LRS/COR office. Contract bus drivers must check ID cards of all passengers not in uniform to ensure they are DOD affiliated (for any bus departing the base) as well as any pick-up off the installation. Incoming Air Force Basic Trainees and Foreign Service students may not have a DoD ID card, but must be in possession of a picture ID along with official orders directing them to report to a JBSA site. ID card checks for other bus service may be directed by the COR/CO in reaction to local force protection actions.

1.2.8. CONTRACTOR PERFORMANCE OF SERVICE DURING CRISIS. Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander: Services under this contract have been determined to be essential for performance during crisis. The Contractor shall provide continuous bus service twenty-four (24) hours a day, seven (7) days a week, as required for the duration of the crisis. The CO shall advise the Contractor verbally of the required level of effort and follow-up with a written change to the contract if required. The Contractor shall use the priorities established by the CO when a crisis is declared. If the Contractor cannot accomplish the workload due to requirements beyond the Contractor’s capabilities, the Government, at its option pursuant to FAR 52.216-21 Requirements, Alternate 1, may augment surge requirements for the Contractor when the Government perceives that the mission accomplishment is endangered.

1.2.9. CONTRACTOR VEHICLES. The Contractor vehicle fleet shall be a minimum of 44 passenger bus capacity, equipped with seats that have a minimum width of two (2) feet one (1) inch apart, aisle shall be one (1) foot two (2) inches wide and shall comply with all federal/state laws with the exception of one (1) wheelchair accessible bus which shall have the capacity to move at least 18 passengers to include at least (6) six wheelchairs at one time. The Contractor fleet shall have electronic digital marquees in all assets that are programmable or have a minimum loading capacity of seventy-five (75) destinations. The marquees lettering shall be a minimum of 2 ½” in height and provide between 17 – 20 characters and be visible and readable from the bus stops. The route displayed must match the information shown on the weekly schedule provided by the Government. The Contractor bus fleet shall be uniform in white or earth tone colors which shall be approved by the Government and each bus will be required to display the Contractor’s name with eight (8) inch lettering on each side of the bus. Each bus shall have a Contractor assigned 2-digit number which will be visible on the front top of bus (left and right side), front/rear bumper, and rear emergency door and visible at all hours. All buses will be equipped with fully operational heaters and heavy-duty air-conditioning units that provide a climate that is comfortable and safe throughout the bus. Buses shall be equipped with all safety equipment as required by DOT standards. All buses shall be equipped with reliable communication equipment when transporting personnel to allow communication between the https://golearn.csd.disa.mil/ dispatcher and drivers at all times. The Contractor shall have entire fleet on hand by contract start date and uniform in appearance (company name, markings, and color) 30 days after start date of this contract. Throughout the period of this contract, the Contractor shall not operate buses older than ten (10) years in age or buses that have more than 250,000 miles on them. The Contractor shall furnish a listing of all buses to the 502 LRS/COR for approval prior to putting them into service on this contract. During the duration of this contract the CO in conjunction with 502 LRS/COR office may declare a bus unserviceable if it violates conditions outlined in this PWS, and require its removal from use under this contract.

1.2.9.1. The Contractor shall ensure that all buses are kept in a clean condition at all times.

Contractor buses may utilize the 502 LRS military car wash facility on JBSA-Lackland, Bldg.

5010 on a space-available basis or be commercially washed off-base at the Contractor’s expense.

If utilizing the Government facility, Contractor will spread out the washes to avoid having more than two buses at the facility any one time. The Contractor may use standard household-type insect control products that are safe for use in a confined area where passengers will be transported to control pests on the buses. The Contractor shall maintain the passenger compartment free of odor from all sources, including but not limited to exhaust fumes or soiled seats.

1.2.9.2. All maintenance repairs are the sole responsibility of the Contractor, and any repairs that could cause oil, fuel or engine fluids to leak onto the pavement shall be performed off base. Bus seats will be maintained to provide a safe and professional appearance and repairs will be accomplished as needed to ensure interior of the seats are not exposed either by patching rips/tears with seat repair material commercially equivalent to the seat being repaired, or by replacing the seat covers. Seats may have small tears of less than two inches (no more than 4 per seat bottom or back) but at no time will have exposed spring/sharp edges that could cause injury to the driver or passengers. Buses with seats frayed, torn/ripped, loose springs or missing seat padding shall be repaired within 5 business days of being identified and any seat with exposed springs/metal will be immediately removed from service until repaired. If it is determined that a bus is unsatisfactory IAW the PWS, the Contractor shall remove the bus from the performance of this contract until it has been inspected by the COR and approved to be placed back into service.

Bus maintenance and/or bus non-usability as determined by the 502 LRS/COR office shall not relieve the Contractor from performing the service requirements in this contract.

1.2.10. CONTRACTOR ENVIRONMENT/HAZARDS. The Contractor shall comply with all applicable Federal, State, and local laws and regulations, regarding environmental protection and changes to such laws and regulations as they occur. In the event environmental laws/regulations change during the term of this contract, compliance with such laws/regulations is required. If there is an increase or decrease in cost as a result of the change, the Contractor is to inform the CO pursuant to notice requirements (see FAR 52.212-4(c)) and negotiate a modification to the contract. The Contractor shall comply with AFI 90-821, Hazard Communication Program. Minimum orientation for new employees will include a specific orientation of the workplace including any health and safety information available. The workplace hazardous training shall be accomplished before a new employee begins work.

1.2.11. REPORTS/DATA/RECORDS SUBMISSIONS. Reports/data will be submitted electronically or via hard copy (printed out) if network issues prevent sending data electronically to the 502 LRS/COR office. The Contractor shall be responsible for submitting various data items, forms, reports, administrative requirements, customer surveys, and seven to fourteen (7-

14) day detailed rider-ship data semi-annually. The rider-ship data shall include the number of passengers picked up/dropped-off at each bus stop, for each shuttle service provided in this contract.

1.2.11.1. The Contractor shall provide a Daily Hourly/Trip Ticket Report for each CLIN cost IAW Appendix G, and a weekly CLIN cost IAW Appendix F for the type of bus service supported to the 502 LRS/COR office. [Hourly cost service shall be billed IAW calculation formula listed in the BID Schedule and as stated in Appendix F. (Example: 1 hour 30 minutes of hourly service is reported as 1 Hour, 1 hour 31 minutes of hourly service is reported as 2 Hours)] Weekly/monthly cost for all services rendered will be reconciled by the 502 LRS/COR office.

Once the weekly/monthly service CLINs have been agreed upon, the Contractor shall use the Wide Area Work Flow (WAWF) program to bill the Government. For all called-in/add-on service, the Contractor shall ensure that the return-trip ticket report reflects the organization being serviced.

1.2.11.2. The Contractor shall be responsible to load all bus service provided daily into the Online Vehicle Information Management System (OLVIMS). The contractor shall input all bus runs performed under contract into OLVIMS. OLVIMS data records shall be administered as workload is accomplished (real-time). During instances when the OLVIMS online program is down or offline, the contractor shall complete the delayed data inputs no later than twenty-four

(24) hours after the trip has been completed or the program is restored, whichever is the earliest.

Contractor will ensure that all data fields are accurately filled out for each request which includes user organization, category code, requester name, phone number, grade, date/time required, times dispatched/arrived/picked up, time completed, bus, and driver. Contractor will receive training on OLVIMS system from 502 LRS/COR office or 502 LRS dispatch office. The CORs will assist the contractor with obtaining Common Access Cards (CAC) for dispatch personnel who will be responsible for inputting data into OLVIMS.

1.2.12. CUSTOMER SURVEY SHEETS. The Contractor shall have a customer survey sheet on board all shuttle buses that is readily visible/available to the customer to evaluate service provided. Blank survey sheets shall be provided to the Contractor by the Government and the Contractor shall be responsible for providing necessary copies for each shuttle. Completed surveys shall be returned to the 502 LRS/LGRDO every Monday.

1.2.13. CONTRACTOR QUALITY CONTROL PLAN (QCP). The Contractor shall implement and maintain a Quality Control Plan (QCP) to ensure the contract services conform to the requirements of the PWS. The QCP shall be submitted with the Contractor’s proposal for evaluation and acceptance. The Contractor QCP shall include how the Performance Objectives will be met due to road constructions, heavy traffic or unforeseen circumstances.

1.2.14. CONTRACTOR PERFORMANCE MEETINGS. An initial meeting shall be held within thirty (30) days after contract start date. The CO may require the Contractor Manager to meet with the CO, Contract Administrator (CA), COR, and other Government personnel as deemed necessary. The Contractor may request a meeting with the CO when he or she believes such a meeting is necessary. Written minutes of any such meetings shall be recorded and signed by the Contractor and the CO/CA. If the Contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the CO/CA within ten (10) calendar days following receipt of the minutes. A Contractor meeting shall be held with the Contracting Officer (CO) within ten (10) days upon receiving a monthly rating of “Marginal” or lower on the Contractors Monthly Performance Report.

1.2.15. GOVERNMENT QUALITY ASSURANCE EVALUATION. The Government will evaluate the Contractor performance under this contract. The COR will evaluate the Performance Objectives listed in the Service Delivery Summary (PWS, Paragraph 5).

Surveillance methods may include, but are not limited to: trend analysis, periodic inspections, contactor metrics, random sampling, customer complaints, third party audits, and quality index.

When an observation indicates defective/deficient performance the 502 LRS/COR will require the Contractor Project Manager or alternate project manager(s) initials on the observation. The initialing of the observation does not necessarily constitute concurrence/acceptance with the observation, only acknowledgement that Contract Manager has been made aware of the defective/deficient performance. The Contractor has five (5) business days to provide information to the 502 LRS/COR in response to the observation. If the Contractor’s response provides valid justification that the defective service was not defective or was caused by the Government, the deficiency may be closed out at the COR office and not be included in the Contractor’s Monthly Performance Report. If the COR does not concur with removing the defective service, the finding and Contractor’s response will be forwarded to the CO for a final determination. Government surveillance of Performance Objectives not listed in the Service Delivery Summary (such as provided for under FAR 52.212-4(a) Contract Terms and Conditions

– Commercial Items) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions.

1.2.16. CONTRACTOR HOURS OF OPERATION. The Contractor shall operate twenty-four (24) hours a day, seven (7) days a week from Bldg. 5004. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the

PWS.

1.2.17. LOST/FOUND ITEMS LEFT ON THE BUS. The Contractor shall log all items left on buses and maintain a lost and found area within Bldg. 5004 to allow customers an opportunity to collect items left on the bus. All lost and found items will be turned over to the 502 LRS/COR office to be properly processed each Friday afternoon. All high value items such as ID Cards, phones, wallets, etc. will immediately (within 1 hour) be turned over to the 502 LRS/COR office or 502 LRS dispatch office (after hours) and logged by both offices.

1.2.18. REPORTS. The Contractor shall submit initial, quarterly, and annual reports to the COR and/or credentials office (as applicable) for use in monitoring performance. Such reports may include, but are not limited to:

1.2.18.1. Initial - Effective date of award

Quarterly - 1st Qtr. (October 1), 2nd Qtr. (January 1), 3rd Qtr. (April 1), and 4th Qtr.

(July 1) Annual - September 5

Report Timeline Personnel Changes Quarterly Security requirements Initially/As Required Invoices submitted in WAWF Monthly Weekly Workload Data Weekly Billing Weekly

Strike Plan

Thirty (30) calendar days after the start of the phase-in period or initial Task Order.

List of Buses Initially/Annual

1.2.18.2. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

1.2.18.3. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

1.2.18.4. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

1.2.18.5. User Manual: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractor are available at the Army CMRA link at http://www.ecmra.mil.

http://www.ecmra.mil/ http://www.ecmra.mil/

1.2.19. SECURITY.

1.2.19.1. Internal Operating Instructions (OI). The Contractor’s employee shall abide by the 502 LRS’s current OIs for internal circulation control, the protection of resources, and the regulated entry into Air Force-controlled areas during normal, simulated, and actual emergency operations, which is driven by AFI 24-301, vehicle operations.

1.2.19.2. Criminal History Background Check (CHBC). The Government will conduct criminal background checks and complete SF85P, Questionnaire for Public Trust Positions, for Contractor’s employee providing bus transportation services under this contract. If the Contractor’s employee has previously received a background check, proof of the check shall be provided or a new one obtained. (A new investigation is required if a break in service to the Department of Defense results in a time lapse of more than two (2) years).

1.2.19.3. CHBCs must be repeated every five (5) years. CHBCs are to go back as far as possible, to age eighteen (18). Prior to age eighteen (18), the documents are not accessible.

1.2.19.4. Reporting Requirements. The Contractor’s employee shall comply with AFI 71-101, Volume 1, Criminal Investigations (Chapter 2, paragraph 2.7) and Volume-2, Protective Service Matters, (Paragraph 1.2). Contractor/ Contractor’s employee shall report to Security Forces any information or circumstances which may pose a threat to DOD or contractor personnel, resources, or DOD information.

1.2.19.5. Removal of Contractor’s employee. The Government, through the CO, reserves the right to require immediate removal from contract performance on the installation or any Government facility, any individual whose actions raise reasonable suspicion that patient care or services may be compromised in any way, or that pose a threat of harm to other contractor/Government personnel or self. Removal under other circumstances will be subsequent to, and at the direction of the CO only.

1.2.19.6. If a situation meriting removal occurs as outlined in the previous paragraph, the COR will contact the CO and the Contractor’s representative within twenty-four (24) hours. A meeting may be required with the CO, COR and Contractor representative to discuss further action.

1.2.19.7. The CO will notify the Contractor if and when permanent removal is required. In the event of a disagreement between the Government and the Contractor, the decision of the CO will be final. During the period of time between the removal and the final decision of the CO, the Contractor agrees to provide backup/replacement HCP in accordance with the terms of this contract.

1.2.19.8. The Contractor’s employee may be required to submit to drug/alcohol testing. The Government reserves the right to require temporary or permanent removal from contract performance any individual who refuses or fails testing.

1.2.19.9. The Contractor will ensure that its employees conduct themselves in a professional manner while on the installation and refrain from disruptive, offensive, or otherwise improper behavior that undermines order and discipline. The contracting officer may direct the Contractor to remove from performance of this contract any Contractor’s employee engaging in such misconduct.

1.2.19.10. In/Out Processing. All personnel performing service under this contract shall be required to in-process through the 502 Security Forces Squadron Visitor Control Center to receive base passes. Upon termination or expiration of the contract, the Contractor’s employee shall be required to out-process through the same office.

1.2.20. STRIKE PLAN. Submit Strike Plan for acceptance within thirty (30) calendar days after the start of the transition period or initial Task Order. CO will consider accepting any changes to plan within thirty (30) days of occurrence.

1.2.21. PHASE-IN PERIOD (APPLICABLE TO CLIN 0107). Three (3) months after contract award or initial Task Order covering Contractor’s administrative cost associated with sourcing/procuring equipment to include buses, marquees, uniform badges to ensure all assets are on-hand for contract start date. Period also provides opportunity for newly hired employees to be trained on, billing, OLVIMS and other dispatch processes to include standard bus routes to ensure all government transportation requests are supported IAW PWS at contract start date.

During this period, incoming Contractor shall ensure all buses are equipped and marked IAW the PWS by the Contract start date.

1.2.22. CONTRACT TRANSITION PERIOD. A contract transition period is planned at the end of the contract performance period. During the transition period, the incumbent contractor will work with the newly awarded contractor to familiarize and understand all aspects (technical and operational) of the contract tasks.

1.2.22.1. Contractor shall ensure the government is always aware who is responsible for operations sustainment activities during transition. For the first half of the 90 day period, the incumbent contractor will be the lead and the new contractor will shadow. During the second half of the period, the roles will be reversed. Reporting and delivery (existing deliverables and/or new deliverables as defined under Paragraph 1.2.18.1) during this period will be the responsibility of the lead contractor. The government will look to the incumbent contractor during the second half for consulting and guidance as part of the combined government/contractor team.

1.2.22.2. Contractor shall ensure the new contractor understands current and planned work under each task area. The incumbent will work with the new contractor so they can become knowledgeable about all aspects of current and future tasks. The staffing and approach for each task area will also be dependent on the contractor's transition plan.

1.2.23. HEALTH REQUIREMENTS AND IMMUNIZATIONS. Contractor’s employee shall receive the current influenza immunization five (5) days after an employee is hired or contract award, at contractor’s expense, equivalent to that provided to active duty armed forces personnel unless contradicted by allergy; as an example, to eggs as evidenced by hives, difficulty breathing, itching, and other symptoms of anaphylactic hypersensitivity. This exemption requires a physician’s diagnosis. Proof of vaccination will be required.

2. DEFINITIONS.

2.1. TRIP. The movement of a bus from the pick-up location to any designated drop-off location and may include up to three pick-up/drop-off locations within the route. A Trip is paid based on one-way distance or on an hourly basis.

2.2. EXTRA-SHORT TRIP. The movement of a bus from pick-up location to any designated drop-off location between 0-5.9 miles one way.

2.3. SHORT TRIP. The movement of a bus from pick-up location to any designated drop-off location between 6-18.9 miles one way.

2.4. REGULAR TRIP. The movement of a bus from pick-up location to any designated drop-off location between 19-40 miles one way.

2.5. ROUND-TRIP BUS SERVICE. Bus service based on total time bus is in use beginning at dispatch until bus returns to the Contractor’s facility or is diverted to another run. This service is paid hourly for support that does not fall within the other CLINs with service limited to a one-way distance of 125 miles from JBSA-Lackland.

2.6. NO-SHOW BUS SERVICE (NS). Bus service requirements that were annotated on the weekly schedule but when the bus showed up, passengers did not show within 15 minutes. The symbol NS shall be used on the return-trip tickets to indicate no-shows.

2.7. CANCELLATION BUS SERVICE (CX). Bus service requirements that were annotated on the weekly schedule but cancelled before the Contractor’s bus departed the compound prior to the run. The symbol CX shall be used on the return trip ticket to indicate cancellations as the Government does not pay for the return trip if the initial trip was cancelled.

2.8. ADD-ON/CALLED-IN BUS SERVICE. Bus service requirement that was added on or called in by 502 LRS Dispatch or the COR office after the weekly schedule was published.

3. SERVICE DELIVERY SUMMARY.

PO

PERFORMANCE OBJECTIVE

PWS

REFERENCE

PERFORMANCE THRESHOLD

1 Bus Service. Fully serviceable buses without safety defects must arrive at designated pick-up location(s) on time IAW the daily workload schedule. Marquee must be in use and match the service being provided.

Para 1.2. 98% on time arrival with bus marquee on indicating drop-off location being serviced for the month.

2 Shuttle Bus Service(s) must arrive on time IAW the approved shuttle bus schedule indicated in the Appendices or on the weekly workload schedule. Marquee must be in use and match the service being provided. Buses must be fully serviceable and not have safety defects while in use.

Para 1.2. 96% on time arrival with bus marquee on indicating route being serviced for the month.

3 Contractor shall maintain general housekeeping for facilities listed in Appendix H.

Para 4.3, 4.6 and 4.7

1 defect per month is acceptable.

4 The Contractor shall ensure all passengers are properly seated and bus driver is wearing a seat belt prior to bus being placed into motion. In addition, bus drivers are responsible for the safe and orderly embarkation/debarkation of passengers from the bus and will ensure emergency flashers are utilized during the loading/ unloading process.

Para 1.2.6 3 defects per month is acceptable.

5 The Contractor shall ensure all trip data is loaded into OLVIMS when run is complete or prior to submitting the Daily Trip Ticket Report if OLVIMS outages prevent immediate completion.

Para 1.2.11.2 95% of trips reviewed must be documented properly in OLVIMS.

4. GOVERNMENT-FURNISHED FACILITIES, SERVICES AND EQUIPMENT.

4.1 GOVERNMENT-FURNISHED FACILITIES. Government shall provide building 5004 (Reference Appendix H). The facility provides offices and workspace for Contractor operations, Contractor dispatch and outside marshaling area for the Contractor buses. Initial work requests for maintenance shall be submitted within twenty-four (24) hours of problem identification to the 502 LRS COR offices who serve as the Government’s building custodians. Safety and security deficiencies shall be reported immediately. The Government shall provide fire prevention and protection, inspection and maintenance of Government furnished fire extinguishers and systems, and rodent/pest control. Fire department telephone extension is 911 for emergencies and

(210) 671-0911 for on-base emergencies. Facilities have been inspected for compliance with Occupational Safety and Health Act (OSHA). The Government corrects OSHA hazards IAW base-wide Government developed and approved plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because contractor use the facility. Compliance with the OSHA and other applicable laws and regulations for the protection of employees is the obligation of the Contractor. The Government shall not assume liability or responsibility for the Contractor compliance or noncompliance with such responsibilities, with the exception of the aforementioned responsibility to make corrections IAW approved plans of abatement subject to base wide priorities. Prior to any modification of the facilities performed by the Contractor, the Contractor must notify the 502 LRS/COR office and provide documentation describing in detail the modification requested. No alterations to the facilities shall be made without specific written permission from the 502 Civil Engineer Squadron (CES). The Contractor shall return the facilities to the Government in the same condition as received; fair wear and tear and approved modifications are acceptable. During the term of this contract Contractor may be required to move operations from Bldg. 5004 to Bldg. 5045 (upon completion of renovations in Bldg. 5045 to add adequate office and break room space to accommodate the contract operations).

Contractor will be provided 30 days’ notice prior to any relocation action.

4.2. PHYSICAL FACILITY SECURITY AND KEY CONTROL. The Contractor shall be responsible for safeguarding and maintaining accountability for all Government property to include facilities and equipment and furniture. The Contractor shall establish and implement methods to control all facility keys to prevent loss/theft and will notify the COR immediately if keys are lost/stolen. The Contractor shall not duplicate any keys issued by the Government and may be required, upon written direction by the CO to re-key or replace the affected lock or locks without cost to the Government. The Government may also, at its option, replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due to the Contractor. The Contractor shall prohibit the use of keys issued by the Government by any person other than the Contractor employees. The Contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The Contractor and 502 LRS/COR will complete a joint annual inventory of all Government Furnished Equipment (GFE) to include keys and other GFE.

4.3. GOVERNMENT FURNISHED SERVICES. The Government shall provide all utilities (electric, sewage and water) for building 5004 (as well as Bldg. 5045 if later relocated).

Replacing expendable items (copier paper, toilet paper, soap, standard light bulbs, etc.) shall be the responsibility of the Contractor at no cost to the Government (specialty type bulbs will be replaced by 502 Civil Engineering Squadron). Employees shall utilize energy conservation methods at all times, to conserve water, gas, and electricity costs.

4.4. GOVERNMENT-FURNISHED TELEPHONES. The Government shall furnish a Class A and/or C telephone in building 5004 (as well as Bldg. 5045 if later relocated). Class A telephone lines can contact commercial and private off-base numbers within the local calling area and class C lines can only contact on-base activities. Telephone calls shall be restricted to the performance of this contract and any long distance calls shall be at the expense of the Contractor. Fax communication lines and computer lines and service may be provided by the Contractor at no cost to the Government.

4.5. GOVERNMENT-FURNISHED EQUIPMENT. The Government shall provide the Contractor computers and other Government equipment such as furniture and fire extinguishers listed in Appendix I. During the phase-in period a joint inventory shall be performed of all Government furnished equipment. Annually, but no later than 15 days after contract start date, the Government and the Contractor shall jointly inventory Government furnished equipment listed in Appendix I. At the completion or termination of the contract a joint inventory of Government furnished equipment shall be conducted by the Contractor and a Government representative. Loss or damage to Government equipment other than fair wear and tear shall be the responsibility of the Contractor. Compensation for loss or damage to Government equipment shall be determined by the CO.

4.6. CUSTODIAL SERVICES. The Contractor shall be responsible for general housekeeping to include semi-annually shampooing carpets for building 5004 (as well as Bldg. 5045 if later relocated). A commercial carpet cleaner may be available for sign-out from the COR office on a space-available basis at no cost to the Contractor.

4.7. REFUSE COLLECTION. The Contractor shall be responsible for removal of trash from Bldg. 5004 to the dumpster located next to Bldg. 5004 (as well as Bldg. 5045 if later relocated).

The Government shall provide trash pick-up and disposal service of large dumpsters for the building listed in Appendix H.

5. JBSA – LOCAL CONSIDERATIONS

JBSA-001

Smoking in AETC Facilities

Contractors are advised that the Commander has placed restrictions on the smoking of tobacco products in AETC facilities. AFI 40-102, Tobacco Use in the Air Force, and its AETC Supplement 1, outline the procedures used by the commander to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

JBSA-002

JBSA Traffic Code

All applicable Traffic Codes will be enforced and apply to all personnel operating vehicles on JBSA locations. They are extracted from AF Manual 31-116, JBSA Supplement, dated 27 August 2013. For a complete listing of all JBSA Traffic Codes and all other applicable traffic policies and procedures, please contact the Contracting Office for a copy of AF Manual 31-116, JBSA Supplement.

Cell Phone Usage

Contractors are advised that AF Manual 31-116, JBSA Supplement, dated 27 August 2013 prohibits cellular telephone usage when approaching and entering any installation entry gate, or exiting of JBSA Lackland AFB. Cell phone usage by drivers on JBSA is prohibited in moving vehicles unless used with a hands-free device. The 502nd Security Forces Squadron (SFS) is strictly enforcing this regulation. Those found in violation of this regulation are subject to be ticketed.

Base Fire Prevention Program

The contractor will be required to comply with the applicable Fire Prevention Program for JBSA.

The applicable directive is Air Force Instruction (AFI) 32-2001, dated 27 Feb 14. Contact the Contracting Office for a copy of AFI 32-2001.

JBSA-003

1. Base Entry and Vehicle Control Requirements. Contractor shall comply with AFFARS Clause 5352.242-9000, “Contractor access to Air Force installations” which is hereby incorporated by reference if not otherwise included. Contractor personnel shall comply with all on-base traffic laws. Background investigations will be conducted by the government at no additional cost to the contractor on all contractor personnel prior to issuance of any base pass.

2. Government Computer Access Requirements. If this contract requires contractor personnel to have access to government computers, contractor personnel requiring access to government computers shall successfully complete, a National Agency Check with Inquiries (NACI) request, before obtaining access to the computer. These investigations shall be submitted by the government at no additional cost to the contractor. All contractor employees affected by this requirement must have completed an acceptable submission that complies with all directions for completion of the investigation request through the government security office within 30 calendar days of Contract Award or Notice of Award. To begin this process, all affected contractor employees must complete within 15 calendar days after Contract Award or Notice of Award Standard Form 85P worksheet that can be downloaded from http://www.opm.gov/forms/pdf_fill/SF85P.pdf . The contractor shall notify the Quality Assurance Evaluator or Government Inspector when the worksheet is complete. The affected employee will then be scheduled by the government for two or more appointments to complete http://www.opm.gov/forms/pdf_fill/SF85P.pdf the security package. If at any point after submission of the security worksheet, disqualifying information is discovered or developed, the government reserves the right to deny computer access. In this instance the Contracting Officer will notify the contractor of the denial. That individual will no longer be allowed to perform duties requiring computer access. After submission of the complete security package through the security office and completion of an adjudicated NACI, contractor employees may obtain their “Common Access Card” (CAC) for the duration of their contract, unless disqualifying information is subsequently discovered. In this instance access will be revoked.