IT Question and Answers.docx

DOCX document 37 KB Posted Aug 24, 2011

Attached to: AFCEE IT Support Federal contract opportunity
Solicitation number: FA3047-11-R-0018
Issued by: Department of the Air Force Air Education and Training Command

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Other files for this federal contract opportunity

Other files attached to AFCEE IT Support, newest first.
File	Type	Posted
Revised IT Question and Answers 3 Nov 2011.docx	DOCX document	Nov 3, 2011
Amendment 0002.pdf	PDF	Nov 1, 2011
Revised IT Question and Answers 31 Oct 2011.docx	DOCX document	Nov 1, 2011
Solicitation AFCEE IT 1 Nov 11.pdf	PDF	Nov 1, 2011
PWSFA3047-11-R-0018 1 Nov 2011.docx	DOCX document	Nov 1, 2011
Revised IT Question and Answers 27 Oct.docx	DOCX document	Oct 27, 2011
Amendment 0001.pdf	PDF	Oct 6, 2011
Solicitation AFCEE IT.pdf	PDF	Oct 4, 2011
Revised IT Question and Answers 4 Oct.docx	DOCX document	Oct 4, 2011
Electronic Shcedule B.xlsx	XLSX spreadsheet	Oct 4, 2011
PWSFA3047-11-R-0018 Final.docx	DOCX document	Oct 4, 2011
Solicitation SF 1449.pdf	PDF	Oct 4, 2011
DD0254SIGNEDFA3047-11-R-0018.pdf	PDF	Oct 4, 2011
2011 AFCEE ITS Industry Day_Attendee List.xlsx	XLSX spreadsheet	Jul 22, 2011
Answered IT Industry day questions posted on fedbiz 20Jul2011.docx	DOCX document	Jul 20, 2011
IT Industry Day Briefing.pdf	PDF	Jul 13, 2011
FA3047-11-R-0018 AFCEE DRAFT RFP.pdf	PDF	Jun 27, 2011
Draft PWS-11-R-0018.pdf	PDF	Jun 27, 2011

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IT SUPPORT SERVICES QUESTIONS

QUESTION

ANSWER

Regarding Market Results, of the 4 who said they were interested in being a PRIME does that mean that these 4 were able to prime it with no teaming partners?

The contractors did not specify if they would use teaming partners or not.

Evaluation Factors show need for 3yr in s/w apps and platforms for AFCEE mission. Is this a limit to competition?

The procurement is not restricted to offeror’s that have past experience with AFCEE. The PWS will be revised to provide clarification.

Will presentations be made available?

Will there be multiple awards?

Who is the incumbent?

Will awardee require TS clearance?

Presentations are posted on FBO and the AFCEE website.

One award will be made.

The current contractor is Vista Technical Services TS clearance is not required.

Are there an estimated number of task orders annually?

7-10 awarded last year

Is there a facility security clearance request?

Yes. Please reference the PWS for additional security requirements.

Has there been any consideration to taking this requirement either WO or SDVOSB since these programs now have partly with 8(a)?

This requirement is in the 8a program and cannot be removed unless the SBA agrees to its release. Market research supports it remaining in the 8a program.

What happens to a mentor who is incapable of assisting a protégé either because of lack of knowledge or a discriminatory attitude toward protégé?

This matter will need to be addressed with the company’s Business Development Specialist (BDS) at their local Small Business Administration District Office.

Does a JV agreement need to be submitted thru the San Antonio SBA district office or our local SBA office?

Your District office.

The RFP requires prime contractors to provide Teaming arrangements in the contracts volume in the entire agreement, or just the signature pace?

Yes, the entire agreement is to be submitted.

Will a JV between an 8a and a large business mitigate the OCI requirement of the procurement?

When do you really think the RFP will be released?

August 2011

How much turn time do you expect for writing proposals?

Estimated 45 days

Does “technically acceptable” mean minimum required performance?

Technically acceptable is defined as “Proposal clearly meets the minimum requirements of the solicitation”.

How do we get a copy of the slides?

They are posted on FBO and the AFCEE website.

Are contractors performing on other AFCEE contracts eligible to participate on this effort? ECOS, GEITA, OTHER.

If a contractor has other contracts with AFCEE, would that cause an OCI concern if they were to compete for this opportunity?

Yes

Is the current contractor still qualified as a 8a under SBA?

Was the bridge contract awarded to the contractor who was awarded the original contract?

We do not have access to the size status of the original contractor.

The current contract for interim services was awarded to Vista Technical

Who is incumbent? What was the dollar amount? How was their performance?

The incumbent contract was not awarded by 802 CONS and we do not have access to the requested information.

Who Is the incumbent contractor on the current AFCEE IT contract? Will the incumbent be able to compete as an 8a prime offer on the AFCEE IT support procurement?

The current contractor providing services is Vista Technical Services. They are eligible to compete on this procurement.

Is this contract exempt from the mandatory use policy for NETCENTS?

NETCENTS waiver was obtained.

Will past performance be reviewed as an integrated team for eval?

No, past performance is not an evaluation factor

Will you rely on team’s expertise or must the past performance be from the 8a itself?

Prime contractor must have performed 50% of the corporate experience submitted for evaluation.

There are several errors in the DRFP. Are you collecting questions & when do you anticipate answering them.

20 Jul 2011

Will key personnel past performance be considered?

Past performance is not an evaluation factor

How many past performance citations are required? How many from prime? Quantity allowed from subcontractors?

See response to question # 24.

Will you require past performance over 5 years or 3 years?

See response to question # 24.

Can the government please clarify how they intend to level the playing field in reference to past performance? Very few small businesses have past performance with the size of this one except joint ventures, let alone 8a figures.

Prime contractor must have performed 50% of the corporate experience submitted for evaluation.

You mentioned Price & Technical. Will you be looking at cost realism & risk factors?

Task orders- Can you describe how you envision the task orders will be executed?

Request for proposals will be issued as requirements are identified.

Please explain 3.1(c) “Letters of withdrawal” (page 127 of DRFP) and the associated intent of 3.1 (c)?

This applies to Organizational Conflict of Interest (OCI). If a current affiliation exists with an AFCEE contractor, other than an AFCEE IT Services contractor, the Offeror must provide a letter of withdrawal for all future work associated with the AFCEE contractor.

Is it “mandatory” to bid to the exact hours specified in the “B” tables or are the hours specified just maximum thresholds?

It is mandatory to price the exact hours specified in the solicitation.

Schedule B states this is FFP. Is this a true FFP where we bill at ½ of the cost or is this a FFP labor rate which is treated as a T&M?

The contract will be FFP.

Will the task orders consist of a total number of hours at a fixed rate or single fixed price where the contractor will manage hours?

Total number of hours at fixed rates.

What is the architecture of the legacy systems? Are they .net-based web applications interfacing with SQL server? Or are they Java-based interfacing with Oracle?

Systems utilize both architectures.

If this contract is for IT services, then why on Ms. O’Neill’s slide is it asking for chemist, Env. Eng’s, etc. (non IT)?

Who is incumbent?

Are they able to bid again?

Please refer to PWS, Para 1.12.1 for a description of the services required to be performed by Subject Matter Experts.

VISTA Technical Services Yes

The RFP provides a travel ceiling of $14,800. What is the purpose of the travel budget?

Conferences; Remote Office support; Other

The RFP assigns each labor category to a separate Sub CLIN. Is it your intention to issue separate TO’s for each sub CLIN?

No, Task Orders may be a combination of CLINs

The PWS describes work efforts at several remote office (RO) locations. Can you tell us how many and which labor categories are planned for each location? Or will support for the RO’s be provided from San Antonio?

Support for the AFCEE Regional Offices (ROs) will be provided out of Lackland AFB, Bldg 171.

Labor Cats Program Managers, Program Support Task leaders and System Analyst are given in the PWS, but not mentioned in Section B. Conversely, System Administration III and AFCEE IT Customer Support services have hours evaluated in the Section B, but has no mention in PWS. Can the gov’t please clarify this?

The PWS will be updated to provide clarification.

Regarding 4.5.C(page 129 DRFP) & 1.2.C (page 132 DRFP) “ The offeror shall provide 3 years of continuous past experience with all software applications and platforms used to support the AFCEE mission”. Is this procurement restricted to offeror’s that have this specific past performance with AFCEE? If so, please provide a comprehensive list of all software applications and platforms used to support the AFCEE mission.

No the procurement is not restricted to offeror’s that have past experience with AFCEE.

RFP Section B, CLIN X001AD, Systems Administration Svs, Level III, refers to “PWS para 1.4.1.3.” There is no such paragraph in the Performance Work Statement (PWS). Further, Section 5 of the PWS does not define a System Administrator, Level III. Will this CLIN item be deleted or will the Government revise PWS Sections 1.4.1 and 5.6 to include Systems Administration Svs, Level III and System Administrator, Level III descriptions?

The PWS will be updated to provide clarification.

RFP Section B, CLIN X001AM, AFCEE IT Customer Support Svs, refers to “PWS para 1.7.” This paragraph refers to services that would likely be performed by a labor category such as Help Desk Specialist. PWS Section 5 contains no description of such a labor category. Will the Government consider adding a labor category description for individuals to perform the services defined in PWS Section 1.7?

The PWS will be updated to include this labor category.

Performance Work Statement (PWS) Section 1.0 states that while the majority of AFCEE personnel are located at Port San Antonio, TX, some personnel are employed in three regional offices and one satellite location.

(a) Are any of the IT support personnel provided under the proposed contract permanently located at any of the four regional/satellite sites? If so, will the Government identify number and labor category of contractor personnel by site?

(b) Will the government provide a list of hardware and software configuration items supported at each of the sites to be supported under the proposed contract?

See response to question # 38.

In Performance Work Statement (PWS) Section 1.1, the second paragraph that begins “Administration, operation, and maintenance of …” appears that it should be numbered as paragraph 1.1.1. Is this assumption correct?

Yes. The PWS will be corrected.

Performance Work Statement (PWS) Section 1.13 defines a requirement for Information Request Services. There appears to be no labor category defined in PWS Section 5 with the qualifications required to provide these services. Will the Government consider adding a labor category to perform the Information Request Services?

Depending on the requested information various labor categories could be utilized to perform these services (i.e., Subject Matter Expect, Scientific Professional, Application Programmer, etc.).

Performance Work Statement (PWS) Section 5.1 defines the qualifications for a Program Manager. There does not appear to be a CLIN in RFP Section B for this labor category and function. Will the Government add a CLIN for this position/function?

The PWS will be updated to delete “Program Manager.” It is expected that program management is inherent in the Offerors’ overhead costs.

Performance Work Statement (PWS) Section 5.2.2, System Information Assurance Manager, Level II (IAM2), states: “All requirements of above IAM1 (5.2.3) apply, plus a total of 8 years experience in the IA arena.”

(a) It appears that the reference to IAM1 should be 5.2.1. Correct?

(b) The IAM1 requires 6 years experience in the IA arena. Is the intent of 5.2.2 that the IAM2 should have 8 years instead of 6 years experience? If so, recommend the wording in 5.2.2 be changed to read: “All requirements of above IAM1 (5.2.3) apply, except that a total of 8 years experience in the IA arena is required.”

(a) Yes, the PWS will be corrected to clarify.

(b) The PWS will be corrected to clarify.

Performance Work Statement (PWS) Section 5.7.1, Programming Support Task Leader, states: “… the special expertise waiver from that section [5.7.6] cannot be applied here.” Section 5.7.6 contains no reference to a special expertise waiver. Please clarify.

Please see Section 5.0 regarding the waiver. The PWS will be updated to provide clarification.

In Performance Work Statement (PWS) Section 5.11, paragraph 5.11.1 appears to be missing. Should the existing subparagraphs be renumbered as 5.11.1 through 5.11.4?

Yes. The PWS will be updated accordingly.

Performance Work Statement (PWS) Section 5.11.5 lists an “Information Assurance Officer (IAO)” as an Information Assurance Technical Level II position. The IAO position is not defined elsewhere in PWS Section 5. Please clarify.

IAO will be removed from the PWS to provide clarity.

In Proposal Preparation Instructions Section 2.2, Table 2.2 indicates that the completed Schedule B should be provided in Volume I and also in Volume III. Is the intent that the offerors provide two identical copies of Schedule B, one in each volume?

This will be clarified in the final RFP.

In Proposal Preparation Instructions Section 2.3.8, it states that the “original” of each proposal volume is to be 2-hole punched. In Section 3.3, it states that the “original” copy of the Model Contract is to be provided without any punched holes. Please clarify which instruction takes precedence. If the original Model Contract is not hole punched, should the remainder of the original of Volume I be hole punched?

This will be clarified in the final RFP.

In Proposal Preparation Instructions Section 4.2, offerors are required to provide sample resumes for 12 key personnel. Are these resumes excluded from the 15 page limit of this Technical/Management Approach section of the proposal? If so, may these resumes be provided as an Appendix to Volume II Technical Proposal? Is there a page limit on each resume?

No, resumes are not excluded from the 15 page limit of the Technical/Management Approach. Offerors must meet the requirements for the Technical/Management Approach Subfactor in the 15 pages allocated.

Proposal Preparation Instructions Section 5.2 refers to “… the Section B (Bid Schedule) of the RFP and the electronic Section B (Bid Schedule) provided at Attachment B of this RFP, …”

(a) Please confirm that pages 3 through 107 of 163 pages of the Draft RFP constitute the Schedule B (Bid Schedule).

(b) No Attachment B was provided with the Draft RFP. Will this attachment be provided with the Final RFP? How does Attachment B differ from Schedule B?

(a) Pages 3 through 107 constitute the Schedule B

(b) An electronic Schedule B will be provided in the final RFP. Attachment B contains a Schedule B.

Proposal Preparation Instructions Section 5.2 states that offerors should submit the completed Bid Schedule “… with Volume I Price Proposal …” Should this statement be corrected to read “Volume III Price Proposal”?

This will be clarified in the final RFP.

Could you please post on Fed Biz a copy of the industry attendee list for the industry day, which was held on 11 July 2011.

Attendee list will be posted.

Reference 52.212-2 Evaluation

1.2 Sub-Factor Technical

Paragraph a. and following use the word continuous in providing Past Experience for 3 years. What is the definition for Continuous (one contract or work performed for past three year on any contract).

Paragraph a. Past experience for legacy systems must be in direct support for systems that provide integrated financial, contract acquisition, contract management, environmental remediation, construction and project management data; environmental sampling; and reporting of environmental data.

Are you asking for same type of systems or large legacy systems of similar size. If you need the exact same type of systems I would think only the incumbent could provide this type of experience since you cannot have any contractors on your team that are currently doing work in AFCEE.

Continuous refers to work performed without interruption over the 3 years. The RFP does not specify the 3 years of continuous work be performed by one contractor. Please reference RFP Paragraph 2.1(4).

Also, reference the response to question #22.

Yes, of similar in size, scope, and complexity to the entire scope of the PWS. Reference responses to questions #2 and #40.

For teaming purposes, will a list of Industry Day attendees, with contact information, become available?

See response to question # 56.

If 1 segment of a large business enters into a JV or teaming arrangement with an 8 (a) company to pursue AFCEE IT, are other segments of the large business precluded from pursuing other opportunities within AFCEE? For example: General Dynamics has several major segments of business. If one of the segments enters into a JV/teaming arrangement with an 8 (a) to pursue AFCEE IT, can the remaining segments pursue other contracts within AFCEE or is this considered a conflict of interest?

Yes, the business is precluded from pursuing other opportunities within AFCEE.

No. It is considered a conflict of interest.

In regards to the questions and answers published on FBO, the answer to questions 22 and 27 state that the Prime contractor must have performed 50% of the corporate experience submitted for evaluation. Can I trouble you for a reference point in the draft documents for this?

The RFP will be revised to include this language.

As an Indian-owned economic enterprise, is the current incumbent entitled to the 5% incentive when bidding on this requirement or if they win the award?

TBD

As a prime, if we propose a subcontractor who is Indian-owned, are we eligible for the 5% discount for our sub?

TBD

What is the POP for the bridge contract? What is the amount of the bridge contract? If you are unable to answer this, can you tell us where this public information is listed?

The POP for the Bridge contract is 1 Jul 2011 through 31 Mar 2012. The award amount is $17,106,288.

How many FTEs are currently doing the project/task today on the bridge contract?

The number of FTE’s range from approximately 35-65. The number of FTE’s will vary depending on the number of and task order requirements.

The subCLINs (1-39) do not tell us the work or services for the labor categories listed but only defines the qualifications of each labor category. If we are suppose to bid the services and not the labor categories, how do we know what services (work) are required for each subCLIN?

Yes, you should bid the services.

Are we to bid on the exact hours listed even if we can do the work for less hours?

Yes, you are to bid the exact hours listed.

RFP Section B specifies hours for CLIN items in the base and option years. Generally, the hours specified are consistent for the base year and each option year with the following exceptions:

CLIN Services Comment X001AG Database Admin Services, Hours are 4,000 in all Level II years except Option Year 3 for which they are 6,560 (3001AG)

X001BP Administrative Services Hours are 4,000 in Base Year and Option Year 4

(0001BP, 4001BP)

and 2,000 in the other three option years X001BQ Admin Record Svs Hours are 4,000 in all years except Option Year 4 for which they are 2,000 (4001BQ)

Please verify that the hours provided are correct.

RFP will be changed as follows:

CLIN X001AG 4,000 Hours each year CLIN X001BP 4,000 Hours each year CLIN X001BQ 4,000 Hours each year

We respectfully request the addition of 2 pages to the Volume II Technical page limit for an executive summary

An executive summary is not required per the RFP. If the Offeror wishes to provide an executive summary they should do so within the current page limit specified in the RFP.

Reference: RFP, para 4.5, Technical Subfactor 1.2, Corporate Experience:

Question: For each sub-subfactor (a-f) is there a limit to the number of contracts we can provide for corporate experience? If so, how many? If a single team member or contract does not cover all aspects of a sub-subfactor, but the aggregate of the team members’ experience does, will the aggregated experience meet the standard?

No, there is not a limit to the number of contracts. Corporate Experience will be evaluated for the team; however, the prime must demonstrate they have performed 50% of the work. See answer to question #27 and #57.

Reference: RFP, 4.2 Technical Subfactor 1.1(b) – Technical/Management Approach

The Offeror shall submit: a management plan that applies to all geographical locations included in AFCEE's mission. At a minimum, the plan shall include all of the following:

a. The Offeror's corporate structure showing direct relationships between senior leadership, teaming partners and critical personnel assigned to this contract to ensure consistent, effective and efficient operations.

b. Sample resumes for the following key personnel: Work Leader, Network Engineer, Information Assurance Manager 1 & 2, System Administrator, Database Administrator, Programming Support Task Leader, Software Engineer, Website Application programming/maintenance support, ERPIMS Task Leader, Supervisory Production Control Specialist, and Scientific Professional to ensure a qualified workforce.

Question: Does the government plan to provide a resume format or set of specific requirements for the resumes?

No, there is no format specified for the resumes.

Reference: RFP, para 4.5, (a), The Offeror shall provide 3 years of continuous past experience similar in size, scope, and complexity to the entire scope of the PWS to include AFCEE legacy IT systems.

Question: Reference to legacy IT systems, may experience be based on the application model used, i.e., tracking software, and relational databases vs. the exact legacy system?

Yes, however systems should be similar to the architecture of the AFCEE legacy systems See answer to #57.

Reference: PWS 1.12.2 Level I, Scientific Professional Services. The contractor shall provide support as a Basic Staff Scientist in one of the following disciplines that will be determined at the Task Order level: Chemistry, Geology, Engineering, Hydrogeology, Environmental Science, Physics, Toxicology, or Biology. Scientific experience in another applicable physical or life science can be substituted with concurrence of the COR.

Question: Is the offerer required to have on staff all listed science SMEs prior to award of contract or only required to obtain at TO issuance?

Reference RFP paragraph 4.2 Technical Subfactor 1.1 – Technical/Management Approach c. [The Offeror] shall provide their plan for hiring and retaining qualified and certified personnel in accordance with DoD 8570.01-M to accomplish the AFCEE mission for the entire scope of the PWS for the period of performance of this contract.

The Offeror will be required to provide the appropriate qualified personnel upon award of a task order that requires these services.

Reference: PWS, 1.12, The contractor shall provide an ERPIMS Customer Support Center, answering questions from the Installation Restoration Program (IRP) contractors and Government personnel.

Question: Please provide more detail as to how this center is to be established (i.e., on-site, contractor site)?

The ERPIMS Customer Support Center will be located in Bldg 171 Lackland AFB.

Reference: PWS, 1.6 Desktop, Laptop and Personal Computer Services.

Questions: What is the ration of help desk analysts to users? What is the average number of help desk calls per day? Per application? Per system?

The current ratio of IT customer support technicians to users is approximately 5/850. There is an average of 75 daily calls (including phone, email, and walkups). The number of service tickets by application or system is not tracked.

Reference: PWS, 1.4 System and Network Administration and Engineering Services. The Contractor shall provide operations support for all AFCEE multiuser systems in the 802CS computer room including Microsoft Windows and SUN Solaris-based systems.

Question: What is the ratio of servers to system administrators?

There are currently approximately 45 servers and 5 system administrative personnel.

Reference: 1.5.1 Level I, Database Administration Services. The Contractor shall provide database administration in Oracle, SQL, and *Net.

Questions: How many of each type of database are included in the administration responsibilities? What versions of the databases are running? What platforms and operating systems are the databases running on?

ORACLE 11g on a SOLARIS 10 platform and SQL Server 2008 on a Windows platform.

AFCEE currently has 1 ORACLE and 3 SQL Servers. Please note that these numbers may change over the lifetime of the contract.

Where do the IT systems and databases physically reside?

AFCEE IT systems and databases reside at Lackland Bldg 171 and 802 Communications Squadron with some being virtual. There are also some located at MMR.

Reference: 1.6 Desktop, Laptop and Personal Computer Services. The Contractor shall provide support to ensure that the PCs, laptops, and peripheral/network devices assigned/allocated to AFCEE personnel are fully functional and are running in such a manner that they provide the level of service IAW the Standard Desktop Configuration to AFCEE personnel in support of their mission. Desktop support personnel must be versed on PC and software configurations used at AFCEE and must be able to assist customers in the use of any component of the standard software load as well as any Commercial-Off-The-Shelf (COTS) and all Open Database Connection interface software (ODBCs) that is commonly used within the organization. These responsibilities include updating Remedy trouble tickets when appropriate. Any required reports will be determined at the TO level. (TE-A)

Question: Is Remedy the only service desk tracking system to be supported?

Yes, Remedy is the only service desk tracking system currently being utilized.

Reference: PWS, 1.9.1 Level I System Information Assurance (IAM1) Services. The Contractor shall provide support in compliance with Department of Defense (DOD) and Department of the Air Force regulations, policies, and IA best security business practices to ensure the hardware and software in use at AFCEE meets all required security mandates.

Question: How many systems are covered under this requirement?

Reference the Industry Day Briefing. AFCEE has approximately 35 systems.

Reference: RPF, Section 3.0 Volume I – Contracts Documentation – Volume Organization. 3.3 Model Contract

(a) The purpose of this section is to provide information to the Government for preparing the contract document and supporting file.

(b) The Offeror's proposal shall include a signed copy of the Model Contract. Complete blocks 12, 17, 26 and 30 of the SF 1449. Signature by the Offeror on the Standard Form 1449 constitutes an offer, which the Government may accept. Complete all contract clauses fill-ins if applicable. The "original" copy shall be clearly marked under separate cover and shall be provided without any punched holes.

Question: Does the Government expect any documentation to support item 3.3 (a)? In section 3.3(b) the Government defines the requirements for the 1449 and requires the offeror to “Complete all contract clause fill-ins if applicable.” The 1449 does not provide any FAR “fill-ins” for the offeror. Does the completed 1449 fulfill the requirement for the model contract? If not, please provide further guidance as to what FAR fill-ins need to be completed to fulfill the requirement for the model contract.

No.

The FAR fill-ins are contained in the RFP.

Reference 2.3.10 (c) & Table 2.2: The instructions for the number of copies and how they are bound appears to be contradicted in these references. Example: the table shows 1 e-copy but (c) references 5 CDs for the master copy. In general Table 2.2 is easy to understand but instructions in paragraph 2.3 contradict and confuse.

The RFP will be corrected to clarify the number of copies.

Reference Table 2.2 - Corporate Experience & 4.5(a) thru (f): Is it the intent to address each of these items in each of the provided "Corporate Experience"? In many cases a single "Corporate Experience" will not address each of these requirements. An example is a Help Desk contract is very relative to the AFCEE requirements but it would not necessarily address 4.5 (b,c,d).

Yes. The Offeror can provide a combination of experience to meet the requirements in RFP paragraph 4.5 Technical Subfactor 1.2 – Corporate Experience.

In regards to item f on page 128, under the section 4.2 Technical Subfactor 1.1 - Technical/Management Approach:

f. Process to respond to problems and take appropriate action to correct performance issues and satisfy Government concerns in a timely manner. The offer shall also describe their approach to continuous process improvement and proposed enhancements for the tasks outlined in the PWS.

Is the process to correct Personnel performance issues or Technical issues?

It includes any services the contractor shall provide in accordance with the PWS.

We request that you consider adding a requirement for ISO20000 certification for the prime contractor. This would focus the group of contractors who can participate, only bringing in proposals from those uniquely qualified to perform the work.

ISO certification is not a requirement for this solicitation.

Could you please provide me with award number and the award amount for the base year and following years of the current vendor who is providing the work for the solicitation FA3047-11-R-0018?

See question #63

Also, just curious how long does it take the mail room that will receive the proposals to deliver to the department that the proposals will have to be delivered too?

Mail is delivered directly to the department.

This would be considered an OCI.

The Table 2.2 (Proposed Organization) does not include a requirement for pricing volume hardcopies at all. Yet, Section 2.3.8 says, "One hardcopy of each volume" [...] and "Each volume shall have a cover sheet, clearly marked as volume number, 'Original,' offer's name..." Is it the Government's intent to require hardcopies of the pricing volume or to just require electronic copies?

This will be clarified in the final RFP.

Table 2.2 requires 1 electronic copy (CD) of each volume, yet Section 2.3.10 specifies: "Total e-copy requirements will include CD-ROMS, five CDs for the master copy in searchable text format and two copies of the Schedule B." Please clarify the Government's electronic copy requirements.

This will be clarified in the final RFP.

The title of Volume I... Is it to be Contract Documentation (as per Section L, 3.0) or Contracting (as per Table 2.2)?

This will be clarified in the final RFP.

File details come from the government source that posted it. Updated Nov 14, 2017.