2. ELEVATOR SERVICE CALLS JULY 2022- JUNE 2023.pdf

Elevator Service calls for

Sheppard Air Force Base

July 2022-July 2023

1. B1601

7-27-22. Call elevator not running. Found elevator on third floor clutch lever roller broken. Went and picked up new roller. Installed new roller. Elevator would not run on automatic. Left elevator off overnight, returned next morning.

7-28-22 Hooked computer to elevator found all CLC and selector parameters were gone. Reprogrammed elevator performed hoistway scan. Ran elevator several times, checked operation elevator operating correct. Staff started using elevators, we loaded up tools and supplies and within minutes after driving away received call said passenger was trapped. Went right back to Bldg. no passengers were trapped elevator was on second floor and was opening and shutting doors. Found safety edge switch working intermittently. Shut elevator off went to order switch and found one in shop stock. Returned to Bldg.

installed switch, ran elevator, checked operation and returned to service. Notified Brian.

2. B602

8-15-22. Call elevator on 3rd floor not running. Doors off tracks. Notified Brian. Reinstalled doors found broken pick up roller. Shut elevator off ordered new roller with axle. Notified Brian.

3. B862

8-19-22. Call elevator not closing doors, found stuck buttons do to gummed up cleaning agents in small crevices in button assemblies. Freed buttons up corrected problem. This is not an elevator malfunction issue.

4. B862 8-24-22. Passenger was removed from elevator by Fire Dept. power was off to elevator. Turned power on, ran elevator. Elevator running correct. Found out passenger was trapped approx 1 ft above 1st floor.

Checked interlocks on all floors. Checked gate switch, checked clutch clearances, checked door operator and wire terminals found no problems. Ran elevator to every floor several times, approx. 1hr with no issues. Left elevator in service. Learned during this process airmen were moving mattresses. Not sure if related to incident or not.

8-25-22 Returned to Bldg. next morning, elevator running correct. Left in service. Notified Brian

5. B1660 8-29-22. Call from Brian, elevator on 2nd floor not running. On arrival found elevator running but not opening doors. Found door motor bad. Replaced motor, ran elevator, checked operation and returned to service. Notified Brian.

6. B1600 8-29-22. Call from Brian, wire hanging out of elevator. On arrival found busted 1st floor hall button.

Replaced complete button assembly. Misuse/ abuse. Had to replace or shut elevator down due to electrical hazard.

7. B602 9-6-22. Call elevator doors won’t close. Found both car doors knocked off tracks. Removed eccentrics, reinstalled doors. Found door clutch damaged and mounting rivets sheared off. Shut elevator off for repair. Notified Brian .

9-7-22 Returned and repaired clutch. Found door limit switches moved in bracket from door hitting mounting bracket and switches. Readjusted switches ran elevator and checked doors. Ran elevator, checked operation and elevator operates correct. Placed elevator in inspection mode until further instruction from Brian.

8. B862 9-6-22. Call passenger had been stuck on 1st floor, fire dept removed passenger. Found door clutch return arm spun upside down and door restrictor hanging. Shut elevator off for repair.

9-7-22 Returned next morning disassembled clutch to put arm back in correct location. Adjusted clutch, adjusted restrictor. Checked 1st & 2nd floor interlock contacts. Checked all floor pickup roller clearances. Ran elevator, checked operation and returned to service. Not sure what original problem was or how clutch arm got in this position. Notified Brian.

9. B1601 9-27-22. Call from Brian, elevator not running. Found elevator doors would open but not close. Checked door operator door, board bad. Shut elevator down for repair. Notified Brian.

9-28-22 Returned to building and replaced door board with spare. Adjusted parameters, ran elevator, checked operational and returned to service.

10. B1600 9-30-22. Call to retrieve keys from elevator pit.

11. B632 10-12-22. Call elevator not running. Found DPM switch not working, shut elevator off for repair. Notified Brian. Ordered new switch.

10-14-22 Received and replaced switch, adjusted elevator, ran elevator, checked operation and returned to service. Notified Brian.

12. B882 11-9-22. Call from Brian, someone smelled smoke. Fire dept supposed to let Brian know where the smell is coming from.

11-10-22 I called Brian he hasn’t heard from Fire dept yet. We went to Bldg. checked elevator, smell not related to elevator. Notified Brian.

13. B960 11-23-22. Call from Brian elevator cab lights not working. On arrival 2 of the lights not working found blown fuse, replaced Fuse corrected problem. Checked operation returned to service.

14. B1660 11-29-22. Call from Brian, elevator on 3rd floor not running. On arrival went to 3rd floor seen electrical wire nut in door seal preventing door from closing. Removed wire nut. Ran elevator, checked operation and returned to service. Notified Brian and sent photo. Non elevator issue.

15. B1660 12-22-20. Call from Brian elevator not running. Found interlocks not dropping due to extreme cold, removed oils from pivot points to prevent sticking. Ran elevator, checked operation and returned to

16. B1917

12-21-22. Call from Brian, elevator would not run this morning but now it is running. We went and checked elevator found nothing wrong.

17. B1602 12-27-22. Call elevator not running. Found 1st floor interlock not dropping due to cold temperature.

Removed lubricant from pivot points and corrected problem. Ran elevator, checked operation and returned to service.

18. B920 1-4-23 Call from Brian, elevator inop. Checked elevator found doors timed out. Spoke to building personnel, elevator has been off since new furniture had been brought into building. Reset controller, ran elevator and checked operation. Elevator runs no issues. Returned to service. Notified Brian.

19. B1601 1-10-23 Call from Brian, elevator not running. Responded to call checked elevator. Elevator would only function on inspection service. Shut elevator off overnight. Returned next morning. Hooked service tool up to elevator found many door faults. Elevator shut down from door faults. Did manual rest with service tool. Ran elevator, elevator operating correct. Checked doors found no issues. Ran elevator several more times and returned to service. Notified Brian.

20. B1601 1-17-23 Call from Brian, passenger was trapped in elevator. Ran elevator several times unable to duplicate any problem. Checked doors and linkage, adjusted 2nd floor interlock. Ran elevator, checked operation and returned to service.

21. B1602 1-17-23 Call from Brian elevator took off hard from 1st floor. On arrival elevator operating correct.

Checked valve adjustment screws. Ran elevator several times. Added hydraulic additive to sump. Ran elevator several more times no issues. Returned elevator to service.

22. B1601 1-19-23 Call from Brian, passenger was trapped in elevator fire dept removed. Checked doors, checked controls. Elevator intermittently not running in down direction. Found "DN1" relay had bad connection in plug socket on machine room board. Fixed connection and corrected problem. Ran elevator continuous approx. 45 minutes. Elevator operating correct, returned to service.

23. B1602 1-17-23 Call from Brian elevator took off hard from 1st floor. On arrival elevator operating correct.

Checked valve adjustment screws. Ran elevator several times. Added hydraulic additive to sump. Ran elevator several more times no issues. Returned elevator to service.

24. B1601 1-19-23 Call from Brian, passenger was trapped in elevator fire dept removed. Checked doors, checked controls. Elevator intermittently not running in down direction. Found "DN1" relay had bad connection in plug socket on machine room board. Fixed connection and corrected problem. Ran elevator continuous approx. 45 minutes. Elevator operating correct, returned to service.

25. B1602 1-23-23. Call elevator taking off hard. Responded to call duplicated problem found stater dropping and repicking on takeoff intermittently. Shut elevator off. Notified Brian ordered parts for starter.

26. B1602

1-30-23. Call elevator inop. On arrival elevator running. Ran elevator several times to all floors. Elevator operating correct. Left elevator in service. Notified Brian.

27. B1601 -30-23. Call elevator inop. On arrival found elevator on 3rd floor doors open and timed out. Reset controller, ran elevator and checked doors. Operating correct unable to duplicate problem. Notified Brian.

28. B882 2-6-23. Call from Brian elevator on 4th floor not running. Reported passengers were trapped. Checked elevator, found unintended movement. Cleared fault. Ran elevator tried to duplicate problem. Elevator operates correct. Checked interlock and gate switch found no issues. Reinstalled gate switch and adjusted. Ran elevator several times to all floor’s elevator running correct returned to service. Notified Brian.

29. B1601 2-10-23. Elevator on 1st floor doors were faulted out. Reset door operator board. Ran elevator, checked doors and found no issues. Returned to service. Suspect doors held open. Notified Brian.

30. B862 2-16-23. Call elevator inop. Found bed materials were being transported on elevator. Doors timed out.

Instructed building personnel to use door open button while loading and unloading. Instructed personnel to also load elevator more evenly so weight is not all concentrated on one side. Ran elevator, checked operation and returned to service.

31. B1660 2-27-23 Call from Brian passenger was trapped fire dept removed passenger. Responded to call found, elevator was going through floor slightly and leveling back down. Adjusted up slowdown on valve to achieve correct leveling. Ran elevator several times to all floors, elevator operating correct. Notified facility personnel.

32. B1660 2-23. Call via text From Brian, elevator not running right. Responded 3-3-23 am. Found elevator would not take off from floors in up direction. Adjusted valve corrected problem. Ran elevator to all floors several times returned to service. Returned around noon and checked elevator. Elevator operating correct. Notified Brian.

33. B1670 3-15-23. Call pizza man stuck in elevator, fire dept removed passenger. On arrival elevator running. Ran elevator several times no issues. Checked door locks. Ran elevator more unable to duplicate any problem. Spoke to Bldg. manager he hasn’t had any problem with elevator. Also had complaint about elevator phone. Checked phone, phone works line has static. Notified Brian.

34. B1012 3-29-23. Call From Brian elevator not running. Found elevator was faulted on door errors. Reset controller, checked door locks, gate switch and limits found no issues. Ran elevator several times elevator operated correct. Returned to service. Notified Brian.

35. B1601 4-3-23 Call from Brian via text 3-31-23, fire dept removed passenger from elevator. On arrival elevator running, ran elevator several times unable to duplicate any problems. Checked door interlocks, found interlocks very dusty. Blew out interlocks. Ran elevator and returned to service.

36. B1660 4-3-23. Call via Text, Fire dept removed passengers, on arrival elevator running, ran elevator several times, unable to duplicate any problems. Checked interlocks found to be very dusty, blew interlocks out.

Returned elevator to service.

37. B1670 4-5-23. Call from Brian. Fire dept removed passengers from elevator. Doors are damaged on 1st floor.

Responded to call checked elevator 1st floor hoistway door interlock hanging in door header. Removed header cover. Made list of damaged items. Shut elevator down. Notified Brian. Aspen will request pricing for parts and prepare estimate.

38. B1604 4-20-23 Call elevator not running. Elevator running on arrival, checked elevator interlocks, gate switch doors, tracks and found nothing wrong. Spoke to Wade he said this morning he found the safety edge pushed in and he pulled on it and it actuated out and elevator has been running since. Checked safety edge found no issues with it. Left elevator in service. Notified Brian.

39. B1012 4-20-23 Call from Brian elevator inop.

Note: Building personnel was moving materials in elevator and was using stop switch. Found controller faulted on safety circuit. Simulated the fault actuated the stop switch, on the 10th time in a short period of time it faulted the safety circuit. Which it counts as 1 each time switch is turned on, and then 1 each time the switch is turned off. Returned elevator to service. Notified Brian

40. B1012 5-16-23 Call elevator not running, found screw in door seal. Sent photo to Brian. Screw preventing door from closing. Removed debris, reset elevator, ran elevator, checked operation and returned to service.

41. B1602 5-23-23. Call from Brian elevator not running. On arrival elevator running correct. Spoke to Bldg.

personnel he said been running all day. Notified Brian.

42. B1601 5-30-23 Call elevator inop. On arrival elevator not running on 2nd floor doors open. Found door operator faulted out from stall situation. Checked doors for mechanical problem, checked for obstructions, door system good. Checked interlocks no issues. Reset door controller, ran elevator several times to every floor door and elevator operating correct. Returned elevator to service.

43. B1012

6-2-23 Call elevator will not responding it’s on 1st floor doors open. On arrival found stop switch activated in car. Car cannot run with this switch activated. Turned switch to run position, ran elevator, checked operation and left in service. Not an elevator issue. Notified Brian.

44. B1603 6-16-23 Call elevator not running. Found interlock broken on 3rd floor, pick up rod hanging, and door roller bent. Replaced broken parts, adjusted door, ran elevator, checked operation and returned to

45. B1604 20-23 Call from Brian, 911 call passenger was stuck then got off. While responding to call another call came in. On arrival elevator on 1st floor doors open all power turned off in boiler room. Powered elevator up found1st floor door spyrator spring busted. Preventing door from staying closed tight. Replaced spyrator. Ran elevator, checked operation and returned to service.

46. B602 6-13-23 Call from Brian elevator on 2nd floor not running. Found car doors knocked off track. Put doors back on tracks, ran elevator several times elevator operating correct. Misuse/abuse. Notified Brian

47. B622 6-30-23 Call elevator on 3rd floor doors not working. Found door pick-up roller broken. Replaced roller, adjusted, ran elevator, checked operation and returned to service. Notified Brian.

48. B1902 6-30 -23. Call elevator not running smooth, second call while in route elevator not running. Found secondary brake core bolt broken, removed brake arm, removed brake core and replaced bolt. Adjusted brake tension spring, ran elevator, checked operation and returned to service. Notified Brian.