PERFORMANCE WORK STATEMENT

637TRSS CARPET CLEANING SERVICES

BLDG 7535, 7447, 7445, and 7437

JBSA LACKLAND AFB TX 78236

1. Background

The Defense Language Institute English Language Center has a requirement for carpet cleaning services for buildings

(7535, 7447, 7445, and 7437) located at 2235 Andrews Ave, Lackland AFB TX 78236.

2. Description of Services

The contractor shall provide all personnel, approved equipment, tools, materials, vehicles, supervision, transportation and other items and services necessary to perform carpet cleaning services at JBSA Lackland AFB, TX, in accordance with the standards and requirements of this Performance Work Statement (PWS). The contractor shall maintain a designated single Point of Contact (POC) for the duration of this effort.

3. Specific Tasks and Performance Requirements

The contractor shall perform deep carpet cleaning services across the facilities listed below. All services must yield clean, spot-treated, and sanitized carpets free of visible soil, dirt, residue, stains, and unpleasant odors, completely dry within the designated operational windows.

3.1. Building 7535 (Approximately 142,000 Sq Ft)

• Performance Window: 21 December 2026 – 01 January 2027, 0700–1600 hours daily. Due to academic scheduling constraints, extensions are not permitted.

• Vacuuming: The contractor shall thoroughly vacuum all carpeted areas (see Attachments 1 & 1A) prior to deep cleaning using commercial-grade vacuums equipped with High-Efficiency Particulate Air (HEPA) filtration.

• Spot & Stain Treatment: The contractor shall spot clean and pre-treat soiled and stained areas prior to primary extraction. Stain removal products must match the specific fiber and stain type. The contractor shall test products in an inconspicuous area prior to application to ensure colorfastness.

• Carpet Extraction / Deep Cleaning: The contractor shall clean all carpeted areas using professional hot water extraction or equivalent industry-standard commercial methods.

• Drying & Safety Delineation: The contractor shall supply and utilize air movers/fans and dehumidifiers as necessary to expedite drying. The contractor shall clearly delineate work areas using yellow “Caution: Wet

Floor” safety signage. Signs shall remain in place until the carpet is completely dry.

• Environmental Standards: All cleaning formulations and chemicals must comply with Green Seal GS-37, UL EcoLogo, or EPA Safer Choice standards.

• Furniture Handling: The contractor shall move and replace furniture (e.g., chairs, student desks, lecterns) as required to ensure uniform, wall-to-wall cleaning coverage without causing damage to Government property.

• Facilities & Closets: Janitorial Closets #1 (Room G34, 1st Floor) and #2 (Room 2134, 2nd Floor) are designated for the disposal of environmentally compliant wastewater solutions. Janitorial Closet (Room 13) is available at no cost for storing non-flammable equipment and supplies. The contractor shall maintain storage areas in a clean, odor-free, organized, and secure condition. The Government accepts no liability for contractor supplies or equipment kept in the facility.

• Schedule Coordination: The contractor shall submit proposed schedule timelines to the appointed

Contracting Officer Representative (COR) prior to performance commencement.

3.2. Building 7447 (Approximately 2,151 Sq Ft)

• Performance Window: 14 December 2026 – 01 January 2027, 0700–1600 hours daily. Extensions are not permitted.

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• Vacuuming & Pre-Treatment: Thoroughly vacuum all carpeted areas (see Attachment 2) with HEPA-filtered vacuums and pre-treat stains prior to cleaning.

• Deep Cleaning & Drying: Perform deep extraction cleaning across all carpeted areas. Place safety signs and expedite drying with appropriate air moving equipment. Signs shall remain in place until the carpet is completely dry.

• Environmental Formulations: Utilize Green Seal GS-37, UL EcoLogo, or EPA Safer Choice certified cleaning chemicals.

• Furniture Handling: Move and return all chairs, desks, and lecterns to original layout configurations.

• Disposal & Closets: Janitorial closets are not available in Building 7447 for solution disposal. The contractor shall coordinate compliant disposal of designated base facilities.

• Schedule Coordination: Coordinate final schedule with the designated POC prior to start of work.

3.3. Building 7445 (Approximately 46,237 Sq Ft)

• Performance Window: 07 December 2026 – 01 January 2027, 0700–1600 hours daily. Extensions are not permitted.

• Vacuuming & Pre-Treatment: Vacuum all carpeted areas (see Attachments 3 & 3A) utilizing HEPA filtration equipment; test and applying spot-treatment formulations.

• Deep Cleaning & Safety: Perform commercial deep extraction cleaning. Position wet floor warning signage until carpets are completely dry.

• Environmental Products: Use certified environmentally preferable products (Green Seal GS-37, UL

EcoLogo, or EPA Safer Choice).

• Furniture Movement: Relocate and replace chairs, desks, and lecterns as necessary for full surface coverage.

• Facilities & Storage: Disposal is authorized in Janitorial Closet #1 (Room 129, 1st Floor) and Room 200

(2nd Floor). Storage is available in Room 129/200 under standard contractor cleanliness and non-flammable safety guidelines.

• Schedule Coordination: Submit operational schedule to the COR prior to execution.

3.4. Building 7437 (Approximately 16,327 Sq Ft)

• Performance Window: 07 December 2026 – 01 January 2027, 0700–1600 hours daily. Extensions are not permitted.

• Vacuuming & Pre-Treatment: Vacuum all carpeted surfaces (see Attachment 4) using HEPA filtration systems; spot clean stains prior to full extraction.

• Deep Cleaning & Drying: Perform deep extraction cleaning. Maintain yellow warning signage until surfaces are fully dried.

• Environmental Formulations: Utilize certified environmentally safe solutions.

• Furniture Movement: Relocate and reset all chairs, student desks, and lecterns.

• Facilities & Storage: Wastewater disposal is authorized in Room 124. Storage is available in Room 13 under standard contractor safety guidelines.

• Schedule Coordination: Provide advance operational dates to the appointed POC.

4. Services Summary (SS) Matrix

Performance Objective

PWS

Paragraph Performance Threshold (AQL)

Method of

Surveillance

Cleanliness & Soil Removal

Carpet surfaces are free of visible soil, debris, grime, chemical residue, and unpleasant odors.

3.1 – 3.4

100% compliance; no more than 1 valid defect per building inspected.

Defect re-cleaned within 24 hours.

100% Inspection /

Periodic Surveillance by COR

Spot & Stain Treatment

Targeted treatment applied; stubborn

3.1 – 3.4

Zero permanent fiber or dye damage caused by contractor chemicals.

100% Inspection /

Visual Surveillance

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Drying & Safety Delineation

Carpets completely dry within operational window; warning signs properly posted and maintained until fully dry.

3.1 – 3.4 100% compliance with safety sign placement and drying requirements.

Periodic Surveillance /

Direct Observation

Furniture Reset & Facility Security

Furniture safely moved and restored to original position; closets secured, clean, and free of clutter.

3.1 – 3.4 Zero property damage; closets were left clean and locked upon departure.

Periodic Surveillance /

Physical Inspection

Schedule Adherence

Services completed within specified building performance windows without unauthorized disruption.

3.1 – 3.4

100% on-time completion within designated dates and daily operating hours.

Inspection / Schedule

Tracking

5. General Information

The Contractor shall be responsible for providing all necessary resources to ensure the successful execution of the custodial services, including:

• Management and supervision of contractor personnel.

• Routine inspections to maintain quality control.

• Procurement and supply of cleaning products, equipment, and tools.

• Compliance with all relevant safety and environmental regulations.

• Adherence to the services specified in this PWS and agreed-upon service schedules.

• Prompt response to any service requests or emergencies.

• Any changes after contract award date must be submitted to and approved by the Contracting Officer (CO) and requires a fully executed modification prior to implementing any changes.

6. Quality Control and Quality Assurance

6.1. Quality Control

The contractor shall be responsible for quality control for all work accomplished during the performance of the task.

The contractor shall provide and maintain a Quality Control Plan (QCP) which ensures the requirements in this PWS are met. As a minimum, the contractor shall develop quality control procedures that address the areas identified in

Section 3, Specific Tasks and Performance Requirements. The QCP shall be submitted with the contractor’s proposal.

6.2. Quality Assurance

The Government will evaluate the contractor's performance monthly by appointing a COR(s) to monitor performance to ensure services are received. Contractor’s performance will be compared to the contract standards and Services

Summary outlined in the PWS. The government may use a variety of surveillance methods to evaluate the contractor's performance to determine if it meets the contract standards.

6.3. Contract Changes

Any post-award changes must be submitted to and approved by the Contracting Officer (CO) through an executed contract modification prior to implementation.

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7. Hours of Operation

The contractor shall provide customer service during normal duty hours from 7:30 a.m. to 4:30 p.m., Central Daylight

Time (CDT), Monday through Friday, unless otherwise approved by the COR or CO. Performance of services is required during normal duty hours. Access to work sites will be restricted to the above stated hours and days, unless otherwise approved by the COR or CO, at no additional cost to the Government. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance, unless otherwise instructed by the COR or CO.

Holiday Observance Date

New Year's Day January 1st

Martin Luther King Jr's Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Juneteenth June 19th

Independence Day July 4th

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veterans' Day November 11th

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

8. Personnel

8.1. Operational Control

The contractor shall exercise management and operational control over, and retain full responsibility for, the performance requirement set forth in this PWS. The Government shall not exercise any direct supervision over the contractor’s employees performing services under this contract. All potential concerns and/or disputes regarding this matter shall be coordinated through the Contracting Officer Representative (COR). In addition, to avoid any impropriety, the contractor and customer shall route potential issues through their respective leadership to communicate with the CO.

8.2. Removal of Contractor Personnel from Performing on the Contract

The Government reserves the right to require immediate removal from contract performance on the installation or any

Government facility. Any individual whose actions raise reasonable suspicion that services may be compromised in any way, or that pose a threat of harm to other contractor/ Government personnel or self. Removal under other circumstances will be under, and in the direction of the CO only.

8.3. Removal Notification and Procedures

If a situation meriting removal occurs as outlined in the previous paragraph, the COR will contact the CO and the contractor's representative within twenty-four (24) hours. A meeting may be required with the CO, COR and contractor representatives to discuss further action.

8.4. Final Decision and Replacement Personnel

The CO will notify the contractor when permanent removal is required. In the event of a disagreement between the

Government and the contractor, the decision of the CO will be final. During the period between the removal and the

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9. Occupational Safety and Health

The Contractor shall establish a safety and occupational health program consistent with requirements of the

Occupational Safety and Health Administration (OSHA), Title 29 CFR. The Contractor shall also provide Personnel

Protective Equipment (PPE) and training consistent with applicable standards. The Contractor shall comply with all national and local fire codes and policies as needed to protect USAF resources (facilities, equipment and USAF personnel). The Contractor shall notify the COR of any malfunctioning equipment. The Contractor shall immediately report all mishaps involving serious personnel injuries, fatalities, and/or Government property/equipment damage occurring on the job to the responsible Safety Office and the Government representative(s). The Contractor shall fully cooperate with any AF led safety investigation and shall not disturb the mishap scene until proper officials authorize movement.

10. Records Management

The contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the AF Records Management procedures in Air

Force Instruction (AFI) 33-322, Air Force Manual (AFMAN) 33-363 and Air Force Instruction (AFI) 33-364 (or their subsequent replacements). The above publications can be found at https://www.e-publishing.af.mil/.

11. Security Requirements, Clearances and Badges

The contractor shall comply with all requirements and procedures IAW 5352.242-9000, Contractor Access to Air

Force Installations, the contractor shall comply with the following requirements:

• 11.1. Citizenship: Contractor personnel assigned to this requirement shall be a United States citizen.

• 11.2. Background Check: Contractor shall have a Local Area Check (LAC) conducted by the contractor and shall identify possible security threats to the installation Security Forces.

• 11.3. Base Access Submittal: The contractor shall provide the Government with the names, social security numbers, driver’s license numbers and state of issue, date of birth, and country of birth of personnel performing on this task before they will be allowed on the installation. This information shall be provided at a minimum of 72 hours prior to performance start date for the COR to coordinate installation access for contract personnel with the 502 Security Forces Squadron, JBSA Lackland, TX. Contract personnel who do not meet the minimal standards will not be issued an installation pass and will not be allowed access to the installation.

• 11.4. Privately Owned Vehicles (POV): Personnel employed by the contractor must get a pass for their privately owned vehicles at the installation Visitor Reception Center, with proof of following:

o Liability Insurance o Current License Plates o Current State Inspection Sticker (If required) o Valid State Driver License o A phone number for sponsor on base

• 11.5. Company Vehicles: Vehicles owned by the contractor with the company name permanently printed on them are not required to obtain a pass if a current work order is presented at the time of entry. However, current liability insurance, state inspection stickers, and registration are required. The person driving the vehicle must have a valid operator license for the type of vehicle.

• 11.6. Badge and Pass Control: Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to contractor

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Performance Work Statement Page 5 of 8 V1_04 Nov 2026 https://www.google.com/url?q=https%3A%2F%2Fwww.e-publishing.af.mil%2F employees are returned to the issuing office. If a contractor employee has been terminated, the pass will need to be retrieved and returned to Security Forces so that employee does not have base access. If the pass is not retrieved, then SF will need to be notified so base access is not allowed. Upon completion of the contract, returning all issued installation access passes to the issuing authority. Failure to comply with these requirements may result in withholding of final payment. The contractor is required to provide identification badges for its employees. All contractor personnel should wear these badges while on duty on the

Government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc. are to be mutually agreed upon by contractor and client.

• 11.7. Firearms Prohibition: Firearms are prohibited on all JBSA Installations.

12. Special Contract Requirements & Supplemental Information

12.1. AETC Ombudsman

(a) An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as a source of concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.

(b) Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions).

(c) If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman:

• Center/MAJCOM Ombudsman: Mr. Juan Martinez, Deputy Director, AFICC/KT, 2035 First Street West, JBSA Randolph TX 78150-4304, Telephone: (210) 652-1722, Email: juan.martinez.2@us.af.mil.

• Air Force Ombudsman: Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/DRU ombudsman level may be brought by the interested party for further consideration to the Air Force ombudsman: Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060

Air Force Pentagon, Washington DC 20330-1060, Telephone: (571) 256-2395, Facsimile: (571) 256-2431.

(d) The ombudsman has no authority to render a decision that binds the agency.

(e) Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed at the contracting officer.

(End of supplement)

12.2. Contractor Access to Air Force Installations

(a) The contractor shall obtain base identification, and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installations(s) cited in the contract.

Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation.

(b) The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign a request for

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Performance Work Statement Page 6 of 8 V1_04 Nov 2026 mailto:juan.martinez.2@us.af.mil base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver's license, current vehicle registration, valid vehicle insurance certificate, and required identification credentials to obtain a vehicle pass.

(c) During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

(d) When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with applicable installation security instructions citing the appropriate paragraphs as applicable.

(e) Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

(f) The contractor shall provide an after-hours contact number or after-hours email in the Emergency Mass

Notification System (EMNS) for each of their personnel, whose normal place of duty is on a DoD installation or within a DoD facility. The contractor shall comply with any additional requirements in DAFMAN 10-206 for emergency operational reporting. Foreign Nationals may participate and may remove themselves from the Emergency

Mass Notification System at any time. To update information, personnel can access the globe icon on their system desktop screens and choose the “Access Self-Service” option.

(g) Failure to comply with these requirements may result in withholding of final payment.

(End of supplement)

12.3. Health and Safety on Government Installations

(a) In performing work under this contract on Government installation, the contractor shall:

1. Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of contractors and Government personnel performing or in any way encounter the performance of this contract;

and

2. Take such additional immediate precautions as the contracting officer may reasonably require for health and safety purposes.

(b) The contracting officer may, by written order, direct Air Force Occupational Safety and Health (AFOSH)

Standards and/or health/safety standards as may be required in the performance of this contract and any adjustments resulting from such direction will be in accordance with the Changes clause of this contract.

(c) Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the contracting officer, shall be grounds for termination of this contract in accordance with the Default clause of this contract.

(End of supplement)

13. Inspection and Government Points of Contact

Inspection and acceptance of completed services will be conducted by the required activity:

Point of Contact Role Contact Information

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Requiring Activity: DLIELC/TRSS/TLF

Primary Evaluator:

Mr. Victor T. Garcia

Phone: (210) 671-0014

Email: victor.garcia.18@us.af.mil

Alternate Evaluator:

Mr. John Tristan

Phone: (210) 671-4823

Email: john.tristan.1@us.af.mil

Location: 2235 E Andrews Avenue, JBSA Lackland AFB, TX 78236-5609

14. List of Attachments

Attachment Number Document Title / Description Facility Covered

Attachment 1 Floor Plan: Academic Classrooms & Offices Building 7535

Attachment 2 Floor Plan: Administrative Offices Building 7447

Attachment 3 & 3A Floor Plan: Multi-Story Administrative & Training Facility Building 7445

Attachment 4 Floor Plan: Administrative & Training Facility Building 7437

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