Attachment 5 - QASP_FA301626Q0007 Redacted.pdf

502 CONS/PKBA

JBSA Lackland, TX

FA3016XXXXXXX

344 & 342 TRS Aviator Oxygen Tank Service

QUALITY ASSURANCE

SURVEILLANCE PLAN (QASP)

13 JAN 2026

Contract Number Unknown

1. Objective. This Quality Assurance Surveillance Plan (QASP) has been developed and will adhere to Performance-Based Services Acquisitions (PBSA) guidelines. This QASP will be used by the Multi-functional Team (MFT) to ensure contractor compliance and is designed to provide the MFT a vehicle to ensure delivery of Custodial services within cost and on schedule. The QASP will also provide the Contracting Officer Representative (COR) an effective systematic surveillance method for each item listed in the Performance Work Statement (PWS), specifically on the Service Summary (SS). The premise of commercial contracting is for the contractor to assume responsibility for the work they produce. The government will also rely on the contractor's quality control measures for ensuring contractual requirements are met.

2. Goals of the Multi-Functional Team (MFT). The purpose of the multi-functional team is to create an environment that shapes and executes an acquisition. The emphasis is on teamwork, trust, common sense and agility. The goal is to obtain efficiencies, improved performance and cost savings throughout the acquisition life cycle.

3. Team Members & their Responsibilities. The is composed of stakeholders in the acquisition. These stakeholders are responsible for the acquisition throughout the life of the requirement. See QASP signature page for team membership.

3.1. Contracting Officer’s Representative (COR): is responsible for monitoring, assessing, recording and reporting on contractor compliance with the terms and conditions of the contract. The COR will have primary responsibility for completing quality assurance monitoring forms that will be used to document the inspection and evaluation of the contractor’s performance. The COR will maintain surveillance documentation, notify the Contracting Officer (CO) of any significant performance deficiencies and recommend improvements to the QASP and SOW throughout the life of the procurement. See also in AFFARS MP5301.602-2(d) and Designation Memorandum for further clarification of COR duties and responsibilities.

3.1.1. Joint Appointment Module (JAM) and the Surveillance and Performance Monitoring (SPM) Module in Procurement Integrated Enterprise Environment (PIEE): The DoD mandatory web-accessible management applications JAM and SPM are designed to nominate, appoint, track and terminate, if necessary, CORs and to serve as the web-based portal for all relevant COR documents to include monthly status reports/surveillance documents on service contracts. COR nomination and appointment functions are in JAM, COR monitoring functions are in SPM. CORs are required to register and upload their COR nomination in JAM and surveillance documentation in SPM. See the DoD User Guide for JAM COR Appointments and SPM Contract Surveillance for further guidance.

3.2. The Contracting Officer (CO): has overall responsibility for overseeing the contractor’s performance in the areas of contract compliance, contract administration, cost control and property control; reviewing the COR assessment of the contractor’s performance; and serves as a liaison between the COR and the contractor. The CO is the only person with the authority to direct the contractor in the performance of their duties under the contract and to make interpretations of and changes to the contract. The CO will facilitate Multi-Functional Team meetings. See also AFFARS MP5346.103, Contracting Office Responsibilities, and AFFARS MP5301.602-2(d) for further clarification of CO duties and responsibilities.

3.3. The Functional Commander/Functional Director (FC/FD)/ COR Management:

Encompasses the FC/FD and the COR Supervisor and has overall responsibility for developing the SOW and the QASP and ensuring they satisfy mission requirements, are performance-based, foster innovation and define metrics. COR Management is also responsible for assigning competent and capable functional experts to the Multi-functional Team who will be available full time or as warranted by the procurement cycle. COR Management will assign COR(s) and notify the CO of any changes to this designation. FC/FD will review contractor performance documentation, prepared by the COR, on a regular basis to ensure performance is compatible with mission objectives. See also AFFARS MP5301.602-2(d) for further clarification on COR Management duties and responsibilities.

3.4. The Contracting Squadron Commander (CSC): serves as the Business Advisor to senior leadership; develops and implements acquisition strategies for services acquisitions; provides oversight of the Multi-functional Team in planning, assessing contractor performance and managing the acquisition throughout the life of the requirement IAW the FAR, DFARS and AFFARS.

3.5. The Quality Assurance Program Coordinator (QAPC): develops, manages and implements the base Quality Assurance Program; supports the Multi-functional Team in the development of contract requirements, ensuring requirements are clearly stated and enforceable; aids in development of the SS and QASP and provides training to all FC/FD, COR and others that interact with this contract as needed.

3.6. The Contract Administrator (CA): is the focal point for issues regarding the contract; prepares and processes modifications to the contract; assists the CO in ensuring contractor performance meets contract standards; records and transcribes minutes for meetings.

3.6.1. CA will perform COR assessment on a periodic basis as determined by the CO. The CA will verify that the COR is accomplishing their surveillance according to the QASP. If deficiencies are discovered in the COR surveillance procedures, the CO will notify the FC/FD and COR Management and provide any assistance they request, such as additional training for COR. The CA will ensure that the COR is documenting their surveillances in a timely manner. A check of the COR files will be performed on an annual basis.

4. Performance Assessment. The following Service Delivery Summary (SDS) outlines the defined performance objectives for this acquisition with the corresponding goal performance thresholds:

Performance Objective PWS Para. Performance

Threshold

SDS-1

Ensure aviator oxygen tank matches description and oxygen purity result are present with delivery in accordance with the PWS

1.1.1.3., 1.1.1.4., and 1.1.2.3., 1.1.2.4., Zero defects per service

SDS-2

Ensure filled aviator oxygen tank quantity and delivery is in accordance with the PWS

1.1.1.5., and 1.1.2.5.

Zero defects per service

SDS-3

Ensure empty aviator oxygen tank quantity and pickup is in accordance with the PWS

1.1.1.6.

and

1.1.2.6.

Zero defects per service

4.1. Periodic Validation. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re- perform the service after notification by the CO or COR, at no additional cost to the Government, within one hour. Defects identified, and re-performed, shall still count against the overall threshold. Exceeding the performance threshold of these performance objectives for any month will result in the issuance of a Contract Discrepancy Report (CDR) DD 2772 for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within the suspense established on the CDR. Exceeding the performance threshold of these performance objectives for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor.

Validated customer complaints shall be re-performed after notification by the CO or COR, at no additional cost to the Government, within 2 hours.

Exceeding the performance threshold of these performance objectives for any month will result in the issuance of a Contract Discrepancy Report (CDR) DD 2772 for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the CO within the suspense established on the CDR.

Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.3. Non-Service Summary Items. The Contractor is required to provide all services identified in the SOW. COR is required to inspect non-service summary items on a periodic basis.

4.4. Certification of Services. At the end of each contract payment period as defined in the resulting award of this acquisition, the COR shall certify the services were received in accordance with contract payment terms and conditions.

4.5. Unacceptable Services. The COR shall determine the cause of contractor unacceptable services.

4.5.1. If any government action, or lack of action, caused or contributed to the unacceptable performance, the performance will not be counted against the contractor. The COR will take steps to ensure the government does not interfere with the contractor’s performance in the future.

4.5.2. If contractor caused, the COR shall document the occurrence in accordance with (IAW) the methods of surveillance outlined in this QASP. IAW contract terms and conditions, the government reserves the right to inspect any services that have been tendered for acceptance. The Government may require re-performance of nonconforming services at no increase in contract price. If reperformance will not correct the defects or is not possible, the government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services.

Disputes between the COR and the contractor on the validity of a performance assessment shall be referred to the CO.

5. Performance Management. The following outlines the approach, methods and tools to be used by the MFT to manage this acquisition upon award.

5.1. COR(s) shall evaluate and document contractors’ performance in accordance with the procedures outlined in this QASP and maintain resulting surveillance documentation. The results of surveillances shall be maintained as Past Performance information and utilized to prepare and support annual Contractor Performance Assessment Report System (CPARS) reporting, if required.

5.2. The contractor shall implement and maintain a Quality Control Plan (QCP) to ensure the contract services conform to the requirements of the SOW. The QCP shall be submitted to the CO as part of the contractor’s proposal package.

5.3. The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Additional information about trafficking in person may be found at the website for the Department of State’s Office to Monitor and Combat Trafficking in Person at http://www.state.gov/g/tip.

5.3.1. IAW FAR 52.222-50 and DFARS PGI 222.17, Combating Trafficking in Persons, CORs must monitor the contractor’s performance regarding trafficking in persons such that non-compliance with stated regulatory guidance is brought to the immediate attention of the CO. CORs must inform the CO if the contractor, contractor personnel, subcontractor or subcontractor personnel have failed to comply with the requirements of this clause and PGI.

5.3.2. The CO shall, through the CO’s local commander or other designated representative, immediately notify the Combatant Commander for the geographical area in which the incident has occurred. The Unified Combatant Command DefenseLINK website at http://www.defenselink.mil/specials/unifiedcommand/, identifies each command’s area of responsibility.

5.3.3. The contractor shall take appropriate action should a violation occur. For corrective procedures and remedies for non-compliance see contract clause FAR 52.222-50

5.5 The MFT shall continue to meet after award as necessary to ensure high levels of contractor performance, foster a synergistic partnership, and support mission requirements.