Attachment_1_-_Revised_PWS_-_AF_MGMT_17Aug18.pdf

PERFORMANCE WORK STATEMENT

FOR

AIRFIELD SERVICES

KEESLER AFB MS

Attachment 1

PR # F2J0FS8118AW01

17 August 2018

TABLE OF CONTENTS

Page

1. DESCRIPTION OF WORK

1.1. Summary of Expectations

1.2. Adherence to Directives

1.3. Provision of Airfield Management (AM) Services

1.3.1. Hours of Operation

1.3.2. On-Call Procedures For After Duty Hours

1.3.3. Special Events

1.3.4. Hurricane Actions (Preparation/Sheltering/Ride-out/Recovery)

1.3.5. Emergency Operations Center Actions

1.4. Core Tasks of the AM Contractor

1.4.1. Essential Functions of Airfield Manager (AFM)

1.4.2. Essential Functions of the Assistant Airfield Manager (AAFM)

1.4.3. Essential Functions of the Airfield Management Operations Manager

(AMOM) and Airfield Management Training Manager (AMTM)

1.4.4. Essential Functions of Airfield Management Shift Lead (AMSL)

1.5. Facilities and Equipment Requirements

1.5.1. General AM Facility Maintenance Requirements

1.5.2. Flight Planning Room Requirements

1.5.3. Contractor-Provided Vehicle Requirements

1.6. Airfield Driving Program

1.7. Determining and Reporting Runway Surface Condition (RSC)

1.8. Airfield Restriction, Closure and Notice to Airmen (NOTAM) Procedures

1.9. Airfield Inspections and Checks

1.9.1. Inspections

1.9.2. Airfield Checks

1.10. Training

1.11. Distinguished Visitor (DV) Support Services

1.12. Customer Service

1.13. Procedures for Civil Aircraft Using KAFB Parking Areas

1.14. MILAIR Passenger Notifications

1.15. AM Involvement in Planning Activities

1.16. Annual Airfield Certification/Safety Inspection

1.17. Coordination/Maintenance/Documentation of Written Policies, Procedures, and Historical Data

1.18. Government Performance of Service During Labor Strike

2. PASSENGER TERMINAL SERVICES

2.1. Scope of Work

2.2. Hours of Operation

2.3. Passenger Processing Training Plan

2.4. Passenger Terminal Quality Control

3. SERVICE SUMMARY

3.1. Service Summary – Airfield Management

3.2. Service Summary – Passenger Terminal

4. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT AND SERVICES

5. GENERAL INFORMATION

5.1. Employee Standards

5.2. Service Provider Dress Code

5.3. Security Clearance

5.4. Security Requirements

5.5. Level I Anti-Terrorism (AT) Awareness Training

5.6. Records Management

5.7. Quality Control

5.8. Quality Assurance by Government Agencies

5.9. Physical Security

5.10. Emergency, Contingency, and Surge Requirements

5.11. Inspections/Inventories of Government Furnished Equipment (GFE)

5.12. Evaluation and Analysis Preparation

5.13. Key Control

5.14. Delivery/Shipment of Government Property

5.15. Employment of DoD Employees

5.16. Contract Manager and Assistant Contract Manager

Roles and Responsibilities

5.17. Contractor Manpower Reporting Requirement

5.18. Operational Security (OPSEC)

5.19. Environmental Management System (EMS)

5.20. Hazardous Materials

5.21. Safety………………………………………………………………………………26

5.22. Smoking in AETC Facilities……………………………………………………...27

5.23. Contractor Manpower Reporting……………………………………………….28

6. APPENDICES

Appendix A: Acronyms and Abbreviations Appendix B: Required Reports Appendix C: References and Supporting Information (Publications) Appendix D: References and Supporting Information (Forms) Appendix E: Reserved Appendix F: Maps and Work Area Layout Appendix G: Collateral Tasks (Duties)

Appendix H: Operations Plans (OPLANs) and Support Agreements Appendix I: Required Specialized Training, Certifications, and/or Licensing…… Appendix J: List of Government Provided Equipment Appendix K: Application for KAFB Identification Card

FPERFORMANCE WORK STATEMENT

for

AIRFIELD MANAGEMENT SERVICES

SECTION 1: DESCRIPTION OF WORK.

This Performance Work Statement (PWS) is a performance-based requirement, which means structuring all aspects of an acquisition around the purpose of the work to be performed with the contract requirements set forth in clear, specific, and objective terms with measurable outcomes as opposed to either the manner by which the work is to be performed or broad and imprecise statements of work. THAT IS: A method of contracting where the Government defines the results it is seeking, rather than the process by which those results are attained. Also included are the standards against which contractor performance will be measured.

The contractor shall provide all personnel, equipment, materials, supervision, and other items and services necessary to perform all tasks and functions as defined in this PWS.

1.1. Summary of Expectations. Provide professional, safe, and effective Airfield Management Services (AMS) on a non-personal services basis to the 81st Training Wing (81 TRW), the 403d Air Reserve Wing (403 WG), and Keesler Air Force Base (KAFB), Mississippi (MS). The contractor shall interact and foster a good working relationship with the local community and civilian agencies located at the Gulfport-Biloxi International Airport (GPT), to include the airport manager, commercial air carriers, the fixed-base operator (FBO), and civilian pilots. Support provided to the 81 TRW and 403 WG is critical due to their roles in providing Tactical Airlift, Weather Reconnaissance, and Agile Combat Support. Aircrews and their aircraft are our most important customers. The airfield and Airfield Management (AM) facility are the focal points of KAFB for many distinguished visitors (DVs) and foreign dignitaries. KAFB must be properly maintained, examined, and inspected to guarantee military and civilian customers safe operating environments.

1.2. Adherence to Directives. The contractor is expected to perform the duties of this contract and meet the contract requirements in accordance with (IAW) the most current Federal Aviation Administration (FAA), Department of Defense (DoD), Air Force Instruction (AFI), Occupational Safety and Health Administration (OSHA), United States Air Force (USAF), Air Education and Training Command (AETC), and locally developed regulations mandating requirements for military and civilian airfield operations regarding the delivery of AMS and any supplemental training that comes out pertaining to AM. The contractor shall receive Air Force (AF) directed evaluations approximately every two (2) years, or as directed, IAW all applicable volumes of AFI 13-204, utilizing the AM checklists, and any applicable Special Interest Item (SII) or Inspector General mandated checklists(s). The contractor shall be tasked periodically by the Contracting Officer’s Representative (COR), Functional Services Manager (FSM) and/or Operations Support Flight Commander (OSF/CC) to provide answers to checklist information; this shall be done NLT 30 calendar days from request. At times, a tasking may warrant a shorter deadline due to leadership needs.

1.3. Provision of AM Services. The contractor is expected to provide AMS, as specified in this contract, during 403d WG flying hours and after duty hours in support of, but not limited to, base assigned/transient military aircraft, DV aircraft flights, emergency medical aircraft, weather diverted civilian commuters, as required, and Contingency Aircraft Dispersal.

1.3.1. Hours of Operation.

1.3.1.1. Hours of Operation (Airfield Management). The airfield is open from 0800 hours to 2300 hours (8:00 a.m. to 11:00 p.m.) Monday through Friday. All other times personnel shall be on-call IAW paragraph 1.3.2.. On UTA (mandatory training that occurs once a month for Air Force Reserve units) weekends, the airfield will be open from 1100 hours to 1700 hours (11:00 a.m. to 5:00 p.m.) on Saturday and 1030 hours to 2300 hours (10:30 a.m. to 11:00 p.m.) on Sunday. Holidays will be observed on the day(s) the Government deems necessary for mission accomplishment. AM staffing during operating hours must be IAW all applicable volumes of AFI 13-204. The Functional Services Manager and Contracting Officer (CO) may authorize exceptions, excluding manning requirements.

AIRFIELD MANAGEMENT HOURS OF OPERATION

Normal Duty Hours

0700-2300 hours (7:00 a.m. to 11:00 p.m.) Monday through Friday On-Call all other hours

UTA

Weekends

1000-1700 hours (10:00 a.m. to 5:00 p.m.) Saturday 0930-2300 hours (9:30 a.m. to 11:00 p.m.) Sunday

1.3.1.1.1. After normal airfield/duty hours, during holidays, or when the 81 TRW/CC deems the airfield is closed, personnel shall be on call for services at any time. A list of on call personnel shall be on file with the base command post (CP) for immediate response to essential missions or emergencies.

1.3.1.1.2. Airfield Management Operations (AMOPS) shall open the airfield one (1) hour prior to essential missions scheduled to take off or land after normal airfield hours and remain open for one

(1) hour after departure, or until released by the aircrew.

1.3.1.1.3. AMOPS will open a minimum of two (2) hours prior to the scheduled departure of storm tracking missions and remain open for one (1) hour after departure or until released by aircrew.

1.3.1.1.4. The contractor shall coordinate through the 81 OSF/CC for any aircraft departures and arrivals occurring outside published airfield operating hours. If approved by the 81 OSF/CC, the contractor shall notify Keesler CP, Weather, and Control Tower.

1.3.1.1.5. Personnel opening the airfield will report one (1) hour prior to scheduled airfield opening to perform required duties.

1.3.2. On-Call Procedures For After Duty Hours. After hours support includes operational missions (i.e. deployments, Medical Evacuation (MEDEVAC), humanitarian assistance/disaster relief, Higher Headquarters (HHQ) directed missions, Distinguished Visitor (DV) support, etc.) and NOAA storm tracking missions. The CO may direct and require the Airfield Manager (AFM) or designated AMS representative at any point during the life-span of the AMS contract to carry a beeper and/or cell phone and be placed on call after normal duty hours. After hours notifications may be received from the FC/D, OSF/CC, or designated representative. The AFM or designated representative shall be on site at KAFB within one (1) hour of notification, weather permitting.

Following initial notification for after hour support, the contractor on-call representative shall immediately perform an airfield check of KAFB’s primary instrument runway while the Tower is open, and other required AM tasks. Manning requirements per AFI 13-204 must be met at all times when called in to open the airfield.

1.3.3. Special Events. The contractor shall support special events utilizing KAFB as required by the Government (e.g., Armed Forces Day, local air shows, etc.) as they affect airfield facilities and clear zone areas. The contractor shall attend planning meetings for such activities and coordinate all special events’ parking plans to include aircraft static displays and all others.

1.3.4. Hurricane Actions (Preparation, Sheltering, Ride-Out, and Recovery). The contractor shall perform all required hurricane preparation, ride-out, and recovery actions as identified in 81 TRW Plan 10-2, Comprehensive Emergency Management Plan (CEMP), when directed by commanders, in order to maintain safety and operations and to protect Government resources and personnel. These actions shall include sheltering essential employees in base shelters and being members of the Combat AGE Team (CAT) and/or Emergency Operations Center (EOC) teams to provide required support.

1.3.5. Emergency Operations Center Actions. The contractor shall provide airfield tours and familiarization training to wing and group commanders. Training is essential to wing senior leadership’s understanding of airfield issues and responsibilities pertaining to EOC Director, contingencies and deployments. The contractor shall comply with the contingency plan for disaster or potential disaster situations. These actions shall include being members of the CAT and/or EOC teams. The contractor shall coordinate with the EOC on emergency situations or contingency operations that affect airfield operations.

1.4. Core Tasks of the AM Contractor. The tasks described below identify, in general terms, essential functions performed by AM personnel, and is not all inclusive. The contractor is required to refer to all applicable volumes of AFI 13-204 and AETC supplements for a listing of responsibilities associated with the positions identified below.

1.4.1. Essential Functions of Airfield Manager (AFM). The contract AFM shall provide AMS in order to ensure a safe, efficient, and effective airfield environment for aircraft operations. The AFM shall ensure all required airfield inspections and checks for KAFB are conducted per AFI 13-204. The expectation shall be timely and effective coordination, at a minimum with airfield support agencies such as civil engineer, safety, maintenance, transportation, command and control, air traffic control, and emergency response agencies, in order to support aircraft operations and correct deficiencies on the airfield. The contractor shall provide input, guidance, and solutions at meetings concerning Keesler’s airfield facilities, air operations, and airfield construction projects. The contractor shall advise the OSF/CC on airfield conditions and deficiencies which impact or potentially impact flying operations on KAFB. The AFM shall coordinate with the 81 OSF/CC and participate with the OSF/CC in the final inspection of construction projects prior to accepting project completion. The contractor shall notify CE and the OSF/CC if remedial action is required. The contractor shall inform the COR of the date, time, and location of meetings requesting the AFM’s presence. The contractor shall attend the OSF weekly staff meetings to brief the OSF/CC and COR on activities affecting KAFB and the status of open issues. The contractor shall advise the OSF/CC of any coordination involving agencies above the OSF level. The contractor shall coordinate directly with civil engineer, safety, and other airfield support agencies for airfield infrastructure and facility requirements to support aircraft operations.

The contractor shall advise OSF leadership and/or the COR(s) if taking leave or will be unavailable during the work week. Other AFM requirements center on Bird/Wildlife Aircraft Strike Hazard (BASH) responses, Airfield and Airspace Waiver, Notice to Airmen (NOTAM) determinations, review of AF Form 3616, Daily Record of Facility Operation, serving on boards and other airfield related forums and briefing AMS as required. For specific duty position responsibilities, refer to AFI 13-204; other AFM duty functions may also be found in other AF and/or local AFIs, policies, directives, or guidance tasking AFM and/or AM contractor. The AM contractor shall adhere to and execute all duties and responsibilities associated with AMS listed within the KAFB OPLANs (available from 81 TRW/XP).

1.4.2. Essential Functions of the Assistant Airfield Manager (AAFM). The contractor, as the AAFM, shall provide AMS to customers by supervising airfield operations and airfield maintenance services. These services include, but are not limited to, serving as the AFM in their absence, performing airfield inspections and checks; supervising flight line operations and maintenance activities; developing and maintaining the Airfield Driving Program; tracking airfield discrepancies, CE projects, and work orders; coordinating with civil engineers for airfield sweeping, lighting, and airfield grounds maintenance; developing procedures for determining and reporting runway surface condition (RSC); coordinating on the installations security and hijack prevention plan; and attending meetings in support of special activities that impact airfield operations. For specific duty position responsibilities, refer to all applicable volumes of AFI 13-204 and AFI 13-213, Airfield Driving; other AAFM duty functions may also be found in other AF and/or local AFIs, policies, directives, or guidance tasking AAFM and/or AM contractor. The AM contractor shall adhere to and execute all duties and responsibilities associated with AMS listed with the KAFB OPLANs (available from 81

TRW/XP).

1.4.3. Essential Functions of the Airfield Management Operations Manager (AMOM) and Airfield Management Training Manager (AMTM). The contractor, as the AMOM and AMTM equivalent to Non-Commissioned Officer In Charge (NCOIC), Airfield Management Operations (NAMO), and the NCOIC, Airfield Management Training (NAMT), shall incorporate the functions of the AMOM and AMTM into other contractor duty positions, provided the basic qualifications as outlined in AFI 13-204 are met.

1.4.4. Essential Functions of Airfield Management Shift Lead (AMSL). The AM contractor shall ensure all AMSLs are fully qualified, properly trained, and proficient in the use of AM related equipment. AMSL personnel must be able to represent the AFM during emergency response situations and during non-duty hours and provide professional customer service to the Keesler flying community at all times. They shall maintain situational awareness of airfield activities and overall responsibility for AMOPS section while on duty. They shall assess the airfield operations/situations, determine operational requirements, and impose airfield restrictions as needed. They shall brief AM personnel on emergency and operational activities, conduct and document a shift change briefing prior to signing off-duty, conduct airfield inspections and checks, and perform Airfield Management Operations Coordinator (AMOC) duties as required to support airfield/flying operations. AMSLs are also tasked with monitoring and coordinating airfield and aircraft activities, processing flight plans, providing flight following services/initiating actions for overdue aircraft, requesting NOTAM issuance from the FAA as required, processing and maintaining NOTAMs, maintaining a record of daily events on the AF Form 3616 (contractor shall use approved contractions list from COR), determining and reporting RSC, performing BASH/Wildlife responses, monitoring and responding to In-flight (IFEs) and Ground Emergencies (GEs), operating the Secondary Crash Network, and executing Operating Instructions (OIs) and Quick Reaction Checklists (QRCs) or any other form of checklist the contractor has created for the performance of AM duties. The contractor shall perform AM duties and respond to situations requiring immediate action, providing transient aircrew and aircraft support, to include processing Prior Permission Required (PPR), coordinating parking areas, and coordinating aircrew transportation. Contractor shall provide briefings to base and transient aircrews relevant to airfield operations and restrictions as requested. Contractor shall maintain the flight planning room equipment, maps, displays, and publications, including checking for Flight Information Publication (FLIP) products for accuracy, currency, and availability. Contractor shall execute backup and evacuation procedures. For specific duty position responsibilities, refer to AFI 13-204; AMSL duty functions mirror those of the AMOS and the AMOC.

1.5. Facilities and Equipment Requirements. The contractor shall maintain and utilize Government provided facilities and equipment to effectively manage the airfield and provide aircrew and aircrew lounge support. Facilities provided to the contractor include the AMOPS section, flight planning room, and the AFM/AAFM offices.

1.5.1. General AM Facility Maintenance Requirements. The contractor shall ensure the equipment and resources that make up the AMOPS facility are fully functional and meet the mission requirements outlined in AFI 13-204. The AM contractor shall ensure periodic spot cleaning and housekeeping of the areas inside (provided areas as listed in paragraph 1.5.) of the AMOPS facility are conducted as needed. The AM contractor shall report all damaged furniture/fixtures, equipment requiring repair/replacement, or heavily soiled carpets/furniture that might require professional cleaning to the COR, who will work directly with the Facility Manager and 81 TRW protocol office as required. The following specific requirements will be maintained:

a. The AM duty desk and aircrew lounge shall present a neat and organized appearance at all times.

b. The AM storage closet will be devoid of any unauthorized chemicals, stain removers, stripping agents, and cleaning products identified by the Environmental Safety and Occupational Health Compliance Assessment Management Program (ESHOCAMP) inspection team. The contractor shall submit AF Form 3952, Chemical/Hazardous Material Request Authorization, prior to purchasing any hazardous materials and shall obtain approval of the base or host Installation Hazardous Management Program (IHMP) Office. All items will be properly stored in an approved storage locker.

1.5.2. Flight Planning Room Requirements. The contractor shall ensure the flight planning room is accessible and equipped IAW specifications outlined in AFI 13-204. The flight planning room must present a neat and organized appearance at all times. The contractor shall maintain and ensure availability of publications and forms critical to flight safety which will aid aircrew in mission/flight planning.

1.5.3. Contractor-Provided Vehicle Requirements. General purpose vehicles shall be used by the contractor in order to execute AM duties as outlined in all applicable volumes of AFI 13-204, AFI 13- 213, KAFB 13-213 AETC Sup I, and the PWS. The contractor shall provide all fuel, operations, maintenance, and repair costs IAW safe and serviceable standards. The contractor shall obtain the required pass and identification items required by Mississippi law, USAF, and Keesler AFB instructions.

Specific contractor vehicle requirements include, but are not limited to:

• 4X4 capable (primary vehicle at a minimum)

• Multiple passenger capability (min 6 passenger)

• Properly marked and lighted as specified in Technical Order (T.O.) 36-1-191

• Capable of supporting land mobile radio and/or tunable multi-channel UHF/VHF radio

(Government furnished) to conduct two-way communication with other agencies.

• Friction removed

1.6. Airfield Driving Program. The AM contractor shall develop, revise, maintain, manage, and enforce a local airfield driving training program in strict compliance with criteria specified in AFI 13- 213 and any supplemental training as directed. This program is critical to the safe operations of vehicle, aircraft, and pedestrian movement on and around the airfield environment. As overall manager of the airfield driving program, the contractor shall solicit help from base senior leadership and other various base support agencies to ensure the program is effectively implemented. The contractor shall inform the COR of the date/time of proposed unit inspections and provide a copy the inspection results to the COR.

1.7. Determining and Reporting Runway Surface Condition (RSC). The contractor shall be responsible for determining and reporting RSC as required in AFI 13-204 and IAW T.O. 33-1-23, Equipment and Procedures for Obtaining Runway Condition Readings. The contractor shall be responsible for disseminating RSC information to the appropriate base flying and support agencies;

AFM determines if additional agencies should receive notification.

1.8. Airfield Restriction, Closure, and Notice to Airmen (NOTAM) Procedures. The contractor has the authority to impose airfield restrictions (close/suspend and resume airfield, runway, or taxiway operations); ensure these procedures are outlined in the Airfield Operating Instruction (AOI) and IAW all applicable volumes of AFI 13-204. Above coordination must be taken in collaboration with the 81 OSF/CC, 81 TRW/CC, installation flying community, and other airfield support agencies. The contractor shall ensure appropriate NOTAMs are published as required IAW AFI 11-208, Department of Defense Notice to Airmen (NOTAM) System, for restrictions, closures, and outages, as needed.

1.9. Airfield Inspections and Checks. The contractor shall be responsible for conducting airfield inspections and checks and documenting results IAW AFI 13-204 and AFI 13-204 Attch 10. All contractor personnel shall be fully trained and task certified IAW the contractor’s training plan prior to performing airfield inspections and checks. Inspection results will be documented on the locally developed airfield inspection form and in the AF Form 3616. The contractor shall ensure discrepancies identified during inspections are tracked and monitored until corrected.

1.9.1. Inspections. The contractor shall conduct the required daily airfield inspection when the KAFB airfield is open.

1.9.2. Airfield Checks. Airfield checks shall be conducted by the contractor for situations including, but not limited to, Emergency Responses and BASH support when conditions dictate, and other times as requested by the ATC. Contractor shall conduct a Foreign Object Damage (FOD)/BASH/Habitat check before the start of flying activities each day and as required throughout the day. Routine daily airfield checks include, but are not limited to, RSC checks, FOD checks, and Airfield Lighting Operability checks. Contractor shall perform airfield checks as requested by the COR, FC/D, and/or

OSF/CC.

1.9.2.1. Emergency Response. The contractor shall respond to in-flight emergencies (IFEs) and ground emergencies (GEs) on the KAFB airfield and perform immediate follow up actions to include, but not limited to, FOD/BASH checks, RSCs determinations per the ATC directions.

1.9.2.2. Bird Aircraft Strike Hazards (BASH) Services. The contractor shall follow BASH procedures as outlined in the KAFB BASH plan (81 TRW Plan 212). In addition to the BASH Plan, the contractor shall also disperse birds and animals from airfield areas as required by the ATC and document actions on the AF Form 3616 IAW AFI 13-204. The contractor shall declare bird-watch conditions or recommend conditions to the Tower Watch Supervisor IAW the KAFB BASH Plan & AOI. The contractor shall notify CSC/403 WG/SE of any remains found on the airfield and will coordinate for removal from the airfield. The AM contractor shall ensure CSC is notified if Keesler’s airfield grass height does not conform to the 7"-14" identified in the grass waiver and requirements specified in the KAFB BASH plan. The contractor personnel shall serve as primary bird depredation team members. The contractor shall provide one (1) qualified individual to conduct annual safety briefings and depredation training to all depredation team members.

1.9.2.3. Foreign Object Damage (FOD) Checks. The AM contractor shall perform daily FOD checks of the KAFB airfield. Contractor shall remove all FOD. FOD that cannot be removed by the contractor, the contractor is responsible for contacting sweeper to have it removed. If sweeper is unable to remove it, contractor shall coordinate with CSC via telephone notification to have it removed. Document any FOD and fix action on the AF Form 3616; annotate FOD on airfield inspection form. FOD checks may be performed in conjunction with the daily airfield inspection conducted by the contractor. Perform one (1) FOD check before local flying begins and as required by the ATC. Additional checks will be performed IAW all applicable volumes of AFI 13-204.

1.9.2.4. Airfield Lighting Operability Checks. When the KAFB airfield is open, the contractor shall conduct and document daily airfield lighting operability checks for all airfield lighting systems at KAFB. When deficiencies are noted, the contractor shall immediately notify CSC for corrective action(s) on their respective lighting systems and ensure appropriate NOTAMs are published when allowable outages are exceeded or upon request from the OSF/CC for safety. The contractor shall document all actions on the AF Form 3616.

1.10. Training. The AM contractor shall develop and manage a comprehensive training program that outlines the contractor’s approach to providing the skills and experience necessary to perform AMS; the training program must also prepare new employees to meet standard AMS requirements.

AFI 13- 204 can be used as a guideline, but items that must be included are a Training Operational Instruction (OI), Newcomers Indoctrination Program (to include introductions/tours), and recurring/proficiency training. The contractor may substitute equivalent corporate forms for specified AF forms in master or individual training records, if coordinated through COR or CO and approved by the HQ AETC/A3OF AM functional office. The AM contractor shall maintain detailed training records on each individual, to include AFM/AAFM, and present training records to appropriate Government personnel upon request. The contractor shall provide local familiarization training to newly assign military personnel in support of local airfield operations policy and AFI 13-213. A detailed list of additional contractor training requirements is contained in Section 5.9., Appendix I.

1.11. DV Support Services. The contractor shall accomplish the current DV checklist for all DV arrivals/departures and support functions. Additionally, the contractor shall develop short-term parking plans.

1.12. Customer Service. The contractor shall provide professional customer service at all times. A wide range of AMS is provided to and received from a diverse group of customers to include, but not limited to, base/transient aircrew, infrastructure and activity support agencies such as civil engineer, safety, maintenance, logistics, communications, services, command and control, and protocol. Other groups include domestic/international aviation organizations, FAA facilities, Federal, State, local Government, base support agencies, FC/D, OSF/CC, COR, and inspectors. All doors shall remain open to the flight planning room/AMOPS section. All corrective actions arising from valid customer complaints/comments are the responsibility of the AM contractor. AM contractor shall keep customer survey forms available and shall provide the COR a copy of all forms completed by customers.

1.13. Procedures for Civil Aircraft Using KAFB Parking Areas. The contractor shall ensure all civilian pilots utilizing KAFB aircraft parking areas possess appropriate landing permits IAW AFI 10- 1001 and notify Security Forces and 81 OSF/CC of any unauthorized aircraft landing at KAFB.

1.14. MILAIR Passenger Notifications. The contractor is not responsible for this item. The contractor shall direct all inquiries to the 81st Logistics Readiness Squadron (81 LRS) who is responsible for obtaining passenger manifests for all MILAIR aircraft departing KAFB.

1.15. AM Involvement in Planning Activities. The AFM and/or AAFM shall be involved in planning activities affecting the use of Keesler's runways, taxiways, parking aprons, air traffic control (ATC) facilities, and navigational aids (NAVAIDs). These activities shall include, but are not limited to, airfield construction/repair projects, air shows, exercises, deployments, transient operations, and any Federal, state, local government agencies utilizing the aforementioned airfields. The 81 TRW/CV or designated representatives have the authority to regard the AFM or AAFM as trusted agents in certain situations to include, but not limited to, exercises, sensitive weapons movements, hazardous cargo, and transient aircraft movements.

1.16. Annual Airfield Certification/Safety Inspection. The contractor shall ensure annual airfield certification/safety inspections are coordinated and conducted with all required agencies IAW 13- 204v2, Chap 2 to include Attch 4. The contractor shall contact the OSF/CC for assistance with coordination, if required, to ensure participation of required agencies during annual airfield certification/inspections. The contractor shall ensure the annual joint inspection in conjunction with the annual waiver review is conducted and documented as required. The contractor shall ensure transportation is available. The completed Airfield Certification/Safety Inspection Checklist, with resulting/recommendation fix actions, shall be provided to OSF/CC and COR within 30 days following date of inspection. The contractor shall coordinate as required with CSC and other appropriate agencies to accomplish the annual waiver review.

1.17. Coordination/Maintenance/Documentation of Written Policies, Procedures, and Historical Data. The contractor shall develop and maintain (coordinated and approved by appropriate Government personnel) all local policies, procedures, plans, instructions, directives, and supplements pertaining to AMS IAW all applicable volumes of AFI 13-204. Additionally, the AM contractor shall track, maintain, and file AM forms, AF Form 3616, discrepancy logs, spreadsheets, and questionnaires which record airfield operations, historical data, and customer feedback IAW the appropriate AF RDS. No historical records, workload data, and/or customer feedback will be discarded without prior consent from the Government COR, the CO, or OSF/CC. All AF Form 3616s shall be maintained and annotated IAW AFI 13-204, and shall be submitted to the COR for weekly review. The AM contractor shall produce any historical data or written documentation at the request of the COR or OSF/CC.

1.18. Government Performance of Service during Labor Strike. Because the services called for under this contract are of critical importance to the AF, the Government reserves the right to take over performance of this contract in the event of a labor strike by the contractor personnel. In such event, the services will be performed exclusively by AF employees and not a mix of AF and non- striking contractor personnel. Under such circumstances and at the direction of the CO, the contractor shall remove its non-striking work force from the performance site and not interfere in any way with Government performance. The contractor further agrees under such circumstances to permit the Government to use any essential contractor-furnished property.

SECTION 2: PASSENGER TERMINAL SERVICES

2.1. Scope of Work (Passenger Terminal). The contractor shall provide all plant facilities, labor, equipment, tool, materials, supervision, and any other items and services necessary to perform Passenger Terminal Operations and Services at Keesler AFB, MS as defined in this PWS and IAW contract requirements. Government furnished materiel, consumables, and equipment listed in the general information and Appendices will be provided through the AF supply system. The contractor shall accomplish all tasks to meet the requirements of this PWS and the Service Delivery Summary (SDS) in Section 3. The Passenger Terminal personnel are responsible for determining Space Available travel requestor eligibility, completing all required documentation and paperwork, provide terminal and aircraft safety briefings to eligible passengers, and provide transportation for baggage and passengers to and from aircraft. The Passenger Terminal shall also provide in-transit services for all passengers traveling through Keesler AFB. EXCEPTION: Monthly UTA shuttles will be handled by the 403rd Air Reserve Wing. The contractor shall perform all Passenger Processing functions IAW DoD 4515.13R, Chapters 1,2,3,4,6, and 10, DoD 4500.9, AFI 13-207, AFI 24-114, AFI 24-101, AMCI 24-101 Volumes 14, and all applicable AETC supplements, all applicable AMC directives and websites, and this PWS. The contractor shall not be held liable for a lack of or insufficient passenger processing equipment and facilities that are not compliant with governing directives.

2.2. Hours of Operation (Passenger Terminal). The Passenger Terminal is open from 0800 to 1630 hours Monday through Friday. On UTA weekends, the Passenger Terminal is open from 1100- 1700 hours on Saturday, and from 1300 to 2300 hours on Sunday. Holidays will be observed on the day(s) the Government deems necessary for mission accomplishment.

PASSENGER TERMINAL HOURS OF OPERATION

Normal Duty Hours 0730-1630 hours Monday through Friday

UTA Weekends 1030-1700 hours Saturday 1230-2300 hours Sunday

2.2.1. Personnel opening the Passenger Terminal will report one-half (1/2) hour prior to scheduled terminal opening to perform required duties and/or checklists.

2.2.2. Reserved.

2.2.3. After hours support will include operational missions (i.e. deployments, Medical Evacuation (MEDEVAC), humanitarian assistance/disaster relief, Higher Headquarters (HHQ) directed missions, DV support, etc.).

2.3. Passenger Processing Training Plan. The contractor shall formulate and submit to the CO a comprehensive Training/Qualification/Certification Plan for its employees to ensure a fully qualified workforce throughout the life of the contract. The contractor is responsible for training, qualifying, and certifying of personnel for specific job tasks. The contractor shall comply with and utilize existing task qualification and training standards contained in AFI 24-101 and all applicable supplements. In the event a task standard does not exist, the contractor shall develop standards that reflect personnel qualification levels parallel to those acceptable to the Air Force and commercial operations, subject to review by the COR and acceptance by the CO. The contractor shall provide three copies of the training plan to the CO for review and acceptance not later than the pre- performance conference. If the contractor revises it at any point during the contract life, it shall again be submitted to the CO for acceptance and review prior to implementation. As a minimum, the training plan will include:

• A detailed description of how the contractor shall ensure a fully qualified workforce throughout the life of the contract.

• Specific milestones, frequencies and (or) intervals as to when training, qualification or certification will occur.

• Specific methods and procedures as to how training, qualification or certification will be accomplished.

• Specific tasks or areas in which training, qualification, or certification will be accomplished.

• The level or extent to which personnel will be trained qualified or certified.

• The number and positions of those personnel who will conduct training, qualification or certification.

• Plans of instruction that will be used.

• Training records that will be utilized and documentation procedures.

2.3.1. Individual training records will be maintained on each employee showing training, qualifications, and certification. As a minimum, those records shall contain all systems on which the individual is qualified to perform maintenance, the name of the individual that provided the training or certification, and the date training was conducted/completed. Training records will be maintained by the contractor and made available to the Government upon request. The contractor shall utilize USAF forms relevant to training documentation (e.g. AF 623, AF 623A, AF 797, AF 1098, etc). The contractor is responsible for providing a fully trained and qualified workforce. Therefore, except as otherwise indicated, the contractor shall provide any required employee training at its own expense.

contractor personnel may attend specialized training at the discretion of the contractor and at no cost to the Government.

2.4. Passenger Terminal Quality Control. The contractor shall develop and maintain a company QCP to ensure Passenger Terminal services is performed IAW the requirements of this PWS. The contractor shall develop and implement procedures to identify and prevent defective services from recurring. The contractor shall appoint a primary and alternate QC inspector in writing and provide this list to the COR. The contractor shall make available to the Government all QC inspection documentation. The QCP shall include:

• Specifics as the methods to be used to assure compliance with standards, all areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of inspection personnel.

• Control procedures for Government-furnished facilities, consumable supplies, and equipment.

• A description of the methods to be used for identifying and preventing defects in the quality of services performed. A description of the records to be kept to document inspections and corrective or preventive action taken shall also be included.

SECTION 3: SERVICE SUMMARY. The Government performance thresholds (standards) for AMS and Passenger Terminal Operations services are listed in this section. The service provided shall meet the standards set forth in the tables below.

3.1 SERVICE SUMMARY - AIRFIELD MANAGEMENT.

Performance Objectives PWS Para. Performance Threshold

1. Effective airfield management services- Operations.

1.3.4., 1.4.1., 1.4.2., 1.4.3., 1.4.4., 1.9., 1.9.1., 1.9.2., 1.9.2.2., 1.9.2.3., 1.11., 1.12., 1.16.

100% Compliance

2. Effective airfield management services- Oversight.

1.4.1., 1.4.2., 1.4.3., 1.4.4., 1.5.1., 1.5.2., 1.7., 1.9., 1.9.1., 1.9.2.1., 1.9.2.4., 1.13., 1.16., 4.6., 4.10.

100% Compliance

3. Effective airfield management services- Management.

1.2., 1.3., 1.3.1., 1.3.2., 1.3.3., 1.3.5., 1.4.1., 1.4.2., 1.4.3., 1.4.4., 1.5., 1.5.3., 1.6., 1.10., 1.15., 1.16.

100% Compliance

4. Effective airfield management services- Administration.

1.2., 1.3.2., 1.4.1., 1.4.2., 1.4.3., 1.4.4., 1.8., 1.17., 1.18., 4.4., 4.9., 6.2.1.

100% Compliance

3.2 SERVICE SUMMARY - PASSENGER TERMINAL.

Performance Objective PWS Para. Performance Threshold

1. All Passenger Terminal personnel shall be fully staffed, trained/qualified and provide safe, professional and timely services to all customers. (Note 1, Note 2)

2.3.1., 2.4.

No more than one (1) negative Aircrew Evaluation or customer complaints per month. All training certification requirements complied with.

2. Ensure all documentation is relevant and accurate. (I.E. DD Form 2131, DD Form 1853, etc.)

2.4. 100% Compliance

3. Ensure all equipment meets standards for maintenance, usability, and general upkeep.

2.4. 100% Compliance

4. Ensure all required briefings are presented in easily understood terms. 2.1. 100% Compliance

5. Ensure positive control of all manifested passengers. 2.1. 100% Compliance

6. Adherence to TSA directives concerning security. 2.3. 100% Compliance

7. Validate all qualification training for all Passenger Terminal employees. 2.3. 100% Compliance

Notes:

1. Performance measures will be determined by customer complaint, aircrew evaluations, and periodic evaluation by the Government COR(s).

2. Acceptable/unacceptable performance baselines established in the Government Quality Assurance Surveillance Plan (QASP) are used to rate the 100% compliance performance criteria.

SECTION 4: GOVERNMENT FURNISHED PROPERTY, EQUIPMENT AND SERVICES.

4.1. A list of Government provided Automatic Data Processing Equipment/Provided Equipment and Provided Facilities can be found in Appendix J, List of Government Provided Equipment.

SECTION 5: GENERAL INFORMATION. The contractor shall provide all supervision, personnel, supplies, equipment, and services necessary to perform all tasks as identified in the PWS, except those identified as being provided by the Government. The contractor shall maintain dispersal/depredation equipment such as bird scare cannons, pyrotechnic equipment, and 12 gauge shotguns. The contractor shall also maintain appropriate levels of bird scare cartridges for wildlife dispersal and non-toxic shotgun ammunition for depredation. The contractor shall designate a munitions custodian in writing. Storage and handling of the equipment and munitions must be coordinated with the 81st Security Forces Squadron (81 MSG/SFS), Fire Department (FD), and SE annually. The contractor shall be required to follow all Federal, state, and AF directives in training and operation of firearms and purchasing of ammunition. The contractor shall be required to provide maintenance and inspection of the firearms and ammunition. The contractor shall obtain a Federal Fish and Wildlife depredation permit annually. The AFM and AAFM position candidates shall be provided to the CO and the MAJCOM AM functional representative for review and validation of qualification before these positions are filled. All other AMS positions shall be validated for the minimum qualification standard through the CO with consultation from the AFM and AAFM before the hiring process is complete.

5.1. Employee Standards. All contractor personnel shall maintain a neat appearance and exercise customer relation skills that reinforce good order and discipline that is recognized on any military installation. While on the installation, all contractor personnel must have picture identification in their possession and present it upon request. Any contractor personnel who operate vehicles must possess a valid state driver’s license in order to meet the mandatory prerequisite toward obtaining an airfield drivers license. Contractor personnel must read, write, speak distinctly, and understand English.

Contractor personnel that use unclassified automated information systems and base network that have access to sensitive information must complete the appropriate network accessibility requirements prior to gaining access to the base network. Freedom of Information Act Program (FOIA). The contractor shall comply with DOD 5400.7-R/Air Force Supplement, DOD Freedom of Information Act Program requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The contractor shall comply with AFI 33-332, Air Force Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, and Section 8013.

5.2. Contractor Dress Code. AMOPS personnel shall wear uniform or standardized clothing and an identification name tag. AM staff shall wear professional attire and identification name tags.

5.3. Security Clearance: National Agency Check With Written Inquiries (TIER 1). As a minimum, contractor personnel shall successfully complete a Tier 1 before operating Government-furnished workstations that have access to AF automated information systems. Requests for contractor personnel hired at the beginning of the contract shall be submitted to the Government not later than 45 workdays from the contract start date, when possible. Requests for contractor personnel hired subsequent to contract start date shall be submitted to the Government not later than ten (10) workdays from the contractor personnel’s first duty day. Contractor personnel receiving unfavorable Tier 1’s shall not be employed. The Government will submit requests for investigations on AF IMT 2583, Request for Personnel Security Action, at no additional cost to the contractor. Any personnel with access to classified material will be submitted by the contractor’s Facility Security Officer (FSO) for a Secret security clearance. The contractor shall comply with the requirements of DoD 5200.2-R, Personnel Security Program; AFI 31- 501, Personnel Security Program Management, 25 Jan 05; and AFMAN 33-152, User Responsibilities and Guidance for Information Systems, 1 Jun 12.

5.3.1. Contractor personnel shall comply with the requirements of AFI 71-101, Volume 1, Criminal Investigations, 4 Feb 15 and AFI 71-101, Volume 2, Protective Service Matters, 23 Jan 15. These regulations require Contractor personnel to report any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified Defense information to their immediate supervisor. The immediate supervisor of Contractor personnel shall brief on this requirement during initial on-base assignment and as required thereafter.

5.3.2. The Unit Security Manager will assist the Contractor with any Joint Personnel Adjudication System (JPAS) Joint Clearance and Access Verification System (JCAVS) and eQIP by Design information for inputting Tier 1’s with assistance from 81 TRW/IP.

5.3.3. Security Monitoring. The Contractor shall comply with all security requirements. Submit reports, classified if appropriate, of any information coming to their attention concerning any of their employees who have been cleared or are in the process of being cleared for access to classified information, which indicates that such access or determination may not be clearly consistent with the national interest. Reports shall be submitted to the Defense Industrial Security Clearance Office

(DISCO) immediately upon notification of any adverse information, change in employee’s status, official investigation, or any other reason. In addition, a copy of this report shall be furnished to the Contracting Officer’s Representative(s) (COR(s)) and 81 TRW Installation Commander (81 TRW/CC).

5.3.4. Listing of Employees. The Contractor shall maintain a current listing of all Contractor personnel.

The list shall include Contractor personnel’s names, Social Security numbers, and level of security clearance. The list will be validated and signed by the Company Program Manager (CPM) or the FSO and provided to the CO, COR, Base Visual Information Manager (BVIM), 81 TRW/IP, Unit Security Manager, and FSO prior to the contract start date. Updated listings shall be provided when a Contractor personnel’s status or information changes. Documents will be marked as FOUO as a minimum.

5.4. SECURITY REQUIREMENTS. All Contractor Personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation (i.e., 81 TRW Plan 31-101, Integrated Defense, or AFI 31-101, Integrated Defense.). The Contractor shall sign an agreement stipulating the security requirements of this contract.

5.4.1. Base Access. The Contractor shall obtain personal identification passes for all Contractor Personnel and vehicle passes for all Contractor Personnel’s personal vehicles, to include prospective Contractor Personnel, requiring entry onto KAFB.