Attachment_1_-_PWS_SW_IQC_(15Nov18).pdf

FA3002-18-R-0018 Amend 01

Attachment 1

PERFORMANCE WORK STATEMENT

FOR

SPECIAL WARFARE

INSTRUCTOR QUALIFICATION COURSES

AIR EDUCATION & TRAINING COMMAND

15 Nov 18

Table of Contents

1.0. Mission Overview

2.0. General Scope

3.0. Mobilization

4.0. Performance Objectives

4.1. Curriculum Development, Sustainment, Enhancement, and Adjustment

4.2. Development

4.3. Enhancement

4.4. Adjustment

4.5. Urgent Changes

4.6. Sustainment

4.7. SW Instructor Courses

4.8. Program Management

4.9. SW Instructor Support

4.10. Instructor Role

4.11. Contractor Instructor Personnel

4.12. Required Student-to-Instructor Ratio

4.13. Materials, Supplies and Equipment

4.14. Training Schedule/Location

4.15. Phase-Out

4.16. Government Directed Travel

4.17. Services Summary (SS)

4.18. Government Surveillance and Quality Assurance

5.0 Deliverables

6.0. General Information

6.1. Manpower

6.2. Security Requirements

6.3. Safety

6.4. Government Furnished Property/Equipment (GFP/GFE)

6.5. Contractor Furnished Items and Services

6.6. Transportation

6.7. Data Rights

6.8. Publications

6.9. Performance of Services During Crisis

6.10. Military Liaison Officer (MLO)

Appendix A – Acronyms

Appendix B – Contractor Personnel Qualifications, Experience, Skills, and Knowledge

Appendix C – Faculty Roster Instructions

Appendix D – SW Course Training Standards (CTS)

Appendix E – Publications

Appendix F – Workload Estimates

1.0. Mission Overview

Special Warfare (SW) Airmen are specific Combat Arms specialized Airmen for the application of air and space power. The Air Force organizes, trains, and equips a force of SW operators capable of delivering distinctive expertise with unequaled accuracy, responsiveness, flexibility and persistence.

SW directly assist, control, enable, and/or execute operational air and space power functions in the forward battlespace independent of an established airbase or its perimeter defenses to conduct: joint fires integration, special operations, personnel recovery/recovery operations, tactical airlift operations, special weather operations. SW is the only Air Force capability specifically designed to primarily operate as surface combatants removed from traditional airbase support, logistics, and sortie generation efforts.

SW may be employed alone (unilateral operations) or as part of an Air Force, joint, interagency or coalition force, to support combatant command objectives. The identified SW Air Force specialties include the following:

OFFICERS TECHNICIANS

CRO—Combat Rescue Officers PJ—Pararescue

STO—Special Tactics Officers CCT—Combat Control

ALO—Air Liaison Officers SOWT—Special Operations Weather

TACP—Tactical Air Control Party

The Special Warfare Training Group (SWTG), under Air Education and Training Command (AETC), was activated on 2 June 2016. The SWTG along with training units in Air Force Special Operations

Command (AFSOC) and Air Combat Command (ACC), are responsible for forging next generation

Special Warfare operators. The SWTG selects, trains and mentors Airmen for global combat operations.

The complex, high-risk mission requirements to develop a SW operator necessitates a uniquely trained instructor. SW instructor training requires an operator-specific approach to transition tactical leaders into instructors that inspire, influence and develop the next generation of warriors’ lethality and efficiency.

SW instructors will teach in training environments that present ambiguity, hazard, and unpredictability.

They must be skilled in developing trainees in realistic training environments, and therefore must have keener situational awareness. They must use that situational awareness, paired with good judgment, to make appropriate instructional decisions within the curricular framework. SW instructors must be given the necessary skills to train combat-minded warriors while appropriately understanding various learning theories and psychological approaches for improving individual candidate motivation and performance.

The contractor’s foundational and philosophical approach towards the Special Warfare course design for all IQCs shall be in line with the following SW character traits: humans are more important than hardware, quality is better than quantity, SW operators cannot be mass produced, competent SW cannot be created after emergencies occur, most Special Warfare require non-SW support, team work, service before self, and sense of urgency.

2.0. General Scope

The purpose of this contract is to obtain contractor support for SW Instructor Qualification Course

Development and Instructor support. All training developed must be in accordance with Course

Training Standard located in Appendix D. This non-personal services contract provides support for

AETC SWTG’s mission by furnishing contract instructors, courseware development, sustainment, and other support described throughout this PWS.

3.0. Mobilization.

Prior to the start of the first course under this contract, the contractor will be afforded a six-month mobilization period. During the six-month mobilization period, the contractor shall complete all requirements, to include curriculum development and approval, and instructor qualifications and certifications IAW Appendix B that will enable the contractor personnel to begin course instruction.

4.0. Performance Objectives

4.1. Curriculum Development, Sustainment, Enhancement, and Adjustment.

The contractor shall develop, sustain, enhance, and adjust curriculum materials as identified throughout this PWS to sustain performance outcomes at the site of the contractor, or at space provided by the Government on JBSA-Lackland, AFB. Refer to Appendix F for workload estimates. All questions during mobilization will be referred to the SWTG Training Advisor. The foundation of all such curriculum shall be based upon the course training standards located in

Appendix D. The contractor shall maintain the thematic integrity throughout the curriculum. The

Government does not expect each topic to be addressed with equal weight.

4.1.1. The contractor shall develop training syllabi (plans of instruction), lesson plans, handbooks, instructor guides, multimedia training aides, and presentations for all courses identified throughout this PWS. The contractor shall collaborate with the Contracting

Officer’s Representative (COR) on content formatting and specific delivery restrictions to ensure a government-approved curriculum and course material are delivered to assigned SW personnel.

4.2. Development.

During mobilization the contractor shall develop, in partnership with the Air Force, curriculum, as outlined in this PWS. Curriculum development shall be performed offsite, at the contractor’s facility, or at space provided by the Government on JBSA-Lackland, AFB.

4.2.1. Initial Development/In-process Reviews. Initial curriculum development shall be completed within the six-month mobilization period. An on-site kick-off meeting and post-award conference will be held with the contractor, COR, Training Advisor, Contracting

Officer (CO), and SWTG Program Manager within seven (7) calendar days after contract award. The purpose of the on-site kick-off meeting is to align expectations and answer questions prior to curriculum development. Thereafter, at a minimum, 25/50/75 and 100% in-process curriculum development review meetings will be conducted and will be on dates recommended by the contractor and approved by the Government Training Advisor. The

100% curriculum development review shall take place no later than five-months into mobilization. The contractor shall develop a digital method for tracking approved dates to be shared with the COR immediately upon request. The review meetings will be accomplished during the six-month mobilization period during initial development. These briefings are checkpoints whereby the contractor will formally present progress to date and provide draft curriculum. Briefings will be on-site at Joint Base San Antonio-Lackland, Texas. Two business days prior to the briefing the contractor shall provide draft curriculum materials to the

COR, Training Advisor, SWTG Program Manager, and Contracting Officer. The meeting will be attended by contractor leadership and the contractor curriculum development team leadership, and for the Government the Training Advisor, COR, and SWTG Program Manager at a minimum. Additional intent of the meeting is to clear the contractor to proceed with continued development as well as discuss development, sustainment, enhancement and adjustment status of curriculum and overall curriculum development progress. The reviews will ensure the contractor’s vision for SW Instructor Qualification Courses is congruent with the PWS and the Government’s vision for SW Instructor Qualification Courses. The meetings will likely result in modest course correction, reasonable feedback, and value-added critiques, ultimately ensuring the final product satisfies the SW instructor qualification requirement.

In the situation where the Government cannot clear the contractor to proceed with development immediately, the Government will provide direction and redirection within three

(3) business days following the briefing.

4.2.1.1. All in-process reviews (25/50/75/100%) will include updates and progress checks for simulations and laboratory training.

4.2.2. Curriculum Validation. 90 days following instruction of the SW instructor development courses, the curriculum shall be validated IAW AETCI 36-2641. Validation is a quality control and quality assurance function designed to eliminate deficiencies and ensure effective and efficient instruction. Validation will determine if course content, products, and supporting materials perform as intended and that curriculum complies with the PWS and referenced course training standards. The Contractor shall include validation procedures and processes in their Quality Control Plan, reference paragraph 4.18.8. The Government and

Contractor will jointly validate the curriculum. Validation activities produce records that document the results of the validation activity, the decisions made based on those results, and the actions taken to rectify any problems found during the validation. The records may consist of worksheets; questionnaires, interview sheets completed by the contract instructors, summary sheets, validation reports, and a complete list of the changes made, based on the validation results. The records provide a starting point for potential future revisions. They also provide proof that the courses are valid in case the quality of the course is questioned.

The contractor shall maintain validation records and documentation and provide the 90-day validation documentation to the Training Advisor and COR within ten (10) business days after completion.

4.3. Enhancement.

The contractor shall maintain situational awareness on AETC, AFSOC, ACC and joint service instructor development requirements and submit semi-annual Courseware Enhancement reports, along with course change proposals, that would increase the overall effectiveness of the SW

Instructor Development Program. Suggestions for improvement and changes to the curriculum shall be coordinated between the contractor and COR, and approved by the Training Advisor. Any contractor or student recommendations for course improvement and changes will be directed to the

COR for consideration.

4.4. Adjustment.

The contractor shall accomplish significant and critical curriculum updates to add, delete, or change content as directed by the Training Advisor.

4.5. Urgent Changes.

The contractor shall develop new curriculum and revise existing curriculum in response to each urgent change issued by the CO on an as-required basis. Urgent changes override normal revisions, updates, and development of curriculum.

4.6. Sustainment.

The Contractor shall maintain currency of all curriculum and updating as necessary.

4.7. SW Instructor Courses.

The Contractor shall develop, execute, and deliver SW Instructor curriculum for the following SW common instructor development courses in accordance with AETC guidance and to meet

Community College of the Air Force (CCAF) accreditation guidelines. Below contains the estimated number, class size, and location(s) for each course of instruction. Any increase to these estimates will be considered in scope and may require a modification to the contract prior to increased performance by the contractor:

4.7.1. SW Instructor Qualification Course (SW-IQC). Instruction curriculum shall prepare novice SW Instructors selected to serve in a SW training organization (AETC, ACC, or AFSOC). SW-IQC shall prepare operators for future duties as a SW Instructor and introduce specific SW common knowledge (special tactics, TACP and guardian angel operator fundamentals) and skills to improve candidate, student, and operator performance.

SW-IQC shall sharpen an instructor’s personal qualities and characteristics to enhance experience, maturity, judgement, technical knowledge and proficiency. This course shall provide instructors with demonstration-performance and academic delivery methods to certify competency in specific lessons and courseware IAW SW-IQC Course Training Standard located in Appendix D. The duration of the SW-IQC course shall be determined by the contractor, but shall not exceed 6 weeks in length.

4.7.1.1. This course is estimated to be conducted four times each year.

4.7.1.2. At a minimum the contractor shall provide 1 instructor per every 8 students

(or fraction thereof) with an estimated maximum of 24 students per class.

4.7.1.3. All performance will be on Joint Base San Antonio (JBSA)-Lackland, Texas.

Any change to location will be considered in scope and require a modification.

4.7.2. SW Instructor Qualification Refresher Course (SW-IQRC). This intermediate course shall serve previously disqualified instructors or returning operators who have not instructed for a year or longer. In addition, it shall provide 40 hours of continuation training to current instructors to refresh risk mitigation and adaptive learning techniques IAW SW-

IQRC Course Training Standard located in Appendix D. The duration of the SW-IQRC course shall be one week in length.

4.7.2.1. This course is estimated to be conducted 12 times each year.

4.7.2.2. At a minimum the contractor shall provide one instructor per class with an estimated maximum of 16 students per class.

4.7.2.3. The primary location for instructors will be JBSA-Lackland, Texas. Travel will be necessary from the primary location to support the required courses at other stations. The best estimate for performance at each location is listed below. The number of classes held at each location may change.

JBSA-Lackland, TX: up to 6 classes a year

Kirtland AFB, NM: up to 2 classes a year

Pope AAF, NC: up to 2 classes a year

*Alternate training locations: estimated 2 classes a year, as directed by the

COR.

*NOTE: The following are projected to serve as alternate training locations per year, but may change: Panama City, FL (AETC), Keesler AFB, MS (AETC), Hurlburt Field AFB, FL

(AFSOC), or Davis-Monthan AFB, AZ (ACC).

4.7.3. SW Training Supervisor Qualification Course (SW-TSQC). Instructor Supervisors

(IS) are selected from the most qualified and competent instructors. This course of instruction shall provide competent instructors with knowledge and skills to manage the instructor force and course implementation as well as specific risk mitigation techniques IAW SW-TSQC

Course Training Standard located in Appendix D. The duration of the SW-TSQC course shall be determined by the contractor, but shall not exceed 6 weeks in length.

4.7.3.1. This course is estimated to be conducted 4 times each year.

4.7.3.2. At a minimum the contractor shall provide one instructor per class with an estimated maximum of 12 students per class.

4.7.3.3. All performance will be at JBSA-Lackland, Texas. Any change to location will be considered in scope and require a modification.

4.7.4. SW Advanced Instructor Course (SW-AIC). This course of instruction shall provide continuation training to further improve intermediate instructors’ comprehension of specific knowledge and skills IAW SW-AIC course standards. This course shall cover advanced instructional delivery methods to cover the spectrum of individual learning comprehension levels while increasing capacity IAW SW-AIC Course Training Standard located in Appendix

D. The duration of the SW-AIC course shall be determined by the contractor, but shall not exceed 6 weeks in length.

4.7.4.1. This course is estimated to be conducted 6 times each year.

4.7.4.2. At a minimum the contractor shall provide one instructor per class with an estimated maximum of 12 students per class.

4.7.4.3. All performance will be at JBSA-Lackland, Texas. Any change to location will be considered in scope and require a modification.

4.8. Program Management.

4.8.1. Program Manager (PM). The contractor shall provide a dedicated PM who shall be responsible for the all aspects of contract performance and the main point of contact for the

Contracting Officer’s Representative (COR) and Contracting Officer (CO). Post mobilization, the PM and alternate(s) shall be located at JBSA- Lackland TX in order to provide overall oversight of contract performance. The contractor shall provide the name(s) and contact information of the PM and alternate(s) to the COR and CO by the start of mobilization. The PM and designated alternate(s) shall have full authority to act for the

Contractor on all contract matters relating to daily operation of this contract. The contractor

PM shall attend all meetings and provide updates as required. The PM and alternate(s) shall be on-site during normal duty hours.

4.9. SW Instructor Support.

4.9.1. Contract Lead Instructor. The contractor shall provide a dedicated contract Lead

Instructor and alternate(s) who meets the qualifications listed in Appendix B. The name of this person and alternate(s), shall be designated in writing to the CO upon initial assignment and whenever a change in personnel is made; in either case, not later than ten (10) business days prior to on-site performance start. The Contract Lead Instructor shall manage all supporting activities, and shall meet the requirements for Contract Instructor listed below.

The Contract Lead Instructor shall also provide the professional, administrative, and technical support required to advise during curriculum development, training, and instructional execution.

4.9.1.1. Assist SW training leadership team to plan, execute, and validate curriculum efficiency and effectiveness IAW AF Instructional Systems Development ISD Model.

4.9.1.2. Provide the technical expertise and advice in the development, design, update and sustainment of SW instructor curriculum courseware and other deliverables.

4.9.1.3. Maintain situational awareness on expanding best practices and concepts for developing specialized ground combatant instructors as defined by SW leadership.

4.9.1.4. Organize, collect, analyze, and present statistical information related to curriculum effectiveness to the COR no less than quarterly.

4.9.1.5. Ensure support course data administration management is provided and

Student Transcript, Administration, and Record System – Faculty Database (STARS-

FD), Technical Training Management System (TTMS), and any other SW-specific database appropriate to performance and trend analysis are maintained.

4.9.2. Contract Instructors. Contract Instructors shall provide subject matter expertise and have experience in SW (or Special Operations Forces) training instruction, coaching, and mentorship as it applies to the topics listed in their assigned SW instructor course. They shall be capable of adhering to the course training standards (CTS). The contract instructor shall provide mentorship and leadership for SW instructors while demonstrating the highest moral, ethical, and professional standards. In addition to being an instructor, mentor, and leader, contractor personnel are essentially “coaches” who must develop their students to meet their highest potential and performance. Specific duties and characteristics shall include the following:

4.9.2.1. Prepare and deliver curriculum IAW Faculty Development instructions with a focus on professionalism to positively influence and educate SW instructors.

4.9.2.2. Maintain situational awareness on expanding best practices and concepts for developing specialized ground combatant instructors as defined by SW leadership.

4.9.2.3. Provide first-hand experience and mentorship to SW students in three critical areas: (1) instructor requirements (2) SW unique training requirements and management, and (3) understanding and application of SW values and ethos.

4.9.2.4. Maintain individual professional image, reputation, and credibility as an instructor, coach, and mentor, cultivating a climate of personal and professional growth and setting the example.

4.9.2.5. Clearly articulate thoughts and ideas, lead and manage intimate (small group) settings, and encourage and develop confidence and competence in students. These attributes will be evaluated using AETC FM 281, Instructor Evaluation Checklist utilizing AETCI 36-2202.

4.9.2.6. Perform course data administration inputs, and maintain Student Transcript, Administration, and Record System – Faculty Database (STARS-FD), Technical

Training Management System (TTMS), and any other SW specific database appropriate to performance and trend analysis.

4.9.3. Contract Instructional System Specialist. Contract Instructional System Specialist shall design training courses, instructional materials, and measurement devices through the analysis of educational or instructional problems or questions. The contract instructional system specialist shall measure the effectiveness and efficiency of instructional programs for multiple specialty areas or complex subject areas. Develop and collect evaluation data in accordance with AETC instructional guidance. Manage SWTG policy program for multiple specialty areas or complex subject areas. Perform research and special projects to solve educational and training program problems. The location of the Contract Instructional System

Specialist can be either on-site or at a contractor facility.

4.10. Instructor Role.

The contractor shall execute, deliver, and instruct the SW instructor development curriculum.

Contractor personnel providing instruction shall prepare lesson plans and training aids, and present academic, laboratory (i.e., simulated events), and operational lessons. Contractor personnel shall conduct classroom instruction and simulated events using scenarios applicable to SW training settings. Contractor personnel shall perform management, training, and instructor certification functions during academic, laboratory, simulator and operational training. Contractor shall provide and maintain a plan for contract instructor development to ensure effective instruction is maintained and any issues/concerns identified by the COR are addressed. The initial plan shall be submitted to the COR for validation of adequacy prior to the end of mobilization, and any subsequent changes are submitted to the COR no later than ten (10) business days prior to implementation. Proof of plan execution shall be provided to the COR upon request. The contractor and contractor instructor shall:

4.10.1. Conduct course administration to include student reports, forms, and logistics.

Contractor personnel shall analyze, evaluate, and assess students’ knowledge and ability to employ the appropriate delivery techniques for SW curriculum.

4.10.2. Provide ongoing advice on the principles taught and techniques used. The contractor shall identify innovative solutions to increase course delivery and submit the solutions to the

COR for review as identified.

4.10.3. Provide the most current student education and training materials for each student at the beginning of the course. The contractor shall maintain one current, master set of curriculum materials.

4.10.4. Provide consultation, analysis and expert advice to establish, maintain, and improve instruction during the fourth quarter PMR. The contractor shall make recommendations for updating, revising, and developing curriculum.

4.10.5. Begin instruction for each course on time and for the prescribed duration of 8 hours per day in accordance with curriculum schedule unless the SWTG Training Advisor or higher authorizes a deviation.

4.10.6. Perform instruction, demonstration and activities as described in the curriculum.

Maintain 85% or above satisfaction on Government-provided lesson surveys.

4.10.7. Contractor shall provide a training remediation plan to the COR to be used if a student does not meet standards.

4.11. Contractor Instructor Personnel.

The contractor shall develop and maintain contract instructor folders; and make them available to the COR within 3 business days after request. As a minimum, the folders will include documentation to verify qualification standards outlined in Appendix B. The contractor shall provide folders for review to the COR upon request. The contractor shall provide a list of instructors to the COR NLT ten (10) business days prior to performance of the SW course intended to be employed under this contract. If changes occur, the contractor shall provide an updated letter to the COR within five (5) business days prior to performance by a new contract instructor. The letter shall include contractor instructors name, title, role in the course, and affirmation of favorable NAC-I background investigation.

4.11.1. The Contractor shall provide to the COR, a list of telephone numbers to contact all contractor personnel during normal duty hours, within 10 business days after contract start

4.11.2. The name and telephone number of the Primary Program Manager and Alternate

Program Manager shall be provided in writing to the COR within 10 business days after contract start. If any changes are made to either Contractor Manager, the Contractor shall provide an update in writing to the COR within 5 business days prior to change taking place.

4.12. Required Student-to-Instructor Ratio.

Deviations to the contractor to student ratios as described in PWS paragraph 4.7 SW Instructor

Curriculum Development and in the Performance Objectives must be coordinated in advance through the COR and have the concurrence of the SWTG Training Advisor. There shall be no more than two weeks impacted per year for unexpected impacts to ratios and courses.

4.13. Materials, Supplies and Equipment.

The contractor shall develop, design, order, print, maintain, and manage all materials needed to conduct the course. The contractor shall provide any instruction aids required.

4.13.1. Student Training Aids. The contractor shall provide student materials commensurate with their proposed approach to the course. Materials should model professional instructional design principles. This may take the form of workbooks, self-assessment tools, study guides or the like. Student materials shall be content enriched, without excessive embellishment, and include space for student note-taking. Course materials are to be current as of the latest enhancements and adjustments to curriculum.

4.13.2. Instructor Training Aids. The contractor shall provide instruction aids commensurate with their proposed approach to the course to the COR and Training Advisor during the development of courses and NLT 10 business days before the class start date. At a minimum, this shall include instructor guidance and instructor versions of student materials.

Additionally, all presentation and instruction aids, to include multi-media, videos, simulator and laboratory session support materials (e.g., experiential training materials) planned for use are to be provided by the contractor.

4.14. Training Schedule/Location.

Locations vary according to course IAW paragraph 4.7. The COR will coordinate a proposed location and draft student load schedule with the Contractor 10 business days prior to the start of course implementation during the mobilization period and 10 business days prior to the beginning of each fiscal year thereafter. The COR will work to navigate student load in an effort to minimize/avoid course overlapping to the maximum extent practicable. This student load schedule is provided for planning purposes only. All performance will be as indicated within the

Performance Objectives listed in 4.0 of this PWS.

4.15. Phase-Out.

The incumbent shall provide the successor reasonable access to the site, equipment, and all documentation and publications during the incumbent’s phase-out period. Phase-out will not be separately priced.

4.16. Government Directed Travel.

When the Government requires the contractor to travel during performance of this contract, the contractor will be reimbursed for actual travel costs incurred. No general and administrative

(G&A) expenses, overhead, and profit or fee will be paid in support of cost reimbursable travel

IAW FAR 31.205-46. The contractor is required to provide an itemized estimate of travel costs to the Program Manager and COR prior to scheduling travel, at least 10 business days prior to travel date, for approval. Travel shall be invoiced no later than the month following completion of travel. The Contractor shall submit an invoice via WAWF. The invoice shall include a detailed breakdown of reimbursable travel costs incurred; the invoice shall also include receipts for all expenses of $75.00 or more. Travel shall be conducted in accordance with FAR 31.205-46.

Travel conducted that does not follow the above procedures and regulations will not be reimbursable to the Contractor.

4.17. Services Summary (SS).

The SS measures defects and assesses the contractor’s level of contract performance for each SS objective over the contract period. The contractor’s rating will be given as earned when the

Government evaluates the contractor’s performance or is requested to provide assessment of contractor performance.

Performance Objective (PO) PWS Reference Performance Threshold

PO-1: Maintains initial courseware development schedule.

4.1, 4.2, 4.2.2, Major development review dates met, draft quality indicates contractor is on track to meet next milestone. One modest fluctuation of interim dates (e.g. 25%, 50% and 75%) is allowable. Draft documents require minimal redirection from Government. 100% complete date must be met.

PO-2: Contractor maintains qualified personnel.

4.9 & Appendix B 100% of the time.

PO-3: The contractor shall conduct interactive and engaging training.

4.1 – 4.7, Appendix D

Maintain 85% or above satisfaction on Government-provided lesson surveys

PO-4: Contractor shall meet all class schedules.

4.7, 4.14 100% of the time.

PO-5: Contractor meets student-to-facilitator ratios.

4.7 & 4.12 No more than two weeks impacted per quarter.

PO-6: Contractor provides, develops, sustains, enhances, and adjusts courseware.

4.1 – 4.7 No more than two deficiencies per deliverable.

PO-7: Contractor provides Courseware Status Report to COR.

4.18.7 Provide report NLT seven (7) business days

after conclusion of each quarter, and with no more than two deficiencies per report.

PO-8: Contractor provides professional training materials.

4.7, 4.10, 4.13, & Appendix D

Maintain 85% or above satisfaction on Government-provided lesson surveys per quarter.

Meets CCAF accreditation requirements.

4.18. Government Surveillance and Quality Assurance.

The Government will monitor and assess the contractor’s quality of performance using the accepted quality levels specified in the contract. All actions taken by the contractor to correct deficiencies found by the Government as a result of quality assurance surveillance, and by the contractor as a result of quality control, shall be at the contractor’s own expense.

4.18.1. Deficiencies. A deficiency is any Government-identified non-compliance with the SS or other contract requirements that specifies an activity or action did not take place, or did not meet the quality standards or performance timeline required.

4.18.2. Corrective Action Report (CAR). A CAR or electronic equivalent will be initiated by the COR or CO when contract deficiencies are identified requiring corrective action. The contractor shall take immediate (within one duty day) action to correct all Government reported deficiencies and to prevent recurrence of the deficiency.

4.18.3. Re-performance/Marginal/Unsatisfactory Performance. As a result of observation and/or evaluation by the COR, Government personnel or student surveys, the Government may call for an immediate intervention with the contractor’s Program Manager for instances, but not limited to, the following:

Substandard performance during training.

Failure to protect or properly care for Government property or equipment.

Acts that endanger the health and safety of persons.

Behavior unbecoming of contractor personnel, i.e., anti-American, anti-military, widely offensive actions, behavior in direct opposition to the subject matter of this course, behavior in direct opposition to AETC instructor professional standards (e.g., AETCI 36-2909), etc.

4.18.4. Program Management Reviews. Program Management Reviews (PMR) will be held in conjunction with the course validation process required by AETCI 36-2641, quarterly, or on an as needed basis with the contractor, CO, COR, SWTG Training Advisor, and SWTG

Program Manager at a minimum. No later than 30 calendar days prior to each PMR the contractor shall coordinate dates and times with the COR. The location for each PMR will be established by the COR and any contractor travel will be reimbursed IAW paragraph 4.15, Government Directed Travel. The contractor shall submit draft PMR charts to the COR and

CO no later than 10 business days prior to the scheduled date for each PMR. Final PMR briefing charts along with PMR minutes shall be submitted to all attendees no later than two

(2) business days following the PMR.

4.18.5. Course Surveys. As part of the course, all students will complete comprehensive course surveys to gain feedback on the quality, value, importance, and impact of contractor delivered training. These course surveys will be developed by the contractor and approved by the COR and Training Advisor. The contractor shall submit a draft course survey no later than 10 business days prior to the end of the first course of instruction. The Contractor shall solicit responses to approved course surveys immediately after completion of the final course objective/event.

4.18.6. Inspection and Acceptance.

4.18.6.1. Contractor shall submit completed curriculum to include, simulation and laboratory curriculum to the COR. The SWTG Training Advisor and SWTG Program

Manager are the final approval for all developed, sustained, enhanced, and adjusted curriculum.

4.18.6.2. Due dates for developed, sustained, enhanced, and adjusted curriculum materials will be jointly determined and agreed upon by the COR and Contract Lead

Instructor.

4.18.7. Quarterly Courseware Status Report. Contractor shall submit a quarterly status report, within seven (7) business days after the conclusion of each quarter, on curriculum development, sustainment, enhancement and adjustments, to include delivery dates to the

SWTG Training Advisor and COR.

4.18.8. Quality Control Plan (QCP). The contractor shall establish, implement, and maintain a current QCP. The QCP shall identify the standards, processes, procedures, and checklists for all tasks performed, to include courseware validation. The Contractor’s QCP shall be submitted as part of the technical proposal for evaluation and deemed acceptable unless otherwise indicated by the CO. The plan shall become a compliance document after evaluation and acceptance by the Multi-Functional Team upon award. The contractor shall monitor quality processes and perform technical audits and reviews IAW the QCP to verify adherence to organizational standards, processes, and procedures. Changes to the QCP during contract performance shall be submitted to the COR for acceptance no later than ten (10) business days prior to implementation.

4.18.8.1. Requirements. The QCP will describe, at a minimum, the inspection system used to cover all services listed in the SS. The description will include specifics as to the areas to be inspected on both a scheduled (i.e. courseware validation) and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors. Areas may include, but are not limited to, continuous learning, training, utilizing student feedback, evaluating personnel on instruction techniques, review of curriculum drafts, and review of finalized curriculum. The QCP will describe the records to be kept to document inspections and corrective and preventive actions taken.

4.18.8.2. Drug Testing. The QCP shall include a random drug-testing program for all contractor personnel assigned to this contract. The contractor shall notify the CO and

COR in the event of a positive drug test on any contractor personnel assigned to this contract at any time during the performance period of this contract within five (5) business days after positive results.

4.18.8.3. Quality Control Representative. Contractor shall designate in writing to the

COR, during contractor mobilization, the contractor’s point of contact relating to all quality control functions and maintenance of the QCP.

4.18.8.4. Records. The QCP and documentation shall be kept and made available to the Government, upon request, throughout the contract performance period.

4.18.9. Performance as Proposed. The contractor shall fulfill PWS requirements and objectives as proposed. The COR will surveille contractor performance against standards within the PWS as well as standards and approaches established by the contractor in the incorporated technical proposal. Any changes to the technical proposal as incorporated in the contract shall be coordinated and approved by the COR and implemented via a contract modification to Section J.

5.0 Deliverables.

5.1. General Guidance.

Only the COR, SWTG Training Advisor and SWTG Program Manager or designated alternate has the authority to inspect, accept, or reject all deliverables.

5.1.1. Contractor shall provide documents electronically using Microsoft products. All deliverables must meet professional standards and meet the requirements set forth in the PWS.

5.1.2. Contractor shall provide an electronic location in which the Government can access files associated with this contract.

5.2. Deliverable Table. Below highlights key (not all) deliverables in accordance with the PWS.

DELIVERABLE FREQUENCY/DUE DATE FORMAT SUBMIT TO

Draft Curriculum Materials

IAW 4.2.1

Within two (2) business days prior to all initial development briefings

Electronic.

Contractor format

Training Advisor, COR, CO, &

SWTG PM

Curriculum, Courseware and

Student Materials

- Plan of Instruction

- Measurements

- Lesson Plans

- Training Tools

- Student workbooks

- Training Aides (Presentations

& videos) IAW 4.7, 4.13 &

4.18.6

All courses must be developed, approved and CCAF-accredited by the end of mobilization; up to six months.

Due dates for developed, sustained, enhanced, and adjusted curriculum materials will be jointly determined and agreed upon by the COR and Contract

Lead Instructor

Electronic/as appropriate.

Contractor format

Training Advisor

/COR

90-Day Course Validation

Report IAW 4.2.2

Within the first ten (10) business days after the completion.

Electronic.

Contractor format

Training Advisor

/COR

Instructor Development Plan

IAW 4.10

Prior to end of mobilization;

subsequent changes no later than ten

(10) business days prior to implementation

Electronic.

Contractor format

COR

Program Management Review

Brief Charts and Minutes IAW

4.18.4

No later than two (2) days following the PMR; highlighting trends, recommended changes, and any other significant topics.

Electronic and Brief.

Contractor format

All attendees

Courseware Enhancement Report and Course Change Proposal

IAW 4.3

Semi-annually Electronic.

Contractor format

Training

Advisor/COR

Instructor List IAW 4.11 No later than ten (10) business days prior to performance of any SW course. Any changes shall be provided within five (5) business days prior to performance by a new instructor

Electronic.

Contractor format

COR

Courseware Status Report IAW

4.18.7

Within seven (7) business days after conclusion of each quarter

Electronic.

Contractor format

Training

Advisor/COR

Quality Control Plan Changes

IAW 4.18.8

No later than ten (10) business days prior to implementation

Electronic.

Contractor format

COR

Student Incident Report IAW 6.3 Within one (1) hour after incident Electronic.

Contractor format

COR

Employee Listing IAW 4.11.2 Within ten (10) business days prior to on-site performance and five (5) business days prior to changes

Electronic.

Contractor format

COR

6.0. General Information.

6.1. Manpower.

The contractor shall employ professional, technically qualified personnel who possess the necessary experience and knowledge to perform the tasks outlined. The contractor must have the qualified personnel and administrative control necessary to meet all requirements of this PWS.

6.1.1. Interaction with News Media. Contractor personnel shall not discuss SW Instructor

Qualification or related information with the news media. Refer all news media to the COR, SWTG Training Advisor or base 502 ABW Public Affairs office.

6.1.2. Manpower Reporting Requirements. The contractor shall report ALL contractor labor hours (including subcontracted labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY). While inputs may be reported at any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

6.1.3. Position Fill and Lapse Rates.

The instructor responsibilities and tasks outlined in this PWS require continuous fill to satisfy mission requirements.

6.1.4. Supervision of Personnel. This is a non-personal services contract, defined by

Federal Acquisition Regulation (FAR) as a “contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.” The Government will not supervise or otherwise direct contractor employees.

The contractor shall not supervise or otherwise direct Government employees, nor shall the contractor supervise employees of other contractors outside the contractors’ own subcontracting/teaming arrangements.

6.1.5. Obtaining and Retrieving Identification Card. As prescribed by the Air Force

Federal Acquisition Regulation Supplement (AFFARS) 5352.242-9000, SP access to Air

Force Installations, Contractor shall comply with the following requirements:

6.1.5.1. Contractor shall obtain base access for all Contractor personnel who perform work on the USAF installation(s) cited in the contract. The contractor PM shall provide the base(s) Pass and ID, through the COR, a list of personnel who require access to the base for official business. The contractor shall maintain an employee listing and provide it IAW paragraph 4.10.

6.1.5.2. During performance of the service, Contractor shall obtain required identification for newly assigned personnel and for prompt return of credentials for any employee who no longer requires access to the work site IAW with local guidance.

6.1.5.3. Immediately upon completion or termination of the service or expiration of http://www.ecmra.mil/ the CAC, Contractor shall return all CACs issued to Contractor employees to the

Government.

6.1.5.4. Failure to comply with these requirements may result in withholding of final payment to Contractor.

6.1.5.5. Contractor shall complete all documentation required to obtain CACs and access to the installation.

6.1.6. Contractor Identification. Contractor employees shall wear appropriate standardized company attire with the contractor’s name and picture badge, or USAF issued civilian ID with contract employee’s and contractor’s name. Company polo shirts are permitted. Contractor personnel shall be required to wear company identification badges so as to easily distinguish themselves from Government employees (e.g., corporate identification badges, Government issued identification that reflects contractor status). These badges must be conspicuously displayed at all times when working with Government personnel. Identification badges must be displayed above the waist at all times to allow for easy identification as a contractor employee or authorized subcontractor performing work for the contractor. Badges shall be worn at all times when contractor employees are collocated on a Government installation or when on temporary duty (TDY) working with other Government personnel. Subcontractor employees’ identification badges shall identify their respective prime contractor.

6.1.7. Personal Appearance. Contractor employees shall maintain a high standard of personal hygiene and uphold a clean and neat appearance while on duty. All attire shall be maintained in professional condition. Contractor personnel may not wear clothing which is offensive nor which is derogatory toward the USAF or other U.S. military service.

6.1.8. Duty Hours. Standard academic day is 8 hours Monday through Friday, ranging between 0700 and 1700 hours. During academic weeks that coincide with national holidays, the schedule may be adjusted with concurrence between the contractor, COR and owning unit.

6.1.9. Legal Holidays.

The U.S. Government observes the following holidays:

New Year's Day

Martin Luther King's Birthday

President's Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran's Day

Thanksgiving Day

Christmas Day

NOTE: Should the official holiday fall on Saturday then the observed holiday is the previous

Friday. Should the official holiday fall on Sunday then the observed holiday is the following

Monday.

6.1.10. Conflict of Interest. The contractor shall not employ, hire, or contract with employees of the United States Government or the DoD, either military or civilian, nor

FA3002-18-R-0018

any person whose employment would create a conflict of interest or be contrary to the policies contained in AFI 64-106, Air Force Industrial Labor Relations Activities;

unless such person has received a waiver for any policies restricting employment, or prior approval from the CO. The contractor shall not employ any person who is an employee of the DoD, unless such person receives prior approval, in writing, from the base legal office.

6.1.11. Personnel. Contractor shall exercise management and operational control over, and retain full responsibility for the performance requirements set forth in this

PWS. The Government will not exercise any direct supervision over Contractor employees performing services under this contract.

6.1.11.1. Contractor shall not use the services of any person in the performance of this contract, whose presence or action endanger(s) the operational mission of the installation, and/or the safety and security of the base populace.

6.1.11.2. Contractor shall provide only properly trained, qualified, and/or certified personnel and shall document training, qualifications, and certifications.

6.1.11.3. Contractor employees shall be subject to substance abuse testing resulting from AFI 91-204 Safety Investigations and Reports investigations when an individual’s actions or inactions are suspected as factors in a mishap sequence. The CO will identify the employees to be tested and the drugs and substances for which those employees must be tested. SP shall accomplish the specified testing using a certified (i.e., a certified lab that meets Department of

Health and Human Services (DHHS)/Substance Abuse and Mental Health

Services Administration (SAMHSA) certification) medical substance abuse testing facility. Results of the test(s) will be provided to the Government solely for the purpose of completing an investigation IAW AFI 91-204 Safety

Investigations and Reports.

6.1.11.4. Contractor employees shall possess a current and valid U.S. driver’s license for the vehicles they operate in the execution of their duties for the entire period of performance of the contract. A conviction is grounds to terminate the employee and require a suitable replacement NLT than the next business day. For every hour not fulfilled the contractor shall not invoice for those hours.

6.1.12. Conduct of Personnel. The CO or designated Government representative may require the contractor to remove from the job site any contractor employee working under this contract for reasons of misconduct, security violations, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. The Installation Commander has the authority to bar individuals from the installation. Such removal from the job site or dismissal from the premises shall not relieve the contractor of the contract requirements.

6.1.13. Professional Relationships. All contractor employees shall comply with Air

Education and Training Command Instruction (AETCI) 36-2909, Recruiting, Education, and Training Standards of Conduct, and will take immediate action to report to the COR and resolve violations of the prohibition on unprofessional relationships. Specifically, contractors should understand the following:

Unprofessional relationships covered by this facilitation include those between faculty, staff, contractor instructors, and students. Whether pursued on or off duty, relationships are unprofessional when they detract from the authority of superiors or result in (or reasonably create the appearance of) favoritism, misuse of office or position, or the abandonment of organizational goals for personal interests.

6.2. Security Requirements.

Contractor shall comply with all applicable contract clauses.

6.2.1. Personnel…