Draft_Sheppard_Aircarft_Maint_PWS_(23_Apr_15).pdf

FA3002-14-R-0015

23 Apr 15

PERFORMANCE WORK STATEMENT

FOR

AIRCRAFT MAINTENANCE

80th FLYING TRAINING WING (FTW)

SHEPPARD AFB, TX

i Sheppard AFB

Aircraft Maintenance

TABLE OF CONTENTS

Section 1 – EXPECTATIONS Page Section 1-1 Mission Overview……………………………………………… 1-1-1

Section 2 – APPLICABLE TO ALL SERVICES Page Section 2-1 Description of Services/General Information…………………. 2-1-1

Section 3 – AIRCRAFT MAINTENANCE Page Section 3-1 Description of Services/General Information............................ 3-1-1 Section 3-2 Services Summary……………………………………………… 3-2-1

Appendices

Appendix A Publications................................................................................... A-1 Appendix BA Workload Data, Flying Program................................................. BA-1 Appendix BB Workload Estimates, Maintenance Program…........................... . BB-1 Appendix BC Workload Estimates, Maintenance Program….................... ........ BC-1 Appendix C Maps and Work Areas…………………………………………... .C-1 Appendix D Required Reports………...……………………………………… D-1 Appendix E Collateral Tasks……………………………………………….. .... E-1 Appendix F OPLANS and Support/Loan Agreements………………………. .. F-1 Appendix G Special Training, Certification and License Requirements…….... G-1 Appendix H Definitions and Acronyms……………………………………… . H-1 Appendix IA Government Furnished Property and Services (Facilities) ........... IA-1 Appendix IB Government Furnished Property and Services (EAID).............. .. IB-1 Appendix IC Government Furnished Property and Services (Non-EAID)...... .. IC-1 Appendix ID Government Furnished Property and Services (ADPE)………. .. ID-1 Appendix IE Government Furnished Property and Services (Vehicles)…….. .. IE-1 Appendix IF Government Furnished Property and Services (Training)…….. ... IF-1 Appendix IG Government Furnished Property and Services (Radios)…….. ..... IG-1 Appendix IH Government Furnished Property and Services (Tools)……….. IH-1

Sheppard AFB Aircraft Maintenance

1-1-1

Section 1-1 Expectations

1.1. Mission.

1.1.1. The 80th Flying Training Wing (FTW) is home of the Euro-NATO Joint Jet Pilot Training (ENJJPT) Program. The ENJJPT Program, established in the spirit of the North Atlantic Treaty Organization (NATO), is the world's only multi-nationally manned and managed flying training program chartered to produce combat pilots for NATO.

1.1.2. The 80th Flying Training Wing operates the Air Force's second busiest joint-use airfield outside of a combat zone. Its 201 aircraft flew approximately 214 sorties per day in 2014, which equates to over 61,000 flight hours annually. The wing delivers over 200 Undergraduate Pilot Training graduates annually, along with 150 graduates of Introduction to Fighter fundamentals and 75 Pilot Instructor Training graduates. Thirteen (13) NATO countries participate in the unique ENJJPT Program.

Belgium Canada Denmark Germany Greece Italy The Netherlands Norway Portugal Spain Turkey United Kingdom United States

1.1.3. The mission of the 80th Flying Training Wing is to produce the world’s finest NATO pilots with the skills and attitude to succeed in fighter aviation..

1.1.4. The vision of the 80th Flying Training Wing is to be the world's premier combat pilot training program.

1.1.5. Aircraft Maintenance Mission. This Performance Work Statement (PWS) consists of aircraft and equipment maintenance functions necessary to support the Sheppard AFB ENJJPT Program, the overall mission of the 80th Flying Training Wing (FTW), mission support agreements with other agencies and any other flying program that supports the 80 FTW mission.

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Section 2-1 General Requirements

2.1. Description of Services/General Requirements

2.1.1. All Services. The service provider (SP) shall provide non-personal services and meet all requirements and responsibilities set forth in this Performance Work Statement (PWS) in support of Aircraft Maintenance services for the 80th Flying Training Wing (FTW) at Sheppard AFB, TX.

2.1.1.1. The SP’s personnel shall be fully trained, qualified, certified, and licensed, to meet local, state, Air Force (AF), Department of Defense (DoD), and Federal requirements.

2.1.1.2. The SP’s staff shall be knowledgeable professionals who are customer service oriented and conduct daily operations in a professional and courteous manner. The SP shall ensure quality work performance in accordance with (IAW) applicable directives and performance thresholds.

2.1.1.3. The SP shall partner with the Sheppard community to continuously improve the quality of all programs and services offered in support of the 80 FTW mission.

2.1.1.4. For the purposes of this document, all references to the SP will include any and all subcontractors if applicable.

2.1.2. Hours of Operation. The SP shall establish operating hours consistent with meeting the contract performance requirements or as directed by the Contracting Officer (CO). Duty hours for supporting the maintenance functions shall be IAW applicable, AF, AETC and local directives and the daily/weekly-flying schedule, to ensure accomplishment of flying hour projections and support requirements.

2.1.2.1. Transient Maintenance Operation Hours. The SP shall provide transient maintenance support beginning thirty (30) minutes before the airfield is open and continue until the airfield is closed IAW DoD Flight Information Publication (Enroute) IFR-Supplement United States, as revised every eight weeks, or as directed by the CO.

2.1.2.2. The airfield is not normally open to transient aircraft on Saturdays but is open on Sundays as required/scheduled to support mission accomplishment (usually a 5-hour window). Transient maintenance personnel shall notify the Contracting Officer Representative (COR) of incoming aircraft.

2.1.2.2.1. When transient departures are planned at airfield opening, transient aircraft shall be ready for launch a minimum of thirty (30) minutes prior to airfield opening. If transient aircraft arrive prior to airfield closing, transient services shall be maintained until all transient aircraft are received, serviced, and secured.

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2.1.3. Personnel. The SP shall exercise management and operational control over all SP personnel, and retain full responsibility for performance requirements set forth in this PWS.

The Government will not exercise any direct supervision over the SP’s employees.

2.1.3.1. The SP shall provide an on-site manager and alternate(s). At least one shall be physically present during normal duty hours. This individual shall be responsible for the overall management and coordination of this contract and shall act as the central point of contact with the Government.

2.1.3.1.1. The SP’s on-site manager shall have full authority to act for the SP on all contract matters relating to daily operation of this contract. The manager or designated alternate(s) shall be available on-site within one hour of notification when contract performance occurs outside normal working hours.

2.1.3.1.2. The SP’s on-site manager or alternate(s) shall have full authority to submit cost proposals and negotiate changes, up to $500,000. The SP shall sign and return modifications to the CO within five (5) duty days of receipt.

2.1.3.2. The SP shall submit the names of its company officers, parent companies, and parent company officers, to include subcontractors (if applicable) to the CO not later than (NLT) the pre-performance conference. As changes occur, an updated list shall be submitted to the CO within thirty (30) calendar days after the change. This information may be provided to other government agencies or activities for official use only.

2.1.3.3. The SP shall provide the names and phone numbers of the on-site manager and all SP management and supervisory personnel to the CO NLT the pre-performance conference. An updated list shall be submitted to the CO within three (3) duty days after any change.

2.1.3.4. The SP shall provide a key personnel list to the CO NLT the pre-performance conference and provide an updated list to the CO within five (5) duty days whenever changes are made. If requested by the CO, the SP shall validate the credentials for replacement personnel prior to employment.

2.1.3.5. The SP shall maintain a current list of employees and subcontractor employees by duty position with level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the CO, COR, and Installation Information Protection Office (IPO) prior to the contract start date. Updated listings shall be provided to the CO quarterly; within five (5) duty days after the end of each quarter.

2.1.3.5.1. The SP shall ensure sensitive information (i.e., Privacy Act information) is properly marked and protected from unauthorized access, disclosure, or manipulation. This information may be provided to government agencies or activities for official use only.

2.1.3.6. The SP’s personnel shall be able to read, write, speak and understand English. SP personnel must be able to understand technical orders, AFIs, and other applicable guidance

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2-1-3 relevant to this contract performance. Additionally, the SP must be able to properly document maintenance actions in applicable forms and maintenance information systems.

2.1.3.7. SP Manpower Reporting (IAW SAF/AQ Memorandum, 13 Nov 12)

2.1.3.7.1. The SP shall report ALL service provider labor hours (including subcontractor labor hours) required in the performance of services provided under this contract via a secure data collection site. The SP shall completely fill in all required data fields at the Department of the Air Force Contractor Manpower Reporting Application (CMRA) website located at http://www.ecmra.mil. User manuals are available at the Army CMRA link on the website.

Contractors may direct questions to the CMRA help desk.

2.1.3.7.2. Reporting inputs will be for the labor hours executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported NLT 31 October of each calendar year. The SP shall notify the CO when all inputs are complete.

2.1.3.7.3. Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and SP identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the SP name and contractor number associated with the data.

2.1.3.8. The SP shall maintain a safe and efficient work environment, protect military operations, and maintain high standards of job performance. SP employees who are involved with illegal drugs, other controlled substances or who abuse alcohol pose unacceptable risks to safe and efficient operations.

2.1.3.8.1. The SP shall have a program to prohibit employees from using, possessing, being under the influence, or otherwise being involved with illegal drugs and from abusive use of controlled substances. The program shall instituted and maintained IAW Defense Federal Acquisition Regulation Supplement (DFARS) 252.223-7004, Drug-Free Work Force. The SP shall conduct random drug tests on no less than two percent of the entire work force monthly.

2.1.3.8.2. SP employees shall be subject to substance abuse testing as a result of an AFI 91- 204, Safety Investigations and Reports, paragraphs 1.1 and 1.3 investigation when an individual’s actions or inactions are suspected as factors in a mishap sequence. The CO may identify the employees to be tested and the drugs for which those employees must be tested.

2.1.3.8.2.1. The SP shall accomplish the specified testing using a certified medical substance abuse testing facility (i.e., a certified lab that meets Department of Health and Human Services (DHHS) / Substance Abuse and Mental Health Services Administration (SAMHSA) certification). Results of the test(s) shall be provided to the CO for the purpose of completing an investigation IAW AFI 91-204, paragraphs 1.1, 1.3, and 2.7.4.3.

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2.1.3.9. The SP shall not employ any person who is an employee of the Department of Defense either military or civilian, if such employment would be contrary to the Government’s policies including AFI 64-106, Air Force Industrial Labor Relations Activities, paragraph 3, and Department of Defense Directive (DoDD) 5500.7-R, Joint Ethics Regulation (JER) Chapter 5, unless such person has received written waivers of any installation policies restricting employment and/or written approval of off-duty employment.

2.1.3.9.1. The SP shall not employ any person who is a spouse or dependent of a Department of Defense employee (military or civilian) when such employment would create an actual or perceived conflict of interest.

2.1.3.10. Tobacco Policy. The SP and its employees shall comply with the Air Force tobacco use policy as described in AFI 40-102, Tobacco Use in the Air Force, Chapter 2.

2.1.4. Personal Appearance/Identification. SP personnel shall conduct daily operations in a professional and courteous manner, present a neat and clean appearance, and be easily recognized as SP personnel. Recognition will be accomplished by distinctive clothing (uniforms, ball caps, and identification badges bearing the company name and/or logo) including seasonal apparel.

2.1.4.1. SP personnel at the management branch level or above and office employees are not required to wear distinctive clothing, but shall present a conservative business appearance at all times. These personnel shall wear SP-provided name tags or photo ID badges depicting company name, employee's name, and employee's title.

2.1.4.2. SP personnel below the management branch level, shall wear distinctive clothing which clearly depicts the company, and as a minimum, the employees last name. T-shirts may be worn while working in industrial areas, provided all OSHA requirements are met. T-shirts are not considered appropriate apparel for non-industrial areas. Outerwear shirts which depict the company and employees last name shall be worn upon entering the business areas of the ENJJPT facilities, including the Maintenance Operations Center (MOC), Plans, Scheduling and Documentation (PS&D), etc.

2.1.4.3. Caps, clothing, and accessories worn on the flightline shall adhere to AF, AETC and OSHA Foreign Object Damage (FOD) prevention directives and shall not present a potential FOD hazard.

2.1.4.4. Company/union logo or insignia and/or company/union name is permitted on outer-wear (shirt, jacket/coat, cap/hat, watch cap or ski mask) at no cost to the Government. Logo insignia must not exceed 13 square inches in size. Letters and numbering shall not exceed 2 inches in height. If incorporated, the presentation, (e.g., logo, lettering, etc.) must maintain a professional image and must be permanently attached.

2.1.4.5. The following apparel SHALL NOT BE WORN: apparel in a ragged and frayed condition, caps/hats (other than issued clothing), tank tops, halter tops, crop tops, sleeveless shirts, mesh and see through garments, exposed clothing with obscene or advertising logos or

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2-1-5 undergarment type shirts worn as exterior clothing, gym or sweat suit apparel, or any clothing that in the judgment of the CO could present an unfavorable image or cast discredit upon the installation, its personnel, or the United States Air Force.

2.1.4.6. The SP, Functional Commander (FC), and CO will determine the appropriate dress for situations not covered above or for which an interpretation must be decided. Personnel shall be in distinctive clothing/uniform NLT sixty (60) calendar days following contract start date and NLT thirty (30) calendar days for all newly hired employees thereafter.

2.1.4.7. In accordance with DFARS 211.106, all SP personnel shall identify and introduce themselves as SP personnel or be introduced as SP personnel and display distinguishing badges or other visible identification for meetings with Government personnel. All SP personnel shall appropriately identify themselves as SP employees in telephone conversations and in formal and informal written correspondence.

2.1.5. Contingency/Emergency Management. The SP shall develop and maintain a strike plan that establishes procedures to cope with labor disputes among its workforce IAW AFI 64-106 AETC Sup 1, Air Force Industrial Labor Relations Activities. The SP’s Strike Plan shall be provided to the CO for acceptance and Government distribution NLT the pre-performance conference. Changes to the plan shall be submitted to the CO within five (5) duty days of the date of the change.

2.1.5.1. Continuation of Essential DoD Contractor Services During Crisis. IAW DoDI 1100.22, Policy and Procedures for Determining Workforce Mix and DFARS Subpart 237.76, Continuation of Essential Contractor Services, unless otherwise directed by an authorized government representative, it is determined that services identified in this PWS are NOT essential for performance during a crisis. In the event of an unforeseen natural or military crisis; e.g., hurricane, insurrection, etc., the SP’s primary responsibility is to safeguard its personnel and secure any equipment.

2.1.5.2. Emergency services may be required to support an activation or exercise of contingency plans, shipment of high priority cargo, TDY, etc. outside normal duty hours.

When directed by the CO, the SP shall respond to emergency situations; e.g., structural fires, accidents, etc.. Any extended service hours will be negotiated under the "Changes" clause.

2.1.6. Plans and Support Agreements. If requested by COR personnel or the CO, the SP shall provide input to various plans/agreements such as Host Tenant Support Agreements (HTSAs), Inter-Service Support Agreements (ISSAs), Operations Plans (OPLANS) or Exercise Plans (ExPlans).

2.1.6.1. The SP shall support Sheppard/Wing OPLANS, support agreements, weather evacuation support and other plans affecting SP operations. These events may occur on weekends and holidays. These requirements may be adjusted periodically. Note: See Appendix F for OPLANS, plans and support agreements.

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2.1.6.2. The SP shall ensure that Emergency and Contingency Base PLANS are followed during exercises (to the extent instructed by the COR, in coordination with the CO, or as directed by the CO), and real world applications.

2.1.7. Information Systems (IS). The SP shall ensure that personnel accessing information systems have the proper Information Assurance (IA) certification to perform IA functions IAW DoD 8570.01–M, IA Workforce Improvement Program. The SP shall meet the applicable IA certification requirements, including:

• DoD approved IA workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01–M.

• Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01–M.

2.1.7.1. The SP shall ensure personnel maintain current documentation supporting the IA certification. SP personnel who do not have proper and current certifications shall be denied access to DoD information systems.

2.1.7.2 Information Assurance Technical (IAT) Certification Level 1, shall be required for personnel managing/updating electronic technical orders and eTools in the Enhanced Technical Information Management System (ETIMS).

2.1.7.3 The SP shall perform all Information Technology Equipment (ITE) custodial responsibilities IAW AFI 21-101, Air Force Computer Systems Manual (AFCSM) 21-556 (V2), TO 00-25-254, 33 Series AFI’s and environmental requirements as identified.

2.1.7.4. The SP shall be responsible for establishing and maintaining accounts, access, clearance, and passwords to network providers to include: Internet, and other locations where required information is required to be downloaded, uploaded, or viewed in performance of this PWS. This will include Secret Internet Protocol Router Network (SIPRNET) if required.

2.1.8. Maintenance Information Systems (MIS). The SP shall use, manage and support MIS Programs IAW AFI 21-101. The SP shall use and support Integrated Maintenance Data System-Central Data Base (IMDS-CDB) and AETC automated status reporting/scheduling/technical systems, including Comprehensive Engine Management System (CEMS), Reliability & Maintainability Information System (REMIS), Enhanced Technical Information Management System (ETIMS), Enhanced Maintenance Operations Center (EMOC), etc. For T-38 interface the SP shall use the Integrated Maintenance Information System (IMIS). The SP shall support and participate in surveys, studies, tests, systems upgrades and changes relating to MIS and CS hardware, software, systems, etc.

2.1.8.1. The SP shall use MIS products and perform all MIS input tasks IAW AFI 21-101, AFI 21-103, AETCI 21-104, TO 00-25-254-1, AFCSM 21-556 (V2), AFCSM 21-303 (V2) and 00-20 series TOs.

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2.1.8.2. The SP shall ensure data entered into MIS Programs and, DD, AF, AFTO Form 781/244 etc. is accurate and complete IAW AFI 21-101, 00-20 series TOs, and applicable directives.

2.1.9. Financial Management. The SP shall establish a budget management function, which shall be the primary focal point for interfacing with the Government’s Resource Management Office on expenditures of Government funds. The SP’s budget management function shall assist the government in planning, programming, budgeting, executing and managing costs associated with the acquisition of aircraft parts, equipment, special tools and other associated government furnished material provided under this contract in support of the ENJJPT program.

2.1.9.1. The SP shall operate a simplified purchase program to procure parts, equipment and non-recurring non-personal services associated with the performance of this contract. The SP shall account and report these purchases as attributable to the flying hour program for the T- 38C UPT, T-38C IFF and the T-6A, or authorized purchases not attributable to the flying hour program. The SP shall have buying authority up to the simplified acquisition threshold. See AFI 65-601, Vol I for authorized appropriated funds purchases.

2.1.9.2. The SP shall account for supply and equipment expenditures used in performance of aircraft maintenance services. The Government Resource Management Office will review the proposed SP simplified purchases attributable to flying hour expenditures by airframe and the simplified purchases that are non-flying hour charges. All simplified purchase requests shall be reviewed by the COR and approved by the Government Resource Advisor (RA) prior to purchase. All purchase requests exceeding $10k shall also be approved by the CO.

2.1.9.3. Approved purchase request forms will be used to reconcile and approve the monthly invoices for reimbursement. The SP shall report changes or potential problems in requirements that will have a significant impact on funding to the attention of the Government Resource Management Office thru the COR to ensure necessary material and services are available to support the activity and determine if expenditures are progressing as planned.

2.1.9.4. The SP shall develop a plan to effectively monitor and manage the simplified purchase program within their organization, to include a process for invoicing. This plan shall be submitted to the CO NLT thirty (30) calendar days after contract start for review and acceptance by the CO.

2.1.9.5. Purchases shall be procured and paid for by the SP. The SP will be reimbursed by the Government for these purchases under the flying hour and non-flying hour Simplified Purchase Program CLINs. Reimbursements are not entitled to fee, G&A, overhead or profit.

2.1.9.6. All simplified purchase costs shall be provided to the Government RA and CO by the last duty day of the following month after receipt of item(s).

2.1.9.7. The SP is highly encouraged to establish a credit card program or any standard commercial practice for procuring subject items or services. If established, any late fees, or

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2-1-8 finance charges incurred to the credit card account(s), or other standard commercial practice, through no fault of the Government, will not be reimbursed.

2.1.9.8. The SP’s budget management function shall monitor the status of supply and equipment expenditures utilizing Integrated Maintenance Data System-Central Data Base (IMDS-CDB) and Integrated Logistics System-Supply (ILS-S) systems/products or other Government MIS tools provided. Expenditures shall be tracked by cost per aircraft flying hour and non-flying hour costs incurred in the day-to-day flying operations. Changes or potential problems in requirements that will have a significant impact on equipment and parts funding shall be brought to the attention of the Government RA.

2.1.10. Training. The SP shall develop and implement a Training Program containing written procedures to ensure employees are fully trained, task proficient and task certified prior to being declared position qualified for each aircraft and equipment servicing, towing and maintenance duty position category. The SP shall establish qualification standards for each position in each work center. The program shall meet requirements of AFI 21-101, AETC Sup 1, par 1.15, 6.3, Chapter 14, and AETCI 21-112, Chapters 1 - 7.

2.1.10.1. Personnel assigned shall be fully qualified prior to assuming a position. Acceptable prior qualifications include; personnel who have performed aircraft or equipment maintenance must have at least one (1) year of recent experience, within the past three (3) years, on T-6 aircraft, T-38 aircraft, or Aerospace Ground Equipment (AGE), etc. Credentials shall be provided to the government upon request. Personnel who perform Aircrew Egress Systems maintenance shall meet formal training prerequisites IAW AFI 21-101, Chapter 16.

2.1.10.2. Individuals selected for duty positions that do not meet requirements stipulated in PWS paragraph 1.1.10.1, shall have their prior experience and qualification records reviewed by the Supervisor, the Training Manager and individuals training records annotated accordingly. As a minimum, the individual shall receive: (a) SP formal classroom training that includes, but is not limited to, basic aircraft and equipment systems knowledge, safety, documentation, tool control and FOD awareness; and (b) a structured MDS specific on-the-job training (OJT) program that includes a follow-on position task evaluation/certification process. Formal classroom courses and OJT shall be tailored to the duty position being filled, i.e., Aircraft Mechanic, Egress Specialist, etc.

2.1.10.2.1. Individuals selected for duty positions that meet requirements stipulated in PWS paragraph 2.1.10.1 shall have their prior experience and qualification records reviewed by the Supervisor, the Training Manager and individuals training records annotated accordingly. If prior experience and qualifications are specifically related to position being filled, a Supervisor and Training Manager determination for refresher training and completion of a position task evaluation/certification process is required.

2.1.10.2.2. Individuals selected for duty positions addressed in PWS paragraph 2.1.10.1 that have prior training and experience on similar aircraft and equipment such as Navy, Army, and civilian aircraft (with FAA Certification/License), or current employees transferring to other

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2-1-9 maintenance sections, shall have their prior experience and qualification records reviewed by the Supervisor, the Training Manager and individuals training records annotated accordingly.

As a minimum, these individuals shall complete a SP Familiarization Course, a structured MDS specific OJT program and a position task evaluation/certification process.

2.1.10.3. The SP shall develop a comprehensive Aircraft Maintenance Training/Qualification/Certification Plan for its employees for each function or work center, and submit an electronic copy to the Chief COR, CO, HQ AETC/A4PM, and HQ AETC/A4MMR NLT the pre-performance conference, and upon revision, for review and acceptance by the CO. (See Appendix FG for additional training requirements and Appendix G for special training, certification, and license requirements).

2.1.10.3.1. This plan shall include, as a minimum:

Minimum requirements set forth in AFI 21-101, AETC Sup, AETCI 21-112 and requirements of this PWS.

Qualification standards/requirements for each position in all work centers

Specific training record documentation procedures

Specific milestones, frequencies, and/or intervals (including prerequisites), as to when any training, qualification, or certification will occur

Specific methods and procedures as to how training, task qualification/certification will be accomplished, documented, and by whom

The extent or level to which the training, qualification or certification will be accomplished and documented

Training and qualification levels/standards commensurate with specific aircraft and associated equipment maintenance tasks. These standards shall parallel those acceptable to the Air Force and commercial aircraft and/or avionics industry

A Special Certification Program IAW AFI 21-101, AETC Sup, and AETCI 21-112 (See Appendix G).

Procedures to ensure only qualified/certified personnel clear Red X conditions, NRTS, danger tags, and IPIs using special certification and training listings.

Plans of Instructions (POI) will be developed for SP formal classroom instruction and POIs will be part of the training plan.

2.1.10.4. The SP shall ensure Environmental and Safety training is provided and documented in individual training records and/or the MIS. The SP shall also ensure corrosion control training is provided IAW AETCI 21-106 and documented in the training records and/or MIS.

2.1.10.5. Any training required as a result of this PWS, including Federal, or State requirements to maintain certification or qualification shall be the responsibility of the SP, unless specified in Appendix FG. Loss of certification which leads to retraining will be at the SP’s expense.

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2.1.10.6. The SP shall implement and manage an Engine Run academic, evaluation, and certification program for SP personnel IAW technical data, AFI 11-218, Section 1C and 1D and AFI 21-101. When individuals are identified by the SP to become engine run certifiers, they will be evaluated by the government Functional Check Flight (FCF) section prior to being added to the special certification roster. Evaluations shall be administered as part of an initial or recurring certification of another engine run qualified individual conducted by the engine run certifying official, and should coincide with the certifying official’s required annual engine run recertification. In addition, all engine run certified personnel shall be subject to no-notice evaluations by the Government FCF Section in either the simulator or during installed engine runs.

2.1.10.7. Implement and manage a flexible borescope inspection training and certification program and engine blade blending training and certification program IAW AFI 21-101, par 5.12.1.17, 14.17, and Table 14.1.

2.1.10.8. Clearing Aircraft Red X entries. Follow procedures in TO 00-20-1, Aerospace Equipment Maintenance Inspection, Documentation, Policies, and Procedures to sign off red X entries.

2.1.10.8.1. Any individual who signs off a Red X symbol shall have as a minimum four (4) years aircraft maintenance experience and minimum one (1) year maintenance experience on the specific type of aircraft/equipment the maintenance task was performed. Furthermore, any individual who signs off a Red X symbol shall be trained to perform aircraft mechanic duties at the 7-level equivalency.

2.1.10.8.2. Individuals who clear Red X conditions shall complete the special certification process and be identified on the special certification roster (SCR) IAW AFI 21-101, par 11.3 and table 11.1. Individuals who do not meet the above requirements for clearing a Red X condition shall complete a training program and meet minimum aircraft maintenance experience requirements with acceptance of the CO.

2.1.10.9. Exceptional/Conditional Release and Red X Downgrade. Any individual authorized to sign an exceptional release/conditional release or downgrade a Red X symbol shall have as a minimum ten (10) years aircraft maintenance experience. For individuals that do not meet the 10 year requirement, the SP may request a waiver from the CO through the Chief COR. Additionally, any individual who signs exceptional release/conditional release or downgrades a Red X symbol shall be trained to perform aircraft mechanic duties at the 7-level equivalency. Furthermore, individuals who sign exceptional release/conditional release or down grade Red X symbols shall complete the special certification process and be identified on the SCR IAW AFI 21-101.

2.1.10.10. Training Business Area (TBA). The SP shall use the Air Force portal web-based application, TBA for training documentation and training management in accordance with AETCI 21-112, Chapters 1 - 7. All training records shall be uploaded into TBA NLT 120 days after contract start.

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2.1.10.10.1. Maintain training records in TBA on each employee. As a minimum, those records shall contain all tasks on which the individual is qualified to perform maintenance/inspections, initials of the individual who provided the training, initials of the employee, and the date training was conducted and/or completed. Primary and alternates will be trained in all tasks to prevent one-deep manned difficulties. Training records shall be made available to the COR or CO upon request. Ancillary/recurring training and special certifications shall be documented in MIS or an Air Force accepted SP database.

2.1.10.11. In the event the follow-on contract is awarded to other than the incumbent and the successor SP hires incumbent SP employees, the following training/qualification/certification minimums are established:

2.1.10.11.1. The incumbent SP shall provide employee training records to the employee NLT the first day of contract change-over period.

2.1.10.11.2. As reflected by appropriate records and MIS products, the incumbent SP employees’ qualification/certification will be considered valid for a period of up to 120 calendar days, beginning on contract performance start date. Within this 120 calendar day period, the successor SP (other than the incumbent) shall verify the qualification/certification of former incumbent SP employees and ensure qualifications/certifications are current and documented for those personnel. All such qualification/certification actions shall be IAW provisions of this PWS paragraph 3.1.10.2.1.

2.1.10.11.3. Annual or greater interval certification requirements shall be accomplished when next due and may exceed the 120-day criteria listed above and shall be documented.

2.1.10.11.4. Other training/qualification/certification shall be accomplished IAW terms and conditions of this contract.

2.1.10.12. The Government will provide technical training for new equipment requirements/technologies not currently addressed in this PWS. This training will be provided only to an initial cadre of SP personnel requiring specialized formal training, not to exceed twenty-five (25) percent of the target population.

2.1.10.12.1. Requests for training shall be IAW AETC Education and Training Course Announcement website instructions and submitted a minimum of ninety (90) calendar days prior to class start date by the SP through the COR to the CO. The Government will reimburse actual training costs (e.g. conference, seminar, and class fees as approved by the CO), per diem, and travel at Government rates IAW Joint Travel Regulations (JTR).

Allowable costs will be reimbursed under the Travel/Training CLIN.

2.1.10.13. SP employees are eligible to enroll in Air Force Institute for Advanced Distributed Learning (AFIADL) courses and participate in Air Force training courses requiring TDY

Sheppard AFB Applicable To All Services

2-1-12 when it is of direct benefit to the Government as approved by the CO. Use of Government quarters at prevailing rates are encouraged when available.

2.1.10.14. Cost reimbursement for travel, per diem and fees for other mission related conferences, seminars, classes, etc., may be considered on a case by case basis with proper coordination through the Chief COR and approval by the CO. Excluded from reimbursement are internal employee initial, certification, and qualification training.

2.1.10.15. The SP agrees to indemnify and hold the United States Government harmless, whether in tort or in contract, for any and all loss or liability for injury to or death of SP personnel in transit to or from or during the period of attendance at any training or school provided by the United States Government, whether such training or schooling is provided for under contract with or by the United States Government. This indemnification and hold-harmless agreement shall apply whether or not the training or school is provided for under contract between the parties to this agreement.

2.1.10.16. The Government will provide Equipment Custodians, and their alternates, initial custodial training (Base Level Supply Customer Training) NLT five (5) duty days prior to the start of the basic contract period. Supply training courses are outlined in AFI 23-101.

2.1.11. Quality Control System. The SP shall establish and maintain a formal “compliance-oriented” Quality Control System (QCS), using AFI 21-101 as a guide, to ensure the requirements of the contract are provided as specified, and ensure SP compliance with aircraft and equipment technical data and applicable AF directives. The QCS is one of the most important aspects in maintaining contract compliance. The QCS is the cornerstone for meeting mission requirements, customer expectations, and reduced contract costs and must continuously strive to improve the quality of maintenance and evaluation processes. Inability to maintain expectations or failure of the QCS is one of the most serious contractual violations.

2.1.11.1. The QCS shall promote a proactive process/product/service improvement program, a safe working environment and quality initiatives. The QCS shall be designed to improve mission readiness by ensuring personnel, aircraft, support equipment, supplies and other Government assets meet or exceed established performance standards. The QCS must have a clearly defined, independent, unbiased inspection process that will effectively measure how well the maintenance organization meets or exceed standards. The QCS shall allow management emphasis to be placed where and when necessary to resolve or correct identified negative trends and problem areas. As a minimum, the SP’s system shall encompass deficiency reporting, product improvement program, weight and balance program, impoundment program, functional check flight program, technical order distribution office, Foreign Object Damage (FOD) and Dropped Object program and the One Time Inspection (OTI) program.

2.1.11.2. The SP shall develop a formal Quality Control Plan (QCP) to implement and manage the QCS. The QCP shall address how the SP will evaluate the quality of maintenance and the compliance of focus areas, programs, and processes. The QCP shall contain a detailed

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Root Cause Analysis (RCA) process and its components to deal with SP QC and Government identified discrepancies. The plan shall outline the SP’s Trend Analysis process and describe its’ methodologies. The plan shall be designed to collect data to provide an overall picture of maintenance quality, capability, program compliance and process effectiveness. The SP shall use the data collected to proactively monitor and control the quality of maintenance and adherence to programs and processes. Findings will be used to focus the SPs’ attention on correcting/preventing maintenance and program issues. By using collected data to identify problems and negative trends, the SP shall implement corrective actions to eliminate or minimize these problems and negative trends.

2.1.11.2.1. The SP shall provide a copy of the plan to the COR and CO for review and acceptance NLT the pre-performance conference. Anytime changes are made to this plan, they shall be submitted to the COR prior to submittal to the CO for acceptance. QC Inspectors will not perform maintenance or be augmentees to other work centers.

2.1.11.2.2. The QCP shall include the minimum routine technical and program management inspection requirements and the inspection criteria/baselines contained in this PWS. The SP shall ensure the QCP has provisions for the following:

2.1.11.2.2.1. Equipment Condition Inspections (ECI): The SP shall establish an inspection system to determine condition, preservation, safety, reliability and serviceability of all assigned Government assets. ECIs shall include, as a minimum; technical data, safety, environmental, housekeeping, tools, equipment, supplies, forms, and MIS documentation used to accomplish the task.

2.1.11.2.2.2. Personnel Evaluations (PE). The SP shall establish a personnel evaluation system to determine personnel proficiency, to include the quality of training, to enhance mission performance and the preservation of Government assets. Evaluation methods shall be designed to identify weak or problem areas concerning safety of flight, safety of Government equipment operation, quality of workmanship, and promote employee full participation in quality improvement efforts.

2.1.11.2.2.3. Program Management Inspections (PMI): The SP shall establish an inspection process designed to assess each work center’s management programs. See Table 2.1.11.4 and Section 3-2.

2.1.11.2.2.4. Safety Violations. The SP shall establish a means to identify, record and correct maintenance safety violations.

2.1.11.3. The SP shall establish a program that provides for on-site records of all inspections conducted by the SP and necessary corrective action taken. Documentation shall be made on AF IMT 2419, Routing and Review of Quality Control Reports, and AF IMT 2420, Quality Assurance Inspection Summary, and be made available upon request by COR or CO.

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2.1.11.4. The SP shall notify and coordinate with CORs prior to the performance of evaluations as specified in writing by the Chief COR.

2.1.11.5. The SP QC Section shall be responsible for management and oversight of TCTO/Configuration Management, Modification Processes and OTI Programs IAW AFI 21- 101.

2.1.11.6. QC Database. The SP shall establish a data program that provides for on-site retrieval of all inspections conducted by the SP and CORs and corrective actions taken. The database shall provide a means to determine if the frequency of identified discrepancies warrants improvements to applicable technical data or other directives.

2.1.11.7. QC Summary. The SP shall establish and publish a monthly summary of all QC actions. As a minimum, the summary shall include all findings for equipment inspections and personnel evaluations. The summary shall also include a specific summary of open and closed discrepancies that were discovered by COR and SP QC inspectors. Open discrepancies will continue to be listed each month until they are closed. This summary shall be provided to the COR and HQ AETC/A4PM, NLT seven (7) duty days after the end of each month.

2.1.11.8. Quality Review Meeting. The SP shall meet periodically with the FC, COR, and the CO to promote a “partnership” in identifying and resolving negative trends, achieve clarifications, and to discuss and resolve issues. The SP shall be required to meet during the first month of the contract. Thereafter, upon SP, CO, FC or COR request, meetings may be convened. The CO will provide, and the COR, and SP shall sign written minutes of these meetings. The SP shall so state any areas of non-concurrence, if any, in writing to the CO within five (5) calendar days of receipt of the signed minutes.

2.1.11.9. The SP shall implement and manage a Product Improvement Program (PIP) IAW

AFI 21-101.

2.1.11.10. The SP shall implement and manage Deficiency Reporting (DR) process and exhibit storage IAW TO 00-35D-54 and AFI 21-101.

2.1.11.11. The SP shall implement and manage a Technical Manual Change Recommendation and Reply (AFTO Form 22) process IAW TO 00-5-1.

2.1.11.12. The SP shall implement and manage a Source, Maintenance and Recoverability Code change request process (Document Routing Entry and Mail Submitter (DREAMS) automated system) IAW TO 00-25-195, 00-35D-54 and AFI 21-101.

2.1.11.13. The SP shall support Product Improvement Working Groups (PIWG) IAW AFI 21-101 and AFI 21-118.

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2.1.11.14. The SP shall maintain the aircraft weight and balance program IAW AFI 21-101.

The senior weight and balance technician serves as the weight and balance official. This official is responsible for compliance with all TO procedures for weighing aircraft and maintaining required documents. A qualified weight and balance technician verifies scale readings and does the actual computations on the weight and balance documents.

2.1.11.15. The SP shall maintain the aircraft and equipment Impoundment Program IAW AFI 21-101 and local directives. The service provider QC will notify COR of all impoundments.

2.1.11.16. The SP shall establish and maintain a One Time Inspection (OTI) program IAW

AFI 21-101.

2.1.11.17. The SP shall establish and maintain a Technical Order Distribution Office (TODO) IAW AFI 21-101, TO 00-5-1, AF Technical Order System and AFI 63-101/20-101, Integrated Life Cycle Management to manage and maintain TOs and electronic TOs (eTO) for 80 FTW maintenance operations. Additionally, the TODO shall be responsible to manage and facilitate eTO and electronic tool (eTool) usage and configuration IAW TO 00-5-1 and AFI 21-101.

2.1.11.17.1. The SP shall ensure TODO and TO Distribution Account (TODA) personnel, as well as TO library custodians and TO users, are trained IAW TO 00-5-1 and AFI 21-101.

2.1.11.17.2. The SP shall maintain and update all TOs and eTOs IAW TO 00-5-1 and AFI 63-101/20-101.

2.1.11.17.3. The SP shall provide a copy of all TO changes involving hazardous materials to the HAZMAT Pharmacy.

2.1.11.17.4. The SP shall use and manage eTOs, and shall use, manage and configure Government furnished eTools IAW AFI 21-101, and TO 00-5-1, paragraph C.4.4.2 (Government furnished eTools are listed in Appendix FE)

2.1.11.17.4.1. The SP shall register Master eTools in the Enhanced Technical Information Management System (ETIMS) located on the Air Force Portal at https://www.my.af.mil/etims/ETIMS/index.jsp.

2.1.11.17.4.2. The SP shall establish TO libraries and associate the account users, Master eTools and Master Desktops to the TO libraries.

2.1.11.17.5. The SP shall perform Functional System Administrator/Client Support Administrator (FSA/CSA) duties on eTools. The SP may designate their Technical Order Distribution Office (TODO) to accomplish FSA/CSA duties (see TO 00-5-1, paragraph, C.4.4.2.). The FSA/CSA shall have, as a minimum A+ or Network+ Information Assurance Technical (IAT) Level 1 certification (reference Defense Federal Acquisition Regulation (DFAR) clause 252.239-7001, Information Assurance Contractor Training and Certification, Sheppard AFB Applicable To All Services

2-1-16 and DOD 8570.01-M). Specific FSA/CSA duties and responsibilities are outlined in AFI 33- 115V1, Network Operations (NETOPS), Chapter 4.

2.1.11.17.5.1. The TODO is responsible for the management, the planning and the requirements of the TO program and how the eTool architectures are set-up. The FSA/CSA shall facilitate and enable the eTool technology based on available resources and the TO program’s organizational requirements.

2.1.11.17.5.2. The FSA/CSA shall manage and configure eTools for distribution and viewing of eTOs using eTO Viewer (eTOV) software and establish eTool master and slave synchronization schedules.

2.1.11.17.5.3. The FSA/CSA and TODO shall routinely audit eTO currency on eTools and resolve eTO/eTool distribution and synchronization problems.

2.1.11.17.5.4. The SP shall back up the PKI Certificate for all eTools designated as "Master eTools" IAW the CERT/LDAP Functional Users Guide at: https://cs3.eis.af.mil/sites/OO-LG- TO-HP/default.aspx.

2.1.11.18. The SP shall maintain the Functional Check Flight (FCF) Program IAW applicable TOs, AFI 21-101. The SP shall facilitate and support FCF activities on non-assigned aircraft.

The Government will provide FCF pilots.

2.1.11.19. The SP shall implement an In-Process Inspection (IPI) program IAW AFI 21-101 and TO 00-20-1.

2.1.11.20. The SP shall implement a Lost Tool/Item Recovery Program. The service provider QC section shall maintain a monthly record of all lost tool/item notifications. A report numbering system shall be developed for control and tracking of each AETC IMT 138.

All open report control numbers shall be reconciled not later than five working days after the first of each month. The service provider QC Manager, or designated representative, shall be responsible for review of each completed AETC IMT 138, and validation of all actions taken, for adequacy, prior to recommending release of affected equipment. All AETC IMT 138s, and records of notification, shall be maintained in the service provider’s QC section for the life of the contract.

2.1.11.21. The SP shall establish and manage a Self-Assessment Program/Checklists that meets the intent of AFI 90-201 and ensure compliance with contractual requirements.