Attachment 1 - Performance Work Statement 17 May 2024.pdf

Performance Work Statement (PWS)

Automated Entry Control System Andrews Regional Command Post

Joint Base Andrews, MD

17 May 2024 Version 8

1.1 GENERAL

This PWS establishes the requirements for removal, install, maintenance and repair of an electronic security system (ESS) vindicator-based badge entry combined with a pin-based reader that allows authorized personnel identified by management to enter the Andrews Regional Command Post (ARCP) at 1220 Operations Drive, in accordance with Air Force Instruction (AFI) 31-101, Integrated Defense. All services shall be performed by certified technicians including installation, performing maintenance and repair of the system that utilizes restricted area badges (125kHz). The contractor shall provide all personnel, equipment, tools, materials, and supervision necessary in performance of this contract.

1.2 SCOPE

The requirement for ARCP includes removal of existing and install of new ESS equipment and software in building 1220 located on Joint Base Andrews, MD that can be managed and operated within the ARCP to meet the requirements outlined in accordance AFI 31-101. The ESS system will need to be operational 24 hours per day, 7 days per week. The solution must employ state-of-the-art door entry reader technology capable of reading DoD Common Access Cards (with associated pin), and commercially available 125 kHz cards, as well as remote entry unlock capability, and four internally managed access configurations. The solution installation must minimize disruption and downtimes to the mission-critical operations conducted in the facility and ensure the Restricted Area remains secure. The solution requires prompt service response and support in the event of system failures or malfunctions.

1.3 SPECIFIC REQUIREMENTS

1.3.1 Contractor shall only install equipment IAW the Physical Access Control System (PACS) products listed under the “Approved” section which have met the security and functional requirements set by GSA’s FIPS 201 Evaluation Program, and have been approved for use by the Federal Government. Products may be viewed at FIPS 201 Approved Product List (idmanagement.gov)

1.3.2 The install shall use equipment that works with the Restricted Area Badge (RAB) issued that is a HID product part number 1386LGGMN with a format of H10301 with a facility code of 89. All readers will also support DoD Common Access Cards and commercially available 125 kHz proximity cards.

1.3.3 All equipment, hardware and software must be GSA approved to meet security guidelines and specifications. The contractor will remove and replace non-operational existing access control systems to effectively manage personnel access to the Andrews Regional Operations Center section of Building 1220.

1.3.4 The contractor will also replace the existing access control administrative system with an updated system. This system will have a software application capable of operating on the Air Force Standard Desktop Configuration on Windows 11. This system will be on a stand-alone network to ensure limited administrative access to the system. The preferred workstation will utilize a laptop; however, if the provided workstation is a desktop tower, the contractor will supply a monitor, mouse and keyboard for the administrative system. Also, the contractor will also supply proximity card readers for enrollment and programming access.

1.3.5 The contractor may reuse the existing cable for the existing door readers. Testing and revalidation must be done on any existing cabling/hardware prior to being used. In the event of faulty existing cabling, the contractor shall install new cable for the applicable component.

1.3.6 New composite cable will need to be used for the four (4) new door readers, the remote release switch for the outer and inner Command Post doors, and two door position switches.

1.3.7 The ARCP will have a total of thirteen (13) card readers, one (1) motion sensor, and two (2) Emergency Release buttons as part of the Automated Entry Control System.

1.3.7.1 The contractor will replace eight (8) existing door access readers with PIN capability and program doors for proper operation.

1.3.7.2 The contractor will remove three (3) exit motion sensors and replace with three

(3) access readers with PIN capability.

1.3.7.3 The contractor will install two (2) card readers used to exit entrapment areas.

1.3.7.4 One (1) card reader with PIN capability and one (1) exit motion sensor will be installed for entry and exit for the Crisis Action Team (CAT).

1.3.7.5 The contractor will install a new emergency release for Entrapment Area 1 and reconfigure an existing emergency release for Entrapment Area 2 that will be used during emergency evacuations. The release will be located next to the inner most entrapment door that when activate will allow both inner and outer entrapment doors to be open simultaneous during an emergency.

1.3.8 The contractor will tag all new and applicable wires with the removal of existing panels.

Contractor will properly dispose old panels.

1.3.9 The contractor will connect the administrative system and configure an entrapment area between the inner and outer Command Post doors, preventing both doors from being open simultaneously.

1.3.10 The contractor shall install one (1) door station controller with video intercom capabilities, and four (4) call buttons to be located on the outer side of each entrapment door.

The contractor will configure the system to be capable of opening individual entrapment area doors and lock all doors during lockdown situations. The system shall be IP-based using CAT-5e or CAT-6 cable.

1.3.11 Contractor shall patch all wall damage that was caused by placement of removed panels and card readers.

1.3.12 The contractor shall provide one four (4) hour training session upon completion of install for up to four (4) users on system operation.

1.4 PERIOD OF PERFORMANCE

The install shall not exceed 90 days from date of award with a base and 4 option years of continuous service and maintenance.

1.5 CONTRACT MANAGEMENT

All requirements within the PWS apply to this effort and addressed in the Records Maintenance Reports

1.5.1 Record Maintenance: The Contractor shall maintain the ESS trouble report records, and the records of any additional work on the ESS for each location for which maintenance is being provided. All records will have electronic version saved as a PDF.

1.5.2 Record Keeping: The Contractor shall maintain the ESS Installation Records to include wiring, cabling, system layout drawings, floor plan drawings and assignment records.

The Contractor shall preserve and retain all records and reports during the entire period of contract performance. This shall include copies of all as-built drawings that resulted from the initial installation. If the contractor alters an installation, the contractor shall provide updated drawings. The Contractor shall update these records no later than 30 calendar days following an action that altered the records. The contractor shall provide the original record or a reproducible copy of any such record within 5 working days of receipt of the request. These records shall be given to the GR or his/her designated representative upon expiration of the contract.

1.5.3 Trouble Report Records: The Contractor shall maintain written records of all outages and trouble reports made by the on-site GR or his/her designated representative. These records shall include appropriate identification of the user by: station line affected, time, date, nature of the trouble, type of outage (Minor, Major, or Catastrophic).

1.6 SECURITY

The contractor shall coordinate base access requirements with the on-site Government Representative (GR). As personnel will be escorted in the work area, contractor personnel will not require a security clearance.

2.1 LEVEL OF MAINTENANCE

The Contractor shall perform corrective maintenance to restore all outages outlined below in subparagraphs 2.2.1-2.2.3. The contractor will provide a commercial standard one-year warranty and maintenance sustainment for all contractor provided hardware/software, materials, and workmanship. The warranty period will not begin until final government acceptance. After completion of the initial year warranty period, the contractor will provide an additional four years of an optional sustainment contract.

2.1.1 SCHEDUELED MAINTENANCE

The Contractor shall schedule all service interruptions for the purpose of working on the ESS, the work shall be done at a time that causes the least inconvenience to the system users. The time can vary due to operational missions. To mitigate potential delays, scheduled interruptions will be coordinated at least 14 days prior to service. The Contractor shall notify and obtain approval from the on-site Government Representative (GR) (ARCP NCOIC, C2 Operations Systems or designated representative) in advance of any scheduled service interruption. The Contractor shall specify the starting time and duration of the interruption along with what lines will be affected.

2.2 DEFINITIONS OF CATASTROPHIC/MAJOR/MINOR FAILURES

2.2.1 Catastrophic Failures: Loss of capability to 50 percent or more of the door readers (7 door readers), or any of the four Command Post entrapment area doors, or any of the administrative systems. If a catastrophic failure occurs, the contractor will perform a service call. The contractor shall be available to be contacted 24 hours a day with contractor’s personnel will arrive on site within 4 hours of notification and immediately commence problem diagnosis and repair actions. The contractor will work continuously until full system capabilities are restored.

2.2.2 Major Failures: Loss of capability to 25 percent or more of the door readers (3 door readers) If a major failure occurs, the contractor will perform a service call. The contractor’s personnel will arrive within 5 hours of notification during normal duty/business hours. In the event of a notification during non-duty hours the contractor’s personnel will begin repair at the beginning of the next duty day during normal duty/business hours. Service will be restored within 48 hours of initial notification.

2.2.3 Minor Failures: Any abnormal hardware or software fault (i.e. issues with administration workstation) that degrades service to less than the desired performance, but which does not constitute a major or catastrophic failure. If a minor failure occurs the contractor will perform a service call as soon as possible. The contractor will restore all minor failures no later than three duty/business days after notification.

3.0 PLANNING/PROGRAMING

The contractor shall provide all manpower and equipment necessary to complete the maintenance and support efforts at the ARCP. This work will be conducted at the subject installation.

4.0 DELIVERABLES AND MAJOR ACTIVITIES

The contractor shall deliver the following Deliverables:

Performance Objective PWS Performance Threshold Record Maintenance 1.6.1 - 1.6.3 No more than (2) documented incidences of not receiving requested reports within the five (5) daytime period allowed.

Notification to GR regarding service calls and corrective action.

2.1 No more than one (1)

documented incidence of not notifying the GR or designee within 4 hours of repair

Repair system within allotted time frame

2.2 - 2.2.3 No more than one (1) documented incidence where system was not repaired in the allotted time for the various failures.

Availability of contractor support

2.1 - 2.2.3 Contractor receives more than two (2) formal customer complaints per year from any one location.

All deliverables shall be submitted complete and free from error. Deliverables are considered "draft" only in that they have not been reviewed and coordinated with government representatives. The Contractor shall immediately advise the GR and the Contracting Officer of any circumstances that affect completion of this delivery order within the prescribed time.

5.0 ACCEPTANCE CRITERIA

5.1. Testing: Data/results shall demonstrate compliance with standards set forth herein. The Government will accept services based upon test data, witness of test and/or independent test, at the Government’s discretion. Any discrepancies identified/detected during testing and/or by inspections conducted either by the Government or the contractor shall be resolved by the contractor. The Government reserves the right to refuse final acceptance until all discrepancies have been resolved.

6.0 ADMINISTRATIVE CONSIDERATIONS

6.1 Government Point of Contacts

ARCP, C2 Operation and Systems: 301-981-5058 ARCP email: 316.WG.Staff.CP.Duty.Officer@us.af.mil

7.0 GENERAL INFORMATION

7.1 Security Requirements: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The contractor shall be responsible for the action of any of their subcontractors and their employees who are working on JBA. The contractor and subcontractor shall hire U.S. citizen(s) that are in possession of a valid State driver’s license and birth certificate. If the employee is not a U.S. citizen, the contractor and/or subcontractor may hire non-U.S. citizens if they are in possession of a Green Card, Social Security Card, Resident Card, Work Visa, and State issued Identification Card. If driving on base a State issued driver’s license is required.

7.2 WEAPONS. Weapons of any sort are not authorized on JBA, this includes guns, knives, swords, nunchucks, brass knuckles, or any other weapon that has a sole purpose to injure or maim. Combination tools such as Leatherman and small pocketknives with folding blades less than four inches are authorized if used in the performance of duty. Those found in violation of this directive are subject to apprehension, criminal charges, and debarment from the installation.

7.3 ILLEGAL CONTROLLED SUBSTANCE: Illegal controlled substance and narcotics are not authorized on JBA. Controlled substances shall not be transported on the installation via vehicle or on an individual person. Marijuana/cannabis, cocaine, crack cocaine, LSD, methamphetamine (meth), heroin, anabolic steroids, psilocybin mushrooms, are some of the forbidden substances (this list is not all-inclusive).

Prescription medications are authorized for the person the medication is issued; however, the medication must not be expired and the label must clearly indicate the name of the person the medication is issued to. Otherwise, prescription medication may be deemed illegal by law enforcement officials. Those found in violation of this directive are subject to apprehension, criminal charges, and debarment from the installation.

7.4 BASE PASS – To obtain base passes, the contractor shall provide on company letterhead, the names of each employee with the information listed below. This information shall be provided to the ARCP POC for approval and completion of a Long- Term Contractor Access Pass. Once approved, the list of names shall be put into the contract file. The contractor shall be responsible for the turn-in of passes issued to employees who separate from the contract before the expiration date of each contract period including any extensions to the contract. Lost or stolen passes shall be reported immediately to the ARCP POC. Contract employees shall not enter restricted areas and are subject to search according to Security Forces (SFS) regulations.