FLECS PWS 19 Feb 21__FINAL.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

MAINTENANCE FOR INTERGRATE BASE DEFENSE SECURITY SYSTEM

(IBDSS)/FLIGHT LINE ENTRY CONTROL SYSTEM (FLECS)

20 JAN 2021

Updated 19 FEB 2021

POC: TSgt Erica Crim 316th Security Support Squadron 1602 Brookley Ave. Room #220 Joint Base Andrews, MD 20762

(301) 981-4057

TABLE OF CONTENTS

Chapter Title Page Chapter 1 Service Description 3 - 6 Chapter 2 Government Furnished Items 7 Chapter 3 General Information 8 - 11 Chapter 4 General Description of

Equipment/Software requiring maintenance

CHAPTER 1

Service Description

1.0. SCOPE: This contract is for the repair/sustainment of all turnstiles, drop arms, and all the FLECS vehicle gates to include all Non rated vehicle gates at Entry Control Points (ECPs) of 1, 8, 13, 18, 19, 22 outbound, 24 outbound and 28. The contractor shall establish and maintain a sustainment support for a base period of 12 months and four 12 month Option Periods to perform the functions described below. The contractor will develop a maintenance and sustainment plan for government approval based on the requirements below.

1.1. MAINTENANCE: The contractor shall provide on-site maintenance and sustainment support portions of the installed Joint Base Andrews (JBA) Integrated Base Defense Security System (IBDSS) equipment as indicated in the Appendix of this PWS. The contractor shall respond to any major malfunctions(s) of any vehicle gate/pedestrian turnstile within eight hours of notification and restore at least partial system capabilities within 24 hours. The loss of any one or more vehicle/pedestrian gate and associated equipment, and display area components are considered Major Malfunctions. Response to and repair of service calls/system failures are timely 95% of the time. This will be calculated at the end of each month based on the number of calls responded to that made or exceeded the eight hour response time (i.e., if there were 20 service calls for the month, and 19 of those calls were responded to within eight hours, and one call exceeded the eight hour response time, the contractor would have an on time response of 95%). Maintenance support shall be provided no later than the next duty day for all other failures, to include partial failures, unless otherwise directed by the Government. The contractor shall perform all required preventive maintenance actions on all installed equipment and integrated legacy equipment, in accordance with the original equipment manufacturer's recommendations.

1.2. The contractor shall deploy a permanent certified crash barrier gate field engineer and/or technician to Joint Base Andrews to perform fault isolation of equipment as listed in the Appendix of this PWS to the lowest replaceable module/part, remove and replace the faulty module/part, and send the faulty module/part back to Depot for repair/replacement. The contractor shall utilize spare modules/parts pre-positioned by the contractor at Joint Base Andrews to meet specified system recovery requirements.

1.3. Contractor Logistics Support (CLS). The contractor shall provide organizational-level maintenance support through its home facility or established vendor relationships for installed Joint Base Andrews IBDSS equipment and any integrated legacy equipment. The contractor shall serve as a repository for all Joint Base Andrews IBDSS maintenance documentation on-site to facilitate repairs. The contractor shall establish an IBDSS website to post relevant documentation regarding maintenance activities to provide the government visibility into sustainment status, which shall include, at minimum, all pertinent information on return material authorizations in the CLS pipeline. The contractor shall also provide a quarterly progress report to the Government documenting all failures incurred during the period of support. Inventory of on-site and depot level parts are accurate as reported 98% of repair documentation is accurate and timely. This will be calculated at the end of each quarter based on review of the documentation (i.e.), if there were 50 documented failures for the quarter that required parts replacement, and 46 of those documents were filed and written accurately, and four documents had minor errors regarding part price or the paperwork for the fix were not filed within the quarter, the contractor would have a 92% for accurate and timely documentation).

1.4. Contractor Depot support shall additionally include:

1.5. Maintaining a list of Original Equipment Manufacturers (OEM) to supply replacement parts and equipment. Develop and implement a repair concept for using commercial vendors to provide support for systems and components based on security requirements and a cost benefit analysis.

1.6. Develop and implement a depot level documentation management system.

1.7. Develop and implement internal depot processes to provide telephone and/or email engineering, troubleshooting, and maintenance support to field maintenance technicians by off-site Subject Matter Expert (SME). If required, generate a "Fly-Away" Team to support a "Validated" Emergency Depot Level Maintenance request from Joint Base Andrews Government representative.

1.8. Inspect repaired equipment received from vendors prior to installation at Joint Base Andrews.

Establish an Acceptance Testing Program, which identifies and tests spares requiring post repair Operational Validation prior to delivery.

1.9. Review sustainment data to identify failure patterns and discuss such failures with manufacturers to identify alternatives that might improve system operations. Establish a Failure Made Analysis program that identifies potential causes of failures and recommends changes in system hardware, repair procedures or technical procedures to enhance system operability.

1.10. Sustainment Engineering. The contractor shall provide sustaining engineering services as necessary to find satisfactory substitute components for any Commercial off the Shelf (COTS) hardware items that become obsolete. The contractor shall provide vendor supplied equipment cut sheets for any substitute components approved for installation by the Government. Drawing package shall be updated as required to reflect the substitute hardware items.

1.11. Support Equipment. The contractor shall furnish all organizational level support/test equipment required to maintain the installed hardware.

1.12. Commercial Manuals and Documentation. For all substitute components purchased and installed by the contractor with Government approval, the contractor shall provide copies of all commercial manuals associated with the installed equipment. The documentation shall include any specifications and drawings normally provided with the equipment when purchased from the vendor.

1.13 Sparing Concept. The contractor shall provide spares at Joint Base Andrews sufficient to meet the partial recovery requirement within 24 hours. The contractor shall develop in his/her own format, a recommended spares list to support organizational level maintenance to remove/replace at the Line Replacement Unit (LRU) level for government approval. This list shall be based on the

30-day (CONUS)/45-day (OCONUS) repair cycle while assuming continuous system operation.

Initial sparing will be provided to the contractor as Government Furnished Equipment (GFE) from the existing contract. All other replacement parts will be procured on an as needed basis from the OEM vendor using funds allocated within the Sustainment Contract for this purpose.

1.2. Repairs.

1.2.1. The IBDSS at Joint Base Andrews, also known as FLECS, consists of a variety of subsystems, including the Entry Control Subsystem. The Entry Control Subsystem consists of 34 entry control points that provide a control mechanism for vehicle and personnel entry into secured areas. This contract is for the repair/sustainment of all turnstiles, drop arms, NODE APC units, batteries, external battery units and all the FLECS vehicle gates.

1.2.2. Maintenance support of IBDSS system components transitioned to Vindicator is provided through a separate contract managed by the Air Force Life Cycle Management Center (AFLCMC) at Hanscom AFB.

1.2.3. Major repairs caused by third parties, defined as those other than normal wear and tear (i.e. damage caused by drivers/personnel), will be paid for by the Government on a cost-reimbursable basis. The contractor shall submit a quote to the contracting officer for approval and a supplemental modification will be executed to ensure timely repair to damaged gates that will ensure continued operations with minimal impact on mission needs. The American Power Conversion Uninterruptible Power Supply (APC UPS) replacement and cost/labor will be covered within the contract. The field engineer will keep a spreadsheet of all APC UPS located in the node enclosures which needs replacement. The contractor will replace all outdated or malfunctioning operator boxes that have reached point of failure or no longer functional.

Operator boxes will be upgraded and installed to a newer version (i.e. Lift Masters).

1.2.4. Minor repairs such as straightening and reattaching drop arms, replacing safety bars, replacing plastic bolts/nuts, and touching up paint shall be provided by the contractor to ensure gates return to operational status in a timely manner and to minimize impact on the base mission.

1.2.5. This will included fixed sustainment for all circular loops per the Vehicle Detection

Loop Design Guidance (VDL) Version 4.0. Minor repairs such as loop wire, sealant, lead and helper loops, backer rod and miscellaneous parts shall be provided by the contractor to ensure gates return to operational status in a timely manner and to minimize impact on the base mission. Major repairs caused by third parties, defined as those other than normal wear and tear (i.e. damage caused by drivers/personnel and road constructions), will be paid for by the Government on a cost- reimbursable basis.

1.2.6. Response Time. In cases of emergency repairs, the contractor shall have up to eight hours to respond and be on site from the time the call is dispatched. At which time the contractor shall report ready for work.

1.2.7. Exclusions. The contractor shall make every effort to return damaged drop arms and other gate components to operational status within 24 hours; however, if special parts are required, it is understood that this may delay the repair of these gates until the part is ordered and arrives for installation.

1.2.8. Quality Assurance. According to the Inspection of Services clause (FAR 52.246-4), the government will evaluate the contractor's performance using the periodic method of surveillance as well as the random sampling method. No specific format is required for this documentation, provided it clearly proves the aforementioned requirements have been met. The Contracting Officer's Representative (COR) will monitor the contractor's performance in accordance with the Quality Assurance Surveillance Plan (QASP), evaluate the contractor's performance and report the results in a monthly report, citing contractor deficiencies and providing specific details of the deficiencies. The COR will note and document acceptable and unacceptable performance.

The COR will be assisted and/or augmented by an alternate and/or the Project Manager or alternate as needed.

1.2.9. ROUTINE SERVICES: Routine services are repairs that are reported, scheduled and performed during duty hours. The contractor shall perform repairs to return an existing system or component to full operating condition. The contractor shall document discrepancies and corrective action(s) taken to correct the discrepancies. This information shall be made available to the designated Government representative. When requested by the Government, the contractor shall provide equipment hookup to the existing monitoring system, startup and/or shut down, service outage for restoration or other similar work resulting from modifications to a building or system. Upon notification of a routine service requirement by the QAP, the contractor shall report no later than 24 hours after notification. The contractor shall attempt to complete routine services within 48 hours of notification. If the contractor is unable to complete services within required time period, the COR shall be immediately notified and additional arrangements made to accomplish the required service as soon as possible. Contractor shall maintain documented status reports of each incident and make the documentation available to the Government upon request.

1.2.10. EMERGENCY SERVICES: Emergency services are calls initiated after normal duty hours which are 6:00 pm to 12:00 am. The contractor shall report as directed no later than 12 hours after notification to include holidays and weekends, and shall continue work until the system has been restored. The contractor shall attempt to complete routine services within 24 hours of notification. If Contractor is unable to complete services before the start of the next business day, the QAP shall be notified by 10:00 am, next business day and make additional arrangements made to accomplish the required service as soon as possible. Contractor shall maintain documented status reports of each incident and make the documentation available to the Government upon request.

1.2.11 ROSTER UPDATES: The Contractor shall immediately submit a complete and updated roster of all personnel of contact (POC) when any personnel changes have been made. Long term badges of personnel no longer employed by the Contractor shall be returned to the COR no later than the next business day after the termination of employment.

SERVICES SUMMARY

Performance Objectives

PWS

Ref. Performance

Thresholds

Organizational Level Maintenance 1.1 Response to and repair of service calls/system failures are timely

95% of the time

Contractor Logistics Support 1.3 Inventory of on-site and depot level parts are accurate as reported. 98% of repair documentation is accurate and timely

Sustainment Engineering 1.10 Selected equipment functions integrates and functions with existing systems upon permanent installation

Support Equipment 1.11 All required tools/diagnostic equipment on hand

Commercial Manuals and Documentation

1.12 All current equipment

manuals and documentation on hand

Sparing Concept 1.13 Monitored during failures

Chapter 2

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

2.1. Office Equipment.

2.1.1. The Government will provide the necessary office furnishings (desk, chair, and a way to have internet) and storage area to support the contractor maintenance personnel and maintenance activities. The space shall be large enough to accommodate the storage of electronic equipment, two desks, two chairs, two desk-top computers, two five-drawer file cabinets, one phone, and one combination copier/scanner/fax machine (i.e., a minimum of 300 square feet). The furnishings, storage racks and associated equipment (i.e., desktop computers, phones, and copier/fax/scanner machine) will be transitioned from the previous sustainment contract and/or purchased by the contractor.

2.2. IBDSS Equipment.

2.2.1. The contractor shall accept the condition of equipment "as is". As funding becomes available, at such time the contractor shall be required to make the necessary repairs on equipment.

2.2.2. Initial Sparing as stated in 1.13

2.3. Storage Areas.

2.3.1. Climate Controlled. The Government will provide an on-site climate controlled storage area for all spare parts, electronics and equipment requiring environment controls.

2.3.2. Non-Climate Controlled. The Government will provide an on-site non-climate controlled storage area for all non-electronic spares (e.g., gate arms, sensor poles, node boxes, etc.).

2.4. Government Furnished Services

2.4.1. UTILITIES: The Government will furnish basic utilities necessary to perform maintenance.

2.4.2. POLICE AND FIRE PROTECTION: The Government will provide police and fire protection.

2.4.3. MEDICAL: The Government will provide emergency medical service for contractor employees injured while performing work on this installation.

Chapter 3 General Information

3.1. EMPHASIS ON GOVERNMENT AUTHORIZED REPRESENTIVE: Any work performed under this contract that is not authorized by the Contracting Officer is done at the Contractor's own risk and responsibility.

3.2. INDIVIDUAL POINT OF CONTACTS: The Contractor Shall Provide To The Contracting Officer Or Contracting Officer Representative (COR) A Toll Free Or Local Means Of Communication By Which To Be Contacted During And After Normal Duty Hours (I.E., Cell Phone Number) To Meet The Required Timelines As Noted In This PWS.

3.3. NORMAL DUTY HOURS: The contractor shall perform routine preventative maintenance and shall establish a work schedule, which requires work to be performed during duty hours from 7:30 am – 5:00 pm Monday through Friday, EST. The contractor shall be on call during non-duty hours Saturday and Sunday which includes immediate response to catastrophic failures and/or repairs to troubleshoot malfunctions.

3.4. GOVERNMENT HOLIDAYS: New Year's Day, Martin L. King, Jr. Day, President's Day, Memorial Day, Independence Day, Columbus Day, Thanksgiving Day, Veteran's Day, Christmas.

3.5. SECURITY REQUIREMENTS: All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation. The Contractor shall sign an agreement stipulating the security requirements of this contract.

3.6. CRIMINAL BACKGROUND CHECK REQUIREMENT: The Government will conduct criminal background checks on individuals providing services under this contract, using the procedures set forth in Department of Defense Instruction 1402.5 dated 11 September, 2015.

Background checks will be based on fingerprints of individuals obtained by a Government law enforcement officer and inquiries conducted through the Federal Bureau of Investigation (FBI) and state criminal history repositories. All personnel working on the contract shall have a secret clearance. Individuals shall provide proof of the background check to the AF/Unit Security Manager. Documents required for proof of background check includes a FBI fingerprint check and State criminal history check. The contractor must have the ability to hold or maintain a facility clearance in the events the requirements change to secret.

3.7. PHYSICAL SECURITY: The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the close of each work period, all Government facilities, equipment and materials shall be secured. The Contractor is responsible for safeguarding all government property provided for contractor use.

3.8. CONDUCT: The contractor shall be responsible for the actions of any of their employees or who are working at any location as required by this contract.

3.9. WEAPONS: Weapons of any sort are not authorized on Joint Base Andrews, this includes, pistols, shotguns, assault rifles, rifles, knifes, swards, nunchaku brass knuckles, or any other instrument designed with the sole purpose to injure or maim. Combination tools such as Leatherman and small pocket knives with folding blades less than four inches are authorized if used in the performance of duty. If there are any questions concerning an authorization of an item the contractor shall verify with Non-Commissioned Officer in Charge (NCOIC) at Andrews AFB Visitor Control Center prior to transporting the item on the installation. Those found in violation of directives are subject to apprehension, criminal charges and debarment from the installation.

3.10. ILLEGAL/CONTROLLED SUBSTANCE: The U.S. federal government is the most vocal opponent of the drug industry and it has set the de facto international standards regarding the legality and illegality of different drugs. Illegal controlled substance and narcotics are not authorized on Andrews AFB what so ever, controlled substances may not be transported on the installation via vehicle or on an individual’s person, i.e., marijuana/Cannabis, cocaine, crack cocaine, LSD, Methamphetamine (Meth), Heroin, Anabolic steroids, Psilocybin mushrooms, are some examples of forbidden substances (this list is not all inclusive). Prescription medications are authorized for the person the medication is issued; however, the medication must not be expired and the label must clearly indicate the name of the person the medication is issued to. Otherwise, the prescription medication may be deemed illegal by law enforcement officials. Those found in violation of directives are subject to apprehension, criminal charges and debarment from the installation.

3.11. BASE PASSES: A base identification card/vehicle pass shall be obtained for all employees including any subcontractor. It is the intent of the government that each employee has possession of his pass at all times while working on this contract. The Contractor shall be responsible for the return of any pass when employment and/or the contract is terminated. Lost or stolen passes shall be reported immediately to the contracting officer with a written follow up to the contracting officer within 72 hours.

3.12. SPECIAL QUALIFICATIONS: The contractor shall be experienced in underground power line installation with conduit. The contractor must be able to serge up to 5 factory certified in writing from barrier manufacturers as qualified to maintain and service barrier equipment. The cleared technicians must be available within the emergency response timeframe in the event of significant catastrophic failure or simultaneous failures of the gates. The contractor must prove past performance in similar or like projects.

3.13. SECURITY AGREEMENT: Contractors’ must sign an agreement stipulating the security requirements of this contract. All personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation. Individuals providing services under this contract are subject to background checks IAW Department of Defense Instruction

1402.5 dated 11 September, 2015.

3.14. ENVIRONMENTAL COMPLIANCE: The Contractor shall comply with all applicable federal, state, and base environmental regulations. The Contractor shall notify the CO or COR prior to transporting or using hazardous materials on Joint Base Andrews and submit a completed

AF Form 3952 (Chemical Hazardous Material Request/Authorization) to the CO/COR prior to doing so.

3.15. PARTNERING: The Contractor shall cooperate with the Government in performing all services identified in this PWS to jointly ensure timely and successful execution of this contract.

The focus for all parties should be to maintain life safety of all facilities

3.16. DELIVERABLES:

DELIVERABLES TIME NEEDED

Personnel Listings Due immediately after award (w/government discretion)

Chapter 4

WORKLOAD ESTIMATE

4.1. General Description of Equipment/Software requiring maintenance:

30 Vehicle Gates Eight Automated K-12 crash rated (15,000lbs @ 50mph) gates Six double (entry/exit) gates Two single (exit only) gates Sixteen Automated non-crash rated gates Seven double (entry/exit) gates Two single (entry only) gates Seventeen Pedestrian Turnstiles/ECPs (This includes 113th) Three decorative turnstiles Fifteen non-decorative turnstiles Four maglocks on two building doors for Base Operations (1220) (1 entry/1 exit) APC Uninterrupted Power Supplies throughout entire IBDSS (2,400 batteries/60 APCs)