Atch__3_SpORT_PWS_20170810.pdf

UNCLASSIFIED\\FOR OFFICIAL USE ONLY (FOUO)

PERFORMANCE WORK STATEMENT

(PWS)

FOR

Space Operations Reliability Training (SpORT)

Solicitation: FA255017R8004

Revision: A

10 August 2017

AIR FORCE SPACE COMMAND (AFSPC)

50TH SPACE WING (50 SW)

SCHRIEVER AIR FORCE BASE (SAFB)

Performance Work Statement (PWS) for Space Operations Reliability Training (SpORT) Rev: A 8/10/2017 Solicitation: FA255017R8004

50th Space Wing (50 SW)

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Table of Contents SECTION 1. Requirement Overview

1.1. Curriculum Development

1.2. Course Instruction

1.3. Course Objectives

1.4. Course Components

1.4.1. Personal Readiness Course Component

1.4.2. Error Reduction Course Component

1.4.3. Warfighter Mindset Course Component

SECTION 2. Contract Objectives

2.1. Development Objectives

2.1.1. Curriculum

2.1.2. Course Materials

2.1.3. Data Rights

2.2. Instruction Objectives

2.2.1. Instruction

2.2.2. Evaluation

2.2.3. Contractor Performance

2.2.4. Performance Survey

2.2.5. Certificate of Completion

2.2.6. Class Size

2.3. Government Furnished Equipment

2.3.1. Classrooms

2.4. Travel

SECTION 3. Contractor Requirements

3.1. Management

3.2. Performance

3.2.1. Performance Location

3.2.2. Performance Hours

3.3. Personnel Management

3.3.1. Program Manager

3.3.2. Contractor Employees

3.3.3. SubContractor Management

3.3.4. Contractor Conduct

3.3.5. Contractor Privileges

3.4. Security

3.4.1. Long Term Visitor Group Security Agreement (VGSA)

3.4.2. Clearance Requirements

3.4.3. Pass and Identification Items

3.4.4. Retrieving Identification Media

3.4.5. Traffic Laws

3.4.6. Weapons, Firearms, and Ammunition

3.4.7. Reporting Requirements

3.4.8. Controlled/Restricted Areas

3.5. Safety

3.5.1. General Safety

3.5.2. Closure/Delayed Report/Early Release

Appendix A. Services Summary Appendix B. Contract Data Requirements List (CDRL)

List of Tables

Table 1 Revision History

Table 2 Example Instruction Breakdown

Table 3 Services Summary

Table 4 CDRL List

Table 5 Publications

Table 6 Acronyms

Table 1 Revision History

Paragraph Summary of Change Rev Date

All Initial Release for Solicitation A 10 Aug 17

SECTION 1. REQUIREMENT OVERVIEW

The objective of the SpORT requirement is to develop and execute a comprehensive, multi-day curriculum of interdependent topics to improve the operational culture and effectiveness of space system operators, herein referred to as “space crew,” with a focus on Personal Readiness, Error Reduction, and Warfighter Mindset.

Three separate courses shall be developed and conducted, one each for unit leadership (Squadron Commanders, Operations Officers, Senior Non-Commissioned Officers (SNCOs), one for Mission Commanders and Mission Chiefs, and one for all Operators. An example of potential instruction breakdown can be found in Table 2.

1.1. Curriculum Development

The Contractor shall develop and provide a curriculum to the Government that will comprehensively address the course components in this PWS through courses as illustrated in Table 2. This curriculum shall form the basis for the courses and the subsequent training to be delivered. The Contractor shall develop the entire curriculum to be utilized over the term of the contract. The curriculum shall include but not be limited to a defined course structure, course objectives, instructional content, course materials (books, packets, slides, etc.), and evaluation materials (tests, surveys, etc.) for each course. This curriculum shall thoroughly cover the course components listed in this PWS and offer effective, holistic training to the students. The curriculum should be tailored for expected audience as shown in Table 2, in both depth and breadth of course content. Curriculum may be modified by the Government based on current operations. The Government will work with the Contractor to modify, within reason, the curriculum to better meet its needs. These will consist of minor changes and not major rework of the curriculum. These changes should not have a substantial impact to the level of effort of the contract, and therefore should not result in a price increase to the pre-established pricing in the contract Schedule.

1.2. Course Instruction

The Contractor shall conduct instruction based on the aforementioned curriculum in the form of three courses. The expected course breakdown is shown in Table 2. This breakdown is a recommended course structure, and may be modified as required with Government approval.

The instruction should fully encompass the course components in the PWS at the applicable level of depth and breadth depending on the course audience and be presented effectively and professionally.

Table 2 Example Instruction Breakdown

Course Audience Description of Course Course Length

Unit Leaders Class would give leaders overview of other courses and give instruction on how to emphasize training material with crews and how to best manage those crews

4-8 Hours

Mission Commanders and Mission Chiefs

Advanced and focused version of course the operators receive

4-5 Days

Emphasis of instruction for Crew Commanders to focus on their role as crew leaders

Operators General course touching on all emphasis areas of the course for a space operator

2-3 Days

1.3. Course Objectives

Upon completion of the class, the students should demonstrate full comprehension of the subject material and be able to apply the skills and techniques in a real-world setting. This demonstration may include such methods, for example, as tests and quizzes, scenario performance, student briefings/presentations, etc.

1.4. Course Components

The courses shall focus on three main areas of instruction: Personal Readiness, Error Reduction, and Warfighter Mindset. In all areas, an emphasis should be placed on personal ownership and accountability in order to achieve the highest level of success. These areas are recommended subjects and are not all-encompassing. Variation and modification of these components may be allowed at the discretion of the Government.

1.4.1. PERSONAL READINESS COURSE COMPONENT

The courses shall develop and reinforce strategies and techniques that strengthen the mind and body of the individual space crew member as it relates to warfighting and error reduction.

The Personal Readiness course component shall focus on the following areas:

• Time Management

• Physical Readiness/Fitness

• Psychological Readiness

• Emotional Readiness/Resilience

1.4.1.1. Time Management

Discuss practices emphasizing efficient and effective time utilization in relation to an operating environment as well as for personal readiness. Examine how prioritization of time and the corresponding habits of time management effect readiness. Review how time management also plays into other components of readiness (physical, psychological, emotional) as well as other components including error reduction and the general warfighter mindset.

1.4.1.2. Physical Readiness/Fitness

The physical effects on the operator body during space operations should be examined as well as the way certain habits (exercise/sleep/diet) and decisions affect performance and well-being.

Performance-enhancing methods and strategies should be introduced that increase personnel well-being and fitness and improve mission execution.

1.4.1.3. Psychological Readiness/Stress Management

The psychological effects on the operator during space operations should be examined as well as the way certain habits (mental stimulation/handling failure/etc.) and decisions affect performance and well-being in a high-stress high-tempo environment. Practices should be discussed that improve individual psychological readiness and mental toughness.

The stress of a high-tempo environmental should also be examined in earnest, with a close look at the ways stress builds and how it affects mission performance both from an individual standpoint as well as on the crew, and larger unit. Management of this stress should be discussed with strategies to mitigate it and control it.

1.4.1.4. Emotional Readiness/Resilience

The emotional aspects of operating in a high-stress high-tempo space environment should be analyzed with a focus of how one’s emotional stability and resiliency is affected. Strategies and tactics that beneficially improve one’s ability to cope with stresses and how to positively manage any emotional situation.

1.4.2. ERROR REDUCTION COURSE COMPONENT

Develop a lesson focused on error reduction techniques specific to space crew operations across the range of military operations with emphasis on debriefing, operations integrity, purposeful action and crewmember discipline.

The Error Reduction course component shall focus on the following areas:

• Operational Integrity

• Debriefing

• Crewmember Discipline

• Communication

• Prioritization

1.4.2.1. Operational Integrity

Define and teach elements of a culture of operations integrity. Students should understand the impact of doing/knowing the right thing; this shifts focus from punishment for errors and mistakes to personal accountability/ownership in an effort to improve actions and performance organically not simply due to outside pressures or criticism.

Develop and present techniques that indoctrinate purposeful action within expectations and norms of operations and personal behavior. A continuation of the personal ownership concept in that actions taken should be done so with clear purpose and personal confidence.

1.4.2.2. Debriefing

Teach repeatable, productive debriefing techniques that result in actionable debrief focal points/lessons learned/learning points for more effective space crew operations and crewmember improvement. There should be an emphasis on overcoming cultural/organizational/personal barriers to achieve effective results and constructive lessons to improve mission results.

1.4.2.3. Crewmember Discipline

Reinforce personal commitment to operational diligence and discipline in repetitive situations and challenging scenarios. Students should be able to recognize shortcomings in themselves and units and be able to productively mitigate the likelihood of error. An operator should hold oneself personally accountable to be consistently engaged in error reduction and continue to be operationally focused through operational circumstances.

1.4.2.4. Communication

Clear, concise, and correct communication in all phases of missions throughout range of military operations. Emphasize operations reporting to convey battle management information to higher headquarters. Also review strategies for how to effectively discuss difficult situations, both in a direct operational environment as well as unit circumstances off the operations floor e.g. fellow crewmember impacted by family death.

1.4.2.5. Prioritization

Underscore to space crews how to successfully prioritize safety, mission, resources, and understand impact of decisions within a contested, degraded, operationally-limited space environment context. Include methods to effectively process and analyze all components of situations to produce best course of action.

1.4.3. WARFIGHTER MINDSET COURSE COMPONENT

Develop a lesson to address leadership, decision making, communication, and prioritization of space crew operations in high stress combat scenario characterized by the contested, degraded, operationally-limited space environment. The overarching goal of this component is to introduce the motivation and desire and personal ownership that is required of operational members and leaders to effectively impart operational effects with precision focus and enduring motivation on the part of each individual.

The Warfighter Mindset course component shall focus on the following areas:

• Leadership

• Decision-Making

• Workplace Dynamics/High-Stress High-Tempo Culture

• Personal Internal Motivation

1.4.3.1. Leadership

Provide tools, techniques to teach space crew leadership with focus on developing teamwork, knowing individual skills, and the corresponding allocation of those skills and resources. The material should effective address operators in a minimal leadership capacity as well as Mission Commanders and Chiefs.

For Mission Commanders and Chiefs, additional focus areas could revolve around the motivation and impact of each warfighter and his/her actions. This encompasses the responsibility of the commander or chief to maintain the desired motivation and attitude within the unit throughout the mission actions. Furthermore, the commanders must be given strategies to effectively convey dedication to unit and mission through personal motivation.

1.4.3.2. Decision-Making

Teach deliberate/crisis/situational decision-making strategies for space crews with emphasis on increased confidence in decision making processes. A focus should be placed on the personal ownership of those decisions from beginning to end, from situational reaction to effective implementation.

1.4.3.3. Workplace Dynamics/High-Stress High-Tempo Culture

Assess how the current situational workplace dynamics affect mission performance and ways that it can change for the better. This may include current detrimental elements of the operational environment such as fear or shame of failure leading to reduced operational accountability. A look at operators as individuals and team members and how differing personal attributes and situations effect unit and team cohesion (e.g. scenario of wingman monitoring each other for unusual moods). For Mission Commanders and Chiefs, an additional focus area should be on reaching and correcting personnel that do not respond well to criticism.

1.4.3.4. Personal Internal Motivation

Consider the different personal and environmental factors that lead personnel to lose personal focus and motivational desire. Introduce different ways to maintain high levels of personal motivation, beyond superficial techniques such as rewards and obligatory community involvement. Focus on the true and incredibly important impact that the local mission and each individual has on the overall mission or Department of Defense (DoD). In other words, show the personnel what they are doing to affect others and how their performance directly influences the success and well-being of much broader missions.

SECTION 2. CONTRACT OBJECTIVES

2.1. Development Objectives

2.1.1. CURRICULUM

The curriculum shall be presented to the Government in the form of a curriculum plan and shall receive acceptance from the Government before use in course instruction.

CDRL A001—Curriculum Plan

2.1.2. COURSE MATERIALS

The Contractor shall develop any and all course materials (books, packets, exercises, electronic information, etc.) and evaluation materials (tests, surveys, etc.) required to present the course and to effectively encompass the course components. The Contractor shall provide all materials for students required to complete the course. This provided material will be retainable by the students after completion of the class. Digital versions of all materials will be provided to the Government as per CDRL A002.

CDRL A002—Instruction Materials

2.1.3. DATA RIGHTS

The content and materials developed for the performance of this contract and the subsequent intellectual property rights shall belong solely to the Government.

2.2. Instruction Objectives

2.2.1. INSTRUCTION

The Contractor shall be prepared to conduct full instruction of the students and provide the training in accordance with the approved curriculum no later than three (3) months after contract start. Courses shall be presented at the time and location requested by the Government, which shall be no sooner than two weeks from the request.

2.2.2. EVALUATION

At the conclusion of each course, the Contractor shall provide an example of course comprehension by the students through a student evaluation or demonstration.

2.2.3. CONTRACTOR PERFORMANCE

2.2.3.1. The Contractor shall ensure all classes are conducted as scheduled and properly staffed.

2.2.3.2. The Contractor shall ensure all classes begin as scheduled each class day.

2.2.3.3. The Contractor shall ensure all classes are supplied with the correct materials in adequate supply for each class.

2.2.4. PERFORMANCE SURVEY

The Contractor shall ensure all classes are properly staffed, supplied, and conducted. At the conclusion of each course, the class shall be given a survey from the 50th Operations Support Squadron (50 OSS) to measure the performance of the Contractor for that course. The Contractor shall leave the room until the surveys are completed and taken to the 50 OSS office by a Government member (such as a student) and not by the Contractor. This performance survey will be in addition to any other surveys provided by the Contractor or the Government.

2.2.5. CERTIFICATE OF COMPLETION

The Contractor shall create a certificate of completion to be provided to each student who successfully completes the course. The certificate should at minimum include the student’s name, the course name, and the date of completion.

2.2.6. CLASS SIZE

Classes will fall in two size tiers, 1-12 students or 13-25 students, and should be priced according to the size tier.

2.3. Government Furnished Equipment

2.3.1. CLASSROOMS

The Government will provide classrooms with at minimum:

• Adequate number of seats and desks for students

• White board for instruction

• Projector capabilities. (Contractor must provide media in a form that is accessible on

Government Non-Secure Internet Protocol Router (NIPR) networks e.g. properly labeled disks, safe web download, email within size limitation, etc.)

2.4. Travel

Training is required only at Schriever AFB, CO or the local area, defined as El Paso County, CO.

External travel is not anticipated for other 50th Space Wing geographically separated units.

SECTION 3. CONTRACTOR REQUIREMENTS

3.1. Management

The Contractor shall provide the necessary resources, technical processes and infrastructure to manage, perform, and administer the contract. The Contractor shall have a single point of contact (e.g. Program Manager, including deputy/alternate) between the Government and Contractor personnel. The Contractor shall respond to Government requests for contractual actions within one (1) business day. The Contractor shall provide qualified personnel within identified timeframes. The Contractor shall notify the Government of all issues the Contractor considers not within the scope of this contract immediately. The Contractor shall advise the Government immediately of any problems affecting the course schedule.

3.2. Performance

3.2.1. PERFORMANCE LOCATION

Contractor performance of training courses shall occur at SAFB and will potentially include performance in the Restricted Area (RA) of SAFB, thus applicable access requirements must be fulfilled prior to course commencement.

3.2.2. PERFORMANCE HOURS

Contract performance of training courses shall occur during standard business hours. For SAFB, standard business hours are 0730 to 1630 local time, Monday—Friday.

3.3. Personnel Management

The Contractor shall establish and provide a qualified workforce capable of performing the required tasks. The workforce shall include a manager who will oversee all aspects of the contract. The Contractor shall be responsible for the following aspects of personnel management. All contract employees shall be able to read, write, speak, and understand English.

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall ensure open, courteous/professional and clear lines of communication that facilitates optimal information flow between Contractor personnel and Government counterparts. The Contractor shall ensure all personnel comply with all Host-Base Tenant Support Agreements (HTSA) and the Visitors Base Security Agreement (VGSA), where applicable. The Government retains the right, without penalty, to withdraw privileges at any time for Government convenience or if the Contractor violates an HTSA or the VGSA.

3.3.1. PROGRAM MANAGER

The Contractor shall provide a Program Manager (PM) designated in writing to the Government Contracting Officer (CO) and PM. The PM shall have full authority to act for the Contractor on all matters relating to daily operations of the SpORT contract.

3.3.2. CONTRACTOR EMPLOYEES

The Contractor shall be responsible for personnel selection, supervision, assignment, and transfers. The Contractor shall be responsible for selecting personnel who are fully certified/qualified, trained and have the necessary security clearances to provide the Government the services required by this contract. The Contractor shall not employ persons for work on this contract if such employees are identified to the Contractor by the CO as potential threats to the health, safety, security, general well-being or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States Government if employing that person would create a conflict of interest. The Contractor shall consider retainability of employees as part of its overall responsibility of managing the Contractor workforce, especially for functions with unique qualifications, extensive training requirements, and/or security concerns.

3.3.3. SUBCONTRACTOR MANAGEMENT

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subContractor performance on this requirement. The Contractor shall ensure there are no Organizational Conflict of Interest (OCI) considerations associated with management of the work distribution across prime and subContractors. Cross teaming is permitted provided the teaming arrangement does not create any OCI.

3.3.4. CONTRACTOR CONDUCT

The Contractor personnel shall be under the direction and control of the Contractor PM.

Contractor personnel shall be subject to regulations and directives governing the activities of personnel on Government installations. The site and/or installation commander may direct the Contractor, in writing, to remove any employee from the installation when retention of such employee endangers life, property, security, or where such an employee violates reasonable and necessary base regulations. In addition, when a mishap occurs or improper behavior is displayed by an employee, the Government reserves the right to require immediate removal of the individual from the site/installation.

3.3.5. CONTRACTOR PRIVILEGES

The Contractor site/installation privileges are based on currently approved support agreements.

The Government retains the right without penalty to withdraw privileges at any time.

3.4. Security

3.4.1. LONG TERM VISITOR GROUP SECURITY AGREEMENT (VGSA)

The Contractor shall enter into a long term visitor group security agreement. This agreement shall outline how the Contractor integrates security requirements for contract operations with the Air force (AF) to ensure effective and economical operation on the installation. The agreement shall address security support provided by the AF to the Contractor to include security badging, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conducting inspections required by Air Force Instruction (AFI) 16-1404, Air Force Information Security Program and AFI 16-1406, Air Force Industrial Security Program.

3.4.2. CLEARANCE REQUIREMENTS

Individuals performing work under this contract shall comply with applicable program security requirements as stated in the contract. All Contractor personnel performing instruction shall be required to possess secret security clearance. All material produced shall remain below the secret level.

3.4.3. PASS AND IDENTIFICATION ITEMS

The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees prior to work start.

3.4.4. RETRIEVING IDENTIFICATION MEDIA

The Contractor shall retrieve all identification media from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

3.4.5. TRAFFIC LAWS

The Contractor and its employees shall comply with base traffic regulations.

3.4.6. WEAPONS, FIREARMS, AND AMMUNITION

Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on Schriever AFB.

3.4.7. REPORTING REQUIREMENTS

Contractor personnel shall report to an appropriate authority, such as Security Forces, security manager, or other applicable government employee, any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

3.4.8. CONTROLLED/RESTRICTED AREAS

Performance of this contract will require entrance to SAFB and the RA, for which the Contractor shall comply with all requirements and restrictions pertaining to this access. The Contractor shall provide employee personal information to the sponsoring agency Security Manager at least five (5) business days prior to employees arriving on base.

The Contractor shall comply with all requirements and restrictions for electronic devices (cell phones, laptops, tablets, etc.) when entering the base and the RA. Per 50SW-IDP 31-1, no devices with integrated camera are allowed within the RA. Questions regarding electronic devices shall be directed to the PM or Security Manager.

The Contractor shall implement local base procedures for entry to AF controlled/restricted areas where Contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a favorably completed National Agency Check (NAC) investigation (at a minimum) before receiving a Restricted Area Badge. Interim access can be granted in accordance with (IAW) AFI 31-501, Personnel Security Program Management.

3.5. Safety

3.5.1. GENERAL SAFETY

While performing the requirements of this contract on a Government installation, the Contractor shall take all reasonable steps and precautions to prevent accidents and preserve the health and safety of Contractor personnel. The Contractor shall inform the Contracting Officer Representative (COR) of any identified safety hazards which expose personnel to possible injury, illness, or any possible damage to Government equipment or property.

3.5.2. CLOSURE/DELAYED REPORT/EARLY RELEASE

The Contractor shall follow base procedures concerning base closure, delayed reporting, and early release. In the event a class is not completed due to base closure, the Contractor shall arrange with the Government to reschedule and complete the class within 30 days of the event.

APPENDIX A. SERVICES SUMMARY

Table 3 Services Summary

Performance Objective Performance Threshold Paragraph

The Contractor shall ensure all classes are conducted as scheduled and properly staffed.

No more than zero (0) occurrences of Contractor personnel failing to conduct a scheduled class day within Contractor control.

2.2.3.1

The Contractor shall ensure all classes begin as scheduled each class day.

No more than one (1) occurrence of the Contractor failing to begin less than 10 minutes after scheduled class start time per class within Contractor control.

2.2.3.2

The Contractor shall ensure all classes begin as scheduled each class day.

No more than zero (1) occurrences of the Contractor failing to begin class more than 10 minutes after scheduled class start time per contract period within Contractor control.

2.2.3.2

The Contractor shall ensure all classes are supplied with the correct materials in adequate supply for each class.

No more than zero (1) occurrences of the Contractor failing to supply the correct materials in adequate supply per contract period within Contractor control.

2.2.3.3

APPENDIX B. CONTRACT DATA REQUIREMENTS LIST (CDRL)

Table 4 CDRL List

CDRL # Title Data Item Description Paragraph

A001 Curriculum Plan Plan outlining the curriculum to be taught for all courses.

2.1.1

A002 Instruction Materials

Materials provided to the Government and students. 2.1.2

APPENDIX C Publications

Table 5 Publications

Publication # Title PWS Para(s) D/G

AFI 16-1404 Air Force Information Security Program 3.4.1 G

AFI 16-1406 Air Force Industrial Security 3.4.1 G

AFI 31-501 Personnel Security Program Management 3.4.8 G

AF Form 2586 Unescorted Entry Authorization 3.4.8 D

50SW-IDP 31-1 50 SW Integrated Defense Plan 3.4.8 G

APPENDIX D Acronyms Table 6 Acronyms

ACRONYM MEANING

50 SW 50th Space Wing 50 OSS 50th Operations Support Squadron AF Air Force AFB Air Force Base AFI Air Force Instruction AFSPC Air Force Space Command CDRL Contract Data Requirements List CO Contracting Officer COR Contracting Officer Representative DoD Department of Defense HTSA Host-base tenant Support Agreement IAW In Accordance With

NAC National Agency Check NIPR Non-secure Internet Protocol Router Network OCI Organizational Conflict of Interest PM Program Manager PWS Performance Work Statement RA Restricted Area SAFB Schriever Air Force Base SNCO Senior Non-Commissioned Officer VGSA Visitor Group Security Agreement

2.4. Travel