Ask Me Anything Response FA2521-23-S-C001 Call 003.pdf

Commercial Solutions Opening (CSO) FA2521-23-S-C001, Call 0003 Ask Me Anything Responses

General

Question 1:

Microsoft does not permit / symbol in filenames, suggest using a comma as separator.

Answer 1:

Offerors may use a comma or _ underscore as a separator.

Question 2:

SAM.GOV has Heeyeun Joo and Gage Belyeu as Contacts, to whom should we address the proposal please?

Answer 2:

Offerors may address the proposal to Heeyeun Joo and Gage Belyeu at heeyeun.joo.1@spaceforce.mil and gage.belyeu.2@spaceforce.mil.

Question 3:

Does the use of the GPC imply that the maximum award will be lower than the Micro-Purchase limit of $10,000.00?

Answer 3:

If an offeror’s proposal is selected for award, 15% of the total contract price will be transacted on the Government Purchase Card (GPC) on Pitch Day. The remaining 75% of the contract price will be disbursed through another credit card payment on GPC upon completion of the contract.

AOI #1: Need for Secure Centralized Unit Communication and Resource Platform

Question 1 (AOI #1):

Could you provide examples of the types of information that you would like to display? For example, links, videos, SharePoint files, etc.

Answer 1 (AOI #1):

Informational and training videos, commander’s update board, links to our other sites / applications, ppt., jpeg, .doc and other basic Microsoft files.

Question 2 (AOI #1):

Approximately how many items need to be integrated into the system? The "items" are any and all types of files that the FSS envisions integrating into this project.

Answer 2 (AOI #1):

Possible Functional Capabilities Desired:

• Be linked in some capacity to the text notification system (Trumpia), does not need to pull directly

• House FSS University Courses and allow for scheduling which is currently managed by my UTM via Microsoft Teams and excel files

• Allow for posting of jobs (linking external sources like USA Jobs) and upload of resumes and other supporting documents

• Interface to post updates from leadership and easy and readability access for users

• Mechanism by which individuals can drop in questions/concerns that can be viewed by leadership team and possibility to integrate with Microsoft Outlook

• Allows for upload of videos, various Microsoft documents, etc.

• Able to drop links to our various social media pages but does not necessarily need to be fully integrated, though if the “wall posts” could optionally push to our social media that would be a nice added feature

• House our innovation cell information and documents

• App viewability

• Accessible on and off the NIPR

Question 3 (AOI #1):

Are there any existing software or systems that the new solution needs to integrate with?

Answer 3 (AOI #1):

If information can be linked to then no need for integration into other software, however, if would be beneficial if it could tie into Outlook, allowing certain emails to be pushed to the site in addition to through normal email. The idea is for it to serve as a key data repository/dashboard.

Question 4 (AOI #1):

How often would information in this system likely be updated?

Answer 4 (AOI #1):

At minimum information will be updated weekly, but the goal is real time communication.

AOI #2: In-Processing Lab Question 1 (AOI #2):

Can the government confirm if the travel voucher used today is the DD Form 1351-2? If not, what is the form in use today? Can a copy be provided?

Answer 1 (AOI #2):

Yes, we use a DD 1351-2, but also (if the travel gets extensive) then we also use a 1351-2C which can show additional travel stops. There are also multiple forms in the package for in-processing. The following documents have been included as attachments to the Ask Me Anything Response document:

AOI #2 Attachment 1: DD 1351-2 AOI #2 Attachment 2: In-Processing Packet

Question 2 (AOI #2):

Would the government be willing to sponsor/provide access to Air Force Cloud One to host the application?

Answer 2 (AOI #2):

The Government will consider sponsorship of solutions on Air Force Cloud One on a case-by-case basis.

Question 3 (AOI #2):

What are the most common mistakes or issues encountered with the current hard-copy travel vouchers?

Answer 3 (AOI #2): Vouchers being ineligible because of faded documents and bad handwriting.

Question 4 (AOI #2):

What specific functionalities do you envision for the new system? (e.g., automated error-checking, digital signatures, etc.)

Answer 4 (AOI #2):

Error checking: audit checks, missing information, travel voucher itinerary matching receipt provided.

Question 5 (AOI #2):

Are there any existing software or systems that the new solution needs to integrate with?

Answer 5 (AOI #2):

FM Workflow Episoft (software used to send vouchers to the processing center).

Question 6 (AOI #2):

How frequently are new versions of forms published, and how quickly do they need to be incorporated into the system?

Answer 6 (AOI #2):

Forms are not changed often, maybe once in a couple of years.

Question 7 (AOI #2):

Is a hardware solution desired in additional to a software solution?

Answer 7 (AOI #2):

No

Question 8( AOI #2):

Can you confirm the DD form number that would need to be populated?

Answer 8 (AOI #2):

DD Form 1351-2 (Travel Voucher), DAF 594 (BAH Form), PDT Arrival Worksheet (not DD) and TLE worksheet (not DD).

AOI #3: Efficiently Scan, Store, Maintain and Manage Property

No questions received for AOI #3.

AOI #4: ID Card Office Customer Flow and Service Management Question 1 (AOI #4):

Can you describe the primary reasons for long wait times?

Answer 1 (AOI #4):

Long wait times only pertain to Wednesdays (our walk-in day). One reason is lack of opportunities for “walk-in” appointments. Currently, we only offer one walk-in day per week on Wednesdays which causes an influx of customers on that day. The second reason is that customers lack required documentation. On occasion, customers without the documentation express dissatisfaction and create further bottlenecks in servicing those with the required documents. On appointment days, there is no line to “hold up” because people come in during their scheduled appointment.

Question 2 (AOI #4):

What are common documentation issues?

Answer 2 (AOI #4):

Missing, out-of-date, and/or incorrect documents. Members do not review instructions sent in auto-generated email prior to arrival. Clients not coming with documents printed.

Question 3 (AOI #4):

How are customers informed about the required documents before their visit?

Answer 3 (AOI #4):

Currently through the RAPIDS appointment website. An auto-generated email is sent providing a list of required documents and other pertinent information. Link:

https://idco.dmdc.osd.mil/idco/locator

Question 4 (AOI #4):

How is the queue currently managed?

Answer 4 (AOI #4):

A subscription-based service on the Queue website CQueue | Customer Check In & Queuing System.

Question 5 (AOI #4):

What systems or software are being used for customer flow management and notification?

Answer 5 (AOI #4):

• Client flow is being managed through a subscription-based service called CQueue.

• Client signs-in using our kiosk tablet in the front.

• All technicians have an tablet and can identify which terminal each person is located.

However, customers cannot see their place in line.

• The sign in kiosk tablet is reserved for sign-ins only.

Question 6 (AOI #4):

How many staff members are typically available to assist customers, and how does staff allocation correspond to peak hours or days for customer visits?

Answer 6 (AOI #4):

Three or more are typically available to assist. On occasion, a volunteer is available at the front desk to answer questions during peak hours.

AOI #5: Enhancement of PSFB Fitness Center

No questions received for AOI #5.

AOI #6: Military Family & Readiness Center Training Capability

No questions received for AOI #6.