Attachment 5 - Questions and Answers.pdf

PETERSON SFB EDUCATION CENTER IT Q&A

Questions and Answers

1. Is there no-cost parking within walking distance of the government’s worksite? If not, what are the parking options?

a. Yes.

2. Regarding PWS Section 2.3, which states that the contractor shall certify the employee satisfies at least one of the foundational qualification options listed in

2.1 or 2.2—can you confirm whether meeting either 2.1 (certification) or 2.2 (degree) is sufficient, or if both are required to be considered technically acceptable?

a. Meeting either qualification is sufficient. IAW DoDM 8140.03 foundational qualifications are Education OR DoD/Military Training OR Industry Certification.

3. Will any portion of the work be permitted to be performed remotely?

a. No. IT Support is needed in the building during duty day.

4. Do you have a list/spreadsheet (make / model / OS) of devices the resource would need to support?

a. Yes

5. Is there any other people involve in providing IT support to the Education Center?

a. 21 FSS IT provides NIPR support to the squadron and assists the Education Center with government-issued AFNET computers and printers only.

6. Are you aware that the Lorex camera system is a state-owned trading company located in Hangzhou China owned by Dahua Technology out of China?

a. Yes, we will replace the Lorex camera system.

7. Does the contractor employee needs to travel to attend training/seminar overseas?

If so, who will cover the cost(s)? How many days the training will be (e.g. how many days in a year)?

a. No, travel is not required.

8. Is the Government requiring the offerors/vendor to have a Facility Security

Clearance (FCL) at the time of award?

a. No.

9. Can the government provide a definitive list of all buildings, office spaces, and common areas requiring IT support under this contract? Are there anticipated changes to these locations during the period of performance?

a. Bldg 1141, 1st Floor; Bldg 350, Room 1206/1207; Bldg 1171 E&T Offices

10. If there is an incumbent, will the Government allow a transition period for knowledge transfer or system access setup? If yes, how long will it be?

a. Yes, 14 days of duty.

11. Will an initial, government-validated IT asset inventory (hardware/software and network infrastructure) be provided at contract start? If so, how frequently will this inventory be updated, and who is responsible for its maintenance?

a. Yes. Inventory is updated annually by IT Equipment Custodians.

12. Are there unique or proprietary education technology or learning management systems in place that require specialized certifications, tools, or training?

a. No.

13. In addition to standard DoD and NIST cybersecurity requirements, are there Education Center-specific policies, user awareness training, or compliance audits required for IT personnel?

a. No.

14. Are there any plans or expectations for major technology refreshes, upgrades, or system migrations relevant to the period of performance? If so, what role will the contractor play?

a. Yes, refresh of commercial computers in Bldg 1141, 1st floor. Contractor will set up computers for classroom use.

15. Is contractor support expected during base emergencies, holidays, evenings, or weekends? If so, what are the response expectations and notification protocols?

a. No. The contractor will not be required to report/work during closures or holidays.

16. Will the Government sponsor the awarded contractor for a Facility Clearance (FCL) if the company does not already possess one, considering the PWS states personnel/contractor must be eligible to obtain a Secret clearance?

a. No.

17. Will the individual performing under this contract be permitted to begin work while a Secret clearance is pending?

a. Yes, if approved by 21 FSS/CC.

18. Is there a preference for a contractor that possesses an active Facility Clearance?

a. Yes, a Secret clearance is preferred.

19. Are any specific systems or tools required beyond what is listed in the PWS?

a. No.

20. What are the set daily work hours for the 20-hour/week position?

a. Monday - Thursday

21. Can the Government clarify whether support to multiple buildings (Bldgs. 1141, 1171, and 350) involves physical rotation between buildings, or centralized support with remote access?

22. Is a bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Data Science, or Software Engineering required?

DoDM 8140.03 does not specify these specific certifications but provides broader acceptance criteria. For example, would a Bachelor's in Science in Homeland Security and Emergency Services Management be accepted?

a. DoDM 8140 Cyber Workforce Qualification Program Matrix (https://cyber.mil/wid/dod8140/qualifications-matrices/) indicates “A Bachelor’s degree in Information Technology, Cybersecurity, Data Science, Information Systems, Software Engineering or Computer Science from an Accreditation Board for Engineering and Technology (ABET) accredited or National Center for Academic Excellence in Cybersecurity (NCAE) designated institution satisfies DoD 8140 foundational qualification requirements for personnel coded to DCWF Cyber Enabler work roles at the DoD 8140 Basic, Intermediate, and Advanced proficiency levels.

23. Can the government confirm that CompTIA Security+ is an accepted certification?

a. DoDM 8140 Cyber Workforce Qualification Program Matrix (https://cyber.mil/wid/dod8140/qualifications-matrices/) lists CompTIA Security+ as an acceptable certification for the intermediate proficiency level. It is also acceptable for basic proficiency since it aligns with a higher proficiency level.

24. Is it required for the employee to complete a minimum of 20 hours of continuing education IAW DAFMAN 17-1305 and DoDM 8140.03 prior to the award, or can the employee complete this training post award?

a. It is to be completed annually, post award. DoDM 8140.03 para 3.2.b.(4)(a)2.; DAFMAN 17-1305 para. 2.21.7.

25. Are other DODM 8140.03 recognized certifications accepted, for example, Cisco CCNA, CISM, CISSP, GSLC, CEH, GCIA, GCIH, CySA+, CASP+? Or will the government only consider candidates who possess at least one of the required certifications outlined in the solicitation?

a. Only those outlined in the solicitation. The certifications are listed in the DoDM 8140 Cyber Workforce Qualification Program Matrix (https://cyber.mil/wid/dod8140/qualifications-matrices/) for a 411- IT Technical Support Specialist.

26. Will the incumbent contractor’s personnel be eligible for transition/hire under the new contract, or is the government anticipating full staff turnover?

a. Government doesn’t decide this it’s up to the incumbent contractor

27. Has the government been satisfied with the incumbent’s communication and issue escalation protocols, or are there changes desired in contractor-Government interaction?

a. Yes.

28. Are there any lessons learned from prior contractor transitions, such as either onboarding or offboarding, that the government would like the next contractor to be aware of or improve upon?

a. No.

29. Are there any other performance thresholds or KPIs except for the ones outlined in the Service Summary?

a. No.

30. What is the tracking/surveillance mechanism the government uses to track the performance threshold?

a. COR Status Report in SPM

31. It’s noted that the candidate will not be required to work on Federal Holidays. As this is a part time role, will they be given paid holiday time off or other paid time off?

a. It’s up to the contractor

32. Does EO13706 apply? (8) 52.222-62, Paid Sick Leave Under Executive Order

13706 (JAN 2022) (E.O. 13706) box is not checked, but we would like to confirm whether it applies or not?

a. It does apply and Attachment 2 - Clauses and Provisions – FA251725Q0072 have been updated to show that

33. Could you please confirm whether the cover page and table of contents are included in the five-page limit for the Technical Acceptability volume, or if the five-page limit applies only to the substantive content addressing the evaluation factors?

a. Please see 2. (ii) under instructions in the Ed Center IT Combo – Amendment 2

34. Who is the incumbent contractor and what is the current award number?

a. The incumbent contractor is Calloway & Associates, INC. The current contract number is FA251721F0209

35. how long has the incumbent contractor personnel worked in their role? (This information is necessary to determine amount of Leave mandated by the Dep’t of Labor.)

a. The current contract has been going from 30 September 2021 and will continue going till 29 September 2025

36. If this is a renew/recompete of an existing contract or is this a net new contract.

a. It is a recompete of an existing contract

37. The wage determination included with the solicitation appears to be old. Revision 29 was released in July 2025

a. The updated wage determination is included in this amendment as Attachment 4 - Wage Determination 15-5417 rev29 El Paso

38. The solicitation requires the completion of Offeror Representations and Certifications. Where in the proposal should this be included, as an appendix to Factor 1 or as a separate document?

a. It will be a separate document

39. Since FAR 52.222-41 is marked as applicable in the solicitation and the applicable wage determination has been provided, can you please confirm which occupation code is applicable for this requirement and should use as the basis for pricing our proposed position(s)?

a. Contractor decides which occupational code would be considered applicable

40. What is the page limit per resume? Will resumes be counted towards the page limit, or can resumes be submitted as a separate attachment?

a. We will not be taking or looking at resumes as part of the evaluation process

41. Can the government confirm that there is no SF-1449 to be signed and submitted?

a. No SF-1449 will have to be signed and submitted for the solicitation

42. Are two decimal points accepted in the price proposal (e.g., $34,567.98)?

a. Two Decimal points is accepted

43. What is the anticipated award date, and will the Government allow an onboarding period prior to the start of performance to accommodate background checks, base access, and personnel readiness? If so, how much time will be provided between the award and the contract start?

a. Expected award is 1st September 2025. Yes, 30 days.

44. Will the government issue a new CLIN spreadsheet to reflect the new "Quantity" total required?

a. An updated CLIN sheet is included in this amendment as Attachment 3 -

CLIN Sheet (updated)