Attachment 1- Education Center IT PWS.pdf

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PERFORMANCE WORK STATEMEMENT (PWS)

for

Computer/Information Technology Support

21 FSS/FSDE

Education and Training Services Peterson

Space Force Base, CO

14 May 2025

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Performance Work Statement

TABLE OF CONTENTS

SECTION

1 DESCRIPTION OF SERVICES

2 QUALIFICATIONS

3 DUTIES AND RESPONSIBILITIES

4 WORK HOURS/DAYS

5 GOVERNMENT FURNISHED SERVICES AND EQUIPMENT

6 SECURITY REQUIREMENTS

7 RECORDS MANAGEMENT

8 SERVICES SUMMARY

APPENDIX

9 ACRONYMS & ABBREVIATIONS LIST

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Performance Work Statement

COMPUTER/INFORMATION

TECHNOLOGY SUPPORT SPECIALIST

1. DESCRIPTION OF SERVICES: Non-personal services in support of Department of the Air Force , voluntary education program, Computer/Information Technology Support for the Peterson Space Force Base Education and Training Center. The Contractor shall provide all personnel, supervision and services non-personal necessary to support the 21st Force Support Squadron, as defined in this Performance Work Statement (PWS) at Peterson SFB, Colorado. The Contractor shall provide services at the following locations:

One (1) part-time (computer support), Education and Training Center, Bldg 1141, Bldg 1171 & Bldg 350.

2. QUALIFICATIONS:

2.1. Contractor shall provide an employee within 30 days of the contract being awarded with a minimum of one-year current experience with hardware and software applications and at least one of the following DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoDM 8140.03. DoDM 8140.03 approved certification includes any of the following:

A+ (Basic) Network + (Basic) Security+ (Intermediate) CISA (Advanced) CND (Intermediate) GFACT (Intermediate) GICSP (Advanced) GSEC (Intermediate) FITSP-O (Advanced) SSCP (Advanced) CCNP Security (Advanced) SecurityX/CASP+ (Advanced)

2.2. Completed bachelor’s degree in Cybersecurity, Information Technology, Computer

Science, Information Systems, Data Science, or Software Engineering as required by DoDM 8140.03.

2.3. Contractor shall certify the employee satisfies at least one of the foundational qualification options listed in 2.1. or 2.2. Employee without these credentials will be denied access to DoD information systems and will be deemed unqualified to perform in accordance with (IAW) with this

PWS.

2.4. Contractor shall certify that the employee completes a minimum of 20 hours of continuing education IAW DAFMAN 17-1305 and DoDM 8140.03.

2.5. Able to lift 25 pounds.

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3. DUTIES AND RESPONSIBILITIES:

3.1. Provide hardware and software system administration on all computers (200), servers (2-4) using Windows 2012 Sever to present software, fax machines (1-2), switches (10-15), routers (2-4), printers (10-25), Smartboards and Projectors (5-10) and other peripherals critical to proper function of the education center technology systems.

3.2. Provide weekly updates and maintenance to the education center web page, SharePoint, and/or social media accounts. Update links, build pages, link appropriate documents and information, manage layout. The COR may require 2 more changes per month in addition to the weekly update and maintenance.

3.3. Implement DAF mandated software updates. Set up new computers and other information systems within 3 duty days of receipt. Update DAF mandated software in support of education and training encompassing about 200 computers.

3.4. Provide networking architecture recommendations and networking support to maintain and improve infrastructure as directed by the COR. This recommendation should take place biannually.

3.5. Establish procedures for safeguarding and tracking commercial IT infrastructure. Design redundancies to commercial network when possible, to allow for uninterrupted services to the staff and customers in case of network interruptions/outages.

3.6. Maintain current Lorex camera security system, making sure it is fully operational, identify any malfunctions and complete repair within three workdays or identify next level solution if repair is not possible.

3.7. Develop tracking system (including all required documentation) to monitor all information systems (servers and network environment) and maintain lifecycle management plans. Establish diagram of facility with associated database to track fixes and implementation of information systems. This will encompass the equipment listed in 3.1.

3.8. On an annual basis, assist researching Education and Training Center purchases of all information systems and components required to improve existing structure. This will be based on the tracking database in 3.7.

3.9. Respond to system malfunctions within 24 hours and provide a diagnostic solution within this time frame. Serve as liaison between Education and Training Center and 21st Force Support Squadron IT office.

3.10. Perform any other critical system support as requested by the COR within 5 duty days for successful operation of the Education and Training Center technology. Critical systems are those that are necessary to for Service member progression.

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3.11. Coordinate, configure, set up and operate audio, video, and computer hardware and software in conference rooms, meeting rooms, classrooms and other designated areas. This will be needed on a daily basis.

3.12. Provide assistance to the Equipment Custodian for equipment turn in twice annually. These tasks include:

Paperwork necessary to turn computer equipment into DRMO.

Labor to load and unload equipment between the Education Center and DRMO

Inventory and remove turned in equipment

3.13. Develop/maintain IT continuity binder to include daily operation, troubleshooting, common problems and fixes, tracking system outlined in 3.7. This binder will be maintained IAW Air Force Records Management AFI 33-322.

4. WORK HOURS/DAYS:

4.1. Contractor shall work 24 hours per week, Monday –Thursday between the hours of 7:30 a.m.

and 4:00 p.m. Hours will not be worked on Federal holidays or outside the normal work hours of 7:30 a.m. – 4:00 p.m., or when the office is closed.

4.2. Contractor must notify the COR of all absences, planned or emergency.

4.3. Recognized Holidays: The Contractor is not required to provide service on observed federal holidays.

5. GOVERNMENT FURNISHED SERVICES (GFS) : The Government will provide the following facilities, materials, services, technical order, publications, and forms.

5.1. Government Furnished Services: The Government shall furnish to the Contractor, services necessary to perform all operations required by this PWS.

5.2. Telephone Services: The Government shall provide telephone service For Official Use Only. This includes long distance service.

5.3. The Government will provide office supplies and materials necessary to carry out the duties outlined in this PWS. Contractor should notify the COR if additional supplies or materials are needed to carry out duties.

6. SECURITY REQUIREMENTS.

6.1. Physical Security: The Contractor shall be responsible for securing their work area IAW

Standard Operating Procedures.

6.2. Base/Computer Network Access: Access to the government local area network (LAN) and email accounts are necessary in the performance of duties. Contractor personnel must have or be

6 of 10 Pages qualified to obtain a favorable National Agency Clearance (NAC) check in order to obtain a Common Access Card (CAC) card and LAN access. The contractor must possess or be able to obtain a secret security clearance within 6 months of contact start. If required (for substitutes, etc.)

the Government shall initiate the necessary security clearance paperwork. Costs for clearances will be paid for by the Government. The Government and the Contractor personnel shall follow the requirements in accordance with DAFFARS 5352.242-9001- COMMON ACCESS CARDS (CACs) FOR CONTRACTOR PERSONNEL (OCT 16, 2024). A CAC will be issued to the Contractor (Computer/IT Support Specialist).

6.3. The Contractor shall achieve the same level of trustworthiness for its personnel as required for Government personnel with similar access to automated information systems (AISs) and networks containing DoD Sensitive Information (SI). The Contractor shall meet the personnel security requirements for Automated Data Processing (ADP) access in DoD 5200.2-R, Personnel Security, for employees or subcontractor’s employee that require access to government information technology (IT) systems or DoD SI, or are involved in developing, delivering, or supporting IT systems and services, or safeguarding DoD sensitive information within Government or Contractor systems. The Contractor shall classify ADP/IT or related positions, submit appropriate paperwork for background investigations or proof of a favorable adjudication, and ensure individual receives requisite training and document compliance. Personnel background investigation and training must be initiated before access to DoD AIS/networks or DoD SI is allowed. Following contract award, details for completing and forwarding forms for requesting an investigation will be coordinated with the COR.

6.4. The Contractor agrees to utilize only experienced, responsible and capable individuals as Computer/IT Support Specialist in the performance of the work. The Contracting Officer may terminate the contract or require that the Contractor remove employees who endanger persons or property, or whose continuity under this contract is inconsistent with the interests of military security.

6.5. Personally Identifiable Information (PII) and Federal Information Laws. The Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all government data. The Contractor shall also ensure the confidentiality, integrity, and availability of government data in compliance with all applicable laws and regulations, including data breach reporting and response requirements, IAW Defense Federal Regulation Supplement (DFARS) Subpart 224.1 (Protection of Individual Privacy), which incorporates by reference current versions DoDD 5400.11, “DoD Privacy Program,” and DoD 5400.11-R, “DoD Privacy Program.” The Contractor shall also comply with federal laws relating to freedom of information and records management. The Contractor shall analyze any breach of PII for which it is responsible under the terms of this contract under both the Privacy Act, if applicable, to determine the appropriate course of action under the requirement, if any.

6.6. Safeguarding Information. The Contractor shall safeguard information of a confidential or sensitive nature. Neither the Contractor nor any of its employees shall disclose or cause to be disseminated any information concerning the operation that could increase the possibility of a breach in security, or interrupt the continuity of operations or which breach the requirements of the Federal Privacy Act of 1974.

6.7. Security Training: The Contractor will receive initial and recurring security education and training from 21st FSS Security Manager/government designee. Training must be conducted IAW DOD 5200.01-R, Information Security Program Regulation, and DoDM 5200.01_DAFMAN 16-

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1404, "Information Security Program”.

6.8. Pass And Identification Items: The Contractor shall submit a request for base pass for employee(s) to the COR for recommendation of approval by the 21st SFS (Pass and Registration).

The same process will be followed for passes issued to subcontractor’s employees under this contract. The Contractor will be responsible for turning in any base passes/CAC to the COR upon termination of employment or completion of contract, prior to payment of final invoice.

6.9. Key Security: The COR will provide appropriate key(s), recorded on AF Form 1297.

Replacement of a damaged or lost key must be documented on an AF Form 332 Work Order Request. All keys are the property of the US Government and may be confiscated at any time. The contractor will be issued a key to their personal workspace. The Contractor shall not duplicate keys issued by the Government. The Contractor shall immediately report to the COR any occurrences of lost, stolen, or duplicated keys. The Contractor shall prohibit the use of Government-issued keys by any persons other than the Contractor employees. The Contractor shall not use keys to open work areas for personnel other than Contractor employees engaged in performance of duties.

6.9.1 Key Replacement: In the event that Government-issued keys (other than master keys) are lost, stolen, or duplicated, the Contractor shall be required, through coordination with the COR, to re-key or replace affected lock or locks at the expense of the Contractor. In the event that a Government-issued master key is lost or duplicated due to the fault or negligence by Contractor employees, the Government will replace all locks and keys for that system at Contractor expense.

6.10. In accordance with FAR Clause 52.222-50, Combating Trafficking in Person, the contractor must maintain 100% compliance and report non-compliance immediately to the contracting officer.

7. RECORDS MANAGEMENT: All records, files, and documents, regardless of media (e.g., paper, electronic, etc.), and software, provided by the Government or generated in the performance of this contract, become and remain property of the Government and shall remain so upon termination or completion of the contract. Records should be turned over to the Government upon completion of the contract unless otherwise stated.

8. SERVICES SUMMARY (SS). The purpose of this paragraph is to state the performance objectives, the paragraphs herein to which the performance objectives refer, and the performance standards to determine the overall effectiveness of services delivered to the Government. The SS will be used in evaluating Contractor performance. Surveillance of performance objectives will be conducted on a monthly basis.

Performance Objective PWS

Paragraph Performance Threshold

SS-1 Server and Systems Administration

3.1, 3.2, 3.6 95%

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SS-2 IT support/assistance to staff 3.8, 3.9, 3.10, 3.11, 3.13

100%

SS-3 Information assurance and security

3.3, 3.4, 3.5, 3.7 95%

SS-4 Combating Trafficking in Person IAW 52.222-50

All 100%

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APPENDIX

9. ACRONYMS & ABBREVIATIONS LIST: Commonly used military education and training related acronyms, abbreviations and definitions with which Contractor must be familiar:

ACC Air Combat Command (HQ at Langley AFB, VA) AETC Air Education and Training Command (HQ at Randolph AFB, TX) AFAEMS Air Force Automated Education Management System AFCT Air Force Classification Test AFCDA AF Institute of Advanced Distributed Learning AFIT Air Force Institute of Technology AFMC Air Force Material Command AFOQT Air Force Officer Qualification Test AFRC Air Force Reserve Command AFROTC Air Force Reserve Officer Training Corps AFSOC Air Force Special Operations Command ALS Airman Leadership School AMC Air Mobility Command ANG Air National Guard ASVAB Armed Services Vocational Aptitude Battery ATCO Alternate Test Control Officer AU Air University AUSIS Air University Student Information System BOJT Base On the Job Training BPA# Blanket Purchase Agreement Number CCAF Community College of the Air Force CDC Career Development Course CLEP College Level Examination Program (test for credit) Course 3 Airman Leadership School by correspondence CTAP Civilian Tuition Assistance Program DANTES Defense Activity for Non-Traditional Education Support DE/DL Distance Education/Learning EOC End of Course DLAB Defense Language Aptitude Battery DLPT Defense Language Proficiency Test DMDC Defense Manpower Data Center (website for DLPT/DLAB/AFCT testing) DSST DANTES Subject Standardized Test (test for credit) DVA Department of Veterans Affairs EDPT Electronic Data Processing Test ESS Education Services Specialist FTEC First Term Enlisted Course IT Information Technology MAJCOM Major Command (major divisions within the Air Force) MGIB Montgomery GI Bill (DVA education benefit) MilTA Military Tuition Assistance MOU Memorandum of Understanding (governs institutions operating on base) NCOA Noncommissioned Officers Academy

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NPSC Non-Personal Services Contract (covers each contract position) OPI Oral Proficiency Examination – Interview exam given over the phone OPR Office of Primary Responsibility PACAF United States Air Forces Pacific (HQ at Hickam AFB, HA) PSFB Peterson Space Force Base PME Professional Military Education PWS Performance Work Statement QH Quarter Hours SSFB Schriever Space Force Base SH Semester Hours SNCOA Senior Noncommissioned Officers Academy SpOC Space Operations Command (HQ at Peterson SFB, CO) SOAR Scholarships for Outstanding Airmen to ROTC SOC Servicemembers Opportunity College SOS Squadron Officers School (required PME for AF Captains) TBAS Test of Basic Aviation Skills TCO Test Control Officer TDY Temporary Duty (involves official orders to travel to a temporary location) TE/TA Test Examiner/Administrator USAFA United States Air Force Academy USAFE United States Air Forces Europe (HQ at Ramstein AFB, GE) VA Veterans Affairs

WAPS Weighted Airman Promotion System