PAFB_and_CMAFS_Custodial_PWS_14_Apr_15_Att_1.doc

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

Peterson Air Force Base and

Cheyenne Mountain Air Force Station

Colorado 14 Apr 15 Table of Contents

Section Number and Title

1.0 Description of Services

2.0 Service Summary

3.0 Quality

4.0 Government Furnished Property and Services

5.0. General Information

6.0 APPENDICES

Appendix A, Estimated Square Footages and Cleaning Level

Appendix B, Floor Plans and Maps

Appendix C, Required Reports/Forms

7.0 DEFINITIONS

NOTE: No page numbers are listed due to various printing configurations

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Peterson Air Force Base (PAFB) and Cheyenne Mountain Air Force Station (CMAFS), Colorado, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional facility appearance. The Contractor shall accomplish all cleaning tasks as laid out in this PWS. Facility drawings of areas cleaned are established in Appendix B, Floor Plans and Maps. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, HAF standards, instructions, and commercial practices. The contractor shall manage its workforce during fluctuating workloads in order to maintain continued services. The contractor shall comply with all training requirements. Additionally, the Contractor shall provide adequate manning, sufficient oversight and an effective work schedule to ensure uninterrupted custodial services throughout the life of the contract.

1.1 Facility Cleaning Services.

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.) Maintain hard floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by routine cleaning. Accomplish cleaning by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. After cleaning, floor surfaces, to include grout, shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean and free of splash. Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items and return them to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Vacuum carpets so they are free of soil, dirt, debris, litter and other foreign matter. The Contractor shall remove any spots and/or spills using the carpet manufacturer’s approved methods or other commercially-accepted practices as soon as noticed. The Contractor shall bring all tears, burns, and raveling to the attention of the facility manager. Area and throw rugs shall also receive this service. Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items and return them to their original and proper position after vacuuming.

1.1.3 Stairways/Elevators/Handicap Lifts. Clean all floor surfaces in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Walk-Off Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Remove soil and moisture underneath mats and return mats to their normal locations.

1.1.5 Remove Trash/Empty and Clean Public Ashtrays and Urns. Empty all wastebaskets, cigarette receptacles and other trash receptacles inside and outside of facilities that are within 10 feet of entrances and return to their original locations for both PAFB and CMAFS. Replace sand in urns as required. Line all wastebaskets or receptacles with plastic liners. Clean and remove soil, dirt, food, streaks, and marks from receptacles. Replace any obviously soiled, malodorous or torn plastic trash receptacle liners. Remove boxes, trashcans, and papers placed near a trash receptacle and marked "TRASH". Break down or flatten cardboard boxes before depositing into recycle dumpsters. There will be no ashes, cigarette butts, dirt, debris, spilled liquids, or foreign substance inside or outside of receptacles or ashtrays. Police and pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. Bag all trash, dirt and debris, tie and place in Government-provided collection containers, ensuring the lids are closed and securely latched.

1.1.5.1 Centralized Locations. If secure locations prevent removal of trash from hallways, the facility manager will designate a centralized location. The Contractor shall collect and dispose of all trash from these locations. The Contractor is not responsible for replacement of plastic trash bags within secured locations. At CMAFS, empty all 3-in-1 and 4-in-1 industry standard recycling stations in the hallways on scheduled days and dispose material in provided recycle bins or trash carts and replace trash bags in stations.

1.1.6 CMAFS Medical Aid Station (Rooms 1205 & 1205A-1205Q). Move all furniture and equipment to allow for cleaning underneath and behind, and replace each in its original position upon completion.

1.1.7 CMAFS Distinguished Visitor (DV) Route, 721 Mission Support Group (MSG) Command Section, Entrance, and Lobbies (CMAFS Bldg 101), 721 Security Forces Squadron (SFS) Entry Control (CMAFS Bldg 100), hallway at the DV entrance (bldg. 1000-5000), stairwell to 2nd floor from 1st floor bldg. 5000, 2nd floor hallway in bldg. 5000-2000 and bldg. 2000-9000, Cheyenne Mountain Directorate (CMD) Command Suite hallway and CMD hallway, 3rd floor bldg. 2000. Provide a rapid response within 15 minutes of notification by the COR or Civil Engineer (CE) Controller for additional cleaning. Contractor services for DV Route could be all areas or partial areas.

1.2 Restrooms/Locker Rooms Cleaning Services.

1.2.1 Clean and Disinfect. Clean and disinfect all surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2 Restroom Floor Care. Maintain all floor surfaces in accordance with paragraph 1.1.1 by routine cleaning. Tilt or move moveable items to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 Stock Restroom Supplies. Contractor shall stock restrooms so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. The Contractor may provide, at no expense to the Government, product-sponsored dispensers. The Contractor shall maintain keys for all dispensers and replace as necessary. Store supplies in designated janitorial closets. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.2.3.1 Soap Dispensers. Keep all soap dispenser nozzles clean and free-flowing. When soap dispensers are defective, substitute a bottle of liquid hand soap for each defective dispenser and notify the Facility Manager of the defective dispenser for Government repair or replacement. At PAFB, supply heavy-duty hand cleaner in hangars, automotive, and aircraft maintenance areas.

1.2.4 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 Restroom Trash Removal. Empty all trash containers in restrooms and locker rooms, dispose of trash, and return containers to their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.2.6 Waterless Urinals. Service all waterless urinals IAW Waterless Urinal Maintenance Instructions, dated 23 Apr 08, provided by the COR.

1.3 Periodic Cleaning Services.

1.3.1 Scheduled Periodic Hard Floor Maintenance. Clean, scrub, seal, polish, wax, and strip hard floors as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces, to include grout, shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Do not apply any type of sealer or floor finish to showers or saunas. The Contractor shall protect all surrounding surfaces from stripping solutions, sealer and floor finish solutions as work is performed. Remove all solutions from baseboards, furniture, trash receptacles, chairs and other similar items.

1.3.1.1 Buff Hard Floors. Sweep, dust mop, damp mop, wet mop, dry buff, and spray buff, all hard surface floors to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Clean baseboards, corners, and wall/floor edges.

1.3.1.2 Unscheduled Strip/Scrub/Seal/Finish Hard Floors. Strip, scrub, seal and apply floor finish to all hard surfaces, including restroom and locker room floors. Maintain floors in accordance with industry standards. The entire floor, including corners and abutments, will be clean and free of dirt, debris, scuff marks, heel marks, scum, lime deposits, soap residue, body oil residue, rust, mold, and mildew and have a clean, uniform coat of nonskid floor finish with a uniform, glossy appearance free of omissions, swirls, mop strands, etc.

1.3.2 Periodic Carpet Restorative Cleaning. Deep clean carpets, including carpeted mats, to remove embedded soil from carpet fibers. Deep cleaning shall employ a technique and/or method to address soil suspension, soil extraction and drying. The cleaning solution will clean, disinfect, and deodorize. In areas where water cannot be used (i.e., computer rooms, raised flooring), use a dry carpet cleaning method. After deep cleaning, the carpeted area shall show an improvement in visible appearance. Remove all cleaning solutions from baseboards, furniture, trash receptacles, chairs, and other similar items. Move chairs, trash receptacles, and other items to clean carpets underneath and return to their original location after the carpet has dried.

1.3.3 Emergency Cleaning. Perform emergency cleaning required in any building, area, or room on PAFB/CMAFS as a result of minor fire, water or wind damage, broken water pipes, commode overflow, vandalism, health and safety cleaning, to restore the area to a state of cleanliness. Contractor will perform the required cleaning by the required completion date/time noted on the work order. Contractor will notify the COR of completion within one (1) workday and sign the work order as complete. Contractor will notify COR of all requests by building occupants requiring a written order or will have customer contact the COR for approval before beginning work. With the exception of Child Development Centers (CDC), emergency cleaning will begin within one (1) hour after notification by the COR, to be followed by a written work order. CDC emergency response may differ, depending on specific circumstances. Emergency cleaning may occur at any time 24 hours a day, 7 days a week.

1.3.3.1 Blood/Infectious Material. The Contractor shall clean blood/infectious material within 30 minutes of request IAW the OSHA (Occupational Safety and Health Administration) Blood Borne Pathogen 1910.1030. The Contractor shall deliver the material to the PAFB Clinic in Bldg 959 and adhere to established protocol for proper disposal. Note: Historically, for blood infectious material only one or two requests per year are considered major in nature.

1.3.4 Special Additional A-La Carte Custodial Support.

1.3.4.1 Dusting. Low-dust surfaces within 6 feet of the floor so the surfaces are free of dust, lint, cobwebs, and litter. High-dust surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.3.4.2 Spot Clean/Polish. Spot clean including, but not limited, to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc, from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface will have a clean, uniform appearance, free of streaks, spots and other evidence of soil. Polish brass hardware, aluminum bars, cigarette burns and other metal

1.3.4.3 Clean Entrance/Interior Glass. Clean both sides of all exterior entry glass doors, including transoms, sidelights, and atriums. Clean all interior glass doors, partitions, directory boards, exhibits, display cases, mirrors, etc. to a height of eight (8) feet. Also, wipe clean any adjacent trim, sills, frames, ledges, etc. After cleaning, there will be no traces of lint, dust, film, dirt, smudges, fingerprints, streaks, or other foreign matter.

1.3.4.4 Clean Interior Windows. Clean the interior surfaces of exterior windows to a height of ten (10) feet to eliminate all traces of film, dirt, smudges, water, tape, and other foreign matter from frames, casings, sills, and glass.

1.3.4.5 Clean Furniture. Vacuum and spot clean furniture so that after cleaning all dust, lint, dirt, debris, stains, gum, and any foreign substance are removed.

1.3.4.7 Office Paper Shredders (PAFB). Empty all administrative office paper shredders and replace liners. Place all bags of shredded office paper in the provided recycle bin located outside of the security barriers of Building 2 or any other suitable office paper recycle bins located on PAFB. Note that contractor is to supply plastic shredder bags.

1.3.4.8 Cardboard Recycle (PAFB). Remove and break down all cardboard from Building 2. Place all broken-down cardboard in the provided recycle bin located outside of the security barriers of Building 2 or any other suitable cardboard recycle bin located on PAFB.

1.3.4.9 Recycle Removal (PAFB). Empty all blue recycle containers and dispose of material in provided recycle bin outside of the security barriers of Building 2 or any other suitable recycle bins located on PAFB. The Contractor will supply and replace recycle bags as needed.

1.3.4.10 Atrium Table Cleaning. Disinfect and remove all dirt and debris from tables inside the atrium at Building 2. This service shall be performed on a nightly basis, Monday through Friday during the evening shift to ensure tables are clean for the following day.

1.3.4.11 Building 2 Gym Equipment Cleaning. After initial cleaning, remove all buildup and dirt and disinfect all visible surfaces of every piece of exercise equipment to include all cardio machines, benches, and nautilus machines. Dust dumbbell racks. This service shall be done on a nightly basis, Monday through Friday.

1.4 Special Cleaning Requirements.

1.4.1 Fitness Centers. The contractor shall perform cleaning tasks in accordance with Air Force Instruction (AFI) 34-266, “Air Force Fitness and Sports Programs”, Chapter 5, Para 5.2, 5.3, and 5.6. The contractor shall clean any spills, stains, etc. that occur between scheduled cleanings. At PAFB, the contractor will perform heavy cleaning after the facility closes at night. To obtain access to the building, the contractor employee shall be present in the facility before closing time. PAFB Fitness Center hours are 0430 – 2230 Monday through Friday 0700 – 1900 on the holidays and weekends.

1.4.1.1 Hallways, Corridors, Lobbies, Stairways, Entrance Way, General Rooms. The contractor shall sweep floors, mop floors, buff floors, maintain/strip floors, clean entryway glass doors, vacuum carpet, shampoo carpet, clean walk-off mats, clean/sanitize drinking fountains, low dust (ledges/window sills), empty trash, clean interior/exterior high glass and high dust (ceiling rafters/lights/fan).

1.4.1.2 Locker Rooms, Public Restrooms, Family Changing Areas. The contractor shall clean/disinfect showers, fixtures, walls, curtains, sweep/mop floors (vacuum if carpeted), clean small trashcans within access of each female toilet, clean/ sanitize urinals, sinks, and fixtures. Contractor shall resupply locker rooms, restrooms, clean mirrors, remove trash, clean weight scales, clean infant changing tables, clean walls/partitions, clean trash cans, power scrub shower/floor drain covers, high dust (ceiling fans, tops of lockers, immediate vicinity around air ducts and vents), descale toilets, urinals, and showers.

1.4.1.3 Saunas/Steam Room/Whirlpools. The contractor shall clean floors, benches, glass, and walls.

1.4.1.4 Exercise Rooms. The contractor shall clean equipment housing in contact with the floor, sweep/vacuum floors, mop floors, clean mirrors, and spot clean walls.

1.4.1.5 Parent-Child Areas. The contractor shall sweep/vacuum floors, mop/sanitize floor, clean mirrors, and clean equipment housing in contact with the floor.

1.4.1.6 Basketball/Racquetball Courts. The contractor shall sweep/mop floors, clean interior glass (up to 6 ft), pick up debris around bleachers, clean walls in court/hallways, sweep/mop bleachers and stairs, clean padded walls around the court, and clean corridors.

1.4.1.7 Running Track. The contractor shall clean the indoor track, deep clean per manufacturer’s guidelines, and dust railings.

1.4.1.8 Multi-Purpose Area. The contractor shall sweep/mop floors and pick up debris.

1.4.1.9 Massage Area. The contractor shall sweep/mop floors, remove trash/debris, and shampoo carpets.

1.4.1.10 Admin Areas (Includes Health & Wellness Centers And Massage Areas). The contractor shall sweep floors, mop floors, vacuum carpet, clean walk-off mats, trash collections and removal from centralized locations, buff floors, maintain/strip floors, and shampoo carpet.

1.4.2 Child Development Center (CDC) Cleaning Requirements. The contractor shall maintain designated CDC facilities in accordance with AFI34-248 Child Development Centers. Kitchen areas are not part of the Contractor’s responsibility for cleaning. See hours of operation at para 5.1.3. Perform all cleaning requirements either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily, perform at least one cleaning during operational duty hours. Accomplish all other required daily floor cleanings during operational duty hours.

1.4.2.1 Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled, e.g. “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

1.4.2.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDC and Youth Activity Center to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. Cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked janitorial closet inaccessible to children.

1.4.2.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.2.4 Clean/Sanitize Tables, Chairs, and Highchairs. The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.2.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls. The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.2.6 Sweeping/Mopping Non-Carpeted Floors. The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.2.7 Other Non-Carpeted Floors. All other floors (not including restrooms) shall be swept, mopped with hot water, and sanitized with the bleach water solution daily.

1.4.2.8 Clean/Sanitize Children’s Toilets and Fixtures. Clean toilets, sinks and adjacent walls (up to height of four feet) with hot water and detergent and then sanitize with the bleach water solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.2.9 Sweep/Mop Children’s Bathroom Floors. The Contractor shall sweep and mop the children’s bathroom floors with hot water and detergent and then sanitize with the bleach water solution.

1.4.2.10 Non-carpeted floor maintenance. The Contractor shall spray-buff all non-carpeted floors once a month. The Contractor shall strip and wax the floors after operating hours. The contractor shall remove all movable furniture prior to stripping and waxing.

1.4.2.11 Vacuum. The Contractor shall maintain all carpet areas free from visible soil, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Clean soiled areas as necessary.

1.4.2.12 Carpet Maintenance. The Contractor shall steam-clean all carpet on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.2.13 Empty Trash Cans and Diaper Pails. The Contractor shall empty trash cans and diaper pails. The Contractor shall provide and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.2.14 Clean/Sanitize Trash Container and Diaper Pail. The Contractor shall disinfect trash containers and diapers pails, first with hot water and detergent and then sanitize with the bleach water solution.

1.4.2.15 Stock Restroom/Facility Supplies. The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies, including toilet tissue, paper towels and hand soap, do not run out. Store supplies in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two hours of notification.

1.4.2.16 Dusting. Low-dust surfaces within 6 feet of the floor to be free of dust, lint, cobwebs, and litter. High-dust surfaces above 6 feet up to 10 feet. Surfaces include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, molding, trim, baseboards, pictures, clocks, window blinds, ceiling fans, etc.

1.4.2.17 Windows/Interior Glass. Clean all windows (interior and exterior), including glass in doors, partitions, walls, display cases, and directory boards. Following cleaning, the glass shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.2.18 Clean Drinking Fountains. Clean drinking fountains with sanitizing solution.

1.4.2.19 Clean Door Knobs. Clean door knobs with sanitizing solution.

1.4.2.20 Classroom Areas. The contractor shall clean cabinets/millwork (to include scrubbing and sanitizing), carpets/rugs (to include spot cleaning, vacuuming, and shampooing), clean and sanitize tables, chairs and high-chairs; clean and sanitize counters/sinks, clean doors (knobs and surrounding areas), dusting (high), dusting (low), damp mop and sweep eating area floors, damp mop and sweep non-eating area floors; buff, strip, scrub, seal, and wax floors; empty and sanitize trash; routine cleaning, dusting, and spot cleaning of walls, clean interior and exterior windows, glass, and mirrors; clean fixed food prep counters/service surfaces; empty and sanitize soiled diaper containers.

1.4.2.21 Classroom Area Restrooms. The contractor shall clean and sanitize counters, sinks, faucets and toilets. Contractor shall damp mop and sweep non-eating floors and buff/strip/scrub/seal/wax floors. Contractor shall resupply/stock items and provide routine cleaning/disinfecting of walls/partitions.

1.4.2.22 Outdoor Playgrounds. The contractor shall empty playground area trashcans when they are 80% full.

1.4.2.23 General Tasks. The contractor shall clean the entrance, lobbies and corridors and clean walk-off mats. For laundry room areas, the contractor shall sweep and damp mop floors.

1.4.3 Youth Center/School Age Activity Rooms. The contractor shall clean carpets/rugs (to include spot cleaning, vacuuming, and shampooing), clean and sanitize tables and chairs, clean and sanitize counters/sinks, clean doors (knobs and surrounding areas), dust (high), dust (low), damp mop and sweep eating area floors, damp mop and sweep non-eating area floors; buff, strip, scrub, seal, and wax floors; empty and sanitize trash; routinely clean, dust, and spot clean walls, clean interior and exterior windows, glass, and mirrors.

1.4.3.1 Youth Center/School Age Multi-Purpose Rooms/Courts. The contractor shall sweep/damp mop floors, bleachers, and stairs. The contractor shall sweep under bleachers, pick up debris, remove chewing gum from the court and bleachers, power scrub the floor, and clean walls.

1.4.3.2 Outdoor Playgrounds. The contractor shall empty playground area trashcans when they are 80% full.

1.4.3.3 General Tasks. The contractor shall clean the entrance, lobbies and corridors and clean walk-off mats.

1.4.3.4 Rest Rooms. Contractor shall re-supply rest rooms, clean/sanitize drinking fountains, clean walls/partitions, sweep/damp mop floors, clean/disinfect rest rooms, de-scale toilets & urinals and remove trash.

1.4.3.5 Laundry Rooms. For laundry room areas, the contractor shall sweep and damp mop floors.

2. Service Summary (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success. Performance Objectives may be added or deleted depending on the Contractor’s performance. During the first 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways/Elevators/Handicap Lifts

d. Walk-off Mats

e. Public Ashtrays and Urns

Validation

SS-4 Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Restroom Floor Care

c. Stock Restroom Supplies

d. Drinking Fountains

e. Restroom Trash Removal

f. Waterless Urinals

SS-5 Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

c. Special Additional A-La Carte Support

SS-6 Special Cleaning Requirements

a. Fitness Center

b. Child Development Center

c. Youth Center/School Age

SS-7 Emergency Cleaning

a. Completed by designated date/time

b. Within 1 hour of notification

Within 30 minutes of notification for blood/infectious material

3.0 Quality.

3.1 Quality Control. The Contractor shall develop and maintain a quality control program/plan to ensure custodial services are performed in accordance with commonly-accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service do not occur. The contractor shall make the plan available for review upon government request.

3.2. Quality Assurance. The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the Contractor’s work schedule or a COR-approved Contractor-modified version thereof to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Performance Assessment Report (PAR) for issuance to the Contractor. The Contractor shall respond to the PAR IAW instructions provided.

3.3 Periodic Quarterly Progress Meetings. The CO, Functional Commander, COR, other Government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The CO will take the minutes of these meetings, put them in writing, signed by the CO and any other signatures as deemed appropriate, and distribute to the Functional Director, the COR, other Government personnel as appropriate and the Contractor. Should the Contractor not concur with the minutes, the Contractor will provide a written notification to the CO, identifying areas of non-concurrence for resolution.

4.0 Government-Furnished Property and Services.

4.1 Government-Furnished Facilities. The Government will provide approximately 600 sq ft of office and storage space in Bldg 615 on PAFB. CMAFS will provide use of a shared office/desk area with a computer and telephone and a two-drawer filing cabinet in bldg 101, room 105. The Contractor may not make any alterations to the office space without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the Government in the same condition as received, fair wear and tear and approved modifications excepted. Contractor will attend Facility Manager training. The facility will only be used in performance of the contract. The Contractor is responsible for housekeeping of all areas used as authorized office, storage areas, and janitorial closets and normal user/occupant maintenance. Such areas are subject to inspection at all times. Failure to comply will result in the Contractor losing the use of Government storage/utility space. This area is not guaranteed for the life of the contract and is subject to change depending on Air Force mission or space availability.

4.1.1 Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will maintain odorless and clean closets, free of clutter and debris. The Government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

4.2 Government-Furnished Supplies and Equipment. The contractor shall carry a hand-held radio while working on the CMAFS installation for communication. The Government will provide two radios/chargers along with training on how to use them properly. This equipment is not allowed to leave the base and must be kept in an area that can be secured when the equipment is not in use, either a janitor’s closet that locks or at the shared office space. Contractor will be held responsible if radio is lost, stolen, and misused/abused or cannot be found. The contractor’s Project Manager will sign a hand receipt for equipment and all equipment must be returned when the contract ends or if otherwise terminated.

4.3 Government-Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

4.3.1 Utility Conservation. The Contractor shall adhere to all base-level utility conservation practices or requirements. The Contractor shall operate under conditions that prevent waste of utilities.

4.4 Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the Contractor’s expense. Contractor employees will be allowed to use the base telephone service for contract-related business only. Any failure or downtime of the Government system shall not be a reason for non-performance.

4.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost-reimbursement basis. In cases of an emergency dial 911.

4.6 Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The Contractor shall adhere to all base-level recycling programs. The Contractor shall close all lids after use.

4.7 Mail Service. The Contractor shall coordinate with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4.8 Insect and Rodent Control. If the need arises for entomology services, the Contractor shall call the 21st Civil Engineer Squadron (CES) Service Desk (556-4030) or CMAFS COR and services will be provided at no expense.

5.0 General Information.

5.1 Hours of Operation.

5.1.1 Normal Base Hours. Base hours of operation are 7:00 am to 4:30 pm, Monday through Friday, unless otherwise specified. In some areas at PAFB, due to the type of operation or cleaning tasks, the Contractor will accomplish cleaning at times other than during normal operating hours and on weekends. The Contractor may find it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the Government.

5.1.2 Base-Wide Facilities, Hours of Operation. The Contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift. See Appendix A1 and A2 for specific facility cleaning times.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00 am

5.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions:

5.2 Federal Holidays.

New Year’s Day - 1 January

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Independence Day - 4 July

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - 4th Thursday in November

Christmas Day - 25 December

The Contractor is not required to perform services on Federal holidays. If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will reschedule services for the first day following the holiday observance.

5.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

5.4 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized Government representative, Custodial Services requirements under this PWS are essential to be performed during a crisis. The contractor shall maintain and implement a Contingency Plan that ensures continued performance in the event of catastrophic and non-catastrophic events and work stoppages. The contractor shall make the plan available to the Government within one (1) working day after contract award. The plan shall also include an emergency contact list.

5.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The Contractor shall comply with all requirements and procedures for Contractor Access to Air Force Installations. The contractor shall submit all documentation at the pre-performance conference.

5.5.1 Security Requirements for PAFB. The Contractor and all employees will comply with all PAFB security requirements imposed by the Installation Commander at all times while on the premises.

5.5.1.1 Contractor Badge Request. Contractor shall mail or email a “badge request letter” to the Contracting Officer on company letterhead including the company’s address, company’s telephone number, and contract number, a list of employees (full name), with their social security numbers, dates of birth, and places of birth, requiring access to PAFB and CMAFS. After approval, this letter will be on file for 30 days with Security Forces at the Visitor’s Control Center, Bldg 1334 for PAFB. Each contractor employee must obtain the necessary badge within the 30-day period. When the contractor requests a badge for a new employee, the contractor shall send an updated employee list to the contracting office. Upon completion or termination of the contract or employee, the contractor shall surrender all passes and identification badges to the COR the following business day.

5.5.1.2 Individual Badges. Contractor employees will apply for individual identification badges at the PAFB SFS Visitors’ Control Center, Bldg 1334, upon employment after access letter is on file with Security Forces. Hours of operation are Monday through Friday from 6:00 AM to 2:30 PM. No appointment is necessary.

5.5.1.3 Nametags. All employees shall wear a nametag and other identifying apparel. (AFI 34-248, 8.7.7)

5.5.1.4 Vehicle Requirements. Proper state vehicle registration, proof of insurance and a valid driver’s license are required to drive on PAFB. All commercial vehicles must enter through the East Gate (Marksheffel Road), the primary search area for all commercial delivery vehicles.

5.5.1.5 Contractor Requirements. The contractor will brief all employees that they shall immediately leave any area upon notification by the CO, COR, constituted authority or Security Forces, when directed, as occasional operational requirements or emergencies dictate.

5.5.1.6 Restricted/Controlled Areas on PAFB. Headquarters Complex and buildings 104, 920, 1470, 1471, 1840, 1844, 2025, and 2028 are restricted or controlled areas and special security procedures are utilized. Contract performance required within these areas will require Contractor compliance with various levels of security and established personnel security entry control procedures. Ensure all Contractor employees requiring access to these facilities obtain required training, badges/clearances before performing work in these facilities. Enter through designated entry control points by the most direct route to and from the work site. In certain areas, custodial service will not be performed during normal duty hours because of the nature of the work in the area.

5.5.1.7 Escorted Entry (Restricted). In facilities, or parts of facilities, where security dictates that access be restricted, Contractor employees performing custodial duties will contact the Facility Manager or the alternate at the Entry Control Point and will be issued a Visitor's Badge at that building by the Entry Controller. Contractor employees will be under direct surveillance at all times by a person from that facility who is cleared to wear a Controlled Area Badge and perform escort duties. Contractor employees will be required to inquire once and only once at the entry to area for required service; however, tenants may request returning to area at later time the same day. If workload permits, Contractor employee will return to area. If entry is refused, Contractor employee will record date and time of refusal and submit the record to their supervisor. The Visitor's Badge will be returned to the Entry Controller each time the employee completes his duties and leaves the area.

5.5.1.8 Unescorted Entry (Controlled). The Government will issue Controlled Area Badges which are valid only for the actual period of employment or the term of the contract, whichever occurs first. The Contractor employees will display their controlled area badges on their outer garments above waist level, and will, upon request, surrender the badge to any Department of Defense (DOD) member for identification verification. Violations or deviations from established security procedures by Contractor employees may result in the confiscation of controlled area badges and the denial of future entry to these areas.

5.5.1.9 Entry Authorization List Within five (5) business days after contract award and every three (3) months thereafter or as changes occur, provide an Entry Authorization List (EAL) to the CO. The Contractor will keep the EAL current at all times and will include the names of each employee, social security number, hours of duty, and their assigned controlled badge numbers. The EAL will be on company letterhead and signed by an officer of the company. The Contractor will update the EAL within five (5) business days after personnel changes.

5.5.1.10 Unescorted Entry Processing Requirements for PAFB. Contractor personnel who will require unescorted entry to controlled areas in performance of work will be United States citizens and be subject to favorable National Agency Check w/Inquiries (NACI). Those Contractor employees working in Bldg 2, NORTHCOM will possess sole U.S. citizenship.

5.5.1.10.1 Employee Background Checks. Submit in writing, on company letterhead, through the CO, the following information on all Contractor employees requiring a NACI: full name, date and place of birth, social security account number, affirmation of United States citizenship, and any current security investigation data.

5.5.1.10.2 Any Contractor employees who do not have a current security investigation acceptable to Security Forces, and who require a NACI for the performance of their duties, will complete an AF Form 2583, Request for Personnel Security Action, submit to fingerprinting and complete the Electronic Questionnaires for Investigations Processing (e-QIP) via the provided website from the CES Security Manager.

5.5.1.10.3 The 21 CES Security Manager or COR is the source for the necessary forms and will provide instructions for receiving, accomplishing and processing these forms. After forms have been properly completed, the 21 CES Security Manager will assist the Contractor to make an appointment for the employee(s) to go to the Wing Installation Protection (IP) office for submittal of paperwork and fingerprinting. The IP office will schedule appointments for submittal/fingerprinting within one to two weeks of request. After submittal/fingerprinting, the employee will report to the Entry Control Point for issuance of a temporary non-escort badge.

5.5.1.10.4 A minimum of 180 days is required to process Contractor employee NACI. Additional time will be required if the NACI is unfavorable and may result in denial of entry to controlled areas. The 21 CES Security Manager will notify the Contractor of the results of the NACI(s). After completion of a favorable NACI, each eligible employee will report to the 21 CES Security Manager for processing an AF Form 2586, Unescorted Entry Authorization Certificate.

5.5.1.11 Special Clearance Requirements; Child Development Center and Youth Center.

5.5.1.11.1 In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care Services”, a criminal history background check must be initiated and completed for each Contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Civil Engineer Security Manager will initiate, receive and maintain all background checks. The CDC Director will maintain all results. The following steps are required to process the background check:

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR) must be completed on all employees who have lived or worked on a military installation, before they are hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b. A National Agency Check (NAC) or National Agency Check Inquiries (NACI) shall be requested for each Contractor employee who will work in the CDC or Youth Center. If the results of the NAC or NACI were not completed within six months, follow-up action shall be conducted and documented until the NAC or NACI is completed. (AFI 34-248, 5.3.1/5.3.2).

c. A State Criminal History Repository Check (SCHR) shall be requested from all the states the individual employee or Contractor has lived in during the last five years. NOTE: Only required if a completed NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) shall be completed for all contract workers every 5 years. (AFI 34-248, 5.3.2)

e. All contract workers shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

5.5.1.11.2 Criminal Background History Check Procedures. Prior to any background checks, the potential contract employee shall read and sign an Acknowledgement of Rights and Consent to Release Records and provide to the COR. Upon completion of the consent form, the potential contract employees shall report to the COR or Civil Engineer Security Manager to complete an AF Form 2583, Request for Personnel Security Action to initiate a National Agency Check (NAC). The applicant shall complete a form in the Electronic Questionnaires for Investigations Processing database (e-QIP) and provide fingerprints to the Wing Installation Protection office located in building 350. The COR will initiate an Installation Records Check (IRC) for each contract employee.