F650521R-JM_6_10-24-2022.pdf

This is a Scope of Work document for the State of Florida Department of Children and Families (DCF) regarding the procurement of prepaid debit cards and related management services. The solicitation requests vendors to provide purchase, delivery, and management of prepaid debit cards for the state's benefit payment distribution program. The contract encompasses card issuance, activation, customer service support, fraud monitoring, and transaction processing capabilities. The document outlines specific performance requirements including card delivery timelines, 24/7 customer service availability, real-time transaction reporting, and compliance with state and federal regulations. Vendors must demonstrate experience managing high-volume debit card programs and maintaining security standards consistent with Payment Card Industry (PCI) Data Security Standard requirements.

The pricing structure requires vendors to submit comprehensive fee schedules covering card issuance fees, monthly maintenance charges, transaction fees, and customer service support costs. Set-asides or special considerations for minority-owned, women-owned, or disadvantaged business enterprises may apply per Florida procurement regulations. The contract term and renewal options, specific funding amounts, and budget allocation sources are referenced within the document's financial sections. Incumbent information and current program performance metrics establish baseline service expectations. All proposals must comply with Florida Statutes procurement requirements and federal regulations governing benefit payment distribution, with particular emphasis on data security, accessibility standards, and fraud prevention mechanisms.