F650521R-JM_5_10-06-2022.pdf

This is a Scope of Work document for the Florida Department of Children and Families (DCF) soliciting prepaid debit cards for purchase, delivery, and management services. The procurement involves the acquisition and management of prepaid debit cards to be distributed to eligible recipients through the state's benefit programs. The contract will require the vendor to handle card production, personalization, delivery to beneficiaries, and ongoing account management services. The scope of work outlines specific operational requirements including card activation, customer service support, transaction reporting, and compliance with state and federal regulations governing the distribution and use of prepaid benefit cards.

The contract will be competitively bid with evaluation criteria emphasizing vendor experience in managing large-scale prepaid card programs, system security and fraud prevention capabilities, customer service quality, and cost-effectiveness. The vendor must demonstrate compliance with all applicable state and federal requirements, including data protection standards and accessibility requirements. Pricing shall be submitted as a fixed fee structure or per-card cost model as specified in the solicitation documents. The selected contractor will be required to maintain adequate staffing, technology infrastructure, and quality assurance procedures to support efficient card issuance and ongoing cardholder services throughout the contract term.