Attachment 1 - PWS.docx

PERFORMANCE WORK STATEMENT

FOR

ON-SITE PIPETTE CALIBRATION SERVICES

1.0. GENERAL

1.1. SCOPE: This Performance Work Statement (PWS) details performance requirements for maintenance services for the 711th Human Performance Wing (HPW) pipette calibration needs.

1.2. BACKGROUND: The United States Air Force (USAF) requires pipette maintenance services for several laboratories of the 711 HPW. These laboratories provide continual and rapid evaluation, validation and transition assistance of new off-the-shelf technologies and identify emerging technologies (“technology discovery”) to fill critical gaps in force protection, rapid diagnostics, epidemiology and preventive medicine to meet USAF global mission requirements.

1.3. PERIOD OF PERFORMANCE: The period of performance will have one base year with four option years for a total of five years.

1.4. GENERAL REQUIREMENTS:

1.4.1. The contractor shall perform calibrations, which includes preventative maintenance, and assessments using manufacturer recommendations on all pipette equipment covered by this PWS:

1.4.2. Any and all maintenance, preventative maintenance, and calibration performed under this contract shall include all parts necessary to repair and/or certify the equipment per PWS requirements and/or return the equipment to full functioning and operational status as required by each manufacturer’s recommendations and Air Force Metrology and Calibration (AFMETCAL) requirements in Technical Order (T.O.) 00-20-14 paragraph 4.5.1.4. Warranty parts per normal business practices.

1.4.2.1. If the contractor believes any equipment is completely beyond repair or salvage, the contractor must notify the appropriate government representative at the laboratory maintaining the equipment being serviced. The government will be the decision authority deciding if equipment is beyond repair or salvage.

1.4.3. Scheduled Maintenance Estimated Work Burden (numbers may slightly increase or decrease over the length of the contract):

1.5. FREQUENCY:

1.5.1. USAFSAM/OET Maintenance Schedule (Scheduled Maintenance):

1.5.2. USAFSAM/ PHE Maintenance Schedule (Scheduled Maintenance):

1.5.3. USAFSAM/PHR Maintenance Schedule (Scheduled Maintenance):

1.5.4. USAFSAM/PHT Maintenance Schedule (Scheduled Maintenance):

1.5.5. 711HPW/RHB Maintenance Schedule (Scheduled Maintenance):

1.5.5.1. Bldg 840 Labs: W204, W206, W209, W211, W213, W221, W321, W323, and W331. Pipettes will be brought to W206 except those from lab W211 for calibration.

1.5.5.2. Bldg 837 Labs: 152, 153, 157, 160, 165, 166, 171, 256, 257, 258, 272, and 275. All pipettes due for calibration will be brought to a single location for service.

1.6. DELIVERABLES:

1.6.1. Certificate of Calibration must be provided for all pipettes that have been serviced by the contractor. Digital copies of certificates must be available within 3 days of calibration either via email or website access, and hard copies of certificates must be available within 7 days of service by electronic and printed copies. Certificates must be grouped by building and lab room number.

1.6.1.1. The calibration certificate includes all requirements from ISO/IEC 17025:2017 (E) section 7.8.2.1 where applicable (title of report, lab name, address, location of activity, unique report ID, customer POC, item ID, date of calibration, date of report issue, and a statement to the effect results relate only to items calibrated, results/units, method used, additions/deviations to method used, ID of the person authorizing the report). Refer to: https://www.iso.org/standard/66912.html.

1.6.1.2. In addition, the calibration certificate will show: the measurement uncertainty of the measurement result, “As found” and “As left” data (when adjustment was performed), Pass or fail assessment, environmental conditions at the time of calibration, a statement identifying how the measurements are metrologically traceable, accreditation body logo, NIST traceable equipment used to perform calibration, where relevant, a statement of conformity with requirements or specifications, opinions and interpretations, maintenance performed, as well as the technician’s name.

1.7. LOCATIONS:

1.7.1: Enter Lab locations where service will be performed:

-2510 Fifth Street, WPAFB, OH 45433-7951:

-2728 Q Street, WPAFB, OH 45433-7951

- 711HPW/RHB - Bldg 837, Room (Lab POC will direct room location)

2.0. TECHNICAL REQUIREMENTS:

2.1. MAINTENANCE REQUIREMENTS:

2.1.1. Pipettes and repipetters recurring maintenance shall be scheduled in accordance with the schedule in section 1.5 of this PWS.

2.1.2. The contractor will coordinate with laboratory personnel on exact dates within the timeframes of section 1.5 of this PWS as to when maintenance shall be performed.

2.2. Requirements for each type of maintenance service shall be as follows:

2.2.1. Scheduled maintenance and calibration shall consist of: all work shall be performed on site. Calibrations should be documented with a calibration sticker and a calibration certificate. Scheduled maintenance and calibration of pipettes and repipetters should be calibrated/verified to manufacturers’ recommendations/guidelines. If pipettes and repipetters are not able to be verified due to degraded condition, then repairs shall be conducted as appropriate and/or recommendations for repair/replacement be provided to end-user(s) at the end of the maintenance action.

2.2.2. Correct all malfunctions and/or provide replacement components including O-rings and seals (Teflon).

2.2.3. Provide certificate of calibrations, with each returned certificate containing 5 readings at each of the 3 levels (low-middle-high); 2 readings at “found as” and 3 readings at “left as”, and/or ISO-17025 standards.

2.2.4. Provide a next-service due date sticker placed on each calibrated pipette.

2.2.5. Complete calibration on-site. Calibration consists of measuring pipette accuracy and precision and ensuring the instrument is performing within manufacturer guideline tolerances for both. Service to include cleaning and decontamination, adjustment and calibration, visual and functional inspection, and complete repair.

2.2.6. Provide seals, O-rings, and tip holders, if after evaluation it is determined that they need to be replaced according to the manufacturer's instructions for wear and tear.

2.2.7. Level 2 calibration service shall include accuracy and precision assessments for ‘As found’ and ‘As left’, and preventative maintenance. Documentation of level 2 calibration service shall consist of a calibration sticker and a calibration certificate. The calibration certificate shall include all but not limited to the the following: ‘As found’ and As left’ data, environmental conditions at the time of calibration, accreditation body logo, NIST traceable equipment used to perm calibration, date calibration performed, maintenance performed, service person, and pass or fail assessment. Measurement uncertainty and next calibration due date. See section 1.6.1 for requirements on certificates.

OET

PHE

PHR

2.2.8. Level 1 pipette repair and calibration includes full internal and external cleaning and decontamination, visual and functional inspection, repair, adjustment and calibration. A calibration label and a detailed calibration certificate for each pipette. Collected data of two weightings at the low and high volumes.

RHB

PHT

2.2.9. Calibration of both manual and electronic pipettes shall include all modes, for single-channel and multiple-channel dispensing.

2.3. Emergency unscheduled maintenance of pipettes and repipetters: For emergency maintenance services, if the contractor is unable to be on site within 72 hours of notification of emergency maintenance requests, the contractor shall maintain a “mail-in” service in which the contractor will return the items within 10 business days. Onsite service under emergency conditions, the contractor shall complete work expeditiously.

2.4. Non-emergency unscheduled maintenance of pipettes and repipetters. For non-emergency maintenance services, the contractor will provide service to other pipettes and repipetters requiring services that have malfunctioned or lose certification status due to use or wear and tear, during regular scheduled maintenance visits (IAW section 1.5) that the contractor is on site for.

2.5. ADDITIONAL REQUIREMENTS PER LAB:

2.5.1. Aerospace Medical Research Laboratory - 711HPW/RHB: When calibration/repairs are performed, the contractor must complete all maintenance services in one duty day. The contractor must notify the 711 HPW/RHB lab no less than 2 days before service will begin.

3.0. BASE SUPPORT:

3.1. WORK SPACE AND PERSONAL PROTECTIVE EQUIPMENT:

3.1.1. A minimum of 2 feet by 3 feet of workbench space shall be provided to contractor personnel for performance of maintenance.

3.1.2. Proper Personal Protective Equipment (PPE) to fulfill laboratory safety requirements will be provided by the laboratories and will be required to be worn in all areas which require PPE.

3.2. BASE ACCESS:

3.2.1. Contractor personnel working under this contract must be able to pass base security background check that is required for routine access to base by contractors requiring access to the base. This check will cover criminal background check. Contractors can be denied access due to criminal history. Determination of access will be responsibility of base security forces. Contractor will be granted base/building access for the period of performance during active working performance on base. Base pass will be secured from base security forces by laboratory personnel.

4.0. PERSONNEL REQUIREMENTS:

4.1. GENERAL AND TECHNICAL REQUIREMENTS:

4.1.1. Personnel qualification standards:

4.1.1.1. The contractor shall provide a technical person to perform all work under this contract. Technical personnel shall have a minimum of 3-years’ experience calibrating and maintaining pipettes from the following manufacturers (not all inclusive):

4.1.2.1. The Contractor shall provide a replacement technician in the event the contractor personnel fails performance, to get base access, or otherwise unavailable to perform required tasks, the contractor shall provide a replacement technician within 5 days.

5.0. SERVICES SUMMARY:

5.1. The contract service requirements are summarized in performance objectives that relate directly to mission essential requirements. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) highlights the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each performance objective shall be allowed in an effort to identify normal start-up problems.