Appendix_C_T-CON_Guide.docx
DOCX document 29 KB Posted
- Attached to
- Patient Appointing Services Federal contract opportunity
- Solicitation number
- F2V4FM6197AW01
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| Appendix_D_6_MDG_Policy_Letter__No_Show_Policy.pdf | ||
| Appendix_B_6_MDG_Appointing_Guidlines.docx | DOCX document | |
| Appendix_A_AFI_44-176.pdf | ||
| Attachment_2,_WD_15-2125_Rev._-2.pdf | ||
| Patient_Appointing_Services_Solicitation.pdf |
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Text version
FAMILY HEALTH CLINIC T-CON ALGORITHM
OTHER PCM name: XX Call back number: XX Reason for call: XX “Your request will be sent to your PCM team. Please allow 3 business days for the PCM team to return your call.”
RESULTS PCM name: XX Call back number: XX Results requesting: XX “Your request will be sent to your PCM team. Please allow 3 business days for the PCM team to return your call.”
RAD PCM name: XX Call back number: XX Radiology Type: XX “Your request will be sent to your PCM team. The radiology order should be entered within 3 business days. After that time, please contact the Radiology department to schedule. You will only receive a call back if there are any questions/concerns.”
REF PCM name: XX Call back number: XX Referral Type: XX “Your request will be sent to your PCM team. The referral should be entered within 3 business days. It will take Tricare up to 7 business days to process. Please contact Tricare Referrals at 800-444-5445 for the status of your referral. You will only receive a call back if there are any questions/concerns.”
LAB PCM name: XX Call back number: XX Labs requesting: XX “Your request will be sent to your PCM team. In 3 business days, you may head to the laboratory within the clinic to have your labs completed. You will only receive a call back if there are any questions/concerns.”
MED PCM name: XX Call back number: XX Medication name/dosage/frequency/how many left: XX “Your request will be sent to your PCM team. In 3 business days, you may head to the pharmacy within the clinic to pull a ticket to activate your new prescription. You will only receive a call back if there are any questions/concerns.”
Hello and thank you for calling the 6th Medical Group answering service. My name is ___.
Are you calling to book an appointment or to leave a telephone consult for your PCM team?
UPDATED: 29 JUL 2016 SAVED BY CAPT BELL, NICOLE O.
File details come from the government source that posted it. Updated .