Appendix_C_T-CON_Guide.docx

FAMILY HEALTH CLINIC T-CON ALGORITHM

OTHER PCM name: XX Call back number: XX Reason for call: XX “Your request will be sent to your PCM team. Please allow 3 business days for the PCM team to return your call.”

RESULTS PCM name: XX Call back number: XX Results requesting: XX “Your request will be sent to your PCM team. Please allow 3 business days for the PCM team to return your call.”

RAD PCM name: XX Call back number: XX Radiology Type: XX “Your request will be sent to your PCM team. The radiology order should be entered within 3 business days. After that time, please contact the Radiology department to schedule. You will only receive a call back if there are any questions/concerns.”

REF PCM name: XX Call back number: XX Referral Type: XX “Your request will be sent to your PCM team. The referral should be entered within 3 business days. It will take Tricare up to 7 business days to process. Please contact Tricare Referrals at 800-444-5445 for the status of your referral. You will only receive a call back if there are any questions/concerns.”

LAB PCM name: XX Call back number: XX Labs requesting: XX “Your request will be sent to your PCM team. In 3 business days, you may head to the laboratory within the clinic to have your labs completed. You will only receive a call back if there are any questions/concerns.”

MED PCM name: XX Call back number: XX Medication name/dosage/frequency/how many left: XX “Your request will be sent to your PCM team. In 3 business days, you may head to the pharmacy within the clinic to pull a ticket to activate your new prescription. You will only receive a call back if there are any questions/concerns.”

Hello and thank you for calling the 6th Medical Group answering service. My name is ___.

Are you calling to book an appointment or to leave a telephone consult for your PCM team?

UPDATED: 29 JUL 2016 SAVED BY CAPT BELL, NICOLE O.