F2 - QASP_CFLD.2.Security.Fence.pdf

Quality Assurance Surveillance Plan (QASP) Security Fence

Cape Fear Lock & Dam

Contents 1 Vision

2 Purpose

3 Authority

4 Roles and Responsibilities

4.1 Program / Project Manager (PM)

4.2 Procuring Contracting Office (PCO)

4.3 Contracting Officer's Representative (COR)

4.4 Contractor Representatives

5 Performance Requirements and Method of Surveillance

5.1 Contract Surveillance

5.2 Surveillance Matrix

Appendix 1 - Surveillance Matrix

Appendix 2 - Corrective Action Report (CAR)

Appendix 3 - Customer Complaint Record

Appendix 4 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP)

For CFLD Security Fence

1 Vision The general purpose of the work is remove the existing security fence at CFLD #2 and replace it with a new security fence.

2 Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process describing:

• What will be monitored

• How monitoring will take place

• Who will be conducting the monitoring

• How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair, and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

3 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, an Inspection of Services clause, which provides for inspection, acceptance, and documentation of the service called for in the contract. This acceptance is to be executed by the contracting officer or a duly authorized representative.

4 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities:

4.1 Program / Project Manager (PM)

The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, the PM and COR are not empowered to make any contractual commitments or any contract changes on the government's behalf.

4.2 Procuring Contracting Office (PCO)

The PCO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The PCO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned PCO:

Organization: US Army Corps of Engineers, Wilmington District, Wilmington, NC

Telephone:

Email:

4.3 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the Contracting Officer. The COR is required to provide an annual performance assessment to the Contracting Officer which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: John H Rochevot Organization: US Army Corps of Engineers, B. Everett Jordan Dam and Lake, Moncure, NC 27559 Telephone: 919-542-4501, extension 2422 Email: john.h.rochevot@usace.army.mil

4.4 Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Program Manager - Telephone:

Email:

Task Manager - Telephone:

Email:

Other Key Contract Personnel - Title:

Telephone:

Email:

5 Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

5.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the Contracting Officer, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

5.2 Surveillance Matrix

The Surveillance Matrix (Appendix 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file. Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The included Performance Requirements Summary (PRS) should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix Statements Standards/AQLs Inspections

Requirements for the 8’ fixed position commercial grade Security Fence:

The contractor shall remove all old fence materials for salvage, reuse, and recycling whenever possible.

a) Remove and recycle or dispose of old fence.

AQL: Meets requirement 100% of the time.

How: 100% Inspection Who: Contracting Officer Representative (COR) QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the government Standard(s): Inspection applies to all standards

Install new stationary fence in the locations specified for each lock and dam site.

a) Install new fence in specified locations.

AQL: Meets requirement 100% of the time.

How: 100% Inspection Who: Contracting Officer Representative (COR) QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the government Standard(s): Inspection applies to all standards.

Are the Terminal Posts and Gate Posts a minimum of 3” SF40 Premium Commercial Grade Galvanized?

a) Terminal Posts and Gate Posts a minimum of 3” SF40 Premium Commercial Grade Galvanized

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Standard(s): Inspection applies to all standards

Are the posts in the ground with concrete?

a) All posts set in the ground with concrete

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are all posts plumb in 360-degrees, in a straight line, and at uniform height?

a) All posts plumb in 360-degrees, in a straight line, and at uniform height

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are line posts Installed no more than ten feet (10’) apart?

a) All line posts Installed no more than ten feet (10’) apart

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are all permanent 8’ fence posts to the bottom of both stairways capped with Angled 3-Strand Barb Wire Arm/Caps?

a) All permanent 8’ fence posts to the bottom of both stairways capped with Angled 3- Strand Barb Wire Arm/Caps

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are all Angled 3-Strand Barb Wire Arm/Caps secured with galvanized screws from the inside of the esplanade?

a) All Angled 3-Strand Barb Wire Arm/Caps secured with galvanized screws from the inside of the esplanade

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Is a top rail and center rail installed?

a) Top rail and center rail installed

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Is the top rail and center rail straight and level?

a) The top rail and center rail straight and level

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Is the new 8’ security fence galvanized commercial grade with 9-gage chain link 2” wire mesh and angled, 3-strand galvanized barb wire top?

a) New 8’ security fence galvanized commercial grade with 9-gage chain link 2” wire mesh and angled, 3-strand galvanized barb wire top

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Is the bottom of the chain link 2” wire mesh fabric is tight to the ground and top of the esplanade wall?

a) The bottom of the chain link 2” wire mesh fabric is tight to the ground and top of the esplanade wall

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Is the new wire mesh fence fabric tight and secured with tension bars and tension bar bands?

a) The new wire mesh fence fabric tight and secured with tension bars and tension bar bands

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the fabric fastened to all horizontal rails and all line posts with 11-gage aluminum fence ties every 24-inches?

a) The new wire mesh fence fabric fastened to all horizontal rails and all line posts with 11-gage aluminum fence ties every 24-inches

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the fabric fastened to all horizontal rails and all line posts with 11-gage aluminum fence ties every 24-inches?

a) The new wire mesh fence fabric fastened to all horizontal rails and all line posts with 11-gage aluminum fence ties every 24-inches

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Is the bottom of the chain link 2” wire mesh fence fabric secured using galvanized hog-rings every 12-inches (~fourth link) to the tightly stretched and secured 9-gauge chain link fence tension wire?

a) The bottom of the chain link 2” wire mesh fence fabric secured using galvanized hog-rings every 12-inches (~fourth link) to the tightly stretched and secured 9-gauge chain link fence tension wire

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are there no gaps in the fence greater than 2”?

a) No gaps in the fence greater than 2”.

AQL: Meets requirement 100% of the time

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Requirements for the 6’ removable commercial grade Security Fence panels:

Are all the esplanade wall post brackets spaced out starting from the 8’ fixed position commercial grade Security Fence so that two

(2) removable fence panels are secured to each removable post with a minimum of two (2) stainless steel hose clamps?

a) All the esplanade wall post brackets spaced out starting from the 8’ fixed position commercial grade Security Fence so that two (2) removable fence panels are secured to each removable post with a minimum of two (2) stainless steel hose clamps.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are the esplanade wall post brackets installed with a minimum of 2 bolts?

a) The esplanade wall post brackets installed with a minimum of 2 bolts.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are all the esplanade wall post brackets installed with the top bolt on each bracket fastened through the center of each post bracket at a uniform height?

a) All the esplanade wall post brackets installed with the top bolt on each bracket fastened through the center of each post bracket at a uniform height.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

The contractor shall install posts with a minimum size of 2”x8’ secure to the side of the esplanade concrete walls.

a) The contractor shall install posts with a minimum size of 2”x8’ secure to the side of the esplanade concrete walls.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

The contractor shall install the post brackets with all the top bolts at a uniform height, so all the posts are set at a uniform height.

a) The contractor shall install the post brackets with all the top bolts at a uniform height, so all the posts are set at a uniform height.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

The post brackets in the ground shall be set in concrete.

a) The post brackets in the ground shall be set in concrete.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the government Standard(s): Inspection applies to all standards.

Are there no gaps in the fence greater than 2”?

b) No gaps in the fence greater than 2”.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are two removable fence panels utilized to replace the double swing drive gates on the driveway to the esplanade?

a) Two removable fence panels utilized to replace the double swing drive gates on the driveway to the esplanade.

QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Are two removable fence panels utilized to replace the double swing drive gates installed with minimal ground clearance and typical closure mechanisms?

a) Two removable fence panels utilized to replace the double swing drive gates installed with minimal ground clearance and typical closure mechanisms.

AQL: Meets requirement 100% of the time

How: 100% Inspection Who: Contracting Officer Representative (COR) QA’s Subject Matter Experts (SME’s) Incentive: Re-performance at no cost to the

Appendix 2 - Corrective Action Report (CAR)

Appendix 3 - Customer Complaint Record

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL

NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING

NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER

NUMBER

2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND

DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT

APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM

REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY

BOX WAS CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR

NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION

DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON

FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS