Exhibit P - USCIS Signage Standards.pdf

Interior Signage Standards

Interior Signage Standards U.S. Citizenship and Immigration Services

SCOPE

All U.S. Citizenship and Immigration Services (USCIS) facilities require extensive signage to provide wayfinding and information. Signage should have a standardized appearance to provide consistent branding with other USCIS offices. Room signage, directional signage, and informational signage are all required.

Estimate – The contractor shall provide an estimated cost for interior signage based on this scope of work and the floor plan of the specific building. This bid shall show a quantity of each type of sign in this SOW.

A unit cost for each type of sign including installation cost shall be provided to allow for a determination based on best value to the government.

Development of an Interior Signage Program ‐ The successful contractor shall be required to participate in conference calls and/or meetings with USCIS to gather signage requirements of USCIS. Based on USCIS input the contractor will be responsible to prepare an interior signage program identifying each sign’s size, content, mounting instructions/method and placement within the USCIS space. The placement for each sign must be clearly indicated on the contractor’s developed floor plan. A draft program shall be submitted for review and comment by USCIS followed by subsequent conference calls and/or meetings to finalize the interior signage program.

Manufacture and Installation – The contractor shall manufacture and install the signage in accordance with the interior sign program. Installation must be coordinated with the general contractor to ensure the required life safety signs are installed prior to the required municipal inspections.

Software | Template | Paper Stock – The contractor shall provide a template and printing instruction to allow USCIS to change inserts on the signs. This template shall be in a Microsoft Office suite such as Word or Excel.

The contractor shall provide one ream of matching letter size paper stock per one‐hundred (100)

Office/Workstation Signs (rounded up to the nearest 100). The contract shall provide paper stock information used for the signs allowing USCIS to procure the paper directly from a supplier.

Digital Images ‐ Contact USCIS Project Manager to obtain digital images for seals, logos, etc.

Ordering Instructions / Form – The contractor shall provide ordering instructions for the local office to utilize when additional signage is required after occupancy.

STANDARD SIGNS

Signs must have a consistent appearance in style, color and sizes. All signs shall be equipped with end caps (corners can be square, round or beveled). All clear windows lens inserts must allow for ease of changing room, office and staff names and titles by the building occupants. Sizes indicated are approximate to allow for subtle differences in sign manufacturers.

Unless noted otherwise, fonts shall be as follows:

Room numbers (typically the top line of signs) – Franklin Gothic Book

Room names and titles – Franklin Gothic Book

Employee names – Joanna MT

Signs shall utilize DHS branding colors as follows (use sign manufacturers standard color closest to pantone indicated below):

Color Pantone C M Y K

DHS Blue 2955 C 100 45 0 37

DHS Light Grey Cool Gray 2 C 19 15 16 0

DHS Grey* Cool Grey 6 C 0 0 0 20

DHS Dark Grey Cool Grey 11 C 60 51 51 20

DHS Red 187 C 0 100 79 20

DHS Green 370 C 56 0 100 27

Black Black 0 0 0 100

White White 0 0 0 0

*USED ON DHS SEAL ONLY (SIGNS USE DHS LIGHT AND DHS DHS DARK GREY)

Required signs will be depend on the type of office. Standard Sign types noted in superscript 12 and/or 3 are required for specific types of USCIS offices are indicated below:

Signs denoted with a 1 are only required at Field and District Offices

Signs denoted with a 2 are only required at Asylum Offices

Signs denoted with a 3 are only required upon request of the USCIS Project Manager.

Clear space must be maintained on all signs around the perimeter of the DHS Seal and text “U.S.

Citizenship and Immigration Services”. The clear space shall match that of the letter “I” in Immigration.

STANDARD SIGNS (continued)

ROOM AND OFFICE/WORKSTATION SIGNS shall all be at a consistent width of 8”W. Every room and workstation will receive a sign. If a room is accessed from multiple remote doors a sign shall be provided at each door. Below is a summary of the requirements for all other lines of text:

Office/Workstation Signs shall be configured as follows:

2”H DHS Blue top insert with DHS Light Grey 1”H room number tactile with braille below.

3”H clear window middle insert with interchangeable DHS Light Grey paper insert with black ½”H laser printed text indicating the employee’s title.

1”H clear window bottom insert with interchangeable DHS Light Grey paper insert with black ½”H laser printed text indicating the employee’s name.

DHS Blue end caps.

Room Signs shall be configured as follows:

2”H DHS Blue top insert with DHS Light Grey 1”H room number tactile with braille below.

3”H clear window lower insert with interchangeable DHS Light Grey paper insert with black ½” laser printed text indicating the room name.

RESTROOM SIGNS shall be approximately 8”W x 9”H include the room name in ¾”H text above braille followed by the international symbol and room number. These signs shall be configured as follows:

3”H DHS Blue top insert with DHS Light Grey ¾”H tactile text with braille below.

6”H DHS Light Grey lower insert with 5”H black international symbol and ½”H room number in lower right corner.

DHS Blue end caps.

note: all public restrooms shall also be equipped with an 8”H x 8”W DHS Light Grey sign with ૡൗ ”H black text and corresponding international symbol indicating baby changing station are located in the restroom.

Each restroom partition door will receive one 8”W x 12”H sign consisting of bold, capitalized text, “PLEASE DO NOT THROW PAPER TOWELS, TRASH, OR FEMININE HYGIENCE PRODUCTS IN THE

TOILET.” When a second language is required, the translation shall be included below.

OFFICE SUITE SIGNS shall be approximately 8”H x 12” and are used for primary doors entering office suites and also for doors entering waiting rooms and naturalization ceremony rooms. For signs entering waiting rooms and ceremony rooms a second language may be required. These office suite signs shall be configured as follows:

2”H x 6”W DHS Blue top left insert with DHS Light Grey 1”H room number tactile with braille below.

2”H x 6”W right top line aluminum insert with DHS Seal and “U.S. Citizenship and Immigration

Services” to fit.

6”H x 12”W clear window lower insert with interchangeable DHS Light Grey paper insert with black 1”H laser printed text indicating the suite name. Doors entering the waiting room(s) and naturalization ceremony room would also have the alternative language for the room in black ¾”H laser printed text.

WAYFINDING / DIRECTIONAL SIGNAGE is used to assist in navigation within the building. In areas where the public has access (such as lobbies, waiting rooms and corridors where public interviews occur) signs shall include a second language* and provide guidance to exits, restrooms, waiting areas and ceremony rooms. In other office areas these signs shall provide guidance to exits, restrooms, office suites, break rooms and large conference rooms. The signs should be strategically placed in lobbies and corridors to provide clear direction for employees and the public.

*second language to be determined by USCIS

Smaller Overhead Signs shall be used when ceiling heights in the room are 9’ or less and be configured as follows:

4”H x 4”W dark green insert with DHS Light Grey 3”H direction arrow on the left for “street signs” for corridors.

4”H x 14”W dark green insert with DHS Light Grey 1”H English uppercase text on right for “street signs”3 for corridors. Note: no translation is required for street signs.

4”H x 4”W DHS Blue insert with DHS Light Grey 3”H directional arrow on the left.

4”H x 14”W DHS Light Grey insert with black 1”H English text and second language below in ¾”H text.

Add additional tiers as necessary to identify other rooms/areas.

WAYFINDING / DIRECTIONAL SIGNAGE (continued)

Larger Overhead Signs shall be used when ceiling heights in the room are 9’ or higher and be

6”H x 6”W DHS Blue insert with DHS Light Grey 5”H directional arrow on the left.

6”H x 24”W grey insert with black 2”H English text and second languages below in 1 1/2” text.

Add additional tiers as necessary to identify other rooms/areas.

Restroom Location Overhead Signs shall be used place perpendicular to the doors entering the restrooms and be DHS Light Grey 8”H x 8”W with black international symbol and DHS Blue end caps.

Restricted Area Signage are required on any door entering office areas and corridors accessing the back USCIS office space from lobbies, waiting rooms and the ceremony room. They shall also be required at doors to any file rooms, secure file rooms, TALON rooms or IT Server Rooms. These are approximately 6”H x 6”W DHS Red signs with 3½”H DHS Light Grey international symbol ½”H text reading “Authorized Personnel Only” with DHS Red end caps shall be mounted directly to the door.

LIFE SAFETY SIGNS are used to provide information concerning safe egress and use of the space. The contractor must review the life safety plan (from the approved construction drawings) in detail to ensure all necessary signage is included.

WAYFINDING / DIRECTIONAL SIGNAGE (continued)

Exit Signs shall be located at all emergency exits per the life safety plan. They shall be approximately

2”H x 8”W and include braille below the ¾”H DHS Light Grey tactile text “EXIT”. In cases where the exit sign is located at a numbered stairwell a lower insert will be required. This lower DHS Light Grey

2”H x 8”W insert shall have 5 8⁄ ” black text and indicate the stair number (i.e. Stair 3). The sign shall be equipped with DHS Blue end caps.

Special Exit Signs – Some emergency exits may be alarmed or may be equipped with delayed release.

In these circumstances a sign must be provided. The sign must be multi‐lingual if located in the lobby, waiting rooms and corridors where public interviews occur. They must warn that the door is alarmed and instructions if the door has a delayed release feature. These signs shall be approximately 10”H x

8”W and be mounted directly to the door above the panic device. The top 2”H insert should be DHS

Red with DHS Light Grey 5 8⁄ ”H text. The lower DHS Light Grey insert should be 8”H (may be constructed from more than one insert totaling 8”H) with 5 8⁄ ”H black English text above ½”H black text for second language.

Evacuation Plan Signs – shall have a DHS Blue 2”H x 12”W top insert labeled “Evacuation Plan” with

1”H DHS Light Grey text over a 13”H x 12”W insert with clear display area to accept a 12”H x 11”D insert and include DHS Blue end caps. The Evacuation Plan map will show the location of the sign and the evacuation route from said location. This plan shall be developed by the sign contractor.

Maximum Occupancy Signs shall be provided in waiting rooms, the ceremony room and other areas with maximum capacities by code. These 12”W x 8”H signs shall be DHS Light Grey with black text and DHS Blue end caps. The contractor shall work with the projects architect to determine the maximum occupancy.

INFORMATION COUNTER SIGNS12 are required at each information counter station will require a window number sign above (A), a notice sign (B), a USCIS generated sign (E), a freestanding nameplate sign (C) and a freestanding closed sign (D). Refer to mounting locations identified in the MOUNTING REQUIREMENTS section of this document.

Window Number Sign12 (A) is required to be centered above each information counter station. They shall be configured as follows:

Each window shall have a sequential number.

Overall size approximately 8”H x 18”W.

Right DHS Blue insert that is approximately 8”H x 6”W with 3”H sequential numbers in DHS Light

Grey text.

Left DHS Light Grey insert(s) that is approximately 8”H x 12”W with 2”H black text “Window” (with

1½”H black text in second language below when required) – may be one or two inserts to achieve the 8” approximate height).

End caps shall be DHS Blue.

Notice Sign12 (B) is required at each information counter station. They shall be configured as follows:

Overall size approximately 10”H x 8”W.

Top DHS Blue insert that is approximately 2”H with 5 8⁄ ”H DHS Light Grey text stating “NOTICE”.

Lower DHS Light Grey insert that is approximately 8”H with 5 8⁄ ”H black text stating “Do Not Come

Up To Counter Until Your Number Appears On Display” (with ½”H black text in second language below when required) – may be one or two inserts to achieve the 8” approximate height).

Mount at 48” to bottom of sign.

INFORMATION COUNTER SIGNS (continued)

Employee Name Plate Desk Sign12 (C) shall be freestanding and is required at each information counter station. They shall have an integral rail desk stand. The sign shall have a clear lens with a changeable 2”H x 8”W DHS Light Grey paper insert with ½”H black text with the employee’s name.

Closed Desk Sign12 (D) shall be freestanding and is required at each information counter station. They shall have an integral rail desk stand. The sign shall have a clear lens with a changeable 2”H x 8”W

DHS Light Grey paper insert with ½”H bold black text “CLOSED” with the alternative language below

(when required).

USCIS Generated Sign12 (E) is required at each information counter station. They should be

Overall size approximately 12”H x 9½”W.

Flip down clear plastic lens with DHS Light Grey border that accommodates an 8 ½” x 11”.

Appropriate backer for glass installations.

WAITING ROOM SIGNS12 shall provide general information for the public.

Poster Holders12 shall be provided in each waiting room. Two 24”W x 36”H wall mounted poster holder with hinged clear cover door.

USCIS Contact Sign12 shall be installed at a visible location within each USCIS waiting room (not required in ASC Waiting Rooms). The sign shall be configured as follows:

3”H x 12”W DHS Blue top insert with DHS Light Grey 1 1/8”H italic text “Did You Know?”.

15”H x 12”W DHS Light Grey lower insert reading “To Get Answers And Request Forms Call The

National Customer Service Center 1‐800‐375‐5283 Or Visit Us Online At uscis.gov” with ¾”H black text except for phone number and website address that shall be in 1”H black text.

See drawing for USCIS Contact Sign under LOBBY SIGNS.

WAITING ROOM SIGNS (continued)

Information & Notices Sign12 shall be located in each waiting room. This sign shall be configured as follows:

Top DHS Blue insert that is approximately 3”H with 2½”H “?” DHS Light Grey symbols on the left and right and 1¼”H DHS Light Grey text reading “Information & Notices”.

The lower insert(s) shall be DHS Blue frame with a hinged non‐glare clear window covering 6 slots for USCIS generated 8½W x 11”H paper inserts on DHS Light Grey backboard.

Food/Drink and Cell Phone12 consumption/use may not be permitted in the waiting room(s). One sign shall be posted for each 500 square feet of space. These signs shall be configured as follows:

Top DHS Light Grey insert that is approximately 6”H x 10”W with 5 8⁄ ”H black text either stating

“Please Keep Waiting Room Clean” or “No Food Or Beverages In Waiting Room” a with the 3”H

DHS Light Grey cell phone international symbol below. Option shall be determined by USCIS.

Lower DHS Light Grey insert that is approximately 6”H x 10”W with 5 8⁄ ”H black text either stating

“Be Courteous Of Others When Using Phone” or “Please Keep Waiting Room Clean” with the 3”H black food/beverage international symbol above. Option shall be determined by USCIS.

Supervise Children Sign12 shall be posted for each 500 square feet of space. These signs shall be

Top DHS Blue insert that is approximately 1”H x 10”W with 5 8⁄ ”H DHS Light Grey text stating

“ATTENTION”.

Lower 6”H x 10”W clear window lower insert with interchangeable DHS Light Grey paper insert with black 5 8⁄ ”H laser printed text indicating “For Their Safety Children Must Remained

Supervised At All Times”. When a second language is required the translation shall be included below in ½” black laser printed text.

I‐90 Information Sign1 shall be posted in a visible location in all USCIS waiting rooms (not required in ASC Waiting Room).

Top DHS Light Grey insert that is approximately 9”H x 12”W with 5 8⁄ ”H black text “If You Have A

Permanent Resident Card Issued For 10 Years That Is Expiring You Need To File An I‐90 Form” followed by ½”H grey text “Obtain An I‐90 Form At This USCIS Location Or Visit US Online At uscis.gov”.

Lower clear flip down clear window with DHS Light Grey border designed to accommodate an

11”W x 8½H USCIS generated paper insert.

NO PHOTOGRAPHY SIGNS12 shall be posted for each 500 square feet of waiting room space. These signs shall be configured as follows:

Lower 11”H x 10”W clear window lower insert with interchangeable DHS Light Grey paper insert with black 5 8⁄ ”H laser printed text indicating “NO PHOTOGRAPHY”. When a second language is required the translation shall be included below in ½” black laser printed text.

RECEPTION SIGNS12 include several signs that are required in the vicinity of the reception counter. Please note that there may be more than one reception counter. Signs required in the vicinity of the reception counter(s) include an overhead sign, special accommodations sign and a USCIS Contact Information Sign.

Overhead Reception Sign12 shall be installed above the reception/check‐in station. This sign shall be

Aluminum left insert that is approximately 8”H x 6”W with the DHS seal and text “U.S. Citizenship and Immigration Services”.

DHS Blue right insert that is approximately 8”H x 30”W with 2”H DHS Light Grey text “Reception

Check‐In” with grey 1 3 8⁄ ” second language translation below.

RECEPTION SIGNS (continued)

USCIS Contact Sign12 shall be installed in the vicinity of the reception counter at a visible location. The sign shall be configured as follows:

3”H x 12”W DHS Blue top insert with DHS Light Grey 1 1 8⁄ ”H italic text “Did You Know?”.

15”H x 12”W DHS Light Grey lower insert reading “To Get Answers And Request Forms Call The

National Customer Service Center 1‐800‐375‐5283 Or Visit Us Online At uscis.gov” with ¾”H black text except for phone number and website address that shall be in 1”H black text.

Special Accommodations Sign12 shall be installed in the vicinity of the reception counter at a visible location. The sign shall be configured as follows:

4”H x 12”W DHS Blue top insert with DHS Light Grey 5 8⁄ ”H text “If You Require Special

Accommodations Please Notify USCIS Staff”.

5”H x 12”W DHS Light Grey middle insert with black 4”H international symbol.

3”H x 12”W DHS Blue bottom insert with DHS Light Grey ½”H second language translation.

RECEPTION SIGNS (continued)

Stop Sign12 shall be a freestanding sign that will be placed in front on the reception counter. The sign shall be configured as follows:

Two sided.

DHS Blue 48”H stand with weighted base.

Front side configured as follows:

Top DHS Light Grey insert approximately 5”H x 12” insert with 4”H stop symbol

Lower DHS Light Grey insert approximately 7”H x 12” insert with ¾”H black text “Wait Until

Called To Counter For Service” with 5 8⁄ ”H black text in second language below. Note may be combined into one insert.

Reverse side to be aluminum insert approximately 12”H x 12”W with DHS Seal above ¾”H DHS

Dark Grey text “U.S. Citizenship and Immigration Services”.

LOBBY SIGNS12 are used to greet visitors to USCIS Office and provide guidance, instructions, wayfinding, etc.

Welcome Sign12 must be mounted at a prominent location in the line of sight at the lobby entry. This can be achieved with a wall mounted, floor mounted or overhead sign.

InfoPASS Sign1 (USCIS appointment scheduling system) must also be mounted at a prominent location in the line of sight at the lobby entry. It may be part of the Welcome Sign or may be an independent sign. It may be wall mounted or part of a floor mounted sign.

Combined Floor / Wall Mounted Sign configured as follows:

60”H DHS Blue sign (floor) mount stand or DHS Blue end caps (wall).

Top aluminum insert approximately 24”H x 24”W insert with 8”H DHS seal and 1½” DHS Dark

Grey Joanna MT text “Welcome U.S. Citizenship and Immigration Services”.

Lower DHS Light Grey insert approximately 12”H x 24”W insert with 1¼”H black text “This

Office Uses The” followed by the InfoPASS logo, 1¼”H black text “Priority Appointment

System”, ¾”H black text “To Obtain An Appointment Go To www.uscis.gov”.

Overhead Sign configured as follows:

Left aluminum insert that is approximately 8”H x 6”W with 5”H DHS seal.

Right DHS Blue insert that is approximately 8”H x 30”W with 1½”H DHS Light Grey Joanna MT text “Welcome U.S. Citizenship and Immigration Services”.

When overhead sign is used for welcome sign, wall mount the InfoPASS sign.

LOBBY SIGNS (CONTINUED)

NO PHOTOGRAPHY SIGNS12 shall be posted for each 500 square feet of lobby space. These signs shall be configured as follows:

Lower 11”H x 10”W clear window lower insert with interchangeable DHS Light Grey paper insert with black 5 8⁄ ”H laser printed text indicating “NO PHOTOGRAPHY”. When a second language is required the translation shall be included below in ½” black laser printed text.

Entry Doors12 shall include the DHS Seal above “U.S. Citizenship and Immigration Services” and the days and hours of operation as well as “Closed All Federal Holidays”. If the lobby is accessed by more than one set of doors this shall be included on each door set. If a door is for egress only, provide direction to the entry doors in English as well as in the second language.

LOBBY SIGNS (CONTINUED)

Notices Sign12 shall be a freestanding floor sign placed just prior to the security checkpoint(s) at the main entry to the lobby. It will provide direction on security screening information, federal property regulations and other important information to visitors. The sign shall be configured as follows:

Top DHS Blue insert that is approximately 1”H with ¾”H DHS Light Grey text reading “NOTICES”.

Three hinged non‐glare clear window covering 3 slots for USCIS generated 8 ½W x 11”H paper inserts on DHS Light Grey backboard.

48” weighted DHS Blue floor stand.

U.S. CITIZENSHIP AND IMMIGRATION SERVICES SIGNS include a DHS seal and raised lettering. They are to be included in all USCIS Conference/Training/Naturalization Ceremony Rooms. They also may be required in the lobby when space permits. They shall be scalable (i.e. the font size and seal size should increase or decrease due to space limitations and to provide an appropriate scale). The signs shall be

The seal shall be color and protrude from the wall the same distance at the raised aluminum

Joanna MT text.

Raised aluminum letters “U.S. Citizenship and Immigration Services” followed by the name of the office.

If the ceiling height exceeds 9’‐0” the DHS seal size shall be approximately 30” and the font size shall be approximately 4”H except for the name of the office which shall be approximately 3”H.

If the ceiling is 9’‐0” or less the DHS seal size shall be approximately 24” and the font size shall be approximately 3”H except for the name of the office which shall be approximately 2”H.

Text may be below the seal or to the right of the seal.

NUMBERING SCHEME

In most instances the room number shall match the room numbers indicated on the construction drawings. However, in some cases a different numbering scheme may be necessary when the building has multiple tenants to avoid more than one room having the same room number within the building. In such cases the USCIS Project Manager will provide guidance for the needed room numbering scheme.

TYPICAL NUMBERING SCHEME – is three or four digits. In most cases three digits will be used with the first digit indicating the floor. In cases when more than 100 rooms exist on a given floor or in buildings with more than nine floors four digits will be required.

WORKSTATION NUMBERING SCHEME – shall start with the room number followed by the workstation number. For example if four workstations are located in room 101, the workstations would be labeled

101.1, 101.2, 101.3 and 101.4.

MOUNTING REQUIREMENTS

Unless indicated elsewhere in this document the mounting locations shall follow the instructions below.

Wall signs – shall be mounted:

within the ADA required range at a consistent height to the side of the door whenever possible rather than being mounted on the door

60”AFF is the preferred height to the baseline of the ADA tactile with an appropriate backer when mounted on glass to provide a professional appearance of the opposite side of the glass at a consistent distance from the door frame or inside / outside wall corner (the optimal distance is 2”)

Workstation signs – shall be mounted:

magnetically fastened centered on the side of the metal storage tower facing the aisle at the same height as wall signs

Overhead signs – shall be mounted:

on wall or may be ceiling suspended with clearance below the sign shall be a minimum of 84” at consistent height centered within the corridor (width) at a consistent distance from the inside / outside wall corner when not centered within a corridor

(the optimal distance is 2”)

MOUNTING REQUIREMENTS (continued)

Information Counter Mounting Locations shall be as depicted below for each information counter. See sign types for details for each sign. Please note that the design of the information counter may vary and mounting locations may need to be adjusted based on actual design. Please consult USCIS Project Manager if changes are needed as a result of actual information counter design.

POINTS OF CONTACT AND ROLES AND RESPONSIBILITIES

USCIS Project Manager is the primary contact for general information, reviewing placement of signs and identifying additional requirements:

enter name title phone numbers e‐mail address

USCIS Local Contact is responsible for providing input into names, languages, etc. as well as reviewing the sign packages in conjunction with the USCIS Project Manager:

GSA Contracting Officer has sole authority for the Government to approve changes to the contract.

General Contractor – is contracted by the lessor or General Services Administration and is the only party that can enter into contract with the sign contractor.