EXHIBIT H-2 - SOG Driver -February 2025.pdf

Los Angeles County Metro Freeway Service Patrol

(FSP) Program

STANDARD OPERATING GUIDELINES (SOG)

DRIVER

A partnership between

LOS ANGELES COUNTY METROPOLITAN TRANSPORTATION

AUTHORITY (LACMTA)

CALIFORNIA HIGHWAY PATROL (CHP)

CALTRANS

FEBRUARY 2025

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GLOSSARY - TECHNICAL DEFINITIONS

Caltrans California Department of Transportation

CHP California Highway Patrol

Contract A written agreement executed by LACMTA and the Contractor which sets forth the rights and obligations of the parties in connection with the specified Contract scope of work relating to Freeway Service Patrol program services.

Contractor A tow company contracted with the LACMTA to provide FSP service.

FSP Driver’s employer.

Contractor SOG Freeway Service Patrol Program Standard Operating Guidelines (SOG) for the Contractor.

CHP Dispatch The personnel assigned to dispatch the FSP vehicles.

Driver A FSP vehicle driver trained and certified by the CHP who works for and is directly employed by the FSP contractor.

Driver SOG Freeway Service Patrol Program Standard Operating Guidelines (SOG) for the Drivers employed by the Contractor.

FSP Freeway Service Patrol

FSP Management Project personnel assigned to the LACMTA FSP program from the partner agencies including Caltrans, CHP and LACMTA.

Incident A non-recurring event that causes a reduction of roadway capacity or an abnormal increase in demand.

IDT Initial Driver Training

LACMTA Los Angeles County Metropolitan Transportation Authority

Beat FSP service freeway corridor(s) (length of freeway over which

FSP program trucks continuously rove). The boundary of each beat is to the end points and terminus of all ramps on the beat.

Redeployment An agreement between FSP Management and the Contractor to deploy an FSP truck and Driver to fill a temporary service requirement.

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Contractor A Contractor, referred throughout this document as Contractor, is a tow company contracted with the LACMTA to provide FSP service for a Beat.

Manager An employee of the Contractor designated by the Contractor to be the point of contact for FSP Management. The manager shall be a professional staff member who will be delegated with decision making authority and be accessible to FSP Management via phone and email at all times.

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TABLE OF CONTENTS

CHAPTER 1 – OVERVIEW OF THE METRO FSP PROGRAM

1 . Why a Freeway Service Patrol Program?

2 . Scope of the Program

CHAPTER 2 – DRIVER TRAINING, DUTIES AND RESPONSIBILITIES

1 . Training 2 . Liability 3 . Peace Officer Powers 4 . Electronic Device Usage 5 . Tobacco Product Use 6 . Use of AM/FM Radio 7 . Sleeping While In or Around an FSP Service Vehicle 8 . Driver Becomes Sick or Unable to Work 9 . Eating While Operating an FSP Vehicle 1 0 . Referrals 1 1 . Unattended Service Vehicle 1 2 . One Driver at Each Assist Scene 1 3 . Reporting Damage to Motorist Vehicles 1 4 . Inoperative Call Box Checks 1 5 . Tips/Gratuities

CHAPTER 3 - PROFESSIONALISM

1 . Demeanor/Courtesy 2 . Truthfulness 3 . Uniform Requirements 4 . Grooming and Personal Appearance Standard 5 . Weapons

CHAPTER 4 - FSP OPERATION

1. Daily Pre-Operational Inspection Form

2. Vehicle Mileage Log

3. Driver Required Documents

4. Driver Log Book

5. Local, State and Federal Laws

6. “NOT IN SERVICE” Magnets

7. Staging Locations

8. Signing On/Off

9. Failure to Patrol……………………………………………………………………………………………………………15

10. Patrol Period/Shift

11. Late Sign On/Early Sign Off

12. Patrolling Beyond Beat Boundaries

13. Dispatched Calls

14. Leaving the Beat without Authorization

15. FSP Vehicle Refueling

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16. Breaks

17. Overtime

18. Providing FSP Brochure and Survey Form to all Motorists

19. Ten-Minute Mobilization Period

CHAPTER 5 – ROADSIDE SERVICE POLICIES

1 . Tow Procedures 2 . Towing of Motorcycles 3 . Traveling with Vehicle in Tow 4 . Drop Locations 5 . Jump Start 6 . Vehicle Fires 7 . Overheated Vehicles 8 . Assist in Traffic Control 9 . Special Situations 1 0 . Disabled Vehicles and Tow Truck Placement 1 1 . Patrolling in the HOV Lane 1 2 . Patrolling Transition roads 1 3 . Abandoned Vehicle Procedures 1 4 . Traffic Incidents 1 5 . When to Request a Rotation Tow 1 6 . Removal of Debris from the Roadway 1 7 . Hazardous Materials 1 8 . Pedestrians 1 9 . Incident Off of the Freeway 2 0 . Notifying Dispatch of Criminal Activity 2 1 . Unusual Situations

CHAPTER 6 – RADIO COMMUNICATIONS

1 . General Radio Procedures 2 . Transportation of Vulnerable Motorist Procedures 3 . Radio Codes

CHAPTER 7 – MOTORIST ASSIST FORMS

1 . Motorist Assist Form Completion 2 . When to Fill Out the Motorist Assist Form 3 . Falsifying Motorist Assist Forms 4 . Motorist Assist Form Guidelines

CHAPTER 8 – SUGGESTED SAFETY POINTS

1. Safety Points

2. Preventing Incidents 3.Clearing Intersections

4. HAAS Alert Safety Cloud...49

CHAPTER 9 – MISCONDUCT

1. Sexual Harassment Policy

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2. Drug and Alcohol Policy

3. Arrests

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CHAPTER 1 – OVERVIEW OF THE METRO FSP PROGRAM

1. Why a Freeway Service Patrol Program?

The purpose of the Metro FSP Program is to provide congestion relief on the freeways, improve safety and air quality, and reduce fuel consumption by rapidly clearing incidents.

Prompt clearing of the roadway reduces the occurrence of additional incidents and slowing caused by curious onlookers and motorists trying to avoid the original incident. The keys to maintaining maximum capacity on the roadways are opening blocked lanes and expediting the removal of disabled vehicles from the freeway.

2. Scope of the Program

The Metro Freeway Service Patrol is a joint program of the Los Angeles County Metropolitan

Transportation Authority (LACMTA), the California Highway Patrol (CHP), and the California

Department of Transportation (Caltrans).

Towing companies enter contractual agreements with LACMTA to provide continuous patrol service during morning and evening commute hours on designated portions of Los Angeles County’s most congested freeways and highways. Additional limited service is provided during off-peak midday hours, weekends and in specific construction areas.

FSP Drivers provide on-the-spot help to motorists, free of charge, and with no tip. A Driver may:

jump start cars, repair or replace a flat tire, provide a gallon of gas, refill radiators, tape water hoses or provide other quick fixes to mobilize the disabled vehicle.

If a Driver is unable to get a vehicle running within 10 minutes, the Driver should tow the vehicle to a designated drop location where additional assistance can be requested.

A FSP Driver may be called upon to provide assistance in removing vehicles involved in incidents, removing debris from roadways, or assisting with other incidents as directed by the CHP.

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CHAPTER 2 – DRIVER TRAINING, DUTIES AND RESPONSIBILITIES

A Driver is expected to provide service to the motoring public only within the scope of their duties. The

Driver is to refrain from any activities that exceed the scope of the program.

1. Training

Initial Driver Training

Each Driver, including all back-up drivers, shall be required to complete the FSP Management’s two-day FSP Initial Driver Training (IDT) program. FSP Drivers must successfully complete these mandatory classes in order to operate a FSP vehicle on the beat.

Refresher Training

A Driver desiring to maintain an FSP certification must attend 8 hours of Refresher Training Classes within a calendar year (four hours every 180 days).

A Driver who fails to or is unable to attend the Refresher Training Class shall be required to attend the first day of the next initial driver’s course (8 hours). Contractors must notify FSP Management should this issue arise so that proper arrangements can be made.

A Driver failing to fulfill the Required Refresher Training or the first day of the Initial Driver’s Course, shall be immediately disqualified from the FSP program.

2. Liability

A Driver can be held civilly liable for any acts that are outside the scope of their duties or employment and may also be held liable for failing or neglecting to act as is required by these

Guidelines.

3. Peace Officer Powers

A FSP Driver does not have any peace officer powers. A Driver’s duty is to patrol freeways to relieve congestion, not police them. A Driver should be a good witness and should avoid personal involvement in disputes and refrain from any criminal actions, including pursuits or apprehensions of suspected violators. Should a Driver be injured, or cause damage or injury to other persons or

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(employer) may be personally held liable to remedy the damage or injury.

A FSP Driver shall not perform any of the following:

a . Vehicle pursuit.

b . Traffic control after CHP arrives on scene of an incident unless directed to do so by a CHP officer.

c . Escort of any type.

d . Detention of motorists for traffic-related offenses.

e . Request a driver license from a motorist at an incident scene or hold said license.

f . Request insurance information from a motorist at an incident scene or hold said information.

g . Ask what happened at an incident scene.

h . Discuss the incident with involved person(s) at an incident scene.

i . Decide/discuss fault at an incident scene.

j . Take any type of enforcement action against a member of the public.

k . Interrogate/question any person regarding matters that might concern violations of law.

l . Drive on the right shoulder; unless it is done during an emergency in order to prevent serious injury or death.

m . Drive in the center divider; unless it is done during an emergency in order to prevent serious injury or death.

4. Electronic Device Usage

Unauthorized Personal Communication/Electronic Device Usage Policy shall be defined as:

• Discovery of any personal portable electronic device in the cab area of the FSP vehicle during

FSP service (not including authorized breaks) without FSP Management authorization is prohibited.

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Authorized Personal Communication/Electronic Device Usage shall be defined as:

• FSP driver may use his/her personal electronic device during an authorized break when the vehicle is off of the freeway, is parked and in an approved location but shall return the device to the authorized storage location before restarting the shift.

• FSP Management may authorize Drivers to use their cell phones under specific circumstances (personal emergencies) or request Drivers to contact them via cell phone with hands-free device. For those requests, CHP Dispatch may authorize Drivers to use their cell phone when the vehicle is off of the freeway, is parked and in a safe or approved location but shall return the device to the authorized storage location before moving the vehicle.

• During a special redeployment assignment where FSP communications equipment or shop radios are found not to be operational; Contractors/Drivers will be informed prior to starting the assignment whether or not they are authorized to use their personal electronic device, such as a cell phone, to communicate with dispatch or the contractor; but only when the FSP vehicle off of the freeway and is parked in a safe or approved location.

• A Driver may use his/her personal cell phone In the event the FSP radio and the shop radio are not operational and it is necessary for the Driver to communicate with CHP Dispatch or their employer’s dispatcher, the Driver can use their cell phone when the vehicle is off of the freeway, is parked and in a safe or approved location but shall return the device to the authorized storage location before moving the vehicle. If this occurs during an assist on the freeway, the driver may use a cell phone to communicate with CHP Dispatch or the Shop dispatcher.

• In the event the FSP radio is non-operational, and the Driver needs to communicate with CHP Dispatch, the Driver shall contact their employer’s dispatcher via Shop radio and have the Shop dispatcher contact CHP Dispatch and relay any messages between the driver and the CHP Dispatcher. In this case, the CHP Dispatcher may authorize the use of the cell phone to contact them directly when the vehicle is off of the freeway, is parked and in a safe or approved location but shall return the device to the authorized storage location before moving the vehicle.

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Personal Electronic Devices are defined as:

Wireless and/or other similarly portable electronic handheld equipment, including but not limited to, cell phones, pagers, smart phones, portable internet devices, MP3 players, iPods, iPhones, iPads, Bluetooth enable devices, Electronic-Cigarettes (or similar electronic smokeless device), personal digital assistants (PDAs), headphones/ear buds of any type, video game players, laptop computers, DVD players, audio players, GPS/Navigation devices, stereo devices or any electronic device that is not permanently attached to the FSP vehicle and which may create a distraction that may interfere with the Driver’s fundamental duty to safely operate the

FSP vehicle during his/her shift.

Violation of the FSP Program Electronic Device Usage Policy:

• Whenever a driver is observed, by a CHP officer, FSP Management or through the receipt of any kind of communication from a member of the public that clearly identifies the Driver as violating the policy, the Contractor will be assessed a monetary assessment according to the contract and the violation will be documented in the Driver’s file.

• Any Driver found to have violated the policy a second time will be disqualified from the program.

• Drivers involved in an accident/incident while acting in violation of the policy will be disqualified from the program, even if it is a first violation.

In the State of California, a person shall not drive a motor vehicle while using a wireless telephone unless that telephone is specifically designed and configured to allow hands-free listening and talking and is used in that manner while driving. (C.V.C. Section 23123.) A person shall not drive a motor vehicle while holding and operating a handheld wireless telephone or an electronic wireless communications device unless the wireless telephone or electronic wireless communications device is specifically designed and configured to allow voice-operated and hands-free operation, and it is used in that manner while driving. (C.V. C Section 23123.5.) The above vehicle codes only pertain to wireless telephone devices. iPads, tablets, or any other electronic devices will not be permitted in the

FSP vehicle during FSP service.

5. Tobacco or Similar Product Use

Using any tobacco, smoking or nicotine inhaling product (cigarettes, cigars, pipes, chew, e -cigarettes, electronic smoking device, etc.) inside or near FSP vehicles (including tow trucks and service vehicles) is expressly prohibited.

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6. Use of AM/FM Radio

A Driver who wishes to listen to a public radio station should use common sense and should turn off the radio while in tow or during an FSP transmission to CHP dispatch. At no time shall the radio volume be such that the FSP radio equipment (CHP dispatch, etc.) cannot be clearly heard or understood.

7. Sleeping While In or Around a FSP Service Vehicle

A Driver shall not sleep or present the appearance of sleeping in a FSP vehicle displaying the FSP logo, whether on or off duty, or during breaks and lunch periods. A Driver should not work FSP if fatigued to the point of needing sleep during the work shift.

8. Driver Becomes Sick or Unable to Work

If, during a shift, a Driver becomes sick and feels unable to perform FSP duties, the Driver shall immediately notify CHP Dispatch and the Contractor so a back-up Driver can be sent as a replacement.

9. Eating While Operating an FSP Vehicle

There shall be no eating in a FSP vehicle. Only water shall be acceptable for drinking inside of the vehicle for the purpose of hydration. Drivers shall re-hydrate when the FSP Vehicle is stopped to avoid any additional distractions.

10. Referrals

A Driver shall not refer commercial towing companies or automotive repair facilities of any kind, (including their owner’s company), or provide secondary tow services. When asked by a member of the public for a referral, the correct procedure for a Driver is to politely explain that referrals to other businesses are prohibited. The Driver may contact CHP Dispatch to request a rotation tow or request that CHP Dispatch contact the motorist’s preferred roadside service. Drivers violating this policy may be disqualified from participating in the FSP program.

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11. Unattended Service Vehicle

A Driver shall not leave the FSP truck unattended at any time other than on an authorized break.

When leaving the truck unattended for any length of time, the engine shall be shut off, parking brake set, the keys removed, and the vehicle locked.

12. One Driver at Each Assist Scene

It is prohibited for more than one FSP vehicle to be at the scene of an incident unless requested by

CHP Dispatch. Under normal circumstances, if an FSP Driver has safety concerns (i.e., narrow shoulder) the Driver should advise CHP Dispatch and request a CHP unit.

13. Reporting Damage and Accidents

At anytime (before, during, or after the FSP shift) while operating an FSP vehicle the Driver shall immediately report to CHP, accidents, damage to the FSP vehicle, damage to a motorist/private vehicle, or property damage.

14. Tips/Gratuities

The solicitation of tips or gratuities is strictly prohibited. If a motorist offers a Driver a tip, the

Driver shall inform the motorist that they are not allowed to accept tips. The Driver may further advise the motorist that while the gesture is certainly appreciated, the motorist can reward them by posting a Yelp comment using the link provided on the FSP brochure.

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Should a Driver encounter a situation where a motorist strongly insists that the tip be accepted, or the tip is discovered after the motorist has departed, the Driver is required to use the following procedure:

1. Report the amount of the tip to CHP Dispatch.

2. Receive a log number for the tip reported from CHP Dispatch.

3. Record the information on the Motorist Assist Form.

4. Turn the tip in to their employer the Contractor, at the end of shift.

Drivers violating this policy may be disqualified from participating in the FSP program.

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CHAPTER 3 - PROFESSIONALISM

1. Demeanor/Courtesy

FSP Drivers shall conduct themselves in a business-like manner and ensure all communications to the public is professional, courteous, and clear. Members of the public should always be addressed and treated with respect. Conversations shall be limited to the task at hand, protecting the motorist and providing FSP service as safely and expeditiously as possible.

2. Truthfulness

Integrity is an integral part of being a FSP Driver. It is imperative that each FSP Driver be honest and truthful at all times.

Drivers violating this policy may be disqualified from participating in the FSP program.

3. Uniform Requirements

For public identification purposes, the Driver shall wear a FSP authorized uniform. The uniform shall meet the following criteria as described below:

a. The basic uniform includes a shirt and pants or a jump suit which shall be navy blue in color.

Uniforms shall not be faded in color, or the Driver may be taken out of service. For safety reasons, legs shall be moderately tapered and not baggy. Uniforms shall not be worn unbuttoned or unzipped. If a two-piece uniform is worn, the shirt shall be tucked into the trousers. If a Driver cannot maintain a shirt that is tucked-in during the performance of their duties, a one-piece jumpsuit shall be required to maintain a professional appearance.

b. Driver may wear a long or short sleeved navy blue or white turtleneck T-shirt/sweatshirt, underneath his long or short sleeve uniform shirts. If a short sleeve shirt is worn, a short sleeve tee shirt must be worn (no “baseball” sleeves). Only navy blue or white colors are allowed for shirts worn underneath uniform shirts.

c. A FSP Driver issued safety vest shall be worn with the blue uniform at all times while working in the FSP vehicle and if the Driver gets out of the vehicle; this includes while driving the FSP vehicle on patrol.

d. A plain (no wording or design) navy blue jacket may be worn over the FSP uniform and under the FSP vest. The jacket must be waist length and fitted, not oversized.

e. A Driver shall wear black steel-toed composite boots that has the ability to accept polish and have an adequate amount of sole (tread) to ensure a sure grip on slippery surfaces.

Driver SOG, February 2025 Page | 10 f . Accessories:

1) Belts - A solid navy or black belt shall be worn.

2) Name Tag - A metal or plastic name tag with Driver’s first initial of the first name and full last name shall be clearly visible and attached above the left front pocket of the vest.

3) Pins or Emblems – FSP authorized pins or emblems may be worn on the right chest pocket area of the FSP vest. No other pins or emblems are to be worn.

4) Rain Gear - During inclement weather, rain gear may be worn. For safety reasons, the rain gear must be yellow with reflective tape on the jacket. The FSP vest shall be worn over the rain gear.

The FSP uniform cap is navy blue with the FSP logo and is part of the uniform. No other caps are authorized while working for the FSP.

A Driver wearing an FSP vest or displaying the FSP Logo while being off duty will be subject to a fine.

4. Grooming and Personal Appearance Standard

Grooming

Drivers shall maintain a well-groomed appearance at all times and shall be clean at the beginning of each shift. This includes both personal hygiene and uniform appearance and condition. Certain odors, whether they be body odors or others (such as fuel odors), may be offensive to motorists. Hair will be clean and neat. If hair is long, it shall be worn pulled back in a ponytail. Ponytails shall not be tied with multi-colored ribbons or ties (beads, elaborated leather ties, shells, etc.). Additionally, ponytails of such a length that hangs below the collar of the Drivers shirt shall be placed inside their shirt or tucked neatly under the Drivers’ hat. Fingernails shall be kept short.

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Tattoos

In order to ensure a professional appearance for all FSP Drivers, all tattoos that are potentially offensive or disturbing to motorists must be concealed by Drivers while working. For example, any tattoo that is satanic, racist, threatening, gang-related, or sexually explicit will be deemed potentially offensive or disturbing to motorists. All FSP Drivers will be required to conceal any tattoos of this nature with gloves, collars, long sleeves, or by other means acceptable to FSP

Management. Facial tattoos will be addressed on a case-by-case basis. If there are any questions regarding which tattoos are potentially offensive to the public, authorization may be obtained by contacting FSP Management.

Personal Accessories

It is policy to minimize the wearing of jewelry for safety reasons. A Driver shall not wear jewelry in excess of one watch and one finger ring. Rings displaying any affiliation with any satanic, racist, sexually explicit, gang-related, or other potentially offensive groups or beliefs shall not be worn while on FSP duty. A Driver may wear necessary medical alert bracelets if prescribed by their medical doctor.

Piercings

Non-Ear Piercings: remove completely or replace with clear space retainers.

Gauge Earrings

• Use 1/2” or smaller: use a space retainer close to the employee’s skin-tone or remove and cover. See below.

• Larger than 1/2”: remove and cover with a solid-color bandage close to the driver’s skin-tone.

5. Weapons

A Driver shall not be in possession of any weapons while on duty, such as knives, guns, mace, OC

Spray, Taser, etc., or any other item described in Section 12020 of the California Penal Code.

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CHAPTER 4 - FSP OPERATION

1. Daily Pre-Operational Inspection Form

Before the start of a FSP shift:

a. A Driver shall inspect their truck each day (primary or backup), prior to the beginning of each shift.

b. Each truck must be inspected using a FSP Tow Truck and Equipment Daily/Weekly Pre- Operational Inspection Form; no other inspection forms may be used.

c. The Driver shall use an ink pen (not pencil) when completing the form. The symbol “X” shall be used for items in compliance and the symbol “O” shall be used for items not within compliance on the form.

d. The Contractor is responsible for conducting pre-operation vehicle inspections prior to the Driver leaving the facility.

e. Deficiencies identified on the pre-operation inspection report shall be reported to the Contractor/representative and all deficiencies shall be resolved before the truck can be placed into FSP service. The truck can only be used for FSP service if it meets all Pre- Operational Inspection Form requirements, and the form is signed by both the Driver and Contractor/representative prior to the start of the FSP shift.

f. Anyone found falsifying a pre-operation inspection form may be disqualified from the FSP program.

g. A copy of the current (daily) form shall be kept in the vehicle and presented to FSP Management upon request.

h. At the end of each week, it shall be turned into the Contractor.

2. Vehicle Mileage Log

A mileage log is to be maintained in each vehicle during the hours of FSP operation. The logs are to be maintained in the SOG binder, and the binder shall be kept in each vehicle. Mileage logs are to be kept in the vehicle for the duration of the month, and then filed in the Contractor’s office for a period of 30 days following the completion of the month.

The mileage log is divided into four separate sections: AM Shift, Midday Shift, PM Shift, and

Weekends. The log is further separated into days of the week (Monday through Sunday). A new log should be started every Monday morning on the AM shift. Each Driver is responsible for making accurate entries on the mileage log consistent with the day and shift he/she works.

The mileage logs are designed to track mileage on a weekly basis. The Driver is required to enter the truck’s odometer reading at the beginning and end of each shift on a daily basis, as well as enter the total number of miles driven on that particular shift. Additionally, there is a place provided on the

Driver SOG, February 2025 Page | 13 mileage log to enter the total number of assists for the shift along with the Driver’s name and FSP ID number.

The Driver shall have the mileage logs available for inspection by CHP upon request. Failure to provide the mileage log upon request or providing the logs with inaccurate entries is a violation.

3. Driver Required Documents

A Driver is required to be in possession of the following documents:

• A current valid California Driver License (CDL)

• A current valid Tow Truck Driver Certificate (DL-64)

• A current valid Current Valid Federal Medical Examination Report

• A current valid FSP Identification Card

A Driver with an expired CDL, DL-64, Medical Certificate or FSP Identification Card is not eligible for

FSP service. The Driver will not be allowed to resume FSP duties until the deficient items are made current.

Possession of all four documents (CDL, DL-64, Medical Certificate and FSP ID Card) is required at all times during FSP hours. A Driver missing any of these documents will be placed out of service.

If the CDL, DL-64, Medical Certificate or FSP ID Card is mutilated, it is the responsibility of the Driver to obtain a replacement document within 10 calendar days.

4. Driver Log Book

The Federal Motor Carrier Safety Regulations and California Code of Regulations (Title 13) specify the driving time and rest periods a commercially regulated vehicle must comply with. In accordance with

Federal and State law, every FSP Driver driving a FSP tow truck is regulated to the hour of service criteria. Therefore, a driver shall properly maintain a logbook unless his contractor meets the exception requirements.

5. Local, State and Federal Laws

The driver shall obey all federal, state, and local laws and ordinances including laws whether on duty or off duty. Examples: Speeding, driving under the influence, driving in HOV lane solo, and distracted driving.

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6. “NOT IN SERVICE” Magnets

The Driver is responsible for placing “NOT IN SERVICE” magnets over the “Metro Freeway Service

Patrol” decal on the two front doors of a dedicated FSP vehicle when the vehicle is not providing FSP service. The “NOT IN SERVICE” magnets shall also be placed on the dedicated vehicles:

1. During the commute between the Contractor facility and the beat.

2. During the Driver’s break and lunch periods.

Backup Truck Magnet Placement

When a backup truck is used for FSP service, the Driver is required to properly place all FSP identifying magnets on the vehicle at the staging location before the start of the shift. At the end of the shift, the Driver is required to remove the magnets immediately at the end of the shift. The following details the placement/location of FSP identifying magnets on a tow truck:

1. FSP Logo Magnets located on each door.

2. “Metro Freeway Service Patrol” strip magnets placed on each door below the FSP Logo Magnet.

3. “Metro Freeway Service Patrol” strip magnets placed on each side of the boom.

“Metro Freeway Service Patrol” strip magnet placed on the metal plate below the light bar facing to the rear.

7. Staging Locations

Each Contractor shall have pre-designated areas/locations where all of the Drivers assigned to drive specific beats shall meet prior to the start of each shift. This location is known as a “beat staging location.” A staging location allows the Driver to confirm that their equipment is operational, remove “Not In Service” magnets and place FSP magnets on backup truck (if backup truck is placed into FSP service). If a Driver cannot report to the staging location, CHP Dispatch should be notified immediately. If for any reason a staging location needs to be changed, CHP will identify a new staging area.

a) Drivers are required to report to the staging area 5 minutes prior to the beginning of each shift.

b) Drivers must sign-on at the staging area at the start of the shift. Drivers shall not sign-on while in route to the beat.

c) A driver that is late must still report to the staging area before signing-on.

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d) Drivers working the AM, PM and Midday shifts must report to the staging area prior to starting the AM and PM shifts but are not required to report to the staging area for the start of the Midday shift.

e) A Driver that is replacing another driver during the middle of a shift is not required to report to the staging area.

f) Drivers must be on the freeway and patrolling at the start of the shift.

8. Signing On/Off

A Driver is required to sign-on and report to the beat on time and sign-off and leave the beat at the end of the shift.

9. Stopping for Disabled Vehicles and Providing Service

Drivers shall stop for all disabled vehicles and offer free FSP services, and provide those services unless the motorist declines. Failure to offer or provide service may result in disqualification from participation in the FSP program.

10. Patrol Period/Shift

All Drivers assigned to a beat shall be on the beat at the shift start time and remain on the Beat until the shift end time. This provision does not allow a Driver to leave the Contractor’s location at the shift start time or return at the shift end time. During the last 30 minutes of the shift, the Driver shall not focus patrol efforts adjacent to the freeway exit normally used to travel back to the shop. The

Driver shall continuously patrol the entire Beat until the end of the shift.

Drivers violating this policy may be disqualified from participating in the FSP program.

11. Late Sign On/Early Sign Off

Drivers shall not sign-on late or sign-off early. Drivers anticipating this situation shall contact CHP

Dispatch immediately and notify them of the situation. A Driver shall make radio notification to CHP

Dispatch when going 10-8 (in service) at the staging location.

12. Patrolling Beyond Beat Boundaries

There will be times when it is necessary to drive beyond the limits, such as when a Driver observes a disabled motorist visible beyond the established Beat limit. If a Driver is at an incident that is

Driver SOG, February 2025 Page | 16 beyond the limits of their Beat, the Driver shall complete the call after obtaining approval from CHP

Dispatch.

13. Dispatched Call

A Driver is required to handle all calls assigned that are received prior to the end of shift, even if that means working overtime. Overtime is used for the completion of an ongoing assist or as directed by CHP Dispatch or FSP Management. The Driver is required to request and receive authorization from CHP Dispatch of the estimated amount of overtime needed to complete the assist. All overtime requests must be approved by CHP Dispatch or an FSP CHP Officer.

14. Leaving the Beat without Authorization

Drivers are prohibited from leaving the Beat without authorization during the shift. There are (5) occasions when a Driver would receive authorization from FSP Management to leave the Beat during the shift. They are as follows:

1) Authorized Breaks

2) FSP Management places the Driver out of service.

3) Driver is directed by CHP Dispatch to go to a specific location because of a problem with the

FSP radio equipment (, AVL, etc.).

4) The Driver needs to re-supply (not refuel) after servicing a motorist. Re-supplying the vehicle must be done within the Beat boundaries and adjacent to the freeway.

5) Towing Vehicle to a Drop Location.

In all of the above cases, the Driver shall notify and receive authorization from CHP Dispatch prior to leaving the Beat.

15. FSP Vehicle Refueling

• No refueling of vehicles during the AM or PM shifts.

• A vehicle working consecutive shifts on the same day may only refuel during the midday shift.

• Refueling is allowed during the Weekend shift.

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• Refueling shall occur adjacent to the assigned beat.

16. Breaks

Because of the limited number of Drivers covering each beat, only one Driver at a time shall be allowed to take a break. A Driver shall coordinate breaks with Beat partners so that their breaks do not overlap. The use of the shop radio will enable Drivers to coordinate their breaks.

Breaks will be no more than 15 minutes. Therefore, the break should be taken off of the freeway and directly adjacent to the assigned Beat, but not at a residence. Each break begins once the

Driver leaves the freeway and ends when the Driver re-enters the same Beat.

When working during weekday hours, a Driver shall not take a break during the first hour of the shift, and all breaks shall be completed before the last half-hour of the shift. Any Driver working a complete four hour or three and one-half hour shift is entitled to one 15 minute break. When working an 8 ½ hour weekend shift, a Driver shall not take a lunch break (30 minute) during the first hour of their shift, and the lunch shall be completed before the last hour of the shift. Any Driver working a complete eight-hour shift during weekend service is entitled to one fifteen minute break, a half hour lunch and another fifteen minute break after lunch. The breaks shall be taken at least one hour apart from each other so that the breaks are not stacked together to form one large break. If an eight-hour weekend shift is split by more than one Driver, each Driver is entitled to one fifteen-minute break. No thirty-minute break is granted to either Driver unless one Driver works more than six consecutive hours. That Driver is then entitled to a thirty-minute lunch. CHP Dispatch will not authorize break periods for missed breaks or breaks at the end of shift. In addition, a Driver who does not take a break, regardless of the reason, shall not return to the shop fifteen minutes early.

A restroom break outside of the regular 15-minute break is allowed only when necessary, authorized by CHP Dispatch and should not exceed 10 minutes. If a Driver has to take a restroom break, the

Driver shall do so at a service station or other facility (having a public restroom), directly adjacent to the Beat, and complete the break as quickly as possible. A Driver shall not loiter at that location or use the break to purchase food or beverages.

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17.Overtime

Overtime work can only be performed if authorized by the CHP. The Driver shall document the date, the overtime log number, and the David Unit/Adam (CHP Dispatch) approval number on the

Motorist Assist Form. In addition, the Driver shall provide CHP Dispatch with a complete description of the vehicle being serviced, including the license plate number, and the problem with the vehicle.

CHP Dispatch will approve overtime for up to 15 minutes and FSP Management will approve overtime greater than 15 minutes. This information is to be obtained from CHP Dispatch at the time of the request. A Driver shall complete an assist even though it is after the end of the shift.

18. Providing FSP Brochure and Survey Form to all Motorists

Drivers are required to give every motorist assisted or approached an FSP brochure explaining the

Program.

19. Ten-Minute Mobilization Period

A Driver is allowed to spend no more than ten minutes attempting to mobilize a vehicle. If the necessary service or tire change takes longer, the Driver shall tow the vehicle off the freeway to an approved drop location and complete the service.

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CHAPTER 5 – ROADSIDE SERVICE POLICIES

1. Tow Procedures

Safety Chains

A Driver shall use two (2) safety chains regardless of the distance traveled. Safety chains shall be installed in accordance with manufacturer’s recommendations and applicable guidelines such as those promoted by the California Tow Truck Association.

Tow Lights

A Driver shall use tow lights regardless of the distance traveled. The only temporary exception to using drag lights is when a Driver is towing a vehicle from an extremely hazardous location such as a traffic lane. In this situation, the Driver shall tow the vehicle to the nearest right shoulder or out of lane location where the drag lights shall be placed on the towed vehicle.

Placing the Vehicle in Neutral Prior to Towing

A Driver is to ensure that the towed vehicle’s transmission is placed in neutral and that the parking brake is released prior to lifting the vehicle off the ground. Failing to do this (including front wheel drive vehicles) may place unnecessary stress on the transmission and may cause damage.

Wheel Lift Straps

Wheel lift straps are required at all times when using the wheel lift.

Maximum Weight FSP Light Duty Tow Trucks Shall Tow is 6,000 Pounds

FSP light duty vehicles shall not tow/carry vehicles weighing over 6,000 pounds GVWR even if the truck is capable of towing/carrying heavier vehicles. If a Law Enforcement Officer orders a Driver to tow a vehicle that weighs more than 6,000 pounds, the Driver shall tell the Officer that it is outside of FSP

Policy to do so. If the Officer insists, the Driver shall immediately notify Dispatch and receive direction from CHP Dispatch. The Driver shall obtain the Officer’s agency and identification number and place it on the Motorist Assist form.

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Tow Dolly

Tow dollies shall be used to keep the drive wheels of a towed vehicle from turning, thereby avoiding damage to the transmission. A Driver shall use tow dollies when the situation warrants its use.

Drivers shall secure the wheels to the dollies by the use of required/approved tie down straps. The

Driver is to drive at a very slow rate of speed when dollying. Additionally, when preparing to tow a vehicle, a traffic break shall not be requested or used to turn a tow truck around simply to avoid using the tow dollies.

Many late model vehicle manufacturers recommend having their vehicles towed with a flatbed. This does not preclude a Driver from towing the vehicle. If the motorist refuses to have their vehicle dollied after dollying has been explained, the Driver is to call Dispatch to request a Beat rotation flatbed tow truck or another private service.

2. Towing of Motorcycles

• Towing motorcycles is permitted only if the driver is operating a flat bed, has the proper equipment, and has received training from the FSP Contractor.

• Driver’s operating tow trucks are prohibited from towing motorcycles because of the possibility of damage during the tow. However, a Driver shall offer other assistance such as gasoline.

3. Traveling with Vehicle in Tow

Avoid Excessive Speed and Over-Braking

A Driver shall be aware of speed and braking capabilities before and after hook-ups and avoid unnecessary hard braking and steering while towing. Unnecessary hard braking while towing could result in damage to the towed vehicle.

Avoid Dragging of Safety Chains

A Driver shall avoid the dragging or binding of safety chains. The use of a bungee cord will help in achieving the proper slack. Dragging the chain diminishes its strength and reliability. If a chain has been dragged and has the appearance of excessive wear, the CHP may put the truck out of service until the chain can be replaced.

Passengers Prohibited in the Towed Vehicle

Drivers are prohibited from towing a vehicle that has passengers inside. If there are too many passengers in the disabled vehicle for the Driver to transport, the Driver should contact CHP

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Dispatch for CHP assistance. If CHP has an extended ETA, a request for an additional FSP truck should be made via Dispatch to provide assistance in the transport of passengers.

Flashing Amber Lights

Flashing Amber lights may be used when servicing a vehicle in a hazardous location, or when the truck is blocking traffic lane(s).

Drivers violating this policy may be disqualified from participating in the FSP program.

4. Drop Locations

Description of Drop Locations

A drop location is a specific on-street public parking area that has been designated by Caltrans and the CHP as a safe and appropriate place to leave a disabled vehicle and motorist that has been removed from the freeway. A drop location is usually adjacent to the freeway and no farther than one and one-half miles from the Beat. A drop point should be in close proximity to services that are beneficial to the motoring public, i.e., telephone, service station, restaurant, 24-hour business, etc.

1. Where/When Not To Drop Vehicles

A Driver is required to drop a towed vehicle off the freeway at a designated drop point only. A drop location is usually adjacent to every off-ramp of the freeway that the Beat covers. A Driver is strictly prohibited from dropping any vehicle inside a service station or inside any private parking facility.

There are, however, three exceptions to dropping a vehicle at a non-designated drop location:

(1) When given permission by CHP Dispatch.

(2) When given permission by FSP Management.

(3) When ordered by a CHP Officer to take the vehicle to another location other than a FSP drop point. If directed by the Officer, the Driver is required to obtain the CHP Officer’s identification number and document it on the Motorist Assist form. The Driver shall immediately advise FSP Dispatch of the circumstances.

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2. Looking Up Drop Locations

A Driver shall not ask Dispatch to look up a drop location. Instead, the Driver shall use their Drop

Location Book, which should always remain in the FSP vehicle, and advise Dispatch of the exact drop location to be used. Problems or suggestions regarding specific drop locations should be directed to their Manager, who will forward them to FSP Management.

At the Drop Locations

It is possible that the Driver may encounter changing conditions at a drop location which may make it unsuitable to leave a motorist, as well other situations which may compromise the safety of the motorist. In those cases, the Driver shall tow the vehicle and motorist to an alternate safe location.

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Drop Locations “Do’s” and “Don’ts”

(1) When leaving a motorist at a drop point, a Driver shall advise the motorist of any parking restrictions that may exist at that location.

(2) A Driver shall tow the motorist vehicle to a safe location off the freeway. A Driver shall not tow a vehicle that has been involved in an incident or fire to drop locations; this is the responsibility of the rotation tow. A Driver shall advise the motorist that the drop location is for temporary use only and that the motorists must remove the vehicle as soon as possible, as it is subject to all applicable rules and regulations associated with the parking location.

(3) A Driver shall not drop a motorist’s vehicle in a location where parking is restricted. A Driver shall have a thorough working knowledge of the drop locations for his/her specific Beat. Since parking restrictions or safety margins can change, a Driver shall notify the Manager of any requested changes to the drop location(s).

(4) A Driver shall not drop vehicles on private property. Drop locations are public on-street parking, not private parking lots.

(5) A Driver should attempt to use as many different parking locations at a drop location as possible. Do not use the same spot each time if there is more than one parking location identified. Do not take up more than one parking space per vehicle.

(6) Designated drop locations are not always “safe” drop locations. Be aware of the motorist’s safety as well as your own.

(7) When there is a question of the motorist’s safety, please advise the motorist that you can stay until assistance arrives. When requested to stay with a motorist, a Driver shall advise

Dispatch. A Driver anticipating standing by longer than 15 minutes or incurring overtime, shall obtain approval from FSP Dispatch (CHP David-Unit). The David Unit’s number shall be placed on the Motorist Assist form.

(8) A Driver is only allowed to take the motorist to the nearest available drop location. The motorist shall not be transported from one end of the Beat to the other for the motorist’s convenience.

(9) The motorist being assisted must accompany the Driver in the tow truck to the drop location.

(10) When a vehicle is dropped at a Park N Ride lot, Drivers shall attach a Green Tag to the vehicle’s windshield indicating date and time of drop. The Driver will inform the motorist that the vehicle must be removed within 24 hours or it may be towed away at the owner’s expense.

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5. Jump Start

Jump-starting a dead battery can be dangerous. If a vehicle has electrical problems on the freeway, it may be a bigger problem than the battery. Tow the vehicle off the freeway to a designated drop location and then assess the problem.

6. Vehicle Fires

Safety Precautions at the Scene of a Car Fire

At times, a Driver may encounter a car fire. Since a Driver is not adequately trained or equipped to deal with car fires, he should not become involved trying to put one out. In addition, a Driver should be aware that smoke inhalation is a dangerous health hazard, so always park upwind. The

Driver’s main objective should be to ensure the motorist’s safety as well as their own. A Driver should keep themselves and the motorist away from fire. Dispatch should be promptly notified so the fire department can be summoned.

Engine Fires

During an engine fire, opening the hood will only supply the fire with what it needs---oxygen. This, in turn can cause a flare-up. Therefore, a Driver shall never open the hood if there is smoke coming from the engine area! In addition, battery fires are very dangerous as they emit toxic fumes and can explode.

Fire Extinguisher Use

If a motorist requests to use the fire extinguisher, a Driver should give it to the motorist for them to operate, after admonishing the motorist of the hazards of being near the vehicle.

7. Overheated Vehicles

Drivers shall only open the radiator cap and/or add water to a radiator when all of the following procedures are followed:

a. The radiator is cool to the touch.

b. The vehicle is not running.

c. The motorist is a safe distance from the front of the vehicle.

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If it is not possible to meet all of the requirements listed above, the Driver shall tow the vehicle off of the freeway to a designated drop location and have the motorist obtain professional assistance.

The Driver shall inform the motorist of the hazards of opening the radiator cap of an overheated vehicle, such as, the potential for serious injury to the face, hands, and other parts of the body from the hot water/radiator fluid.

8. Assist in Traffic Control

At times it may be necessary for Drivers to lay out flares and cones to assist in directing traffic.

Setting Up a Flare Pattern

1. Assess the scene and determine which lane(s) is to be closed.

2. Start away from the Incident scene and work your way in toward the incident scene.

3. Determine if there is a fire danger before lighting flares.

4. When lighting a flare, point it down and away from your body.

5. Turn your face and eyes away.

6. Keep flares away from your body by extending your arm.

7. Never hold the burning end of a flare higher than the part you hold in your hand (the melting sulfur will burn your hand/arm).

8. Place lighted flare down while keeping your eyes on traffic. Attach cap to NON-LIT end of flare to keep it from rolling.

9. No smoking.

10. Avoid breathing toxic fumes from burning flares.

11. While walking back to the incident scene do not turn your back on traffic.

12. Just because flares are laid out, do not rely on them to keep traffic from coming through.

13. Do not step on burning flares.

14. Do not place flares on plastic striping or Bott’s…