EXHIBIT H-1 - SOG Contractor - February 2025.pdf

Los Angeles County Metro Freeway Service Patrol

(FSP) Program

STANDARD OPERATING GUIDELINES (SOG)

CONTRACTOR

A partnership between

LOS ANGELES COUNTY METROPOLITAN TRANSPORTATION

AUTHORITY (LACMTA)

CALIFORNIA HIGHWAY PATROL (CHP)

CALTRANS

FEBRUARY 2025

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GLOSSARY - TECHNICAL DEFINITIONS

Caltrans California Department of Transportation

CHP California Highway Patrol

Contract A written agreement executed by LACMTA and the Contractor which sets forth the rights and obligations of the parties in connection with the specified Contract scope of work relating to Freeway Service Patrol program services.

Contractor A tow service company contracted with the LACMTA to provide FSP service.

Contractor SOG Freeway Service Patrol Program Standard Operating Guidelines (SOG) for the Contractor.

CHP Dispatch The CHP personnel assigned to dispatch the FSP vehicles.

Driver A FSP vehicle driver trained and certified by the CHP who works for and is directly employed by the FSP contractor.

Driver SOG Freeway Service Patrol Program Standard Operating Guidelines (SOG) for Drivers employed by the Contractor.

FSP Freeway Service Patrol

FSP Management Project personnel assigned to the LACMTA FSP program from the partner agencies including: Caltrans, CHP and LACMTA.

Incident A non-recurring event that causes a reduction of roadway capacity or an abnormal increase in demand.

IDT Initial Driver Training

LACMTA Los Angeles County Metropolitan Transportation Authority

Beat FSP service freeway corridor(s) (length of freeway over which

FSP program trucks continuously rove) within a Region. The boundary of each beat is to the end points and terminus of all ramps on the beat.

Redeployment An agreement between FSP Management and the Contractor to deploy a FSP truck and Driver to fill a temporary service assignment.

FSP Vehicle A tow truck, pick-up truck or flatbed tow truck certified by CHP for the

FSP program.

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Manager An employee of the Contractor designated by the Contractor to be the point of contact for FSP Management. The tow manager shall be a professional staff member who will be delegated with decision making authority and be accessible to FSP Management via phone and email at all times.

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TABLE OF CONTENTS

CHAPTER 1 – OVERVIEW OF THE METRO FSP PROGRAM

1. Why a Freeway Service Patrol Program?

2. Scope of the Program

CHAPTER 2 – FSP MANAGEMENT ROLES AND RESPONSIBILITIES

1. LACMTA

2. CHP

3. CALTRANS

CHAPTER 3 – CONTRACTOR DUTIES AND RESPONSIBILITIES

1. Contract Requirements

2. Contractor Management Expectations

3. Contractor Personnel

4. Performance Requirements, Penalties and Monetary assessments

5. Annual Inspection

6. Cursory Inspections

7. Required Safety Meetings

8. Disclosure of all FSP Program Violations

9. Falsifying Information to FSP Management

10. Motorist Assist Forms

11. Attend Contractor Meetings

12. Tip Procedure

13. Redeployment

14. Driver/Employee Uniform Requirements

15. FSP Vehicle Service Readiness

CHAPTER 4 – FSP VEHICLES

1. FSP Vehicle Deployment Policy

2. FSP Dedicated Vehicle Policy

3. Vehicle Refueling

4. Radio Communications Equipment Repair

5. Equipment Tampering

6. Maintenance and Appearance of Vehicles

7. Vehicle Repair and Replacement Policy

8. Dock Information for Mechanical Breakdown

9. Electronic Device Usage

CHAPTER 5 – DRIVER CERTIFICATION & TRAINING

1. Contractor Responsibility

2. FSP Driver (and back up driver) Qualifications

3. Certification Requirements

4. Initial Driver Training

5. Contractor Provided Orientation for New Drivers

6. FSP Driver Identification Card for Change Criteria

7. Using Driver from Another Contractor

8. Refresher Training

9. Driver from FSP Program Outside of Los Angeles County

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10. Driver Reinstatement

CHAPTER 6 – SAFETY SUGGESTIONS

1. Suggested Safety Points

2. Suggestions for Preventing Incidents

3. HAAS Alert Safety Cloud

CHAPTER 7 – MISCONDUCT

1. Criminal Violations

2. Sexual Harassment Policy

3. Drug, Alcohol and Marijuana Policy

4. Occurrence of Criminal Conduct On/Off Duty

5. Suspended or Revoked Driver License

CHAPTER 8 – PROGRAM FORMS AND SUPPLIES

1. FSP Motorist Assist Forms

2. Items to be Placed on Disabled Vehicles

3. FSP Vehicle Appearance

4. Driver Safety Apparel

CHAPTER 9 – VIOLATIONS AND PENALTIES

Contractor Violations and Monetary Assessments

Driver Violations – Contractor Assessments

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CHAPTER 1 – OVERVIEW OF THE METRO FSP PROGRAM

1. Why a Freeway Service Patrol Program?

The purpose of the Metro FSP Program in Los Angeles County is to provide congestion relief on the freeways, improve safety and air quality, and reduce fuel consumption by rapidly clearing incidents.

Prompt clearing of the roadway reduces the occurrence of additional accidents and slowing caused by curious onlookers and motorists trying to avoid the original incident. The keys to maintaining maximum capacity on the roadways are opening closed or blocked lanes and expediting the removal of disabled vehicles from the freeway.

2. Scope of the Program

The Metro Freeway Service Patrol is a joint program of the Los Angeles County Metropolitan

Transportation Authority, the California Highway Patrol, and the California Department of

Transportation.

Towing companies enter contractual agreements with LACMTA to provide continuous patrol service during morning and evening commute hours on designated portions of Los Angeles County’s most congested freeways and highways. Additional limited service is provided during off-peak midday hours, weekends and in specific construction areas.

Contractors employ drivers to provide on-the-spot help to motorists, free of charge, and with no tip. A

Driver may: jump start cars, repair or replace a flat tire, provide a gallon of gas, refill radiators, or provide other quick fixes to mobilize the disabled vehicle.

If a FSP Driver is unable to get a vehicle running within 10 minutes, the Driver should tow the vehicle to a designated drop location where additional assistance can be requested.

FSP Drivers may be called upon to provide assistance in removing vehicles involved in collisions, removing debris from roadways, or assisting with other incidents as directed by the CHP.

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CHAPTER 2 – FSP MANAGEMENT ROLES AND RESPONSIBILITIES

The Los Angeles County Metro FSP is a joint program of the Los Angeles County Metropolitan Transportation

Authority, the California Highway Patrol, and the California Department of Transportation herein called “FSP

Management”. LACMTA, CHP and Caltrans are partners in the FSP Program. Their responsibilities include:

1. LACMTA

• Develop, advertise, award and manage the FSP tow service contracts.

• Manage FSP field and vehicle communications equipment.

• Program lead in Multi-Agency partnership and coordination of the FSP Management.

• Manage program funds.

• Lead FSP program development (system enhancements).

• Procure & distribute program supplies.

• Contractor invoice processing.

• Monitor contract-required insurance policies.

• Manage redeployment assignments.

• Compile Program data to evaluate Contractor and Program performance.

• Enforce contract.

• Revise Contractor and Driver SOG’s in coordination with CHP.

2. CHP

• Provide initial and annual refresher training/certification (classroom and practical training) to all Drivers.

• Provide program law enforcement services.

• Conduct field supervision.

• Perform cursory tow inspections.

• Monitor Contractor performance issues.

• Certify Drivers and Vehicles for the FSP Program

• Ensure current registration and Motor Carrier Permit of program vehicles.

• Conduct Driver complaint investigations.

• Document SOG violations.

• Dispatch of FSP trucks.

• Coordinate Contractor invoice adjustments.

• Perform random and planned tow facility inspections.

• Perform annual tow truck inspections

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3. CALTRANS

• Coordinate construction support as it relates to FSP.

• Prepare program reports.

• Review traffic patterns of existing and proposed FSP beats.

• Evaluate Contractor FSP Beat performance.

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CHAPTER 3 - CONTRACTOR DUTIES AND RESPONSIBILITIES

1. Contract Requirements

The services required herein shall be performed in accordance with the Contract and the rules/policies/regulations as detailed in the Los Angeles County Metro Freeway Service Patrol

Contractor SOG and Driver SOG that are in effect at the time of the solicitation and any amendments to these Guidelines which may follow.

LACMTA, Caltrans and CHP hereinafter called “FSP Management” will jointly oversee the Los

Angeles County FSP Program (aka Program). These agencies will have responsibility for overseeing service performance and ensuring that the Contractor abides by the terms and conditions of the

Contract, which include the established standards for the service as described in the Contractor SOG and Driver SOG.

LACMTA reserves the right to adjust/modify the Contractor SOG, Driver SOG, and beat specifications at any time during the term of the Contract. These changes can occur during the course of the

Contract through written contract modification procedures. Modifications can include: updated

Contractor requirements, updated driver rules/requirements, vehicle redeployment, hours of operation staging vs. roving of trucks beat limits number of vehicles and any other restructuring of the beat specifications.

2. Contractor Management Expectations

The Contractor shall manage day-to-day operations using sound management practices. Contractor

Manager and other manager(s) assigned to the project shall meet or exceed vehicles manufacturer suggested maintenance criteria, operations, etc., as appropriate, and shall be experienced in all appropriate aspects of tow operations. Additionally, the Contractor shall be responsible for all functions required in providing safe, reliable and efficient operation of the Services.

The Contractor shall not enter into an agreement with any other party for use of the dedicated FSP vehicles or key personnel dedicated to the contracted service during the contracted period of performance without prior written approval of LACMTA.

The SOG for Drivers and Contractors will be updated periodically. Each Contractor will be responsible for making sure all Drivers have the most recent copy of the SOG and that Drivers abide

Contractor SOG February 2025 Page 5 by the SOG. FSP Management will be responsible for providing updated electronic copies of the SOG to each Contractor for distribution to each Driver.

3. Contractor Personnel

The Contractor shall designate a Manager who shall be responsible for the overall project management, supervision, and operation of the FSP service. The Manager shall be a professional staff member, highly skilled to support Drivers seeking advice and/or assistance with any tow assist during contracted service hours. They shall be delegated with decision making authority and be accessible to FSP Management via phone and email at all times. In addition to the designated

Manager, an Assistant Manager shall also be designated to provide sufficient coverage of the contract and the services provided for the entire duration of the contract.

The Manager and Assistant Manager are considered key personnel and shall be identified in the contract documents as such, and any change of these individuals or their responsibilities must be pre-approved by the FSP Management.

The Manager and Assistant Manager shall be highly qualified individuals required to:

• Coordinate, staff, manage and control all necessary activities for the operation of the FSP services

• Coordinate and manage all necessary activities, including FSP driver training for operating personnel (including but not limited to drivers, supervisors, dispatch, maintenance staff and management)

• Ensure that Drivers are in possession of a Temporary Tow Truck Driver Certificate issued by the

CHP or Permanent Tow Truck Driver Certificate within ninety days of employment from the

California Department of Motor Vehicles pursuant to Vehicle Code Section 2430.5. Additional

Tow Truck Driver Certification is preferable from one of the following organizations: Towing and Recovery Association of America, Inc., (TRAA), http://www.towserver.net/certification.htm, Wreckmaster Training Certificate, http://www.wreckmaster.com/wreckmaster-training/, or California Tow Truck Association

(CTTA) Certification, http://www.ctta.com/ldlevel1.html. Pursuant to Vehicle Code Section

2430.5, tow truck Drivers shall not allowed to operate a tow truck unless they are certified to participate in the FSP program.

• Conduct and sign DAILY pre-trip inspections on FSP vehicles and driver’s to confirm that they are both ready for FSP shift and customer service.

• Oversee repairs, develop administrative procedures, maintain and/or forwarding required valid documents to LACMTA (Insurance policy, licenses, permits & certifications)

• Monitor DMV PULL Notice Program http://www.towserver.net/certification.htm, http://www.wreckmaster.com/wreckmaster-training/, http://www.ctta.com/ldlevel1.html

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• Prepare performance statistics, data submission

• Develop necessary methods and techniques for towing to maximize efficiency and safety

• Ensure that all personnel assigned to work on the contract possess the minimum required experience, qualifications, training, and certifications

• Notify FSP Management if/when a Drivers’ status is changing and for what reason (i.e., suspended, certified, rescheduled, etc.)

• Review the certificate, obtain a copy, and provide a copy to the FSP Management, contact the

DMV to re-verify eligibility, and ensure that it is maintained throughout the employment of each Driver.

The LACMTA shall have the right to disqualify and remove from the contract, any personnel

(including Drivers) employed by the Contractor for this project. Contractor will notify the LACMTA of new hires and reassignments of key personnel under the terms set forth in the contract between

LACMTA and the Contractor.

4. Performance Requirements, Penalties and Monetary assessments

LACMTA requires that the Contractor meet its full contractual obligation to perform its duties pursuant to the contractual requirements. Failure to meet contractual requirements constitute a default under the contract and is subject to the various remedies provided in the contract, up to and including termination of the contract.

Any failure on the part of the Contractor to meet the contractual requirements shall degrade the value of the service provided to the public. The failure to meet contractual requirements, therefore, causes damages to the FSP program, its participants (LACMTA, CHP and Caltrans), and to the public.

Because of the public service nature of the mission of FSP program, to keep traffic and commerce flowing on the freeway system, the damages arising from the Contractor’s failure to meet the contractual requirements are impractical or extremely difficult to ascertain on an individual basis.

The contract has established a series of remedies to attempt to address a range of defaults. The most egregious defaults could result in disqualification from participation in the FSP program and/or termination of the contract. Other defaults will result in required additional training, suspension from the FSP program, and/or monetary assessment, or other remedies as determined by FSP

Management and/or any combination of remedies. The remedies are to encourage compliance with performance requirements of the contract. The Contractor and Driver SOGs attempt to identify all program rules and requirements; however, there will be instances that cannot be anticipated.

LACMTA retains the right to assess the appropriate remedy to address the default, including the imposition of penalties & monetary assessments in the form of time based and static monetary assessments, which are detailed in the text of this document in Chapter 8 -Violations and Penalties.

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Contractors are responsible for maintaining updated Contractor and Driver SOGs with information provided by the FSP Management. The Contractor and Driver SOGs provide program-wide guidelines;

however, there may be variations due to the nature or the differences in service provided by FSP service. Revisions are issued as necessary by the FSP Management through LACMTA. Revisions supersede all previous or existing Guidelines/Procedures and Policies.

If a truck and driver are determined to be in non-compliance with the contract by not passing pre-operation inspection prior to the beginning of the shift, a fully equipped back-up truck or driver shall be deployed after notifying CHP Dispatch with the appropriate changes in vehicles. If there are not sufficient vehicles to meet service requirements, the Contractor shall immediately notify CHP David

Unit of the service deficiency.

The back-up truck must also pass a daily pre-operation inspection by the Contractor and the Driver prior to beginning the FSP shift.

The Contractor or their designee shall notify Dispatch immediately when a truck and/or a Driver are not available at the beginning of a shift.

The Contractor or its designee shall perform the following tasks or will be considered in violation of the contract. Penalties for not performing the following are defined in Chapter 8 of this Contractor

SOG:

1. Perform pre-operation inspection on each vehicle and resolve any deficiencies prior to each FSP shift.

2. Submit FSP Motorist Assist Forms at the end of each week.

3. Require that all employees exercise reasonable care, not placing them in potentially dangerous situations.

4. Ensure that all FSP vehicles comply with FSP Vehicle Equipment and Appearance Guidelines.

5. Possess the following for each FSP Vehicle:

(1) Valid Motor Carrier Property Permit (MCP).

(2) Valid Vehicle Registration.

(3) Proof of Insurance.

6. Require that all Drivers have five documents in their possession at all times:

(1) Current valid FSP Driver Identification.

(2) Current valid CA DMV License.

(3) Current valid Tow Truck Driver Certificate (DL-64).

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(4) Current Valid Federal Medical Examination Report.

(5) Current and updated Log Book.

7. Notify CHP David Unit immediately if contracted service levels cannot be met.

5. Annual Inspection

FSP Management will conduct an unannounced inspection at the Contractor’s facility each year.

The annual inspection will include but not be limited to: a comprehensive inspection of all FSP vehicles including equipment and supplies, a facility inspection, and FSP program documentation.

The intent of the inspection is to ensure that the vehicles are in good working order, the Contractor is properly maintaining the vehicles, the vehicles are properly equipped and ready for service at all times, and the Contractor is maintaining required program documentation. Any deficiencies discovered during the inspection will be assessed in the form of monetary assessments and penalties on the monthly invoice and any other administrative action that needs to be taken. Additional inspections may occur if annual inspections have discrepancies.

6. Cursory Inspections

FSP Field Supervision (CHP David Units) conduct cursory inspections on a regular basis. The cursory inspection will determine if the driver and vehicle can provide the required service. Any deficiencies discovered during the “Pre-Operational Inspection Form” will be assessed in the form of monetary assessments and penalties on the monthly invoice and any other administrative action that needs to be taken.

7. Required Safety Meetings

The Contractor shall hold monthly scheduled safety meetings with FSP Drivers in accordance with

California State Safety Law SB-198. These meetings shall be used to disseminate information regarding the FSP Program and to provide a forum where Drivers may express their concerns.

The Contractor shall document the date, time and location of the safety meetings including names of attendees and subjects covered. This information shall be provided to Metro each month.

8. Disclosure of all FSP Program Violations

The Manager for the Contractor is required to report to FSP Management, any act, omission, or violation of the contract (including Contractor and Driver SOGs) by the Contractor, its staff, or FSP

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Driver. Failure to do so may result in administrative action being taken against the Contractor, up to, and including, possible contract termination.

9. Falsifying Information to FSP Management

Contractors found to provide false or misleading information to FSP Management shall be subject to disciplinary action up to and including contract termination.

10. Motorist Assist Forms

Accurate Completion of the Motorist Assist Forms

A “Motorist Assist” Form must be correctly completed, by the Driver, for each assist completed during

FSP hours of operation. Drivers do make errors in completing the Motorist Assist form and a certain number are received each week. LACMTA will return the error cards to the Contractor to be filled out correctly. It will be the responsibility of the Contractor to pick-up the error cards, correct them and deliver the corrected cards to LACMTA within one week. If the corrected cards are not received within one week, LACMTA will assess a monetary assessment for each weekly batch of error cards that are late and an additional monetary assessment per week thereafter.

If a beat error cards on a regular basis, the Contractor and all the Drivers from that beat shall attend a mandatory re-training class on the proper method to complete a Motorist Assist form. The class will be conducted by LACMTA staff at the LACMTA building located at One Gateway Plaza, in Los Angeles.

LACMTA will notify the Contractor, and the training must be completed within two weeks from the date of the LACMTA letter; if not, the Contractor will be subject to a monetary assessment and the

Drivers will be disqualified from participating in the FSP Program until training has been completed.

When motorist assist data is required immediately for evaluation of Caltrans construction projects, the Contractor must submit the assist data to LACMTA as specified by LACMTA.

Submission of Motorist Assist Forms

The package must be delivered or postmarked no later than the first Wednesday following the last working day of the previous week. Late or absent forms shall result in a monetary assessment against the Contractor.

NOTE TO THE CONTRACTOR: Completed Motorist Assist Forms shall be submitted to LACMTA on a “weekly basis”. A “weekly basis” is defined as all forms from Monday through Sunday in one group/package. DO NOT mix weeks or mix beats. Self-addressed postage paid envelopes will be provided by LACMTA to submit completed Scantron forms. In the event envelopes are

Contractor SOG February 2025 Page 10 not available, the Scantrons should be mailed to:

LACMTA

Metro Freeway Service Patrol One Gateway Plaza Mail Stop 99-11-1 Los Angeles, CA 90012

Falsifying Motorist Assist Forms

A Driver shall never falsify a Motorist Assist form. Falsifying a motorist assist form will result in

Disqualification from participating in the FSP program. It is strongly urged that a Contractor review the Driver’s Motorist Assist forms prior to sending them to LACMTA in order to check for accuracy and to maintain Driver efficiency and professionalism in the field.

11.Attend Contractor Meetings

Contractor Meetings are held each quarter and attendance at these meetings is mandatory by either the Contractor or the designated Manager with decision making authority. Failure to attend the

Contractor Meetings will result in a monetary assessment.

12. Tip Procedure

Should a Contractor encounter a situation where a Driver is given a tip, the Contractor shall use the following procedure:

a. The Contractor shall maintain control of the tips, (money/items received) until the next scheduled Contractors’ meeting. The Contractor is required to turn in tips and Tip Logs at

Contractor Meetings. CHP will verify the accuracy with the CHP Dispatch Tip Log.

b. Failure of Contractor to turn in tips may result in disciplinary action up to and including termination.

c. The Contractor shall maintain a Tip Log with the following information:

a. Date received

b. Log Number

c. Driver's ID number receiving the tip

d. Amount of money/item received

e. Running total of monetary tips received

d. Failure by the Contractor or Driver to report a tip will result in the immediate FSP

Management review and possible disqualification from the FSP Program.

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13. Redeployment

Redeployment is the LACMTA authorized and coordinated use of backup/available drivers and vehicles from one contract to provide support on another contract, Caltrans construction or special projects.

A contractor assigned to provide redeployment support on another Contractor/Beat is required to follow all FSP operational rules, policies and procedures for that beat (including staging at the proper staging area). FSP Big Rig and FSP ExpressLanes vehicles cannot be used for regular FSP service and vice versa.

Contractors may be asked to use their resources as a back-up vehicle to avoid service deficiencies in another region. In this situation, the vehicle from the other contract acts as the backup vehicle from the deficient contract and hourly rate adjustments are permitted. Specific information regarding redeployment of vehicles from one region to another will be defined in the contract or in the

Contractor SOG.

Contractor Request for Redeployment

Contractors may request short-term redeployment support (30 days or less) from another contractor if they are not able to fulfill contractual obligations due to unforeseen vehicle and/or Driver issues.

However, if the request for redeployment is not accommodated, the Contractor is responsible for any service deficiency and will be held liable based on the contract.

The following conditions must be met in order for LACMTA to authorize and assign redeployment support:

1. The requesting Contractor must complete a Contractor Redeployment Work Order Form” which must be received and acknowledged by LACMTA at least two business days prior to the requested start of redeployment. For example, requests for redeployment starting on a

Monday must be received by close of business on the preceding Wednesday just as requests for redeployment starting on a Tuesday must be received by the close of business on the preceding Thursday.

2. The requesting Contractor shall be assessed on their monthly invoice a $500 administrative fee for processing and managing the redeployment.

3. Another Contractor must agree to perform the requested redeployment.

4. The requesting Contractor shall be assessed (on their monthly invoice) the additional cost to redeploy a contractor with a higher hourly rate (defined in the contract).

5. The redeployment period shall be for a minimum of 5 weekdays or 2 weekend days and 3

Contractor SOG February 2025 Page 12 weekdays (if weekend days are requested) (Excluding Holidays). No exceptions.

Under successful completion of these five conditions, the requesting Contractor will be exempt from providing the service as detailed on the redeployment form, and the Contractor shall not be paid for any redeployed service. Redeployment Selection Criteria

Contractors will be offered redeployment if the following criteria are met:

1. Contractor is “In Good Standing” with FSP Management

2. Contracts are separated by type of service required - Light duty vs. Big Rig. Contractors will only be offered redeployment in their contracted type of service.

3. Contracts with lowest hourly rate will be offered redeployment regardless of the distance to the redeployment location. Contractors should consider distance to the redeployment and

Log Book requirements before accepting redeployment

4. Willing to perform redeployment

5. There are sufficient contingency funds in the contract to cover the cost of the redeployment

6. Contractor has adequate resources to meet their contractual obligations as well as perform the requested redeployment

7. Only tow trucks can be used from the contract being offered the redeployment.

Redeployment Work Order

Once the redeployment is accepted by the Contractor, LACMTA will generate and email a

Redeployment Work Order Form to the Contractor. When construction redeployment is offered, Caltrans will approve, sign and email the form to the Contractor. The Contractor is required to sign the form and email it to LACMTA. Once the form is signed by both the Contractor and LACMTA, (only in the case of construction support will Caltrans signature be required), the redeployment agreement is complete, and the Contractor will be responsible for providing the agreed upon service and subject to administrative action in the form of monetary assessments and other penalties for any service deficiencies. This form then serves as a binding agreement between the LACMTA and the Contractor accepting the redeployment that the redeployed service will be provided, and that LACMTA will reimburse the Contractor for the service. LACMTA also reserves the right to cancel a redeployment work order at any time.

Under no circumstances shall a Contractor requesting the redeployment cease to provide coverage without LACMTA authorization; further, under no circumstances shall a Contractor accepting the redeployment offer, begin to provide this added work without having received a fully completed and signed Redeployment Word Order authorizing said redeployment. A copy of

Contractor SOG February 2025 Page 13 the Redeployment Work Order Form is attached.

14. Driver/Employee Uniform Requirements

The contractor shall be responsible for Employee/Drivers meeting FSP uniform, grooming and personal appearance standards.

For public identification purposes, the Driver shall wear an FSP authorized uniform. Failure to meet uniform standards may result in the Driver being taken out of service and the Contractor assessed or other penalty imposed. Continued violations of the uniform requirements may result in a decision by the FSP Management to no longer utilize the particular Driver for the FSP program.

The uniform shall meet the following criteria as described below:

a. The basic uniform includes a shirt and pants or a jump suit which shall be navy blue in color.

Uniforms shall not be faded in color, or the Driver may be taken out of service. For safety reasons, legs shall be moderately tapered and not baggy. Uniforms shall not be worn unbuttoned or unzipped. If a two-piece uniform is worn, the shirt shall be tucked into the trousers. If a Driver cannot maintain a shirt that is tucked-in during the performance of their duties, a one piece jumpsuit shall be required to maintain a professional appearance.

b. Driver may wear a long or short sleeved navy blue or white turtleneck T-shirt/sweatshirt, underneath his long or short sleeve uniform shirts. If a short sleeve shirt is worn, a short sleeve tee shirt must be worn (no “baseball” sleeves). Only navy blue or white colors are allowed for shirts worn underneath uniform shirts.

c. FSP Driver issued safety vest shall be worn with the blue uniform at all times while working in the FSP vehicle, when the Driver gets out of the vehicle, and while driving the FSP vehicle on patrol.

d. A plain (no wording or design) navy blue jacket may be worn over the FSP uniform and under the FSP vest. The jacket must be waist length and fitted, not oversized.

e. A Driver shall wear black steel-toed boots that has the ability to accept polish and have an adequate amount of sole (tread) to ensure a sure grip on slippery surfaces.

f. Accessories:

1) Belts - A solid navy or black belt shall be worn.

2) Name Tag - A metal or plastic name tag with Driver’s first initial of the first name and full

Contractor SOG February 2025 Page 14 last name shall be clearly visible and attached above the left front pocket of the vest.

3) Pins or Emblems – FSP authorized pins or emblems may be worn on the right chest pocket area of the FSP vest. No other pins or emblems are to be worn.

4) Rain Gear - During inclement weather, rain gear may be worn. For safety reasons, the rain gear must be yellow with reflective tape on the jacket. The FSP vest shall be worn over the rain gear.

The FSP uniform cap/beanie is navy blue with the FSP logo and is part of the uniform. No other caps are authorized while working for the FSP.

15. FSP VEHICLE SERVICE READINESS

The Contractor shall ensure that the FSP vehicles are equipped with the proper tools, equipment, fluids & supplies as required per the terms of the contract prior to the start of each FSP shift.

At all times during the contract each FSP vehicle shall have the required tools, supplies, and accessories or the Contractor will be subject to a monetary assessment for the failure to meet contractual requirements and for each item on the list that is deficient.

PRE-OPERATION INSPECTION

Pre-Operation Inspection Requirement

a. Contractor shall inspect each truck (primary and backup), prior to the beginning of each FSP shift.

b. Each truck must be inspected using an FSP Pre Operation Inspection Form; no other inspection forms may be used.

c. The form shall be filled out using an ink pen. The symbol “X” shall be used for items in compliance and the symbol “O” shall be used for items not within compliance on the form.

d. The Contractor shall designate a manager to be on site during all pre-operation inspections and shall review and sign the pre-operation inspection sheet prior to the Operator leaving the Contractor’s facility.

e. Deficiencies identified on the Pre-Operation Inspection form shall be resolved and verified prior to the start of FSP service.

f. Falsifying any pre-operation inspection form or sending the vehicle out with deficiencies is a violation of the contract.

g. A copy of the current signed form shall be kept in the vehicle and presented to FSP Management upon request.

h. The contractor shall maintain the most recent (30 days) pre-operation inspections forms for each FSP vehicle at their FSP authorized facility.

If a truck is determined to be non-compliant with the Contract prior to the beginning of the

Contractor SOG February 2025 Page 15 shift, a fully equipped and compliant back-up truck shall be deployed after notifying Dispatch with the appropriate changes in vehicles.

CHAPTER 4 - FSP VEHICLES

1. FSP Vehicle Deployment Policy

The following requirements shall be adhered to for all FSP service periods described below. The intent of the policy is to ensure that motorists are afforded the ability to receive all available FSP services (including towing when necessary) during all FSP service hours.

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Midday and/or Weekend Service (*)

Service Location:

All FSP Beats

Vehicles Required:

FSP Light Duty One Truck Route – One Tow Truck

Two Truck Route – Two Tow Trucks

* Construction and/or any Redeployment shall also adhere to these vehicle deployment requirements.

FSP Holiday Service

Holidays

Holidays and service levels are designated at the beginning of each calendar year by FSP Management and are subject to change

2. FSP Dedicated Vehicle Policy

All primary FSP vehicles shall be dedicated to the FSP program, display the required FSP Program decals, and cannot be used by the Contractor for any other purpose during the term of the contract. The Contractor shall not change, or substitute vehicles identified for use in this Contract. The Contractor shall use the same primary and back-up vehicles for the duration of the Contract. FSP vehicles must return to Contractor facilities when not providing FSP service. Backup trucks are exempt from the dedicated vehicle requirement.

Dedicated Vehicles at Approved Facility When Not in Service All FSP dedicated trucks are required to be at the approved Contractor facility when not providing FSP service. Drivers are not authorized to take vehicles to their residence, on errands, non-FSP related tows, or any non-FSP related activities and will result in a monetary assessment.

Contractors are allowed to take their dedicated FSP vehicles to dealers or other maintenance facilities as required to keep their vehicles properly maintained. Contractors shall advise CHP dispatch if the vehicle(s) will be at a non-approved FSP facility overnight and/or longer. FSP vehicles must have the “Not in Service” magnet on the FSP vehicle whenever the vehicle(s) are undergoing authorized non-FSP related activities.

Backup Vehicles Contracts are required to have backup trucks. The number of backup trucks will be identified in the contract. Backup trucks shall match the vehicle specification guidelines required of all primary contracted vehicles. Backup trucks are exempt from the dedicated vehicle requirement and those without FSP Program decals may be used by the Contractors for service other than for FSP. If the Contractor chooses to apply FSP Program decals to their backup vehicle, that vehicle will be considered a dedicated

Contractor SOG February 2025 Page 17 vehicle and subject to the dedicated vehicle guidelines.

Whenever a backup truck is used for FSP service (for an authorized redeployment, Caltrans construction support or regular FSP service), that backup truck must operate as a dedicated vehicle with the appropriate temporary magnet design requirements and must follow the dedicated vehicle requirement for storage when not providing FSP service.

3. Vehicle Refueling

• No refueling of vehicles during the AM or PM shifts.

• A vehicle working consecutive shifts on the same day may only refuel during the midday shift.

• Refueling is allowed during the Weekend shift. Refueling shall occur adjacent to the assigned beat.

4. Radio Communications Equipment Repair

Each FSP vehicle, including required back-up truck, shall be equipped with a FSP radio and Automatic

Vehicle Locator (AVL) to enable the Driver to communicate with CHP Dispatch. The FSP Program shall furnish and install this equipment. The Contractor is required to ensure that the equipment is operational, and that the Driver is proficient in the use of all equipment.

In the event the FSP communications requires repair, the following procedure will be followed:

1. The FSP Driver shall immediately notify the CHP Dispatch to advise them of the equipment problem.

2. CHP Dispatch will document all pending repair appointment in the Repair Authorization

Log.

3. CHP Dispatch will contact LACMTA Radio Repair Shop each business day to advise them of equipment in need of repair. LACMTA personnel will then contact the Contractor’s

Manager to schedule an appointment. Appointments are based on priority and availability.

4. The Contractor will be responsible for all costs associated with transporting the vehicle to and from the Radio Shop. If the vehicle requiring communication equipment repair is a primary vehicle and the appointment is during a shift that the vehicle was scheduled to work, the Contractor’s Manager shall assign an alternate FSP vehicle to operate in its place to ensure that the required number of authorized vehicles are operating on the beat at all times.

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5. Equipment Tampering

Tampering with FSP communication/tracking equipment so that it does not function properly/disconnected or is moved (without FSP Management authorization) from its original installed location is strictly prohibited. This includes but is not limited to: breaking evidence tape/orange connection sealer on equipment connections, cutting wires or cable, moving mounted equipment (speakers, microphones, etc.), rerouting any wiring, and disconnecting any connectors, etc.

If tampering of FSP communication equipment is suspected during the shift, the truck and driver will be sent to the Radio Shop for an inspection. If tampering is found, the Contractor will be retroactively docked from the time the vehicle left the beat until such time that the backup truck is deployed, or the shift ends. In order to avoid a possible retroactive dock, the contractor may immediately replace the truck taken out of service with a backup truck in order to continue to provide service. By doing so, the contract assumes responsibility for the transportation and labor costs associated with sending the vehicle in question to the Radio Shop regardless of the outcome.

Tampering Repairs

All repairs to the FSP communications equipment will be the sole responsibility of the LACMTA

FSP Radio Shop. If the tampering is found outside of Radio Shop hours, the vehicle will be taken out of service and remain out of service until the repair and documentation by the radio Shop is completed. The transportation and labor cost associated with Radio Shop visits for tampering will be the responsibility of the Contractor.

Tampering Penalties

The Contractor will be assessed a monetary assessment per incident on their monthly invoice. If it is determined that the Driver tampered with the equipment, the Driver will be disqualified from the FSP Program.

Contractor Discovering Tampering

A Contractor that discovers tampering of FSP equipment during the pre-trip inspection can avoid the tampering assessment by sending the vehicle to the LACMTA Radio Shop instead of placing the vehicle into FSP service. Any transportation and manpower costs will be the responsibility of the Contractor.

The Contractor will be responsible for the cost of the repairs. Under no circumstances should the Contractor repair the damage. Any repairs conducted outside of the LACMTA Radio Shop will

Contractor SOG February 2025 Page 19 be considered tampering and subject to a monetary assessment.

6. Maintenance and Appearance of Vehicles

All tow vehicles and equipment acquired and employed under the terms the Contract shall be maintained by the Contractor in good repair and appearance and in satisfactory condition, acceptable to FSP Management.

FSP Management reserves the right to take vehicles out-of-service for any reason and without notice for any violation described in the contract. Further, FSP Management may require the contractor to clean and/or repair/repaint specific vehicles or portions of the vehicle in order to meet the program requirement of white in color. Vehicles that fall within this category may have collision damage, excessive scratches and abrasions on the chassis and bed or the paint is faded, dull or dirty in appearance. Once FSP Management has identified a vehicle that requires repainting or cleaning and notified the contractor, the Contractor will have 30 days to paint the vehicle and 14 days to clean the vehicle. If the Contractor has not completed the required activity within the time allotted, the vehicle will be taken out of service and the Contractor will be assessed $100 per day retroactive from the date of the notification.

The Contractor agrees to perform preventive/scheduled maintenance at the intervals specified by the manufacturer for all the contracted vehicles. The work performed will be documented and detailed (reports and/or logs). Maintenance documents shall be made available immediately upon request by LACMTA.

It is expected that all preventive/scheduled maintenance will be performed at such times as to avoid the need to place the backup truck into service. It is not the intent of this requirement to preclude necessary maintenance during normal hours; it is only to ensure that the primary vehicles will be available for service.

7. Vehicle Repair and Replacement Policy

Vehicle Repair

In the event a primary tow or service vehicle is taken out of service and can be repaired, the

Contractor is required to have the vehicle back in service within 30 days. If the vehicle is not in service by day 31, LACMTA will assess the contractor $100 per day for each day the vehicle remains out of service retroactive to the first day out of service. Therefore, LACMTA will assess

$3,100 on day 31 if the vehicle is not in service and will continue to assess damages of $100 each

Contractor SOG February 2025 Page 20 day until the vehicle is returned to service.

A vehicle that is out of service for 30 days and is taken out of service again within a short period of time will be subject to CHP inspection to ensure that the vehicle was properly repaired the first time and that the new repair is in fact a new problem.

The Contractor may determine that the vehicle cannot be repaired at which point the vehicle must be replaced as detailed in the guidelines below. A Contractor that commits to replacing the vehicle but is somehow able to repair the vehicle and place it back into service after 30 days will be subject to the assessment as stated above.

Vehicles taken out of service for extended periods may be subject to CHP inspection prior to being allowed back into service.

Vehicle Replacement

In the event a tow or service vehicle can no longer be used for FSP service due to an accident, mechanical breakdown, etc., the Contractor is required to replace the vehicle, if the date the vehicle went out-of-service is more than 180 calendar days (6 months) from the Contract termination date. The Contractor will have 90 days from the date the vehicle became out-of--service to have the replacement vehicle FSP certified by CHP and available for service regardless of insurance settlement. The vehicle must meet FSP requirements and may be of comparable mileage and model year to the vehicle it is replacing. If a replacement vehicle is not certified and available for service within 90-days, the Contractor will be subject to monetary assessment of $100 per day* retroactively from the day the vehicle went out of service until a replacement vehicle is certified for FSP service by CHP or the contract ends. This is in addition to any other penalties assessed for other trucks that are out-of-service and impacting FSP service. If the out-of-service date is less than or equal to 180 days prior to the Contract termination date, the

Contractor has the option of whether or not to replace the vehicle. The Contractor may request from LACMTA to use the backup tow truck or service vehicle from another FSP contractor to substitute for the out-of-service vehicle. However, vehicles from expired contracts cannot be grandfathered into current active contracts.

* $100 is the estimated daily all-inclusive cost (liquidated damage) of a tow vehicle.

8. Dock Information for Mechanical Breakdown

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If an FSP vehicle is no longer able to operate as required during the shift, the Contractor must notify dispatch immediately. A FSP truck going out of service during the shift for mechanical reasons, including regeneration of engine clean air act, the Contractor shall be docked in 15-minute increments until the truck returns to service, a backup truck is deployed or the shift ends.

9. Electronic Device Usage

Unauthorized Personal Communication/Electronic Device Usage Policy shall be defined as:

• Discovery of any personal portable electronic device in the cab area of the FSP vehicle during FSP service (not including authorized breaks) without FSP Management authorization is prohibited.

Authorized Personal Communication/Electronic Device Usage shall be defined as:

• A FSP driver may use his/her personal electronic device during an authorized break when the vehicle is off of the freeway, is parked and in an approved location but shall return the device to the authorized storage location before restarting the shift.

• A FSP Management may authorize Drivers to use their cell phones under specific circumstances (personal emergencies) or request Drivers to contact them via cell phone. For those requests, CHP Dispatch may authorize Drivers to use their cell phone when the vehicle is off of the freeway, is parked and in a safe or approved location but shall return the device to the authorized storage location before moving the vehicle.

• During a special redeployment assignment where FSP communications equipment or shop radios are found not to be operational; Contractors/Drivers will be informed prior to starting the assignment whether or not they are authorized to use their personal electronic device, such as a cell phone, to communicate with dispatch or the contractor; but only when the FSP vehicle off of the freeway and is parked in a safe or approved location.

• A Driver may use his/her personal cell phone In the event the FSP radio and the shop radio are not operational and it is necessary for the Driver to communicate with CHP Dispatch or their employer’s dispatcher, the Driver can use their cell phone when the vehicle is off of the freeway, is parked and in a safe or approved location but shall return the device to the authorized storage location before moving the vehicle. If this occurs during an assist on the freeway, the driver may use a cell phone to communicate with CHP Dispatch or the Shop dispatcher.

• In the event the FSP radio is non-operational, and the Driver needs to communicate with CHP Dispatch, the Driver shall contact their employer’s dispatcher via Shop radio and have the Shop dispatcher contact CHP Dispatch and relay any messages between the driver and the CHP Dispatcher. In this case, the CHP Dispatcher may authorize the use of the cell phone to contact them directly when the vehicle is off of the freeway, is parked and in a safe or

Contractor SOG February 2025 Page 22 approved location but shall return the device to the authorized storage location before moving the vehicle.

Personal Electronic Devices are defined as:

• Wireless and/or other similarly portable electronic handheld equipment, including but not limited to, cell phones, pagers, smart phones, portable internet devices, MP3 players, iPods, iPhones, iPads, Bluetooth enable devices, Electronic-Cigarettes (or similar electronic smokeless device), personal digital assistants (PDAs), headphones/ear buds of any type, video game players, laptop computers, DVD players, audio players, GPS/Navigation devices, stereo devices or any electronic device that is not permanently attached to the FSP vehicle and which may create a…