EXHIBIT_E-Transit_Bus_System_Safety_Program_Plan.pdf

Last Adopted: 03/26/2025

System Safety Program Plan (SSPP)

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SSPP Document Activity Log

Date Activity (Review/Update/Addendum/

Adoption/Distribution)

Concerned Person

(Signature)

Remarks

5/19/2023 Update Preston Bergner Dir, Safety

5/22/2023 Review Ryan Fetchko, PE

5/25/2023 Update Ryan Fetchko, PE

6/6/2023 Review Sophia Villavicencio- Ortiz, AICP

6/6/2023 Review Brendan Guess

6/9/2023 Update Ryan Fetchko, PE

6/13/2023 Update Ryan Wenger

6/14/2023 Review Brendan Guess

6/15/2023 Update Ryan Fetchko, PE

6/16/2023 Review Brendan Guess

6/16/2023 Update Ryan Fetchko, PE

6/21/2023 Review Bruce Doig, PE

6/22/2023 Update Ryan Fetchko, PE

10/17/2024 Update Lenny Barden, PE

03/26/2025 Update Lenny Barden, PE

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SSPP Document Activity Log (Continued)

Date Activity (Review/Update/Addendum/

Adoption/Distribution)

Concerned Person

(Signature)

Remarks

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Table of Contents

1.0 MANAGEMENT SAFETY COMMITMENT AND POLICY STATEMENT .......................................... 1-1

2.0 SYSTEM SAFETY GOALS AND SSPP ................................................................................. 2-1

2.1 SSPP Control and Update Procedures .................................................................................. 2-2

3.0 HAZARD AND SECURITY PLAN (HSP) ................................................................................ 3-4

4.0 SYSTEM DESCRIPTION ...................................................................................................... 4-6

5.0 ORGANIZATION STRUCTURE AND SYSTEM SAFETY RESPONSIBILITIES ................................ 5-8

5.1 City of Altamonte Springs Organization Chart ....................................................................... 5-8

5.2 City of Altamonte Springs System Safety Responsibilities by Position ................................. 5-9

5.3 Beep, Inc System Safety Responsibilities by Position ......................................................... 5-10

5.4 System Safety Responsibilities of Contract Service Operator(s) ........................................ 5-12

6.0 QUALIFICATION AND SELECTION OF ATTENDANTS ............................................................. 6-1

7.0 ATTENDANT SAFETY TRAINING AND TESTING .................................................................... 7-1

7.1 Initial Safety Operator/Attendant Training and Testing .......................................................... 7-2

7.2 On-Going/Refresher Training and Testing ............................................................................. 7-4

7.3 Remedial Training and Testing .............................................................................................. 7-4

7.4 NIMS Training ........................................................................................................................ 7-4

8.0 RECORDS MANAGEMENT .................................................................................................. 8-5

9.0 DRUG AND ALCOHOL PROGRAM ....................................................................................... 9-1

10.0 VEHICLE MAINTENANCE PROGRAM ................................................................................. 10-2

10.1 Daily Vehicle Inspections (DVI) ........................................................................................... 10-3

10.2 Preventive Maintenance ...................................................................................................... 10-3

10.3 Bus Safety Inspections ........................................................................................................ 10-4

11.0 SAFETY DATA ACQUISITION & ANALYSIS ........................................................................ 11-1

12.0 HAZARD IDENTIFICATION AND RESOLUTION .................................................................... 12-1

12.1 Hazard Identification ............................................................................................................ 12-1

12.2 Hazard Categorization ......................................................................................................... 12-1

12.3 Hazard Resolution................................................................................................................ 12-2

13.0 EVENT INVESTIGATION .................................................................................................... 13-1

14.0 MEDICAL EXAMS FOR BUS AV SHUTTLE ATTENDANTS .................................................... 14-1

15.0 OPERATING AND DRIVING REQUIREMENTS ...................................................................... 15-1

15.1 Wireless Communication ..................................................................................................... 15-3

16.0 VEHICLE EQUIPMENT STANDARDS & PROCUREMENT CRITERIA ....................................... 16-1

17.0 INTERNAL AND EXTERNAL SAFETY AUDITS ..................................................................... 17-1

18.0 CERTIFICATION ............................................................................................................. 18-1

19.0 APPENDICES .................................................................................................................. 19-1

Note: Refer to Appendix J for instructions on how to update the table of contents

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Table of Contents (Continued)

Appendices -

• Appendix A: Rule Chapter 14-90, F.A.C.

• Appendix B: Substance Abuse Policy

• Appendix C: Maintenance Plan

• Appendix D: Preventative Maintenance Guidelines

• Appendix E: Medical Examination Form 725-030-011

• Appendix F: Radio Operating Procedures

• Appendix G: Internal Safety Audit Checklist

• Appendix H: Bus Transit System Annual Safety and Security Certification Form

• Appendix I: Project Monitoring and Management

• Appendix J: Text Formatting Palette

• Appendix K: State Funded Transit-Only Policy for Disadvantaged Business Enterprise

(DBE)

• Appendix L: State Funded Transit-Only Policy for Americans with Disabilities Act

• Appendix M: State Funded Transit-Only Procurement Policy

SSPP Template DVD Contents -

• SSPP Template & Appendices

• HSP/SPP Template

• Computer Based Training and Testing

• Reference Training and Testing Materials

Recommended Computer Configuration -

• Processor: 2 GHz or higher

• Memory: 2 GB or higher

• Hard Disk: 320 GB or higher

• Operating System: Windows 32-bit or 64-bit platform (Windows XP with SP3 or later operating system)

• Software: MS Office 2007 with latest SP2 and Windows Media Player 9 or later version

• Drive: CD-ROM and DVD readable drive

• Display: 1024x768 or higher resolution monitor (with compatible video card)

• Internet: IE7 or higher

• Accessories: Keyboard and mouse

Note: This configuration should work well for a stand alone computer dedicated for computer based training and testing. If the local agency wishes to load the training module DVD into an existing computer which is also using some high end software applications which consume substantial RAM and disk space, a different computer configuration may be needed. If in question, consultation with a computer specialist is suggested.

Note: Formatting and font specifications can be found in Appendix J of this document

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1.0 Management Safety Commitment and Policy

Statement

The City of Altamonte Springs has committed to provide safe and efficient mobility operations within its core. This is another step in implementing the City’s mass transportation program and multimodal goals. Through its history, the City of Altamonte Springs pioneered a number of high-profile projects over the years so we are “future-ready.” The City founded the Central Florida Commuter Rail Authority, which is now SunRail, and launched the first community-wide mobility partnership in the world with Uber Now, ,the City has developed a contract service that will provide an autonomous circulator. The City has contracted with Beep, Inc. to provide these services.

Beep, Inc. as the contractor is committed to comprehensive safety planning and holds the safety, welfare, and health of all its Team Members and riders as a core value. Beep, Inc. has adopted the principles and methods of Safety Management Systems (SMS) as the basis for enhancing the safety of autonomous transportation. The City as the program manager, will provide oversight of Beep, Inc’s contracted services.

Section 341.041, Florida Statutes (F.S.); Section 334.044(2), F.S.; and Section 341.061(2)(a), F.S., requires the establishment of minimum equipment and operational safety standards for all governmentally owned bus transit systems; privately owned or operated bus transit systems operating in this state which are financed wholly or partly by state funds; all bus transit systems created pursuant to Chapter 427, F.S.; and all privately owned or operated bus transit systems under contract with any of the aforementioned systems. Safety standards for bus transit systems are provided by Rule Chapter 14-90, Florida Administrative Code (F.A.C.), hereinafter referred to as Rule 14-90. Bus transit systems are required to develop, adopt, and comply with a System Safety Program Plan (SSPP), which meets or exceeds, the established safety standards set forth in Rule 14-90.

In the interest of safety and security, and in order to comply with the statutory requirements, Beep Inc, has developed and adopted this System Safety Program Plan (SSPP) that complies with established safety standards set forth in Rule 14-90. The SSPP is intended to document all policies, functions, responsibilities, etc. of the agency necessary to achieve a high degree of system safety and applies to all areas of the transportation system, including procurement, administration, operations, maintenance, etc.

14-90.004 (1) Each bus transit system shall develop and adopt an SSPP that complies with or exceeds the established safety standards set forth in this rule chapter.

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As the contractor, Beep, Inc management is responsible for maintaining a coordinated safety system in order to identify and prevent unsafe acts and conditions that present a potential danger or threat to public safety. City Program Management staff has responsibility for maintaining and implementing the SSPP and complying with the policies, procedures, and standards included in this document. All departments, personnel, and contract service operators are charged with the responsibility of adhering to this SSPP. Any violation of safety and security practices is subject to appropriate administrative action. City Management is ultimately responsible for enforcing the SSPP and maintaining a safe and secure system.

Signature

Frank Martz

City Manager City of Altamonte Springs

Date: 06/15/2023

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2.0 System Safety Goals and SSPP

The City of Altamonte Springs has established the following goals for the system safety program:

• Achieve a high standard of system safety in all areas of the transportation system

• Develop and implement a comprehensive, systematic, and coordinated program to identify, assess, and control all safety hazards

• Develop and maintain a high level of safety awareness among all employees through pre-employment screening and systematic training and testing programs

• Establish safety standards for contract service operators and ensure compliance

• Ensure that system safety is integrated with daily operations through operational standards and procedures, vehicle maintenance, inspections, record keeping, audits, quality assurance and quality control

• Ensure that all vehicles and equipment operated by the agency meet established safety standards

• Maintain a formal process for event investigation, emergency preparedness and response, and handling security threats

• Ensure a drug free workplace

• Comply with all regulatory requirements.

The purpose of this SSPP document is to:

• Establish and document system safety policies and procedures in compliance with Rule 14-90

• Establish a coordinated and documented process to implement the SSPP during the operations of the system in order to achieve system safety goals

• Identify and delegate safety functions and responsibilities to units and personnel within the organization and contract service operators

• Facilitate internal and external safety audits to identify, track, and resolve safety program deficiencies.

In accordance with Rule 14-90 (included in Appendix A), the SSPP addresses the following safety elements and requirements:

• Safety policies and responsibilities

• Vehicle and equipment standards and procurement criteria

• Operational standards and procedures

According to 14-90.002(19), “System Safety Program Plan” or “SSPP” means a document developed and adopted by the bus transit system detailing its policies, objectives, responsibilities, and procedures against injuries or damage. 14-90.004(1)(a) specifies the safety elements and requirements that must be addressed by the SSPP.

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• Shuttle Attendant and employee selection

• Driving requirements

• Shuttle Attendant and employee training

• Vehicle maintenance

• Investigations of events

• Hazard identification and resolution

• Equipment for transporting wheelchairs

• Safety data acquisition and analysis

• Wireless communication plan and procedure

• Safety standards for private contract bus transit system(s) that provide(s) continuous or recurring transportation services for compensation as a result of a contractual agreement with Beep, Inc.

1. SSPP Control and Update Procedures

The City of Altamonte Springs management will review the SSPP annually, update the document as necessary, and implement the changes within a timeframe that will allow the agency to timely submit the annual self-certification of compliance to the Florida Department of Transportation (FDOT). The annual review of the SSPP will be conducted as part of an internal audit beginning November 1 of each calendar year and ending prior to the end of the same calendar year.

Necessary updates outside the annual update window will be handled as SSPP addendums which will be incorporated in the body of the SSPP during subsequent annual update.

All proposed changes will be documented by management as proposed SSPP addendums and distributed to all affected parties including employees and contract service operators. All parties must comment within two weeks of the issuance of the proposed changes unless otherwise specified. Following the approval of any modifications to the SSPP by the City’s Program Manager, management staff will distribute the SSPP addendum to all affected parties, with a cover memo highlighting the changes. All parties receiving the updates are required to sign for its receipt and acknowledge their responsibility in implementing the changes. Management will document and retain the proof of SSPP receipt by all employees during initial hire and subsequent updates. Agency’s governing board will adopt the SSPP annually following the internal audit and a copy of the adopted SSPP will be distributed to all employees and contract service providers. A

According to 14-90.010, each bus transit system shall annually submit a safety and security certification to the Department. One of the requirements that the certification shall attest is that the SSPP has been reviewed to ensure that the document is up to date.

This is an area of 14-90 which is less prescriptive, but the agency must establish how it is addressing this requirement. Addressing the requirement is not optional, so the agency must elaborate on how it will meet the requirement. Any green colored text indicates the language is serving as an example of how the agency could address the subject.

Beep, Inc 2-3 copy of the adopted SSPP will also be forwarded to the FDOT District Office. Document reviews of the SSPP by the local agency, any subsequent updates, addendums, adoption, and distribution activities will be documented in the SSPP Document Activity Log included in this document.

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3.0 Hazard and Security Plan (HSP)

In accordance with Rule 14-90, The City of Altamonte Springs has adopted and implemented a Hazard and Security Plan (HSP), often referred to as the Security Program Plan (SPP), which covers the hazard and security portion of the system safety program. The HSP contains information about prevention, mitigation, preparedness, response, recovery, and associated organizational responsibilities. The purpose of the HSP/SPP is to specify:

• Actions required of employees or contractors on a daily, weekly, monthly, and annual basis to prevent or reduce the likelihood of security and emergency events from occurring, and to mitigate the effects of those events that do occur

• Measures needed to prepare for incidents occurring within the transportation system and in the surrounding community

• Agency procedures that should be established to respond to security hazards and emergencies that affect the system and its customers

• Formal processes to recover from routine security events or major emergencies

• Roles, responsibilities, and interagency coordination required to respond to a disaster or security event.

The HSP/SPP addresses the following hazard and security elements and requirements:

• Security policies, goals, and objectives

• Organization, roles, and responsibilities

• Emergency management processes and procedures for mitigation, preparedness, response, and recovery

• Procedures for investigation of events described under subsection 14-90.004(5), F.A.C.

• Procedures for the establishment of interfaces with emergency response organizations

• Procedures for interagency coordination with local law enforcement jurisdictions

• Employee security and threat awareness training programs

• Security data acquisition and analysis

• Emergency preparedness drills and exercises

• Requirements for private contract transit providers that engage in continuous or recurring transportation services for compensation as a result of a contractual agreement with the bus transit system.

• Procedures for SPP maintenance and distribution.

14-90.004(2) Each bus transit system shall develop and adopt an SPP that meets or exceeds the security requirements set forth in this rule chapter. The SPP shall be adopted separately from the

SSPP.

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The HSP/SPP has been adopted separately from the SSPP. Bus transit systems are prohibited by Section 119.071(3)(2), Florida Statutes, from publicly disclosing the SPP, as applicable under any circumstance. The document is maintained in a secure location by the management and access to the document is restricted to select agency personnel and appropriate FDOT personnel exercising oversight in this area. On-site access to the HSP/SPP is granted to regulatory authorities (FDOT) on as-needed basis. Select portions of the HSP/SPP may be shared with employees depending on their job responsibilities.

A copy of the FDOT HSP/ SPP template is included in the SSPP Template DVD for your reference and use.

Please note that the HSP/ SPP should be adopted separately from the SSPP as Rule 14-90 prohibits the SPP (security) document from being publicly disclosed.

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4.0 System Description

History:

The City of Altamonte Springs started developing future mobility plans in 2019. The City has since designed and is currently developing supportive infrastructure for autonomous micro mobility and transit, along with enhanced multi-modal access within the City. The City of Altamonte Springs began the operations of its first autonomous shuttle system in 2023. Upon completing the procurement process the City selected Beep, Inc. due to the contractor’s commitment to safety and transparency. The contract between Beep, Inc. and the City maintains that Beep, Inc., as the Contractor will provide the autonomous shuttle service for the City, must support the development and maintenance of any documentation or requirements that would adhere to requirements of the work described in both the Request for Proposals, Scope of Services, and exhibits within the contract for services. This includes adherence to regulations brought forth by the requirements of FAC 14-90, where applicable, per the agreement between the City and FDOT. The contractor, Beep, Inc., was established in 2019 to safely test and implement multi-passenger, electric, autonomous vehicles in geo-fenced, first-mile/last-mile use cases. Beep’s goal is to advance the adoption of these platforms to improve safety on our roadways, positively impact the environment and deliver expanded mobility for all.

Services Provided and Jurisdiction:

The City has contracted Beep, Inc. to provide autonomous shuttle service for three years within the City. The service will operate on a circulator route that expands across three years starting within the Altamonte Mall area, and ultimately expanding to connect the Altamonte Springs SunRail station to the Centerpointe development near the interchange with Central Boulevard and Interstate 4. The service will provide daily operations with varying hours between weekday and weekend service with the intention to augment multi-modal transportation options within the City, enhancing first-last mile connectivity for users. Beep, Inc. as the contractor will be responsible for procurement, maintenance, operations, and reporting requirements for the proposed system. The City will provide program management and contract oversight to ensure adherence to this SSPP and requirements of the FAC 14-90, where applicable.

System Profile (As of 03/28/2025):

Total Number of attendants 4 ______________ Full-time______4________PartTime________________Volunteers ______________________ Number of operational shuttles: ____4______________ Shuttles W/C accessible 4 (1 wheel chair position each) _______________________________ Number of Type I buses (>22’ length) __0____ Type II buses (<22’ length)___0__ Dispatch Location(s): 1 (Lake Nona) _______________________________________________

FDOT, (or its contractor), is required through its Bus Transit System Safety Program (Topic # 725-030- 009-i) to document system description during safety and security inspections and reviews. By electing to include your system description in the SSPP, this information would then be readily accessible to FDOT to facilitate future reviews.

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Maintenance Locations: 1 (Lake Nona) ____________________________________________ Community Transportation Coordinator (CTC): Yes _____ No__X___ CTC Operator: Yes ____ No __X__ CTC Name: Central Florida Transportation Regional Authority, DBA LYNX _________________ Contracted passenger service operations: (Describe) Beep, Inc. is contracted to provide all services for the autonomous shuttle system in Altamonte Springs ______________________________________________________________________ Contract operator(s) has own adopted SSPP and SPP approved by transit system or CTC:

Yes _____No ___X__ Describe __________________________________________________ Contract operator(s) adopts and implements the transit system’s or CTC’s SSPP:

Yes __X___ No _____ Describe Beep will use Altamonte Springs’ SSPP for adherence to FAC 14-90 requirements ____________________________________________________________ Additional Information:

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5.0 Organization Structure and System Safety

Responsibilities

City Program Management has the overall responsibility of safe and secure operations of Beep, Inc and contract service operators. Each employee is required to carry out specific system safety responsibilities, depending on his/her position, in compliance with the SSPP. The organization information provided below describes each position and the reporting structure; the table in the following page shows system safety responsibilities of each position.

1. City of Altamonte Springs Organization Chart

According to 14-90.004, the SSPP must address safety system responsibilities as one of the safety elements.

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2. City of Altamonte Springs System Safety Responsibilities by Position

System Safety Task Frequency Management Responsibility by Position Contractor to City

City Manager Dir. Of Public

Works

City Engineer Public Works Business

Ops Coordinator

Beep, Inc.

Oversee and assure SSPP and HSP/SPP compliance

Daily X X X X X

Random inspections of Departments for safety compliance (pre-trip inspections, Attendant files, maintenance records, etc.)

Quarterly/

As needed

X X

SSPP and HSP/SPP review, maintenance, and distribution

Annual/ As needed

X X X

Intra-agency coordination and safety meetings

Monthly X X

Inter-agency coordination (FDOT, law enforcement, emergency response organizations, etc.)

As needed X X

Facility inspection Monthly X X X

Employee safety training and testing and record keeping

Initial hire/

Quarterly

X

Drug free workplace (policy maintenance, employee training and testing, etc.)

Initial hire/

Quarterly

X

Driver license validity check and record maintenance

Initial hire/

Quarterly

X

Administrative/Human Resource safety actions

As needed X

Safety and security data acquisition and analysis

On an ongoing basis

X X

Medical examination of Attendants and record keeping

Initial hire/ biennium

X

Vehicle and equipment procurement As needed X

Pre-trip inspections and record keeping Daily X

Vehicle maintenance and record keeping Daily X

Annual safety inspections and record keeping

Annual X X X

Event investigation and record keeping As needed X X X X X

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Investigate safety complaints As needed X X X

Pre-employment screening Initial hire X

Employee time recording and maintenance

Daily X

Internal safety audits Annual/As needed

X X X

Facilitate external safety audits As needed X X

Records maintenance, retention, and distribution

Daily/As needed

X X X

Contractor safety and security compliance oversight

Daily X X

Hazard identification and resolution Daily X X X X

Compliance with SSPP Daily X X X X X

Self-certification of safety compliance Annual X X

3. Beep, Inc System Safety Responsibilities by Position

System Safety Task Frequency Management Responsibility by Position Staff Responsibility by Position

VP,

Operati ons

Dir. Of

Safety

Dir. Of

Field

Ops

P Dir.

Of HR

Dir. Of

Technic al Ops

Dir. Of

Deploym ents

Maintenance

Supervisor

Shuttle

Attendant

Oversee and assure SSPP and HSP/SPP compliance

Daily X X

Random inspections of Departments for safety compliance (pre-trip inspections, Attendant files, maintenance records, etc.)

Quarterly/

As needed

X X

SSPP and HSP/SPP review, maintenance, and distribution

Annual/ As needed

X

Intra-agency coordination and safety meetings

Monthly

Inter-agency coordination (FDOT, law enforcement, emergency response organizations, etc.)

As needed

Facility inspection Monthly X X

Employee safety training and testing and record keeping

Initial hire/

Quarterly

X

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Drug free workplace (policy maintenance, employee training and testing, etc.)

Initial hire/

Quarterly

X X

Driver license validity check and record maintenance

Initial hire/

Quarterly

X X

Administrative/Human Resource safety actions

As needed X X

Safety and security data acquisition and analysis

On an ongoing basis

X

Medical examination of Attendants and record keeping

Initial hire/ biennium

X

Vehicle and equipment procurement As needed X X

Pre-trip inspections and record keeping Daily X X

Vehicle maintenance and record keeping Daily X X

Annual safety inspections and record keeping

Annual X

Event investigation and record keeping As needed X

Investigate safety complaints As needed X

Pre-employment screening Initial hire X

Employee time recording and maintenance

Daily X

Internal safety audits Annual/As needed

X

Facilitate external safety audits As needed

Records maintenance, retention, and distribution

Daily/As needed

X

Contractor safety and security compliance oversight

Daily

Hazard identification and resolution Daily X X

Compliance with SSPP Daily X

Self-certification of safety compliance Annual X

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4. System Safety Responsibilities of Contract Service Operator(s)

The City of Altamonte Springs requires all contract service operators to fully comply with the established safety standards set forth in Rule 14-90. Contract operators have the option to either adopt and implement the SSPP and HSP/SPP of Beep, Inc, or develop, adopt, and implement their own program plans, but must ensure compliance with Rule 14-90. If the contract service operator opts to develop their own SSPP and HSP/SPP, the program plans must be reviewed and approved by the City of Altamonte Springs Program Management prior to initiation of service.

In addition, each contractor/subcontractor shall submit a safety and security certification to the City of Altamonte Springs no later than January 15, annually for the prior calendar year period.

The certification shall attest to the following:

• The adoption of an SSPP and an HSP/SPP in accordance with established standards set forth in Rule 14-90.

• Compliance with its adopted SSPP and HSP/SPP.

• Performance of safety inspections on all buses/shuttles operated by the system in accordance with Rule 14-90.

• Reviews of the SSPP and HSP/SPP have been conducted to ensure they are up to date.

The certification shall include:

• The name and address of the contractor/subcontractor, and the name and address of the entity(ies) who performed bus safety inspections and security assessments during the prior calendar year, if different from that of the contractor/subcontractor.

• A statement signed by an officer or person directly responsible for management of the contractor/subcontractor attesting to compliance with Rule 14-90.

Contractors/subcontractors are subject to audits and inspections on an announced or unannounced basis at the discretion of City of Altamonte Springs Program Management. The City or its contractor, will conduct safety and security reviews of contracted operators, at least once every three years, to ascertain compliance with the provisions of Rule 14-90. The City will prepare and submit a report of the audit to the affected contract operator within 30 business days of completion of the review containing the following:

• Identification of the findings, including a detailed description of any deficiency.

• Required corrective action and a schedule for implementation of the corrective action to be taken for each deficiency.

14-90.004 requires establishing safety and security requirements for private contract service providers that provide continuous or recurring transportation services for compensation as a result of a contractual agreement with the bus transit system. The Rule also requires monitoring and assurance that each private contract transit provider complies with established safety and security requirements during the term of the contract. In the event that transit service is contracted or subcontracted through private service operators, the local transit agency must respond to these requirements. Agencies not currently contracting with private providers may wish however to consider incorporating this section in their SSPP for future provisions.

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• Any required suspension of the shuttle service should the City determine the continued operation of the service, or a portion thereof, poses an immediate danger to public safety.

If the contract operator fails to correct specific deficiency(ies) in accordance with Rule 14-90 and the established implementation schedule, the City will notify the FDOT District Office and initiate action resolution with FDOT and the contractor.

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6.0 Qualification and Selection of Attendants

The City of Altamonte Springs management is responsible for ensuring that the contractor providing services is following minimum standards when hiring new attendants. The contractor will provide certification to the City Program Management indicating compliance as part of the certification and adoption of this SSPP.

• Must possess a valid Florida driving license of appropriate class.

• Must be at least 21 years of age at time of application.

• Have no more than 2 moving violations on their driving records within the last three years and no major violations in the last 5 years. Motor Vehicle Records (MVR) is to be completed two times per year and during pre-employment.

• At no time is the safety sensitive employee’s license allowed to be expired, suspended, forfeited, confiscated, or otherwise compromised during employment.

• Criminal background check (with local law enforcement and the Florida Department of Law Enforcement) and driving records check including, but not limited to, the following items:

o Driving records (pre-hire & on-going monitoring)

▪ Driving records will be reviewed semiannually to ensure compliance with current standards

14-90.004(3) requires bus transit systems establish criteria and procedures for the selection, qualification, and training of all drivers. The criteria shall include the following:

(a) Driver qualifications and background checks meeting minimum hiring standards.

(b) Driving and criminal background checks for all new drivers.

(c) Verification and documentation of valid driver licenses for all employees who drive buses.

(d) Training and testing to demonstrate and ensure adequate skills and capabilities to safely operate each type of bus or bus combination before driving on a street or highway unsupervised.

(e) Bus transit systems shall provide written operational and safety procedures to all bus drivers before driving on streets or highways unsupervised.

(f) The provisions in paragraphs (d) and (e), above, shall not apply to personnel licensed and authorized by the bus transit system to drive, move, or road test a bus in order to perform repairs or maintenance services when it has been determined that such temporary operation does not create unsafe operating conditions or create a hazard to public safety.

(g) Bus transit systems shall maintain the following records for at least four years:

1. Records of bus driver background checks and qualifications.

2. Detailed descriptions of training administered and completed by each bus driver.

3. A record of each bus driver’s duty status which shall include total days worked, on-duty hours, driving hours, and time of reporting on and off duty each day.

(h) Each bus transit system shall establish a drug-free workplace policy statement in accordance with 49 C.F.R. Part 32 and a substance abuse management and testing program in accordance with 49 C.F.R. Parts 40 and 655, October 1, 2009, hereby incorporated by reference.

(i) Bus transit systems shall require that drivers write and submit a daily bus inspection report pursuant to Rule 14-90.006, F.A.C.

Beep, Inc 6-2 o Instant Social Security Number validations o Instant identification of applicant’s county of residence for the past seven years o County felony criminal history checks for up to three counties per applicant and other criminal records checks o Education verification o Employment reference checks o Personal reference check o Workers’ Compensation claims

• Complete employment application.

• Successful completion of pre-employment physical including an eye examination and drug screening test.

• Signed acknowledgement of receipt and agreement to comply with drug-free workplace policy.

• Enrollment into Beep’s random drug testing program for safety sensitive employees.

• Signed acknowledgment of receipt and agreement to comply with SSPP.

• Successful completion of required orientation, training and testing to demonstrate and ensure adequate skills and capabilities to safely operate each type of AV Shuttle or Shuttle combination before driving on a street or highway unsupervised.

• Signed acknowledgment of receipt and compliance with the following written operational and safety procedures before driving on a street or highway unsupervised.

o Communication and handling of unsafe conditions, security threats, and emergencies.

o Familiarization and operation of safety and emergency equipment, wheelchair lift equipment, and restraining devices.

o Application and compliance with all applicable federal and state laws, rules and regulations.

• Attendants are required to write and submit a daily bus inspection report pursuant to Rule 14-90.006, F.A.C.

• Personnel licensed and authorized by the AV shuttle system to drive, move, or road test a shuttle in order to perform repairs or maintenance services when it has been determined that such temporary operation does not create unsafe operating conditions or create a hazard to public safety are not bound to the following two provisions:

o Training and testing to demonstrate and ensure adequate skills and capabilities to safely operate each type of bus or bus combination before driving on a street or highway unsupervised.

o AV shuttle systems shall provide written operational and safety procedures to all shuttle attendants before driving on streets or highways unsupervised.

Rule 14-90 requires a signed acknowledgement by drivers for receipt of the agency’s written and operational safety procedures before driving on a street or highway. Prior to being placed into over-the-road service, bus drivers must also complete training requirements in the eleven required training areas of 14-90 referenced in Section 7.1.

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Noncompliance with any regulatory or agency specific requirement may result in an employee administrative action up to and including suspension or termination of employment. It is the policy of the City of Altamonte Springs to screen applicants for positions within the City to eliminate those that pose a safety or security threat to the agency or who would not be capable of carrying out agency safety and security policies. The City’s contractor will be held to the same requirements per the contract documents between the City and Beep, Inc. The City will not be responsible for screening contractors applicants, but the City’s contractor must certify and prove that appropriate screening to City’s specifications were completed when requested.

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7.0 Attendant Safety Training and Testing

The City has contracted services from Beep, Inc. to provide operations for the shuttle system. All employees and attendants of Beep, Inc and all contract service providers are required to complete all training and testing requirements to demonstrate and ensure adequate skills and capabilities to safely operate each type of bus or bus combination before driving on a street or highway unsupervised. The Safety Training Director & Training Leeds are responsible for conducting and documenting all training and testing activities utilizing a certification process. Noncompliance with any regulatory or agency specific guideline or requirement may result in suspension or termination of employment. This section of the SSPP discusses the training and testing programs to be administered by the Beep Training Department.

The City will ensure that Beep, Inc. provides thorough, relevant, and ongoing education and training opportunities for all employees to ensure that assigned duties are completed safely and effectively. Beep requires all employees to be properly trained to perform their jobs safely; to this end, Beep employs operations and maintenance training with integral safety components to inform employees about job hazards and the appropriate methods of controlling these hazards.

This includes an onboarding process, training classes, periodic and refresher training, understanding of Beep’s Standard Operating Procedures, and on-the-job training. Training mechanisms include classroom, written, field exercises, drills, computer-based training, and forms of video communications. These are formal training programs for attendants and employees involved in operations or maintenance. Testing is conducted as necessary to ensure training effectiveness and all safety training is documented. Refresher and on-the-job training of attendants can occur because of accident investigations, long-term absences, and observations.

General refresher training for all attendants is scheduled on an annual cycle. The frequency and amount of training conducted by the various departments depends upon regulatory requirements and the level of hazard associated with the operation.

The Beep, Inc. Department Leads, Human Resources, and Safety work together to ensure that safety elements are included in the curricula and that safety information is disseminated to employees. Curricula can be developed in-house, from manufacturers manuals, off the shelf, Transportation Safety Institute, National Training Institute, Transportation Security Administration, Federal Transit Administration, or other professional resources.

More specifically, this training effort includes:

o Identifying requirements for all Beep training as it impacts safety. This encompasses new employee and refresher training related to procedures and equipment including manufactures training and retraining requirements identified as a result of accident investigations.

o Reviewing all training programs for safety and security adequacy

14-90.004(3) establishes driver training and testing requirements to demonstrate and ensure adequate skills and capabilities to safely operate each type of bus or bus combination before driving on a street or highway unsupervised.

Beep, Inc 7-2 o Assessing the effectiveness of training courses and on-the-job experience o Providing specific training with specialized curricula to attendants, mechanics, and safety personnel with the introduction of new vehicle technologies

The associated testing programs include performance and/or written examinations designed to determine the employee’s knowledge and understanding of job functions as well as the ability to perform job functions. Any employee who does not complete the full training and testing program or who fails to qualify for subsequent recertification is not granted certification and is not permitted to perform in the specific craft until certification is acquired.

1. Initial Safety Operator/Attendant Training and Testing

New Safety Operators/Attendants receive a two-week or 80-hour training course that is comprehensive of their position. Components of the training are delivered in the classroom and in the vehicles during off route and on-route training. The training includes, but is not limited to the following areas:

1. Computer Based Training

2. On the Vehicle Training

3. Preceptorship

4. 40 hours behind the controls

5. Defensive Driving

6. Threat & De-escalation training

7. Training Site – Manual

8. Training Site – Autonomous

9. Final Examination and Review

Before an operator is allowed to operate the vehicle without in-vehicle supervision, they are shadowed for an additional 40 hours. This training protocol complies with the ADS vendors’ curriculum.

Vehicle telemetry is logged and monitored for safety issues. Operators found to be in violation of policy are subject to discipline and dismissal.

Safety Operators/Attendants are required to pass a written evaluation. They are further required to pass an in-vehicle evaluation prior to being able to operate the vehicle on a roadway or in any use case involving the public. Safety operators are subject to regular ride-along audits. Should they be found deficient in their knowledge or operation of the vehicle, they are required to restart the training program.

After successful completion of each training and testing module, Beep, Inc maintains documents and records detailing the satisfactory completion of the employee’s training under the oversight of the Safety Training Director. Certificates of completion will be maintained in the Attendant files for a minimum of 4 years in addition to training records housed in the Beep company LMS.

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All newly hired employees are also provided instructional training by the Safety & Training Director per Beep’s Agency Safety Plan. Attendants are given instruction in Beep, Inc rules and standard operating procedures in the following areas :

• General rules: General rules of Beep including employee conduct codes.

• Personal appearance and conduct: Covers uniforms, grooming, and employee conduct.

• Customer service: Covers expectations of employees when dealing with the public;

includes instruction on how and to whom to report security incidents, and types of individuals or situations to be aware of and report.

• Traffic laws: Covers applicable traffic-related laws and regulations, drug and alcohol testing, and drug and alcohol use restrictions in accordance with Beep’s policy and FTA.

• Americans with Disabilities Act requirements: Provides instruction in complying with ADA requirements and providing service to disabled patrons.

• Radio procedures: Provides instruction on radio procedure for both routine and emergency radio traffic. Includes instruction on reporting crimes, suspicious acts, and potentially hazardous situations.

• Wireless Communications Device: Provides instructions on hazards and risks of unauthorized use of wireless communication devices and appropriate usage procedures of devices while operating a shuttle.

• Occupational Safety and Health Administration (OSHA) standards: Covers blood borne pathogens and other occupational exposure to health hazards.

• Staying safe in the workplace and general best safety practices (injury & illness prevention).

• Reporting on-road incidents, collisions and safety concerns.

• Hazard Reporting.

• Accident investigation procedures and reporting.

• Route training as it relates to operational safety. This includes safe procedures for boarding and alighting passengers, safe operations of the shuttle along the route, including manual control modes on approach and exit to stops or storage areas, utilizing wheelchair ramps and restraints, and safe operations for driving scenarios and various conditions.

• Shuttle storage and charging.

• Filling maintenance or work orders as needed.

• Completion of pre-trip & post-trip checklists.

• Regulatory standards as it relates to their position at the City of Altamonte Springs and maintaining eligibility.

The Safety & Training Director will develop and maintain a Training Manual for new hire training and testing of employees as part of the Safety Training Program. The manual will contain training course content, curriculum, lesson plans, testing requirements, etc. All training and testing activities will also be adequately documented by the Safety & Training Director.

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2. On-Going/Refresher Training and Testing

The Safety & Training Director will develop and maintain a Training Manual for on-going and refresher training and testing of employees in partnership with the City of Altamonte Springs training team. The manual will contain training course content, curriculum, lesson plans, testing requirements, etc. On-going/refresher training and testing sessions will be conducted as necessary to remain compliant with Rule 14-90. The Attendants are required to attend training and testing in all areas specified by Rule 14-90 at least once every three years. All training and testing activities are to be recorded and retained in files for a minimum of four years.

Additionally, Beep Inc, conducts continuous refresher training throughout the year. This includes, ILT (instructor led) training programs, web-based training via our LMS and Beep check-rides with certified trainers for on-going professional development.

3. Remedial Training and Testing

The City of Altamonte Springs will ensure that the contractor, Bepp, Inc., will employ remedial training for safety operators/attendants who have been involved in a serious collision or have developed unsafe driving behaviour or other driving problems. Other causes for remedial training may include persistent customer complaints, supervisor recommendations, or a result of ongoing evaluations. Depending on the circumstances, the Safety & Training Director will determine the appropriate remedial training and testing, the results of which will also be documented and retained in files.

Additionally, the City’s contractor, Beep, Inc., requires remedial training of all shuttle attendants who no-not achieve a passing score of at least 80% on all training assessments and proficiency exams. Remedial training may also be necessary if attendants do not demonstrate acceptable company standards during practical or skills based assessments anytime throughout training.

4. NIMS Training

The National Incident Management System (NIMS) provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents (http://www.fema.gov/emergency/nims/). The NIMS system requires that transit agencies comply with a number of specific activities to ensure personnel who will be conducting activities in response to emergencies use the standard Incident Command System

(ICS).

the City of Altamonte Springs HSP/SPP requires that management staff take available NIMS training to understand this requirement and to coordinate regularly with outside organizations to prepare for coordinated responses to incidents. In addition, all employees will be provided security training and drills every six months to ensure they are familiar with emergency policies. All training and testing activities will also be recorded and retained in files.

http://www.fema.gov/emergency/nims/

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8.0 Records Management

The City of Altamonte Springs Program Management requires that the contractor Beep, Inc.

maintain records related to the operations, maintenance, and safety of the shuttle system throughout the project. These records are to be provided to the City for retention on a regular basis. The Safety Director of the City’s contractor is responsible for implementing a record management program that includes maintenance, retention, distribution, and safe disposal of all safety and security records of the agency in compliance with state and federal regulations.

All safety and security documents of the City shuttle system(SSPP, HSP/SPP, etc.) will be periodically revised by the City of Altamonte Springs, as needed, to ensure that they are up to date. Revisions and updates will be communicated with employees, contractors, and regulatory agencies as they occur or as deemed necessary by the management, depending on the nature of the revision or update.