EXHIBIT E - CONTRACTOR SERVICE AND PARTS SUPPORT DATA FORM 2026.doc

This is a Contractor Service and Parts Support Data Form associated with MassDOT Rail and Transit Division's solicitation for ADA-compliant van procurement in Massachusetts. The form functions as a template for vendors to provide detailed information regarding their capacity to deliver comprehensive service and parts support for vehicles up to 29 feet in length that comply with 49 CFR Part 38 and applicable federal accessibility requirements. The document establishes the framework through which potential contractors must demonstrate their service infrastructure, parts availability, technical support capabilities, and warranty provisions to qualify as approved vendors under the resulting contracts that will permit MassDOT RTD and other Eligible Entities to issue purchase orders.

The Service and Parts Support Data Form requires contractors to document their service network locations, parts inventory management systems, response times for service calls, warranty coverage terms, technical support accessibility, and cost structures for both routine maintenance and emergency repairs. Contractors must detail their qualifications to support vehicle operations across the specified service area and confirm their ability to maintain adequate parts stock and trained personnel to ensure minimal downtime for transit vehicles. This documentation is critical to the procurement evaluation process as it directly impacts the total cost of ownership and operational reliability for the purchasing entities, making it essential for vendors to provide comprehensive and detailed responses demonstrating their organizational readiness and commitment to long-term customer support.