Exhibit C2 - Custodial R7 Quality Assurance Surveillance Plan_TSA El Paso Airport (1).pdf

EXHIBITS C2

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For

CUSTODIAL AND RELATED SERVICES

TSA / El Paso International Airport

6701 Convair Road

El Paso, TX

Solicitation 47PH0221Q0007

Dated 08/30/2021

TABLE OF CONTENTS

1 INTRODUCTION 3

1.1 Purpose 3

1.2 Performance Management Approach 3

1.3 Performance Management Strategy 4

2 ROLES AND RESPONSIBILITIES 4

2.1 The Contracting Officer 4

2.2 The Contracting Officer’s Technical Representative 4

2.3 The Contractor and Staff 4

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY

LEVELS 5

4 METHODOLOGIES TO MONITOR PERFORMANCE 5

4.1 Surveillance Techniques 5

4.2 Customer Feedback 5

4.3 Error! Bookmark not defined.6

5 QUALITY ASSURANCE DOCUMENTATION 6

5.1 The Performance Management Feedback Loop 6

5.2 Monitoring Forms 6

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT 6

6.1 Determining Performance 6

6.2 Reporting 6

6.3 Reviews and Resolution 7

ATTACHMENT 1: Custodial and O&M QASP Standards-Performance Requirements 8

ATTACHMENT 2: QUALITY ASSURANCE MONITORING FORMS 20

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1 INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled Custodial and Related Services for the

TSA El Paso International Airport located at 6701 Convair Road, El Paso, Texas. This plan sets forth the procedures and guidelines General Services Administration (GSA) will use in ensuring the required performance standards or services levels are achieved by the contractor.

1.1 Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received.

1.1.2 This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Approach

1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by GSA to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the project are being achieved by the contractor.

1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent.

This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program.

QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report its performance to the designated government representative.

This QASP enables the government to take advantage of the contractor’s QC program.

1.3.2 The government representative(s) will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The government will make determinations regarding incentives based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by GSA and the contractor.

2.2 The Contracting Officer’s Representative (COR)

The CO will designate one full-time Contracting Officer’s Representative (COR) as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the CO.

2.3 The Contractor and Staff

The contractor is responsible for delivery and actions needed to fulfil the requirements of the contract. The Quality Control Plan submitted and performed by the contractor is the contractor’s plan to prevent and recognize areas of poor contractor performance as well as prescribing, and thereby performing, the contractor’s measures of correcting these deficiencies. The Contractor’s efforts are expected to correct deficiencies prior to the

Quality Assurance Inspections performed by the Government.

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY

LEVELS

The required performance standards and/or quality levels are included in the PWS and in

Attachment 1 below, “Custodial QASP Standards (Performance Requirements)”. If the contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract. Failure to meet the required service or performance level will result in a deduction from the monthly amount in accordance with the Criteria for

Deductions located in Section G of the Statement of Work. .

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

➢ Random monitoring, which shall be performed by the COR designated inspector.

➢ 100% Inspection – Each month, the COR, shall review the generated documentation.

➢ Periodic Inspection – COR typically performs the periodic inspection on a monthly, weekly, or daily basis.

➢ Tenant Satisfaction Surveys, Tenant Interviews, or Service Call Documentation.

4.2 Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is a significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through internally addressing customer complaints and investigating the issues and/or problems, but the customer always has the option to communicate complaints to the COR, or other designated government official, as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed by the complainant if hard copy or show the complainant name and contact information if emailed, and must be forwarded to the

COR. The COR will accept those customer complaints and investigate using the applicable Quality Assurance Monitoring Form. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

4.3 Custodial QASP Requirements

The standard for successful performance included in Attachment 1 below, Custodial

QASP Standards (Performance Requirements), for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls.

5 QUALITY ASSURANCE (QA) DOCUMENTATION

5.1 The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and are assessed using the performance monitoring techniques shown in Attachment 1, below, Custodial QASP

Standards (Performance Requirements).

5.2 Monitoring Forms

The government’s QA surveillance, accomplished by the COR, or other designated

Government official, will be reported using the monitoring forms in Attachment 2. The forms, when completed, will document the government’s assessment of the contractor’s performance under the contract to ensure that the required results of the scope of custodial and related services are being achieved.

5.2.1 The COR, or other designated Government official will retain a copy of all completed

QA surveillance forms.

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.1.1 Government shall use the monitoring methods cited to determine whether the performance standards/service levels/standard for successful performances have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels. Failure to meet the standard for successful performance may result in a deduction in accordance with the Criteria for

Deductions located in Section G of the Statement of Work.

6.2 Reporting

6.2.1 At the end of each month, the COR, or other designated Government official will prepare a written report for the CO summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly report and the completed quality assurance monitoring forms (Attachment 2), will become part of the QA documentation. It will enable the government to demonstrate whether the contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

6.3 Reviews and Resolution

6.3.1 The COR or CO may require the contractor’s project manager, or a designated alternate, to meet with the COR or CO and other government IPT personnel as deemed necessary to discuss performance evaluation. The CO and/or COR will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor; however, if the need arises, the contractor will meet with the COR and/or CO as often as required or per the contractor’s request.

The agenda of the reviews may include:

➢ Monthly performance assessment data and trend analysis

➢ Issues and concerns of both parties

➢ Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis

➢ Recommendations for improved efficiency and/or effectiveness

➢ Issues arising from the performance monitoring processes

6.3.2 The COR must coordinate and communicate with the contractor to resolve issues and concerns regarding marginal or unacceptable performance.

6.3.3 The COR and/or CO, and contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the

PCO/CO.

ATTACHMENT 1: Custodial QASP Standards

(Performance Requirements)

The Custodial Contractor will create the service call data and deliver it to the COR for delivery to the O&M contractor for input into NCMMS daily.

Applicable Deduction Criteria is only an estimate; actual criteria applied in accordance with the Criteria for Deductions (Section G.7.14) may differ from criteria outlined within the following table, as needed.

COR and/or other designated officials will use a contract inspection tool to ensure the contractor is in compliance with the contract. The inspection tool will be used to conduct an initial contract inspection to ensure the contractor has complied with all initial contract requirements, then inspections will be conducted as prescribed below to ensure contract compliance. At the end of the contract a close out inspection will be conducted to ensure all contract close-out issues are completed as required.

CUSTODIAL QASP STANDARDS

Performance

Based Task

Services to be

Inspected

Standard for Successful

Performance

Quality Assurance

Surveillance

Method

Applicable

Deduction

Criteria

SECTION C

Standard Services Interior

C.9.4

GREEN

CLEANING

SUSTAINABLE

PURCHASING

GREEN

PURCHASING

PLAN

Shall use green cleaning products, processes and equipment.

Shall track and report types, costs and amounts of green cleaning products and materials purchased including those mandatory products meeting KSP standards.

Reference: C.9.4.2

100% Inspection

Section G.7.14

#3, #4, #8

SECTION C

C.9.5.1.2

FLOOR CARE

Bare Floors (lobbies, corridors, restrooms, etc.)

Wet Mopping

Asbestos Containing Building Material (ACBM) Floors

ADP/Data Center

Daily: Break room and all tile floors shall be swept, wet mopped

Floors, base moldings and grout shall be clean and free of debris, including but not limited to, dirt, water streaks, mop marks, strings, gum, tar and other foreign matter.

The floors shall maintain their natural luster and not have a dull appearance.

Shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices".

Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing

(ADP)/Data Center space.

Periodic Inspections, Random Monitoring

Inspections, tenant interviews, and service call documentation.

Section

#3, #4, #6, #7

SECTION C

Asphalt Floors

Granite and Marble Floors (Crystallization)

Loading Dock

Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

All applicable floor areas shall be maintained in accordance with industry standards.

Spill residue and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency

(EPA), and State and local regulatory agency requirements.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section

Strip and Finish

The old finish or wax shall be removed and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated.

There shall be no evidence of gum, rust, burns, or scuff-marks, or wax build-up in corners or crevices. UNDER NO

CIRCUMSTANCES SHALL

BURNISHING, HIGH SPEED

BUFFING OR DRY STRIPPING

METHODS BE USED ON

ACBM FLOORS.

SEALING

WOOD FLOORS

Sealant must adhere to the floor.

Floor areas must be evenly coated with a slip resistant seal.

There shall be no water solutions used on wood flooring.

There shall be no dry stripping methods used on wood flooring.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section

C.9.5.1.3

CARPETS AND

RUGS

Extraction

Spot Cleaning

Vacuuming

No spots, smears, crusted material, or spills. No fuzzing caused by harsh brushing or scrubbing of carpet.

Build-ups, spills, or crusted materials are to be removed along with spots and smears. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

Shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Shall be free of dirt, dust, and other debris.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

SECTION C

C.9.5.1.4

Floor Mats and

Runners Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum and crusted materials.

There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing.

Periodic Inspection, Random Monitoring

Inspections, and service call documentation.

Section G.7.14

#3, #4, #6, #7

C.9.5.1.5

RESERVED

DOES NOT

APPLY

RESTROOMS,

SHOWER

ROOMS, AND

LOCKER ROOMS

Areas shall be cleaned with a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations.

Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids, and waste and graffiti.

Restrooms shall be free of discarded materials and trash shall be emptied to prevent the containers from overflowing.

Periodic Inspection, Random Monitoring Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

C.9.5.1.5

RESERVED –

DOES NOT

APPLY

FIXTURES Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls etc.)

shall be clean with no dust, spots, soiled substances, discolorations, rust, mold, build-ups, or excess moisture.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

SECTION C

C.9.5.1.6

BLOOD BORNE

PATHOGENS

Shall comply with 29 CFR

§1910.1030 for training and disposal of blood borne pathogens encountered on surfaces.

Periodic Inspection, Random Monitoring Inspections, tenant satisfaction surveys, tenant interviews, and

#3, #4, #6, #7, #8

C.9.5.1.7

DISPENSERS (in areas other than toilet rooms) AND

DRINKING

FOUNTAINS

Dispensers shall be supplied and replenished to include all Hand

Sanitizer Stations or Wall Mounted units with the alcohol based refills as appropriate for the unit in all

TSA leased areas located throughout the building

Periodic Inspection, Random Monitoring Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation

C.9.5.1.8

SURFACES Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, etc.) within approximately 10 feet of the floor shall be free of excessive dust, streaks, spots, hand marks, oils, smudges, dirt, soiled substances, rust, encrustation, and streaks. All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 10 feet of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

Inspections, tenant satisfaction surveys, tenant interviews, and

C.9.5.1.8.1

HIGH TOUCH

SURFACES

The Contractor must routinely wipe down all solid, high-touch

(frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards in this specification.

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

C.9.5.1.9

C.9.5.1.10

WALLS

HIGH CLEANING

Walls within approximately 10 feet of the floor shall be free of smudges, marks, dirt, and spots with no discolorations.

Surfaces between 70 inches and

144 inches shall be cleaned and free of dirt, dust, and cobwebs.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

SECTION C

C.9.5.1.11

DUSTING Surfaces shall be dust free with a preference to using a micro-fiber, and/or damp cloth, and/or backpack vacuum fitted with the appropriate tool

Periodic Inspection, Random Monitoring Inspections, tenant satisfaction surveys, tenant interviews, and

C.9.5.1.12

TRASH AND

WASTE-

BASKETS

Trash containers shall not be overflowing, be emptied twice p/day and kept clean, odor-free and free of dirt, dust, debris, residues, and spilled materials.

Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

SECTION C

C.9.5.1.13

RECYCLABLES

Shall provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located throughout TSA assigned space.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section

C.9.5.1.14

DOES NOT

APPLY

ELEVATORS

AND STAIRWAYS

- Door tracks shall be clean and free of dirt, debris, built up grime, dust, and other extraneous matter.

Inspections, tenant satisfaction

Surfaces shall be clean and free of finger marks, smudges, and spills.

Stairways, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris.

surveys, tenant interviews, and service call documentation.

C.9.5.1.15

PLATE GLASS

(all glass- glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies vestibules, and spandrel)

Shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

SECTION C

C.9.5.1.16

SPOT CLEANING

WINDOW

WASHING

(INTERIOR

SURFACE)

Interior surfaces of windows shall be spot cleaned and free of removable spots and debris.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

SECTION C

C.9.5.1.17

BLINDS AND

COVERINGS

All blinds, coverings, cord tapes, and valances shall be free of dust and spots.

Wash blinds annually.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

C.9.5.1.18

RESERVED

DOES NOT

APPLY

FINE ARTS

COLLECTION

CO or designee shall identify artworks; ensure methods and products used to clean surrounding areas mitigate hazards to the art.

Periodic Inspection, Random Monitoring

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section

C.9.5.1.19

POLICING

INSIDE AREAS

(HIGH TRAFFIC

AREAS)

All trash, and other discarded materials shall be removed.

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

C.9.5.1.20

RESERVED

DOES NOT

APPLY

INTERIOR AND

ATRIUM PLANTS

C.9.5.1.21

PUBLIC

CONCESSIONS

AREAS

Vending machine areas shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil. Floors shall be maintained using the floor care standard requirements in this contract. Floors in seating areas shall be cleaned only if open during the normal scheduled cleaning hours

Periodic Inspection, Random Monitoring Inspections, tenant satisfaction surveys, tenant interviews, and

C.9.5.1.22

DOES NOT

POSTAL SPACE

C.9.5.1.23

Fitness Centers, Health Units, Labs

Surfaces: All metal (door frames, handles, and fixture) and glazed surfaces (including partitions), shall be sanitized and made free of smears, finger marks, and streaks. Floor mats shall be free of dust, dirt, spots, streaks, and smudges. Cleaning shall be performed under and around without moving or lifting items.

Locker exterior surfaces shall be free of dust and streaks.

Periodic Inspection, Random Monitoring Inspections, tenant satisfaction surveys, tenant interviews, and

Services

EXTERIOR

C.9.5.2.2

EXTERIOR

PLATE GLASS

(all glass - glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies vestibules, and spandrel)

Shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy

Inspections, tenant satisfaction surveys, tenant interviews, and service call documentation.

Section G.7.14

#3, #4, #6, #7

C.9.5.2.3 WINDOW

WASHING

(EXTERIOR

SURFACE)

Exterior surfaces of windows shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

Periodic Inspection Section

Services Exterior

C.9.5.3.

RESERVED

SNOW AND ICE

REMOVAL

C.9.5.4

GROUNDS

MAINTENANCE

Above Standard

C.9.6.1

CARPET

EXTRACTION

(PRIVATE

AREAS)

Build-up, spills, and crusted materials shall be removed.

There shall be no areas of deterioration or fuzzing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

100% Inspection Section

#8

C.9.6.2

CARPET AND

RUGS (Other than Extraction) (Private Areas)

Build-up, spills, and crusted materials shall be removed.

There shall be no areas of deterioration or fuzzing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

100% Inspection Section G.7.14 #8

SECTION C

C.9.6.3

C.9.6.4

C.9.6.5

C.9.6.6

RESERVED –

C.9.6.7

WINDOW

WASHING

(EXTERIOR

SURFACE)

WASHING

DRAPES,

CURTAINS,

UNIQUE

COVERINGS

TREE THINNING

SNOW AND ICE

REMOVAL FOR

AREAS

REQUIRING

EQUIPMENT

CONFIRMED OR

SUSPECTED

COVID-19

CLEANING AND

DISINFECTING

Exterior surfaces of windows shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodworks, and other surroundings of interior glass shall be wiped free of drippings and other watermarks.

Drapes, curtains, and coverings shall be washed on both sides and coordinated with the CO.

The contractor shall provide detailed cleaning and disinfecting in a facility or portions of a facility, as needed or requested during the

Novel Coronavirus SARS-CoV-2 pandemic (to be performed by a contractor with the required training and experience, not typically the existing custodial contractor). All current custodial terms and conditions in the

Contract remain the same.

Inspections, tenant satisfaction surveys, tenant interviews, and

#6, #7, #8

G.7.14 #6, #7, Services

C.9.9 Protection and Damage

PROTECTION

AND DAMAGE

The Contractor shall make reasonable efforts to assist the

Government to prevent hazardous conditions and property damage.

To the extent that relevant conditions or activities are noted but are not associated with the

Contractor’s scope, the Contractor shall promptly report such conditions or activities to the CO or their designee, or to security personnel.

The Contractor shall protect

Government’s property, buildings materials, equipment, supplies, records and data that are within the Contractor’s control against unauthorized access, loss or damage.

The Contractor shall establish a system for on-site work force personnel to report potentially hazardous conditions in the building to the CO or their designee or other designated

Government representatives, regardless of whether the condition is within the Contractor’s responsibility

C.9.10.1

C.9.10.1.2

C.9.10.1.3

C.9.10.2

SOLID

WASTE/TRASH

AUDITS

SOLID

WASTE/TRASH

REMOVAL AND

DISPOSAL

Solid Waste/Trash Records and Reports -

RECYCLING

The custodial Contractor shall provide solid waste/trash removal and disposal services as described herein.

It is the intent of the Government to keep the max amount of materials from landfills thru recycling as described herein.

Inspections, tenant satisfaction

Inspections, tenant satisfaction

Section

G.7.14 #6, G.7.14 #6, C.9.11.1

RESERVED -

C.9.11.2

RESERVED -

Recycling and

Waste Reports

REPORT

CALCULATIONS -

C.9.11.4

INTEGRATED

PEST

MANAGEMENT

REPORT

The report shall provide to the CO or their designee with a list of chemicals and their purchase prices that are used to control pests in the building.

100% Inspection Section

C.9.12

INTEGRATED

PEST

MANAGEMENT

(IPM) PLAN

The plan shall employ practices and techniques, as they relate to cleaning, trash, and materials handling, that reduce the sources of food and water, harborage, and access routes used by pests in and around the building. Plan should include integrated methods, routine site inspections and maintenance, routine pest inspections, pest populations monitoring, evaluation of the need for pest control and one or more pest control methods.

Shall obtain approval from the COR BEFORE treatment is rendered

100% Inspection Section

C.9.12.2

INITIAL PEST

ASSESSMENT

A certified pesticide applicator or licensed IPM Contractor shall conduct a thorough, initial assessment of the both interior space and exterior grounds (within

50 feet of buildings) and paved areas. Access to building space shall be coordinated with the CO or their designee. The CO or their designee must inform the

Contractor of any restrictions or areas requiring special scheduling. The purpose of the initial assessment is for the custodial Contractor to identify areas or practices that may contribute to pest infestation.

100% Inspection Section

C.9.12.6

PEST CONTROL

PLAN

The plan should include integrated methods, routine site inspections and maintenance, routine pest inspections, pest populations monitoring, evaluation of the need for pest control and one or more pest control methods. The plan shall also include a specification of the circumstances under which an emergency application of pesticides can be applied and a communications strategy directed to building occupants.

100% Inspection Section

Services C.9.12.17

NON-PESTICIDE

PRODUCTS AND

USE

Shall use non-pesticide methods of control whenever and wherever possible.

100% Inspection Section G.7.14

#3

SECTION J

Table of Deliverables

REQUIRED

REPORTS

All documentation, reports, plans, schedules, etc. shall be on time and accurate.

100% Inspection Section G.7.14 #8

ATTACHMENT 2: QUALITY ASSURANCE

MONITORING FORMS

Allowable forms include:

For Custodial - GSA Form 1181A, Contract Cleaning Inspection Report and any other

GSA approved form.

Quality Assurance Monitoring Forms may include but are not limited to, any Region 7 developed Inspection and/or Monitoring Forms for use to document performance under this contract.