Exhibit B ASR FOTDG.pdf

November 2020

FIELD OFFICE

TECHNICAL DESIGN GUIDE

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THE SOCIAL SECURITY ADMINISTRATION

FIELD OFFICE TECHNICAL DESIGN GUIDE

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EXECUTIVE SUMMARY

The Field Office is a space that is ever evolving to meet the internal and external demands of the people who work for and conduct business with the Social Security Administration (SSA). Our hope is that the Office of Realty Management (ORM) can assist the regional facilities personnel in the critical work they do in service to the American public by providing this design guide to facilitate design and construction. The purpose of this design guide is to promote collaboration between ORM and the regional teams by providing guidance for the physical space, such that it facilitates the SSA mission, and supports the connection between visitors and SSA employees.

The Field Office Technical Design Guide (FOTDG) was developed to:

ASSIST the agency and external groups with facility design and construction, BENEFIT the agency by capturing lessons learned to enhance facility design and construction, UNIFY the agency through flexible guidelines for the design and construction of facilities that are at the forefront of serving the American public.

The FOTDG is organized into four main sections, each one geared toward a specific audience. The focus shifts from an internal to an external audience as the guide progresses, with all sections containing information that may be beneficial in understanding the design and construction of Field Offices.

Section 1.

Section 2.

Section 3.

Section 4.

Narrative – provides general information explaining why each area and discipline is important, and benefits all parties involved, from Field Services Team (FST) to the General Services Administration (GSA), and the Lessor’s Architectural and Engineering (A/E) Team.

Space Layouts – provides specific information defining the functional needs of each space and room, and is primarily focused on providing the regional facilities personnel with the information needed to lay out each space for the Design Intent Drawings (DIDs).

Office Components – provides detailed information needed to implement the infrastructure of each office, and is primarily focused on providing the A/E Team with the information required to develop construction documents.

Appendices – provides examples and details, which are primarily to assist with the development of construction documents.

ACKNOWLEDGEMENTS

We appreciate the effort of every regional workgroup member who participated in this update. Their collaboration was instrumental in the development of this updated version of the guide.

With utmost thanks and gratitude, The ORM FOTDG Team ii FOTDG – November 2020

POINT OF CONTACT

For all inquiries related to this guide, including the schedule for updating this evolving document, please contact:

^DCBFQM OFLM AE Services FO Support or DCBFQM.OFLM.AE.Services.FO.Support@ssa.gov

This inbox is monitored by the DID Team, on behalf of the Division of Architectural and Engineering Services.

The DID Team is a group of qualified designers, who specialize in the design and review of DIDs for agency locations throughout the ten regions. In coordination with the architects and engineers in DAES, this team responds to all requests for DID development, and answers questions related to the design, infrastructure, and construction of regional agency locations.

Additional internal agency guidance may be found on the Office of Realty Management’s hub pages, accessed on the component’s intranet site.

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TABLE OF CONTENTS

Point of Contact ii Common Acronyms v

SECTION 1. NARRATIVE

About Field Offices 1 Blending and Colocation 1 Agency Space Standards 2 Applicable Codes 2 Administrative Requirements 2 Accessibility 3 Acoustics 3 Interior Finishes and Materials 4 Furniture, Systems Furniture, and Equipment 4 Mechanical 5 Plumbing 5 Electrical and Telecommunications 5 Fire Protection and Life Safety 6 Security 6 Environmental Hazards 7

SECTION 2. SPACE LAYOUTS

Field Office Space Layout Diagram 9

A. Public Areas

A.1 Visitor Entrance/Exit 10 A.2 Visitor Intake Processing (VIP) Area 11 A.3 Reception/Waiting Area 12 A.4 Visitor Restrooms 13 A.5 Screen Wall 14 A.6 Visitor Interview Corridors 15

B. Barrier Wall B.1 Front End Interviewing at the Barrier Wall (FEIBW) 16 B.2 Permanent Workstation at the Barrier Wall (PWBW) 17 B.3 Retrofit Barrier Wall Station 18 B.4 Specialized Interview Station (SIS) 19 B.5 Self Help PC Station (SHPC) – At the Barrier Wall 20 B.6 Self Help PC Station (SHPC) – Away from the Barrier Wall 21 B.7 Shared Services Room (SSR) 22 iv FOTDG – November 2020

C. Employee Areas C.1 Employee Entrance/Exit 23 C.2 Multi-Purpose Room (MPR) 24 C.3 Break Room 25 C.4 Interactive Video Training (IVT) Room 26 C.5 Storage/Mail Room 27 C.6 Office 28 C.7 Conference Room 29 C.8 Focus Room 30 C.9 Open Office Area 31 C.10 Employee Restrooms 32 C.11 Data Communications Room (DCR) 33

D. Reference Sheets D.1 Equipment Service Connections 34 D.2 Doors and Hardware 36 D.3 Finish Recommendations 41 D.4 Furnish and Install Information 42

SECTION 3. OFFICE COMPONENTS

Listing of Components by Division 43

08 10 00 Doors and Frames 44 08 56 59 Interviewing Windows: Roxbury Window 45 09 21 16 Drywall Assemblies 46 09 51 00 Acoustical Ceilings 47 09 60 00 Flooring 48 09 80 00 Acoustic Treatment 49 09 91 23 Interior Painting 53 10 22 19 Demountable Partitions 54 10 22 26 Operable Partitions 55 10 55 16 Collection Boxes 56 12 24 13 Roller Window Shades 57 12 32 00 Manufactured Casework 58 12 51 00 Office Furniture 59 12 52 00 Seating 60 12 59 00 Systems Furniture 62 22 42 00 Plumbing Fixtures 64

23 00 00 HVAC 65

26 00 00 Electrical 70 27 00 00 Telecommunications 78 28 00 00 Electronic Safety and Security 87

SECTION 4. APPENDICES

Appendix A: Color Schemes and Flooring Chart Appendix B: Example Construction Details v FOTDG – November 2020

COMMON ACRONYMS

ABA: Architectural Barriers Act ABAAS: Architectural Barriers Act

Accessibility Standards AC: Articulation Class ACT: Acoustical Ceiling Tile ADM: Assistant District Manager AFF: Above Finished Floor AFGE: American Federation of Government

Employees AHJ: Authority Having Jurisdiction AI: Articulation Index AIMS: Administrative Instructions Manual

System ASTM: American Society for Testing and

Materials BTU/H: British Thermal Units per Hour CAC: Ceiling Attenuation Class CATV: Community Antenna Television C.L.: Center Line COV: Claimant Only Video CS: Claims Specialist CSR: Customer Service Representative DAES: Division of Architectural and

Engineering Services DCC: Data Communications Closet DCR: Data Communications Room DFS: Division of Furniture Support DID: Design Intent Drawing DM: District Manager DRAP: Digital Recording and processing FEIBW: Front End Interviewing at the Barrier

Wall FPE: Fire Protection Engineer FST: Field Services Team GSA: General Services Administration HVAC: Heating, Ventilation and Air

Conditioning IDS: Intrusion Detection System IVT: Interactive Video Training

IWS: Individual Work Station (Computer and peripherals) LAN: Local Area Network LEC: Local Exchange Carrier MFD: Multi-Function Device MPR: Multi-Purpose Room NC: Noise Criteria NFPA: National Fire Protection Association NIC: Noise Isolation Class NRC: Noise Reduction Coefficient OHO: Office of Hearings Operations OEST: Office of Electronic Services and

Technology OEHOS: Office of Environmental Health and

Occupational Safety OPSOS: Office of Public Service and

Operations Support ORM: Office of Realty Management OSEP: Office of Security and Emergency

Preparedness PACS: Physical Access Control System PII: Personally Identifiable Information PIR: Private Interview Room PSO: Protective Security Officer PWBW: Permanent Workstation at the

Barrier Wall RT: Reverberation Time SF: Square Foot/Square Feet SHPC: Self Help PC Station SIS: Specialized Interview Station SSA: Social Security Administration SSR: Shared Services Room SSTV: Social Security TV system STC: Sound Transmission Class VHR: Verbatim Hearing Reporter VIP: Visitor Intake Processing VOIP: Voice Over Internet Protocol VSD: Video Service Delivery VSS: Video Surveillance System WAN: Wide Area Network ii FOTDG – November 2020

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FUTURE UPDATES:

The Social Security Administration (SSA) uses the Field Office Technical Design Guide as a way to communicate information with the Regional teams and the Architectural and Engineering teams that are involved in the design and construction of the Field Offices. As each revised version is released, additional information continues to be received, documented, and implemented. Therefore, the SSA Headquarters’ staff can anticipate items that may need to be updated/revised for future releases of the FOTDG.

Some of the anticipated items for future versions include:

Electrical Updates Door Hardware and Automatic Door Opener Application Furniture Procurement Information Construction Blocking Details Square footage application for areas such as Restrooms Acoustical Details

The FOTDG team is always open to discussions about ways to improve the Guide. If you have any other topics or information to share, please send an e-mail to our team at DCBFM.OFLM.AE.Services.FO.Support@ssa.gov

Thank you!

The FOTDG Team

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1. NARRATIVE

ABOUT FIELD OFFICES:

FUNCTION

The Social Security Administration (SSA) employs a network of accessible community-based facilities, tailored to provide a full range of public services. Field Offices (FO) are full-service facilities that provide a physical location for customers wishing to conduct face-to-face Social Security business. In addition to FOs, in sparsely populated service areas, the agency utilizes Contact Stations (CS), as well as Resident Stations (RS) as an alternative means to conduct face-to-face Social Security business. The Federal government may or may not provide the physical space for these CS and RS locations, and this guide may be adapted to address these locations.

LAYOUT OVERVIEW

A Field Office is organized into two primary areas, the Public Area and the Employee Area, with a Barrier Wall that creates a physical separation between the two areas. The security enhanced design of the Interview Bays at the Barrier Wall provides a space where visitors and employees can safely and effectively interact. The intent is for all new Field Office locations to use demountable wall product to construct the Barrier Wall and associated Interview Bays. Some existing locations may have drywall construction, or a combination of both.

The Interview Bays at the Barrier Wall may be either Permanent Workstations at the Barrier Wall (PWBW) or Front End Interviewing at the Barrier Wall (FEIBW). FEIBW Interview Bays are used when the employee has a permanent furniture workstation located in the Open Office Area, and PWBW Interview Bays are used as the employee’s permanent furniture workstation. Guidelines are provided in the May 2015 AFGE Barrier Wall Settlement Agreement for when to use the FEIBW Interview Bay layout, the PWBW Interview Bay layout, or a hybrid of the two. The Settlement Agreement and associated addenda also spell out that it is necessary to consult OFLM on succeeding lease projects, and projects where an existing barrier wall is being modified.

Guidelines for the layout of each Field Office space are provided in Section 2, however each location may require adjustments based on its size and site, which will be determined on a case by case basis.

BLENDING AND COLOCATION

Field Offices may be blended or colocated with other agency offices, such as OHO PRS sites, or other federal agencies. SSA offices of different types may share rooms, such as the Data Communications Room or Multi- Purpose Room. Colocation with other federal agencies may entail separately demised premises.

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AGENCY SPACE STANDARDS

The Space Allocation Standards (SAS) and Space Computation Worksheet (SCW) are internal agency documents, developed and maintained by ORM, that provide guidance on square footage requirements for Field Offices, Hearing Offices, and other agency spaces. The SAS provides the criteria and calculations that determine the assigned square footage for each room and area within the office. The SCW is an interactive tool that provides a place to input office parameters to determine the square footage for each room, the circulation space needed, and the total square footage calculated for that location. The square footage of the overall space, the offices, and the furniture workstations is fixed. The square footage of all other rooms and areas may be adjusted for the location’s specific factors, as long as the total square footage allocation is not altered.

APPLICABLE CODES

The intent of this design guide is not to reiterate applicable code requirements, but rather to highlight items that are above typical code requirements.

SSA sites located in Government owned or leased-to-own facilities will be designed to comply with the GSA Public Buildings Service (PBS) P-100 “Facilities Standards for the Public Buildings Service.” The authority having jurisdiction (AHJ) will be GSA.

SSA sites located in privately owned and leased facilities will be designed to comply with all applicable codes recognized by the local and/or state authority having jurisdiction.

ADMINISTRATIVE REQUIREMENTS

The intent of this design guide is to identify recommendations beyond what is already included in the GSA Lease.

FIRE PROTECTION ENGINEER

In addition to the GSA Lease requirements, the Lessor is strongly recommended to engage a Fire Protection Engineer (FPE), who will be a registered Professional Engineer in Fire Protection, and have six or more years of developmental experience in code analysis and fire protection engineering to include ensuring compliance with the local codes and Federal Government standards, such as the General Service Administration’s (GSA’s) P100, Chapter 7 for these facilities, as applicable.

At completion of the project’s design, and prior to submission for permit, the FPE will provide a signed and sealed letter certifying that they have reviewed the project, including all submittals, security requirements, and calculations, and that the project meets applicable codes. The FPE should be available to answer any questions from the AHJ.

The FPE’s review is not limited to, but may include, the following:

1. Design of all fire protection and life safety systems, including, but not limited to Fire alarm system where applicable

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Water-based fire extinguishing system(s) where applicable

2. Analysis of Building construction Occupancy classification Means of egress, exit discharge path, including any door hardware conflicts with security requirements Fire alarm system Water-based fire extinguishing system(s) Adequacy of fire protection water supply Non-water-based fire extinguishing system(s)

3. Calculations for

Building construction Occupancy classification Audibility of fire alarm system

RECORD DRAWINGS AND AS-BUILT PLANS

Upon completion of each project, the region will provide ORM with Record Drawings electronically, consisting of a scanned construction set, including all disciplines, with markups indicating any and all field changes. In addition, the region will provide ORM with an As-Built Plan, in AutoCAD format, updated with actual locations of all walls, doors, and millwork. This As-Built Plan will include a plan of the space and any adjacent common areas and egress paths to exits.

ACCESSIBILITY

The Architectural Barriers Act (ABA) covers facilities designed, built, altered with Federal funds, or leased by Federal agencies. GSA is one of four Federal agencies authorized by Congress to issue accessibility standards under the ABA. GSA's current implementing standard is the Architectural Barriers Act Accessibility Standard (ABAAS). ABAAS was made effective May 9, 2006 for new construction and alterations, and February 7, 2007 for all other leased facilities. ABAAS replaces the Uniform Federal Accessibility Standards (UFAS), which was GSA’s previous standard for accessibility.

Unless specifically exempted by ABAAS, all public use areas, common use areas, and employee areas will be accessible, and accessible routes will connect all accessible spaces. Facilities designed, built, altered, or leased before the effective dates of the ABAAS may be subject to prior standards. This guide recommends the universal design approach that all aspects of the location will be accessible, to the extent possible. Universal design is the design and composition of an environment so that it can be accessed, understood, and used to the greatest extent possible by all people regardless of their age, size, ability, or disability. The latest version of the ABA Standards is available online at the United States Access Board website.

ACOUSTICS

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Good acoustical design is important to support speech privacy and the protection of Personally Identifiable Information (PII), as well as to support the safety and comfort of the employees. When taking into account the acoustical implications inherent in design and construction, it is important to consider the entire envelope of a particular room or area, including the plenum space and mechanical design within it. The intent is not complete privacy between spaces, but to maximize speech privacy to the extent that is practical, while still achieving design goals for other disciplines (mechanical, physical security, etc.).

The acoustical goals for Field Offices are:

Provide clear speech intelligibility between the visitor and employee in the Interview Bays;

Maximize speech privacy between adjacent Interview Bays, between Interview Bays and adjacent visitor areas, and between the offices and the open office space;

Provide acoustical guidance in retrofit situations to improve existing Field Office acoustics; and Provide appropriate levels of speech privacy in the employee office and support areas in accordance with best design practices.

INTERIOR FINISHES AND MATERIALS

One of the three Color Schemes provided in Appendix A of this guide may be selected for use in the Public Areas. The chosen Color Scheme may also be applied to the Employee Areas, at the region’s discretion, as the color selections were made to coordinate with the demountable wall and furniture workstation finishes. Site conditions and constraints in existing or new locations may require the use of alternate colors, materials, or finishes, which may be determined on a case by case basis.

FURNITURE, SYSTEMS FURNITURE, AND EQUIPMENT

The various types of furniture and equipment in a Field Office are provided and installed by different components within SSA:

Employee furniture workstations and office furniture are standardized, provided, and installed by the Division of Furniture Support (DFS). Furniture workstations include all necessary power infrastructure and raceways for installation of data and security items, and are furnished as a package that may come with standard items such as monitor arms. Refer to Section 3: 12 59 00 Systems Furniture for standard finishes.

The demountable wall product that makes up the Barrier Wall and associated Interview Bays are also provided and installed by DFS, in standard colors and finishes, and includes all necessary power infrastructure and raceways for installation of data and security items. The demountable wall product is furnished as a package and may come with standard items for the Interview Bay, such as monitor arms and guest chairs. Refer to Section 3: 10 22 19 Demountable Partitions for standard finishes.

DFS provides the remaining furniture, including but not limited to: waiting area seating, MPR and IVT tables and chairs, filing cabinets, and storage shelves.

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Required equipment is coordinated by the Region and provided by various components within SSA.

Equipment includes but is not limited to: printers, fax machines, multi-function devices (MFDs), network equipment, Voice Over Internet Protocol (VOIP) telephones, and computers and associated peripherals.

MECHANICAL

All mechanical systems will comply with applicable codes and GSA lease requirements. It is recommended that a preventive maintenance program for all HVAC systems be established and implemented by a qualified HVAC contractor per industry standards and manufacturer’s recommendations.

The BTU/H heat load calculations for the equipment housed in the Data Communications Room (DCR), as required by the GSA Lease, will need to be determined on a case by case basis in order to properly size the HAVC units serving this room. DAES is available to assist with this process; refer to Point of Contact for the Field Office support contact information.

PLUMBING

All plumbing systems will comply with applicable codes and GSA lease requirements.

The following areas of the Field Office include plumbing:

Water Fountains Restrooms Kitchenette Janitor’s closet, if needed

ELECTRICAL AND TELECOMMUNICATIONS

Historically, there were two types of power distribution systems, General Purpose power and Technical Power, and each system had a specific purpose. General Purpose power or Panel A provided power to general purpose receptacles, lighting, mechanical loads, and other miscellaneous loads. Technical Power or Panel TP, provided power to computers, as well as other equipment that may have needed Isolated Ground (IG) protection and could not be switched off for energy saving measures. Going forward, IG protection is not needed, and switched and unswitched circuits will not need to originate from separate panelboards.

Existing locations with two separate panelboards may choose to maintain this existing configuration. Panel TP may be relabeled as Panel B, or the next available letter. If switched receptacles are required by code, those receptacles may originate in either panelboard, but should not be used for equipment that needs to have continuous power.

Locations with existing IG systems may also choose to maintain this existing system. Existing receptacles with an IG wire may remain and/or be replaced with isolated ground receptacles to maintain the same wire configuration. The relabeled Panel B will have two bus bars: the General Power Bus Bar with an equipment ground (EG) conductor and the IG Bus Bar with an IG conductor. These two bus bars will act as regular grounding bars, but new receptacles for any and all purposes should be circuited to the General Bus Bar.

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The furniture workstation and demountable wall product provided by DFS have specific power needs that are required to be included in the electrical design. Refer to Section 3: 26 00 00 Electrical.

This guide includes specific recommendations related to the network equipment in the DCR and its layout.

Refer to Section 2: Data Communications Room for minimum room dimensions, Section 3: 27 00 00 Telecommunications for equipment, and Appendix B for an example layout.

FIRE PROTECTION AND LIFE SAFETY

Refer to the Administrative Requirements section for information on required project review by a licensed Fire Protection Engineer (FPE).

MEANS OF EGRESS

The Architectural and Engineering (A/E) Team will include information on the construction documents indicating which doors are required for egress and may not be locked. Any conflict between egress and security requirements must be identified and resolved, to the satisfaction of the A/E team and FPE reviewer.

Sprinklered buildings provide additional flexibility related to life safety and means of egress when planning a code compliant layout.

When applicable codes require two dedicated egress doors from the Public Area or Employee Area, the recommendation is that egress will not pass through the Barrier Wall. In situations where it is impractical to have dedicated visitor and employee egress doors, egress may pass through the Barrier Wall, provided that the egress path, exit access, and exit doors are in compliance with applicable codes.

FIRE PROTECTION

When a fire protection system is required by applicable codes, e.g. sprinkler, fire alarm, smoke detection systems, the system that is existing or to be installed should be code compliant. If an existing fire protection system is present and is not code compliant, the system should be brought into code compliance. Any code required fire protection systems should be shown on the construction drawings for the Lessor’s FPE to review, regardless of whether the system requires a modification or not.

Portable fire extinguishers will be provided and located as required by applicable codes and SSA component guidelines. All fire extinguishers in the Public Area should be in recessed locked break glass cabinets.

EMERGENCY LIGHTING

In addition to emergency lighting code requirements, there may be additional emergency lighting required by OSEP, which may be coordinated directly with an OSEP representative.

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SECURITY

This guide provides general guidelines for the infrastructure that may be needed for security equipment. All security items and decisions will be based on applicable OSEP guidelines and documents, which will provide specific guidance relating to the infrastructure required for their equipment.

SECURITY SCREENING

A security screening operation may need to be accommodated. Depending on the office size and threat level, the security screening area may include, but is not limited to, a hand-held magnetometer and screening area, a walk-thru magnetometer, x-ray equipment, and an area to visually inspect bags and other carry-in articles.

SECURITY EQUIPMENT

Refer to Section 2: D.1 Equipment Service Connections, and Section 3: 28 00 00 Electronic Safety and Security.

The Lessor may be responsible for providing security building infrastructure conduit, cable, power, and junction box systems to accommodate an electronic Physical Access Control System (PACS), a Video Surveillance System (VSS), an Intrusion Detection System (IDS), a Duress System, and/or any other required security equipment. This location specific work will be based on applicable OSEP guidelines and documents, and indicated on the Design Intent Drawing (DID).

ENVIRONMENTAL HAZARDS AND INFORMATION

An assessment of any hazardous materials present, such as asbestos and lead paint, is required prior to construction and renovation activity. The Lessor will be responsible for ensuring that renovations or alterations in the space do not involve hazardous materials by conducting necessary surveys prior to any such work All work involving hazardous material is to be conducted in accordance with applicable local, state, and federal regulations. The Office of Environmental Health and Occupational Safety (OEHOS) may be consulted as necessary, and can provide information on health, safety, and environmental issu

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2. SPACE LAYOUTS

FIELD OFFICE SPACE LAYOUT DIAGRAM

Security Screening

Reception/Waiting Area

SIS

Visitor Entry/ Exit

Visitor Restrooms

SSR

Interview Bays

Guard Desk

Open Office Area

VIP

SHPC

Employee Restrooms

DM

Office

IVT Room

Multi-Purpose Room DCR

Storage/ Mail/ Copy/ Print

Areas

ADM

Office

Employee Entry/Exit

Focus Rooms

Break Room

KEY

Public Area Shared Area Employee

Area Location

Dependent

Conference Room

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A.1 VISITOR ENTRANCE / EXIT

The Visitor Entrance/Exit is the primary entry to and exit from the facility for visitors.

EXAMPLE LAYOUT

ARCHITECTURE

Vestibules are required by applicable codes in some jurisdictions.

When applicable codes require two dedicated visitor egress doors from the Visitor Area, the recommendation is that egress will not be through the Employee Area. Where it is impractical to have dedicated visitor egress doors, the egress path, exit access, and exit doors should be in compliance with applicable codes.

ACOUSTICS EQUIPMENT

No additional considerations. N/A

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

No additional considerations. N/A

SECURITY REFERENCE SHEETS

Security cameras and access controls may be located in this area. Coordinate location of and requirements for all security devices with

OSEP.

A security screening operation may need to be accommodated. Coordinate all security measures with OSEP, including screening signage as needed.

D.1 Equipment Service Connections D.2 Doors and Hardware D.3 Finish Recommendations D.4 Furnish and Install Information

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A.2 VISITOR INTAKE PROCESSING (VIP) AREA

The VIP Area includes one or more Visitor Intake Processing (VIP) kiosks for the visitor to use, and sufficient space for those waiting to use it.

The kiosk should be easily identified from the

Visitor Entrance.

For visitors who have completed the VIP process, a direct path from the VIP to the Waiting Area is recommended.

The kiosk may need to be located away from the wall to accommodate applicable ABA clearances. Recommend that clear space accommodates both front and side approach.

Recommend using the layout of architecture and furniture to guide queuing.

The kiosk should be oriented to provide visual privacy and protect PII.

ACOUSTICS EQUIPMENT

No additional considerations. VIP Kiosk and associated computer and peripherals

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Power and data connections will typically originate in the wall, and may need cable management. Consider a power pole or recessed floor mounted power/data if there will be circulation on all sides of the kiosk.

N/A

SECURITY REFERENCE SHEETS

No additional considerations. D.1 Equipment Service Connections

D.2 Doors and Hardware

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A.3 RECEPTION / WAITING AREA

The Reception/Waiting Area provides seating for visitors and typically includes a guard desk.

Recommend beam seating to facilitate a safe and accessible seating area.

Include ABA compliant mobility impaired space(s), with adjacent companion seat(s).

Recommend all required printed media be contained on one drywall wall.

A writing counter may be provided, at the discretion of regional facilities personnel. Refer to Section 3: 12 32 00 Manufactured Casework for additional considerations.

ACOUSTICS EQUIPMENT

Speech intelligibility and sound isolation are important. Provide sound masking. Refer to Section 3: 09 80 00 Acoustic Treatment.

Acoustically separate the Reception/Waiting Area from the interview areas. Refer to A.5 Screen Wall.

SSTV

Drop Box, refer to Section 3: 10 55 16

Collection Boxes Guard desk may include:

- Telephone, duress button, IDS keypad

- Computer and peripherals

- Equipment for the implementation of PS5

- Lock box for prohibited items

- OnSite Notification (OSN) Phone

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Consider power and data needs when locating guard desk.

When possible, avoid locating lighting controls in public areas.

For information on public address system, refer to Section 3: 27 00 00 Telecommunications.

Beam Seating Guard Desk (with drawers) and Chair

SECURITY REFERENCE SHEETS

Locate guard desk to ensure clear visibility of reception area and Interview Bays and to be free from distraction of incoming visitors.

Coordinate specific security requirements with OSEP, including guard desk (placement, type, and equipment), and all security systems needs and equipment locations.

D.1 Equipment Service Connections D.2 Doors and Hardware

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A.4 VISITOR RESTROOMS

Separate restroom facilities may be provided for visitors.

If the Field Office location includes shared tenant restrooms in the building, these facilities may be used for visitors or employees, to be determined by GSA and the regional facilities personnel.

Single user restrooms for visitors may be unisex, depending on applicable codes.

Fixtures and accessories to be in compliance with applicable codes and GSA Lease.

Ensure visual privacy of restroom entrance from adjacent areas whenever possible.

Regional facilities personnel will determine whether paper towels or hand dryers are preferred, as well as whether to install baby changing stations. If installed, baby changing stations should be in both the men’s and women’s rooms.

ACOUSTICS EQUIPMENT

Sound isolation and Reverberation Time are important. Refer to Section 3: 09 80 00 Acoustic Treatment.

N/A

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Exhaust venting, controls, and fire alarm strobe light per applicable codes.

Consider dual sensor lighting controls.

Recommend location near existing plumbing supply and drain lines.

If required by applicable codes or GSA Lease, include water fountains. Recommend location near existing plumbing supply and drain lines. Refer to Section 3: 22 42 00 Plumbing Fixtures for additional information.

Any floor drains should include automatic trap primers, or regular manual trap priming.

N/A

SECURITY REFERENCE SHEETS

No additional considerations. D.1 Equipment Service Connections

D.2 Doors and Hardware

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A.5 SCREEN WALL

The Screen Wall provides acoustical separation between the Reception/Waiting Area and Visitor Interview Corridor. A Screen Wall is recommended when appropriate separation to protect PII cannot be achieved solely through the architectural layout.

EXAMPLE ELEVATION

DFS furnished demountable wall product is provided for new construction, though drywall construction may be used in existing locations.

When using drywall, recommend glazing begins at 30-32” AFF and extends up to be 48- 50” tall.

Screen Wall should extend from the floor to the underside of the installed ceiling.

ACOUSTICS EQUIPMENT

Used to acoustically isolate the interviewing areas, when the visitor side of the Interview Bay opens onto the Reception/Waiting Area.

Speech Intelligibility and sound isolation are important. Refer to Section 3: 09 80 00 Acoustic Treatment.

SSTV (if located at the screen wall)

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

SSTV may be hung from the structure above, not demountable partition, and mounted to be located above the ribbon windows.

Demountable wall product is provided by

DFS.

SECURITY REFERENCE SHEETS

Include glazing that extends the full width of the Screen Wall to provide the guard with clear sight lines into the Interview Corridors and Interview Bays.

D.1 Equipment Service Connections D.2 Doors and Hardware

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A.6 VISITOR INTERVIEW CORRIDORS

Visitor Interview Corridors provide access to the visitor side of the Interview Bays.

Consider dead end corridor situations when laying out corridors. Corridor length as allowed by applicable codes may avoid the need for egress doors.

Whenever possible, lay out corridors to avoid visitor sight lines to permanent employee furniture workstations.

ACOUSTICS

Where Interview Bays are located back to back across corridors, recommend staggering Interview Bay entrances to help reduce direct sound transmission across the corridor.

Speech Intelligibility and Speech Privacy are important. Refer to Section 3: 09 80 00 Acoustic Treatment. EQUIPMENT

N/A

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Applicable codes may require sprinkler heads in each visitor side of the Interview Bay.

Demountable wall product provided by DFS in new locations.

SECURITY REFERENCE SHEETS

Coordinate door hardware and access with applicable codes and OSEP when conditions require egress doors through the Barrier Wall.

Security cameras may be located within this space. Coordinate location of and requirements for all security devices with

OSEP.

D.1 Equipment Service Connections D.2 Doors and Hardware

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B.1 FRONT END INTERVIEWING AT THE BARRIER WALL (FEIBW)

The FEIBW is typically shared by employees who also have permanently assigned furniture workstations located elsewhere in the Open Office Area.

Demountable wall product extends from the floor to the underside of the ceiling, creating the physical Barrier Wall between visitors and employees.

Avoid redundant demountable product when demountable wall will be installed parallel to a drywall wall.

Eliminate windows with a view into the employee area, for safety and privacy.

ACOUSTICS EQUIPMENT

Interview Bay and demountable wall product design supports Speech Privacy for visitors.

Computer and peripherals Telephone May include SHPC and/or card reader

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Applicable codes may require sprinkler heads in each visitor Interview Bay.

Additional measures may be needed to provide adequate heating, cooling, and lighting, due to demountable wall product extending to the underside of the ceiling.

Included in DFS demountable wall package:

Roxbury Window for enhanced through-window speech intelligibility and security.

Roller shade for visual privacy at the transaction window when interviews are not being conducted.

SECURITY REFERENCE SHEETS

Security cameras and/or duress buttons may be located within this space. Coordinate location of and requirements for all security devices with OSEP.

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B.2 PERMANENT WORKSTATION AT THE BARRIER WALL (PWBW)

The PWBW is typically assigned to a single employee as their permanent furniture workstation.

Demountable wall product extends from the floor to the underside of the ceiling, creating the physical Barrier Wall between visitors and employees.

Avoid redundant demountable product when demountable wall will be installed parallel to a drywall wall.

Eliminate windows with a view into the employee area, for safety and privacy.

ACOUSTICS EQUIPMENT

Interview Bay and demountable wall product design supports Speech Privacy for visitors.

Computer and peripherals Telephone May include SHPC and/or credit card reader

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Applicable codes may require sprinkler heads in each visitor Interview Bay.

Additional measures may be needed to provide adequate heating, cooling, and lighting, due to demountable wall product extending to the underside of the ceiling.

Included in DFS demountable wall package:

Roxbury Window for enhanced through-window speech intelligibility and security.

Roller shade for employee visual privacy at the transaction window when interviews are not being conducted.

SECURITY REFERENCE SHEETS

Security cameras and/or duress buttons may be located within this space. Coordinate location of and requirements for all security devices with OSEP.

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B.3 RETROFIT BARRIER WALL STATION

Existing Barrier Wall configurations may be retrofitted to adhere to the May 2015 AFGE Barrier Wall Settlement Agreement and associated addenda. Retrofit requirements for compliance are determined on a case by case basis. The Retrofit Barrier Wall Station may be a PWBW or FEIBW Interview Bay.

EXAMPLE LAYOUTS

Walls may be constructed of drywall, or a combination of drywall and demountable wall product.

Refer to Section 3: 08 56 59 Interviewing Windows: Roxbury Window for more information.

For security, recommend glazing in side walls of drywall Interview Bay begins at 30-32” AFF and extends up to be 48-50” tall.

ACOUSTICS

Install acoustical wall panels with each

Roxbury Window. Retrofits are most successful when the surrounding acoustical environment is addressed. Refer to Appendix B.

Speech Privacy and Speech Intelligibility are important. Refer to Section 3: 09 80 00 Acoustic Treatment. Solutions to minimize reverberation and increase speech privacy may be determined on a case by case basis.

EQUIPMENT

Computer and peripherals Telephone May include SHPC and/or credit card reader Refer to Section 3:12 24 13 Roller Window

Shades for shade information.

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Depending on their configuration, applicable codes may require sprinkler heads in each visitor Interview Bay.

Use approved FEIBW or PWBW retrofit furniture workstation typicals. Existing panel configuration may require modification to accommodate new work surfaces and appropriate supports.

SECURITY REFERENCE SHEETS

Security cameras and/or duress buttons may be located within this space. Coordinate location of and requirements for all security devices with OSEP.

D.1 Equipment Service Connections D.2 Doors and Hardware

097187 Stamp

097187 Stamp

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B.4 SPECIALIZED INTERVIEW STATION (SIS)

The SIS may be used to provide additional privacy and may also serve as a regular Interview Bay.

The SIS may be made available to OHO as a client-attorney meeting area. Based on this occasional use it may be located adjacent to the SSR.

FEI DEPTH PWBW DEPTH

Replaces the function of the Private

Interview Room (PIR), though existing PIRs may remain.

Will typically be in addition to the required number of FEIBW or PWBW stations.

May be PWBW or FEIBW depth, depending on location and space needs.

ACOUSTICS EQUIPMENT

Interview Bay and demountable wall product design supports Speech Privacy for visitors.

Sliding door on the visitor side provides additional Speech Privacy.

Accommodates people with visual or auditory impairments through assistive technology for the disabled. Specific equipment will be at the regional facilities personnel’s discretion.

May include VSD.

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Provide supply diffuser and return air grille in each enclosed SIS to ensure adequate air circulation.

Applicable codes may require sprinkler heads in each visitor Interview Bay.

Included in DFS demountable wall package:

Visitor side of the station will have a sliding door.

Roxbury Window for enhanced through-window speech intelligibility and security of employee and visitor.

Roller shade for visual privacy at the transaction window when interviews are not being conducted.

SECURITY REFERENCE SHEETS

Security cameras and/or duress buttons may be located within this space.

Coordinate location of and requirements for all security devices with OSEP.

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B.5 SELF HELP PC STATION (SHPC) – AT THE BARRIER WALL

SHPC is an available option for visitors to conduct business with SSA online. The SHPC attendant can assist as needed, while remaining behind the barrier wall.

One option is to include the SHPC function in an Interview Bay, with the number of SHPCs to be determined by the Region in conjunction with DFS.

At the regional facilities personnel’s discretion, other configurations may be used to accommodate the SHPC function.

Refer to the following space layout sheets, as applicable: FEIBW, PWBW, Retrofit Barrier Wall Station.

ACOUSTICS EQUIPMENT

Refer to the following space layout sheets, as applicable: FEIBW, PWBW, Retrofit Barrier Wall Station.

Standard SHPC bundle provided by OEST;

may include computer and monitor on the employee side, and monitor and speaker on the visitor side.

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Refer to the following space layout sheets, as applicable: FEIBW, PWBW, Retrofit Barrier Wall Station.

Drywall Interview Bays will need to include a grommet for data cables to pass through the Barrier Wall, and a tamper proof power receptacle above the counter on the visitor side.

Demountable wall Interview Bays will require a SHPC Kit, which includes a grommet for data cables to pass through the Barrier Wall, and a tamper proof power receptacle on the visitor side. This kit is provided by the demountable wall manufacturer.

SECURITY REFERENCE SHEETS

Refer to the following space layout sheets, as applicable: FEIBW, PWBW, Retrofit Barrier Wall Station.

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B.6 SELF HELP PC STATION (SHPC) – AWAY FROM THE BARRIER WALL

SHPC is an available option for visitors to conduct business with SSA online. The SHPC attendant can assist as needed, while remaining behind the barrier wall.

One option is to provide SHPC locations in the Reception/Waiting Area, also called the “Rio Rancho” concept. Operations processes to facilitate SHPC use should be developed prior to physical implementation as they are critical to the success of this option.

Consider maximum run length for HDMI cable in the location of the SHPCs. Cable runs from SHPC to employee workstation for monitoring.

Provide at least one carrel that seats two.

Consider placement near the waiting area but away from the guard station to avoid distraction.

ACOUSTICS EQUIPMENT

Speech intelligibility is important. Provide sound masking. Refer to Section 3: 09 80 00 Acoustic Treatment.

Standard SHPC bundle provided by OEST:

computer, monitor, keyboard, mouse.

Additional equipment provided by the region may include:

Printer in employee area HDMI 4K2K fast switch to connect visitor monitor to employee monitor HDMI cables HDMI over Ethernet converters Telephone style intercom for communication between visitor and employee

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

In addition to power, two data outlets required at each SHPC carrel: one to connect to SSA network for internet access and one for an HDMI over Ethernet connection from the SHPC carrel to an employee workstation.

Consider cable management solutions.

All furniture should comply with ABA guidelines, and be placed to provide appropriate clearances.

Carrels Chairs

SECURITY REFERENCE SHEETS

Because any verbal communication between visitor and employee will be related to troubleshooting technology, PII should not be discussed.

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B.7 SHARED SERVICES ROOM (SSR)

The SSR layout and use varies by Region, and can include employee performance reviews or training. This room may be shared with OHO, and may be used for Claimant Only Video (COV) on a regular basis.

The square footage of this room may conform with the Space Computation Worksheet. An alternative option is a 150 square foot SSR along with an SIS.

SSR walls will be drywall or other permanent construction, not demountable wall product.

If visibility at the doors is preferred, a side light or window in the door may be included, but should be coordinated with OSEP.

9’-0” minimum room depth to accommodate furniture and required ABA clearances.

ACOUSTICS EQUIPMENT

Speech Privacy and Speech Intelligibility are important. Provide Speech Privacy enclosure.

Refer to Section 3: 09 80 00 Acoustic Treatment.

Do not locate public address system speakers directly adjacent to this room.

Computer(s) and associated peripherals Telephone COV and DRAP equipment Fax Machine May include VSD Duress button at VHR seat

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Temperature control located adjacent to employee entrance. This room may be separately zoned, at regional facilities personnel’s discretion.

Lighting in existing locations may remain. For new locations, Refer to Appendix B for an example lighting layout.

For new locations, coordinate furniture provision with OHO. Furniture in this room may include:

Table Chairs Fax table

SECURITY REFERENCE SHEETS

Security cameras and/or duress buttons may be located within this space. Coordinate location of and requirements for all security devices with OSEP.

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C.1 EMPLOYEE ENTRANCE / EXIT

The Employee Entrance/Exit is the primary entry to and exit from the facility for employees.

Vestibules are required by applicable codes in some jurisdictions.

When applicable codes require two dedicated employee egress doors, the recommendation is that egress will not be through the Public Area. In conditions where it is impossible to have dedicated employee egress doors, egress may be through the visitor space, provided that the egress path, exit access, and exit doors are in compliance with applicable codes.

ACOUSTICS EQUPIMENT

No additional considerations. N/A

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

No additional considerations. N/A

SECURITY REFERENCE SHEETS

Security cameras and access controls may be located in this area. Coordinate location of and requirements for all security devices with

OSEP.

A means of notification when deliveries arrive at this door may be desired.

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C.2 MULTI-PURPOSE ROOM (MPR)

The MPR is used for a variety of purposes, including employee breaks and meetings.

If the location does not include a Break Room, the MPR may include a kitchenette area. Refer to C.3 Break Room, for additional considerations.

MPR and IVT Room may be connected with an operable partition. Refer to Section 3: 10 22 26 Operable Partitions.

ACOUSTICS EQUIPMENT

Speech Intelligibility and noise isolation are important. Provide STC 45 enclosure. Refer to Section 3: 09 80 00 Acoustic Treatment.

Consider locating away from Offices, Focus Rooms, and Interview Bays, due to noise concerns.

Telephone

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

No additional considerations. Tables

Chairs

SECURITY REFERENCE SHEETS

Security devices may be required. Coordinate location of and requirements for all security devices with OSEP.

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C.3 BREAK ROOM

The Break Room includes a kitchenette for employee use.

Locating the kitchenette function outside of the MPR allows for uninterrupted use of the MPR for meetings and other purposes.

Kitchenette includes wall and base cabinets with countertop, sink, and faucet.

Minimum room width of 7’-0” to accommodate

5’-0” ABA clearance in front of cabinets.

ACOUSTICS EQUIPMENT

Speech Intelligibility and noise isolation are important. Provide STC 45 enclosure. Refer to Section 3: 09 80 00 Acoustic Treatment.

Consider locating away from Offices, Focus Rooms, and Interview Bays, due to noise concerns.

Equipment in this room may include:

Telephone Refrigerator Microwave Coffee Maker Vending Machine

MECHANICAL, ELECTRICAL, PLUMBING FURNITURE

Exhaust fan venting and controls to be compliant with applicable codes.

May include a garbage disposal and/or Insta-

Hot.

Consider locating kitchenette near existing plumbing to leverage plumbing adjacency.

Consider dual sensor lighting controls.

May include table and chairs, based on layout and regional preference.

SECURITY REFERENCE SHEETS

Security devices may be required. Coordinate location of and requirements for all security devices with OSEP.

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