EXHIBIT A – SCOPE OF SERVICES

For the facilities described below, the Contractor will operate the Airport Parking Facilities and provide parking management services on behalf of the County as described in this Scope of Work and in accordance with the other terms and conditions of the Agreement.

The County will retain ownership of all facilities, equipment, data, and revenues to be derived therefrom.

Airport Parking Facilities Figure 1shows the locations of the Airport Parking Facilities included in the Scope of Work and Table 1 summarizes the space capacities and access lanes associated with each facility.

Figure 1: Airport Public Parking Facilities

Table 1: Airport Parking Facility Capacities and Lanes

Spaces Public Entry

Employee Entry

Pass-Thru Public Exit Employee Exit

Short-Term Lot 313 3 (a) 2 Long-Term Lot 818 3 (a) VIP Lot 12 1 1 Toll Plaza 4 West Employee Lot 23 1 1 East Employee Lot 164 1 1

(a) One lane will be removed as part of new PARCS installation.

Currently the Toll Plaza accommodates cash and credit card payments and has the following Parking Access and Revenue Control (PARCS) equipment:

1. Lane 1 – Parking office/booth with the PARCS server, PARCS workstation, a cashier station, and restroom

2. Lanes 2 & 3 - Cashier station and exit station

3. Lane 4 – Exit station

4. AVI as the access credential for operational vehicles

The Employee parking lots do not have PARCS equipment.

New PARCS Exhibit B , Parking Access and Revenue Control System Specifications, defines the new PARCS features. The new PARCS will include the following changes from the current

PARCS:

1. No cashier stations

2. Roving handhelds to process cash/credit transactions in the lane when necessary

3. Mobile scan-to-pay application for public customers

4. EMV/NFC credit card terminals

5. Online validation system

6. Pre-capture license plate recognition (LPR)

7. Command center functionality to process remote transactions

8. Lane pin hole cameras to view the customer

9. Added PARCS AVI and gates to the VIP and employee lots

10. Event parking hardware and software if requested by the County.

Historical Transactions and Revenue Table 2 summarizes historical public parking transactions at the Airport for January 2022 – September 2025.

Table 2: Historical Public Parking Transactions

2022 2023 2024 2025

Short- Term

Long- Term

Short- Term

Long- Term

Short- Term

Long- Term

Short- Term

Long- Term

January 3,824 3,598 5,675 3,176 4,813 3,706 5,640 3,259 February 4,876 2,526 5,503 3,285 5,748 3,575 6,514 3,549 March 6,526 3,644 6,886 4,062 7,130 3,894 6,601 4,173 April 5,670 3,258 6,606 3,908 7,147 3,965 5,893 3,779 May 6,177 3,895 6,963 4,613 7,558 4,469 6,376 4,723 June 5,742 3,277 6,995 3,976 6,026 4,237 5,771 4,374 July 5,025 2,997 7,288 3,715 6,567 4,014 6,478 3,980 August 5,032 3,057 6,143 4,349 6,097 4,255 6,331 4,167 September 4,559 3,259 5,958 5,303 5,566 4,134 5,759 4,645 October 5,235 3,433 5,469 5,384 5,682 3,967 6,248 4,888 November 5,107 3,010 5,256 4,611 6,169 3,668 6,097 3,811 December 5,905 3,104 5,089 4,274 6,023 3,778 6,706 4,035

Table 3 summarizes historical public parking revenues at the Airport for January 2022 – September 2025.

Table 3: Historical Public Parking Revenues

2022 2023 2024 2025

Short- Term

Long- Term

Short- Term

Long- Term

Short- Term

Long- Term

Short- Term

Long- Term

January 33,758 122,856 56,641 152,693 60,408 154,417 65,584 159,318 February 39,995 107,467 54,598 144,432 63,154 146,753 69,878 146,445 March 57,043 151,624 70,997 186,939 73,296 173,099 75,332 183,900 April 54,976 149,849 77,324 188,635 79,458 179,486 68,290 167,474 May 59,109 187,653 84,717 224,520 80,972 185,386 74,304 189,416 June 56,906 159,388 74,961 200,549 78,361 195,848 73,000 205,290 July 49,239 156,597 87,820 215,476 70,548 187,161 76,478 208,697 August 53,012 150,066 77,445 224,410 75,156 194,226 83,633 210,371 September 56,964 159,214 78,214 222,549 76,870 205,934 87,531 231,424

October 63,780 172,056 84,072 232,248 73,556 192,572 94,723 233,930 November 53,257 152,024 72,126 195,113 72,211 174,717 78,105 189,703 December 61,695 153,336 63,187 186,323 71,183 195,878 72,761 214,022

The Airport offers free or discounted parking for the following (but may amend this list at any time):

1. Free parking for disabled veterans displaying a Disabled Veterans License Plate.

2. Free parking for transactions with a duration of less than 15 minutes (“Grace period”).

3. Discounted parking for seniors.

4. Events held at the Airport where the County has determined that participants should receive, through a validation process, free or discounted parking.

Table 4 summarizes historical public parking transactions at the Airport that received free or discounted parking for January 2023 – September 2025.

Table 4: Historical Parking Discounted and Validated Transactions

Disa bled veter an

Gra ce peri od

Seni or

Disc ount

Valida tion

Disa bled vete ran

Gra ce peri od

Seni or

Disc ount

Valida tion

Disa bled vete ran

Gra ce peri od

Seni or

Disc ount

Valida tion

2023 2024 2025 January 44 395 83 865 113 515 116 966 121 528 165 889 February 40 346 83 726 65 483 110 1,013 136 519 106 1,276 March 75 561 76 885 77 695 142 1,071 145 619 130 1,014 April 73 354 88 868 127 598 166 1,348 129 542 151 904 May 96 511 125 1,223 132 583 174 1,277 180 612 200 988 June 68 508 116 1,196 129 508 163 1,086 183 647 169 944 July 73 565 128 1,052 145 550 160 1,002 177 650 205 828 August 85 865 106 1,075 137 571 180 1,022 202 814 298 545 September 71 580 138 1,580 139 423 163 993 224 832 312 741 October 95 625 158 1,208 129 549 185 1,076 210 909 352 655 November 96 543 127 1,230 111 455 144 1,074 198 802 293 839 December 106 535 146 1,136 147 606 201 822 210 914 390 414

General The selected Contractor will provide all labor, supervision, materials, supplies, equipment, vehicles and all other items necessary for the operation and management of Airport Parking Facilities services at the Daytona Beach International Airport.

Facilities and Services Contractor shall:

1. Keep entry lanes and Toll Plaza lanes in good working order, clean and free from debris.

2. Keep the Toll Plaza, including the office and bathroom, and PARCS equipment neat and clean.

3. Provide mobile phones, required to be answered twenty-four (24) hours per day, seven (7) days per week, for at least one (1) onsite staff member for the County to contact.

4. Provide business equipment and supplies including but not limited to desks, facsimile machines, copiers, computers, printers, toner cartridges, paper, drinking water, cleaning supplies and any other supplies necessary to support the operation of Contractor’s office at the Airport. This obligation does not include providing computers and related equipment necessary to support the existing or future

PARCS.

5. Customer vehicle assistance

a. Provide, at its cost, equipment and supplies necessary to jump start motor vehicles, provide air to vehicle tires.

b. Provide assistance to customers who have locked keys in their cars.

c. The Contractor is not obligated to provide any other mechanical service but should make all reasonable efforts to facilitate the resolution of customer’s motor vehicle problems.

6. Provide vehicle towing services to remove illegally parked vehicles as requested by the County and in compliance with the Airport’s Towing Standard Operating Procedures.

7. Provide at least one vehicle for Contractor staff to patrol and assist customers;

vehicle must:

a. Be a truck that is new or less than one (1) year old at the effective date of the contract.

b. Be equipped with a yellow emergency light and an electronic device for warning when the vehicle is being driven in reverse.

c. Be equipped with an operational battery jump start unit, equipment to provide air for disabled vehicles, and fuel container(s) to provide fuel to customers.

d. Display the Airport and Contractor name, logo, and phone number on both sides of the vehicle. Vehicle color and side graphics will be approved by the County.

e. At all times, keep the vehicle clean, in good working order, and free of interior or exterior body damage.

8. All equipment shall be kept clean and in good operating condition at all times.

9. The County shall have the right at all times, but not the obligation, to examine all equipment, vehicles, tools, and supplies used by the Contractor, or by its officers, employees, subcontractors, or agents in the performance of the Contractor's obligations under this Contract. If any of the above is found to be unsafe or not in good working condition, the County has the right to direct the Contractor to, and the Contractor shall, remove it from service and repair or replace it promptly.

10. Contractor is responsible for risk of loss, damage or theft to supplies and equipment provided by the County.

11. Contractor shall be responsible for the security of keys to the booths and PARCS equipment at all times, shall promptly report lost or missing keys to the County and will return all keys to the County at the end of the contract.

12. Facilitate facility closures for routine maintenance, scheduled cleaning, and minor repairs.

Management & Staffing Contractor shall:

1. Provide 24/7, 365 days per year on-site management of all Airport Parking Facilities.

After operating hours, the Site Manager or Acting Manager shall be on-call to respond to County phone calls and callbacks within one (1) hour.

2. Operating Hours: The parking office shall be staffed seven (7) days per week from 5:00 a.m. local time until one hour after the last plane arrival, which is usually 1:00 a.m.

3. Perform the following functions:

a. Process parking transactions and cash and credit card payments in the exit lanes.

b. Manage and collect parking revenue for special events.

c. Answer intercom calls from customers, employees, and VIPs in the lanes.

d. Perform remote transaction processing.

e. Monitor the facility occupancy status.

f. Monitor the entry and exit lanes equipment status and immediately dispatch appropriate staff to areas needing assistance.

g. Maintain a log of daily occurrences including but not limited to maintenance, equipment malfunctions, lane closures, traffic management issues, and customer complaints. This log shall be in an electronic format and be available for the County to review the next calendar day.

h. Provide a timely response to all telephone calls for parking information, directions, etc. and direct all other calls to the proper extension.

i. Research PARCS for license plates, exception transactions, or other data as requested by the County.

j. Manage permit credentials (AVI transponders) in the current and new PARCS for the Contractor, County staff, and employees permitted access to the Airport Parking Facilities. This is a small group of users (approximately 250 active credentials) and there is no revenue collection associated with these permits.

k. Hire, supervise, and train all onsite parking staff.

l. Develop and manage customer service enhancement programs.

m. Operate, manage, and maintain a parking operation with consistently high levels of customer service.

n. Minimize or eliminate any need for the County to intervene in operational activities.

o. Minimize loss of revenue and keep operating costs at levels that the County views as appropriate.

p. Provide revenue control, quality control and audit functions.

q. Analyze data and report trends.

r. Ensure that all personnel delivering the Scope of Work are adequately trained to meet the reasonable demands of the parking customers.

s. Ensure that all Contractor personnel, including subcontractors and suppliers, shall at all times follow applicable Airport rules and regulations.

t. Provide uniforms, jackets and identification badges for all employees that interact in-person with customers as part of the Scope of Work. Uniforms, jackets, and badges are subject to prior and continued approval of the County.

u. If directed by the County, and to the extent the termination would not be in violation of federal or state employment laws, terminate (or transfer away from the Airport) any Contractor employee.

v. Provide and implement Standard Operating Procedures. Submit the Standard Operating Procedures document to the County thirty (30) days prior to the Contractor’s operational start date.

w. If implemented by the County during the Term of this Agreement, manage prebooking product and / or a frequent parker program. Contractor responsibilities and associated costs will be reflected in an amendment to this Agreement.

4. Appoint a Corporate Manager who will have overall authority for this Contract.

a. This position cost is not a reimbursable expense and shall be included in the management fee.

b. The Corporate Manager will monitor site performance and be onsite a minimum of one day every two months , to observe the operation, meet with Contractor staff, and meet with the County to review financial, operational, and customer service performance for the prior month.

5. Appoint one (1) full-time Site Manager who is the primary point of contact for the County

a. This is a salaried position but is reimbursed by the County in accordance with the all-inclusive salary submitted on the Price Proposal Form.

b. Shall devote his/her time exclusively to managing Contractor's operations at the Airport.

c. Must be an on-site employee and shall be able to be on-site at the Airport within sixty (60) minutes of being contacted by the County to be on-site.

d. As the primary point of contact for the County, all instructions and notices given by the County to the Site Manager (or Acting Manager) shall be as binding as if given to the Contractor, and all statements made by the Site Manager or (Acting Manager) shall be as binding as if made by the Contractor.

e. Authorized to represent and act on behalf of the Contractor in matters pertaining to Contractor's operations and activities and otherwise carry out the provisions of this Agreement on a daily basis.

f. Has overall daily responsibility for the parking operation and for the work to be performed by the Contractor under this Agreement.

g. Conducts monthly operational meetings with Airport management.

h. Makes cash deposits, performs the daily revenue reconciliation, and prepares daily reports.

i. Performs other tasks defined in this scope of work as needed.

j. Meets minimum qualifications as specified in the RFP.

k. The County must approve the assigned Site Manager for the duration of this Contract.

l. Contractor shall obtain approval from the County for any replacement Site Manager thirty (30) days prior to making the replacement.

m. The County reserves the right to request a replacement Site Manager, and the Contractor shall provide an approved replacement within sixty (60) days of the County’s written request submitted to the Contractor.

6. Identify Supervisors

a. This is an hourly position that is reimbursed by the County in accordance with the all-inclusive hourly rate submitted on the Cost Proposal Form (Exhibit G).

b. Must be an on-site employee.

c. Is the County’s primary point of contact when the manager is not onsite

d. Makes operational and customer-related decisions when the Site Manager is unavailable.

e. Can prepare and make cash deposits, perform the daily revenue reconciliation, and prepare daily reports. However, cannot perform these tasks on days when he/she performs cashiering duties.

f. Can perform cashier functions, respond to customer calls, address in-lane issues, and provide Level 1 PARCS maintenance.

g. Performs other tasks defined in this scope of work as needed.

h. Contractor must have a sufficient number of Supervisors such that one is on-site during any operating hour when the Site Manager is unavailable (e.g., nights, weekends, holidays, PTO, etc.)

i. Meets minimum qualifications as specified in the RFP.

j. At least one (1) supervisor must be qualified and trained to fill the Site Manager role (i.e., serve as “Acting Manager”) on an interim basis for up to 2 weeks.

7. In-Field Staff

a. This is an hourly position that is reimbursed by the County in accordance with the all-inclusive hourly rate submitted on the Price Proposal Form.

b. Must be an on-site employee.

c. Performs cashier functions, responds to customer calls, addresses in-lane issues, provides Level 1 PARCS maintenance.

d. Performs other tasks defined in this scope of work as needed.

e. Contractor must have a sufficient number to staff at least one exit lane during all operating hours and to meet the performance requirements defined herein.

f. Meets minimum qualifications as specified in the RFP.

8. Other positions

a. If the Contractor has additional customer-facing positions, the all-inclusive hourly rate for each position must be identified in the Cost Proposal Form (Exhibit G).

b. Submit the position descriptions and which scope of work items each position provides.

c. Submit the number of full-time equivalents needed per position.

9. In the event of an emergency, or as the County may from time-to-time request, Contractor shall be required to provide additional staff. Compensation to Contractor for such additional staff shall be reimbursed in accordance with Agreement terms and conditions

10. The County will endeavor to provide reasonable advance notice to Contractor of changes in staffing or schedule requirements.

Parking Operational Procedures and Standards Manual Contractor shall:

1. Within sixty (60) days of the Effective date, develop, submit, and implement a comprehensive Parking Operational Procedures and Standards Manual tailored to Daytona Beach International Airport that incorporates the management and operations plan submitted in the Contractor’s proposal. The manual shall include procedures and standards for the overall operation and management of the Airport Parking Facilities and Special Events proposed by the Contractor and approved by the County.

2. The manual shall include job responsibilities and processes for each position including but not limited to:

a. Management.

b. Maintenance.

c. Auditing and revenue reconciliation.

d. Cashiering (for current PARCS), Remote Cashiering using the Command Center RTP functionality, Handheld Cashiering, and Special Event Cashiering (for new PARCS) – include operating procedures such as opening/closing a shift, cash handling, PARCS regular and exception transaction processing, completing required documents and forms.

e. Customer service – include procedures such as monitoring the PARCS status, remote transaction processing, remotely assisting customers in the lane using the PARCS software, assisting customers in the lane, required documents and forms.

f. Offline processes – include procedures for collecting, documenting, and auditing exit transactions that occur when the PARCS is offline.

Performance Requirements

1. Entry and Exit Functions

a. All entry lanes shall be stocked with tickets, and all exit stations shall be stocked with receipt paper at all times.

b. The Contractor shall respond to lane malfunctions and broken gate arms within fifteen (15) minutes of notification.

c. The Contractor shall collect the fees and charges from all exiting vehicles. It is the responsibility of the cashier to record detailed information from all vehicles that attempt to exit without payment and contact the Site Manager or Supervisor for handling.

d. No cashier shall accumulate more than six hundred dollars ($600) in currency in the register at any given time.

e. Lane intercom calls shall be answered within ten (10) seconds of receiving the call and Contractor shall immediately assist the customer.

f. There shall be no more than six (6) vehicles in an exit lane at any given time, unless all exit lanes are open.

2. Parking Operations

a. Contractor shall monitor and manage all parking activities in the Airport Parking Facilities.

b. The Contractor shall monitor and manage traffic which includes but is not limited to: directing traffic to available parking spaces, lanes, and parking facilities; placing and removing cones, A-frames or barricades; and opening and closing of lanes.

c. The Contractor shall change all directional signage as appropriate.

d. Promptly report any suspicious or illegal activity or the presence of unauthorized persons to both the Police Department and the Airport Control Center .

e. Immediately notify the County within two (2) hours and by written report within 24 hours of every reported or known incident involving accidental injury or criminal activity, and keep a record of such incidents.

f. Protect the customers and employees from any observed hazardous conditions by placing sufficient number of orange cones and/or barriers to clearly mark the area and report such conditions immediately to the County for repairs. The items noted shall also be included in the daily operational report for record keeping.

g. Prior to installation and acceptance of the new PARCS, conduct an overnight vehicle inventory that records the license plate and space number of each vehicle parked in the Airport Parking Facilities. Upon acceptance of the new PARCS, conduct the overnight count only when the license plate recognition system is not operating or is not meeting performance specifications.

Revenue Control & Financial Management

1. Operate existing revenue control system until the new PARCS hardware/software is installed.

2. Train all personnel operating the PARCS so that they will be fully trained in the proper operation and use of the equipment prior to their assumption of duties, and all such training shall conform to the standards and requirements set forth in the Parking Operational Procedures and Standards Manual. Contractor shall provide additional training to its personnel where new equipment is installed by the County in accordance with training materials provided by the County.

3. In the event that PARCS fails to function properly, Contractor shall manually process the collection and accounting of all parking tickets payments in accordance with Parking Operational Procedures and Standards Manual and generally accepted accounting principles.

4. Collect and deposit all airport parking gross revenues.

a. Daily cash Gross Receipts shall be transported for deposit to the County’s designated depository within twenty-four (24) hours of receipt or no later than the end of the next Business Day.

5. Gross receipts will be deposited in the County’s bank daily.

6. Contractor will issue refunds and submit monthly with backup. Contractor staff performing cashiering duties shall not have the ability to issue refunds.

7. Contractor will research chargebacks and submit monthly with backup. Contractor staff performing cashiering duties shall not have the ability to issue chargebacks.

8. Contractor will reconcile revenue daily and submit via email Monday-Friday within one (1) business day following the activity. Contractor staff performing cashiering duties shall not perform the daily revenue reconciliations.

a. For cash: Include the daily PARCS report showing total cash collected with a copy of the bank deposit slip. Provide detail for any discrepancies.

b. For credit cards: Include the daily PARCS credit card summary report of revenue by credit card type and the corresponding payment gateway summary report of revenue by credit card type. Provided detail for any discrepancies and adjustments such as chargebacks and refunds.

9. Contractor shall assume all risks and responsibility for loss of funds, including, but not limited to, loss by damage, destruction, disappearance, theft, fraud, counterfeit bills/coins, or dishonesty, until all fees and charges collected by the Contractor on behalf of the County are deposited in the County’s bank.

10. Contractor shall be responsible for losses of revenue to the Airport as a result of its employees charging customers less than the amount due as determined by the difference between the amount of revenue recorded by PARCS and the actual amount collected and turned in by the employee at the end of each employee’s shift. Contractor shall prepare and submit to the County on a monthly basis a listing of such undercharge transactions showing the date, time, exit booth and transaction involved.

11. Contractor shall be responsible and liable to the County for all losses resulting from Contractor’s failure to correctly process and/or collect the parking fees as a result of its employee undercharges, and/or errors in collection of funds, including, without limitation, all losses resulting from employee dishonesty, forgery, alteration, theft, disappearance, destruction, robbery and/or burglary. The entire amount of such uncollected parking fees shall be deducted from the Airport’s monthly payment of management fee otherwise due to Contractor pursuant to the Agreement. Any losses, undercharges and overcharges shall be reconciled and determined according to the difference between the amount of revenue recorded by PARCS and the amount of collections remitted by Contractor’s employee(s) at the end of each employee work shift. All overcharges accrue to the benefit of the County and shall not be offset against any undercharges.

12. In the event that a Customer exits by unauthorized means without paying, Contractor shall make reasonable efforts to gather vehicle information and immediately notify Daytona Beach Police Department non-emergency number and the County. Contractor shall immediately prepare a report of such incident and forward it to the County.

13. Contractor shall be fully and strictly liable to the County for any loss(es) of revenue to the Airport as a result of Contractor’s acceptance of parking fee payments in any manner which is inconsistent with any provision of applicable law, the Contract or according to procedures as may be specified to Contractor from time to time in writing by the County. The County may deduct the full amount of any such loss(es) of revenue upon notice to Contractor from Airport’s monthly payment of management fee otherwise due to Contractor pursuant to the Agreement.

14. Contractor shall settle and reimburse any fees, Gross Receipts or revenue lost to the County within thirty (30) days of occurrence.

15. Contractor shall be the Merchant on Record to process credit card transactions.

a. Contractor shall have contracts with the existing payment gateway and the processor (aka clearinghouse). The new PARCS will determine which payment gateway is available for their system.

b. The current and new payment processors shall interface with the County’s bank, for the daily credit card deposits.

c. Allow the County access to the payment gateway website to view activity and confirm deposits and credit adjustments.

d. Operate in compliance with Payment Card Industry (PCI) Data Security Standard (DSS) and perform required duties to maintain such compliance.

e. Monitor credit card connectivity to the payment gateway and clearinghouse and coordinate with these providers and the PARCS provider as needed to resolve issues.

Revenue Reporting

1. Provide timely and accurate financial reporting.

2. Provide real-time dashboards and access for County staff (occupancy, revenue, transaction details).

3. Provide County staff with real-time access to the new PARCS to view activity and generate/download reports.

4. Provide daily revenue and deposit reports by email within one (1) business day following the activity.

5. Provide all other daily reporting within five (5) business days of the activity.

6. Provide monthly reports by the 10th of the month for the preceding month.

7. Daily and monthly revenue and activity report of Gross Revenues including the number and dollar amount of transactions by parking product, number and dollar amount of cash payments, number and dollar amount of credit card payments, number and dollar amount of validation discounts, and average revenue per ticket.

8. Special Event revenue is considered a separate parking product for reporting purposes.

9. Provide daily and monthly cash and credit card revenue reconciliations including adjustments to revenue.

10. Track daily adjustments to revenue by type (such as chargebacks, refunds) and provide a monthly report showing the daily adjustments by type with totals for the month.

11. Provide daily Cashier Shift reports and shift reconciliation documents. Retain for ninety (90) days.

12. Provide daily and monthly reports of the number and dollar amount of exception transactions by type, such as lost tickets, unreadable tickets, and manually overridden transactions; include supporting PARCS reports.

13. Provide daily and monthly report of peak vehicle accumulation for each parking product.

14. Provide certified annual Gross Revenue report that reconciles to the monthly revenue and activity reports. Certification shall be performed within ninety (90) days after year end by an independent accounting firm.

15. For the new PARCS, provide preventative maintenance reports and services reports showing the number and type of maintenance performed, by device, and the number and type of service calls made, by device. These reporting requirements should be included in the new PARCS requirements.

16. Provide monthly payroll tax and worker’s compensation expenses.

17. Accommodate reasonable ad-hoc report requests from the County.

18. All reports must be straightforward and if applicable are reconcilable to the PARCS reports.

Annual Budget

1. Prepare and submit an Annual Budget, for County review and approval, within thirty

(30) days of the Effective Date for the first year of the Agreement.

2. For subsequent Agreement years, prepare and submit the Annual Budget, for County review and approval, at least 90 days prior to the anniversary date of each agreement year.

3. Annual Budgets shall include all expenses and group them as reimbursable and non-reimbursable expenses as defined in Section 7 of the Agreement.

4. The approved Annual Budget may be revised by the County from time to time to address changes in the economic environment and business levels as the County deems such revisions necessary and appropriate. The County may request that Contractor prepare and submit a revised mid-year annual budget to evaluate expenses for the remainder of the year.

Operational Reporting

1. Provide monthly operating reports by the 10th of the month for the preceding month.

This includes:

a. Peak and average occupancy by day of week.

b. Duration and fee report showing the number of transactions by time increment including revenue by time increment.

c. Number of manual gate vends by day and by lane, with reasons for the gate vends.

d. Number and type of Customer vehicle assists performed.

e. Abandoned vehicle reports showing vehicle tag, registration, days parked, and monies owed.

f. Customer service comments/complaints.

g. Secret shopper reports.

h. Accident/Incident/Damage reports.

i. Lost and Found activity.

2. Provide other operational data as requested by the County.

Signage & Rate Changes

1. Contractor will manage operational status signs. County will manage other public signage related to parking.

2. County will advise Contractor at least three (3) days before rate changes.

3. Contractor will manage rate changes in the PARCS.

PARCS Maintenance

1. The Contractor shall be responsible for operating the PARCS utilized by the County in each area of the Airport Parking Facilities. Contractor shall be familiar with all components of the PARCS utilized by the Airport and understands and is capable of demonstrating efficient operational knowledge of the PARCS.

2. Contractor management and staff shall have full operational and working knowledge of the PARCS at the Airport.

3. The PARCS and all its associating equipment in use at the Airport shall remain the property of the County.

4. Contractor acts as the County’s representative and coordinates with the PARCS provider as needed for preventative maintenance, system repairs, upgrades and added equipment and features, and rate changes.

5. Contractor meets at least bi-weekly with the PARCS provider to review outstanding service tickets and discuss system and service performance.

6. Contractor performs Level 1 maintenance – replace gate arms, load stock, clear receipt jams, rebooting, exterior cleaning.

7. Notwithstanding the foregoing, any maintenance or repairs required to be performed on the PARCS as a result of damage caused by the Contractor’s misuse, abuse or negligent operation of the PARCS shall be performed at the Contractor’s sole cost and expense.

8. Contractor contacts the PARCS provider for service and submits and tracks service tickets.

9. Contractor monitors the PARCS provider’s performance of contractual service levels for repair response times, repair completion times, and amount of scheduled preventative maintenance that is completed.

10. Contractor obtains reports from the PARCS provider of scheduled and completed preventative maintenance by lane, and the number of repair service calls by issue and by lane device when applicable. These reports are submitted to the County each month. If these reports are not contractually required with the current PARCS, this requirement is only required for the new PARCS.

11. Contractor manages and maintains the PARCS spare inventory.

New PARCS Procurement, Installation, & Support Services

1. After award, within thirty (30) days of the Effective Date, the Contractor will begin the implementation of the new PARCS requirements.

2. New PARCS will comply with the requirements in Exhibit B (PARCS Specifications).

3. The County shall own the PARCS and related data and have real-time access to the

PARCS.

4. The Contractor shall fully manage the PARCS installation and provide weekly updates to the County.

5. The Contractor shall allow any County employee or its representative to participate in the PARCS project including weekly project meetings, design meetings, construction/installation meetings, and testing phases.

6. The Contractor shall participate in the PARCS testing procedures and project punch list closeout as defined in Exhibit B (PARCS Specifications).

7. The Contractor shall coordinate PARCS staff training for the Contractor and County employees.

8. The Contractor shall update the standard operating procedures reflecting changes from the new PARCS.

9. The Contractor shall submit in writing the recommendation to accept the PARCS when the installation is complete and shall submit to the County the documents showing that the:

a. PARCS testing was successfully completed

b. Contractor and County staff are trained

c. Project punch list is closed

10. The County must approve the PARCS acceptance before the Contractor closes the PARCS project.

11. All new and current PARCS data is owned by the County and shall not be used by the Contractor without prior written consent from the County.