Exhibit_2_-_24-163-RFP_Terminal_C_Train_Station_Staffing.xlsx

The document is a staffing breakdown spreadsheet from the Greater Orlando Aviation Authority for Customer Service Ambassadors at Terminal C and Train Station, detailing a comprehensive staffing plan for the Orlando International Airport. The contract opportunity seeks to provide professional personnel to ensure courteous and safe passenger movement, with an anticipated start date of June 1, 2024, and a five-year contract term. The staffing plan includes 100 total full-time equivalent (FTE) positions across multiple roles, including 1 Manager, 2 Assistant Managers, 1 Admin staff, 4 Supervisors, 6 Leads, and various Ambassador levels with different responsibilities at C Level, Checkpoint, Airsides, and Train Station.

The solicitation includes a Minority and Women-owned Business Enterprise (MWBE) participation goal of 20%, with specific restrictions on secondary employment for contract employees. The staffing breakdown reveals a detailed allocation of daily, weekly, and annual hours across different Ambassador levels, ranging from Level 1 to Level 6, with the Train Station Ambassadors representing the largest group at 22 FTEs and 45,864 annual hours. Contractor employees are required to perform duties as specified by the Airport Authorized Representative, with an emphasis on professional, reliable customer support and passenger assistance throughout the airport's terminals and train station.