Exhibit_1_-_24-163-RFP_Terminal_A_B_Staffing.xlsx

The document is a staffing breakdown spreadsheet for the Greater Orlando Aviation Authority's Customer Service Ambassadors contract for Terminals A and B at Orlando International Airport. The solicitation seeks to provide professional personnel for passenger support and customer service, with a contract term of five years starting approximately June 1, 2024. The staffing plan details a comprehensive workforce of 120 total full-time equivalent (FTE) employees, including 1 manager, 2 assistant managers, 1 administrative staff, 4 supervisors, 6 leads, and 106 ambassadors across various service levels and locations such as airsides and checkpoints.

The contract opportunity includes a 20% Minority/Women-owned Business Enterprise (MWBE) participation goal and specific restrictions on secondary employment for contract employees. The staffing breakdown indicates a nuanced approach to service delivery, with tiered ambassador roles (Levels 1-3) and specialized positions for different airport areas. The annual staffing hours range from 2,080 hours for management positions to 58,968 hours for checkpoint ambassadors, totaling approximately 209,296 annual labor hours. Employees will be responsible for ensuring courteous, safe, and efficient pedestrian movement throughout the airport terminals and train station, working under the direction of the Airport Authorized Representative.