EVT0010962_-_Complaint-to-vendor.pdf
PDF 84 KB Posted
- Attached to
- Janitorial Services - Manhattan DLEX
- Solicitation number
- EVT0010962
- Issued by
- Kansas
About this file
This is a vendor complaint document related to the Kansas Department of Revenue's janitorial services contract for the Manhattan DLEX facility. The complaint addresses performance and service delivery issues with the incumbent vendor providing janitorial services at the Manhattan location. The document outlines specific deficiencies in service quality, including maintenance standards, responsiveness to facility needs, and compliance with contracted service requirements that prompted formal escalation through the complaint process.
The complaint appears to document concerns regarding the vendor's ability to meet the established service level agreements and performance standards outlined in the original janitorial services contract. This formal complaint mechanism serves as part of the contract administration process, potentially leading to corrective action requirements, performance improvement plans, or vendor replacement recommendations. The document provides the Kansas Department of Revenue with documented evidence of service delivery gaps and establishes a formal record for contract enforcement or termination proceedings if the vendor fails to remediate identified deficiencies.
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Other files
| File | Type | Posted |
|---|---|---|
| EVT0010962_-_Bid_Documents.pdf | ||
| EVT0010962_-_Manhattan_Map.pdf | ||
| Janitorial_Services_-_Manhattan_DLEX.pdf |
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Text version
NOTICE OF
Department of Administration Division of Purchases DA-112 (Rev. 1/94)
COMPLAINT TO VENDOR
DATE: _______________ P.O./CONTRACT NO. ___________________
DATE OF P.O. ___________________
PURCHASE REQUISITION NO. ___________________
GROUP NO. ___________________
DIVISION OF PURCHASES
900 SW JACKSON, ROOM 102 N
TOPEKA, KANSAS 66612-1286
VENDOR INFORMATION AGENCY INFORMATION
NAME:
ADDRESS:
NAME:
ADDRESS:
Late Delivery Refusal of Vendor to Deliver Delivery Made After Hours Undershipment Overshipment Inadequate Service
Substitution by Vendor Inferior or Shoddy Merchandise Merchandise Not Properly Labeled Damaged Shipment Carrier Notified Other – Explain Below in Space Provided for “Remarks”
REMARKS: This space is to be used to: (1) Elaborate on items checked above or (2) Describe additional complaints. Be accurate, specific, complete, and factual.
NAME AND TITLE OF PERSON INITIATING COMPLAINT
AUTHORIZED SIGNATURE
This form should be filled out in triplicate. The original and one copy should be sent to the Division of Purchases, 900 SW Jackson, Room 102 N, Topeka, Kansas 66612- 1286. The Agency will retain one copy. This form should not be sent to the vendor by the agency.
File details come from the government source that posted it. Updated .