Evt_Org_Survey_Sample.pdf
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- Attached to
- Digital Signage Network Services
- Solicitation number
- 25-S-016
- Issued by
- District of Columbia
About this file
This document is a comprehensive service evaluation survey for the Walter E. Washington Convention Center (WEWCC), covering multiple service categories including Convention Management, Food and Beverage Services, Utilities, Telecommunications, Audio-Visual Services, Rigging, Digital Signage, Center Services, Public Safety, and Destination DC services. The survey is designed to assess event organizers' experiences across various operational aspects of the convention center, with sections rating pre-event communication, on-site service quality, staff professionalism, and overall satisfaction.
The survey includes detailed rating sections for each service category, allowing event organizers to provide feedback on specific elements such as pre-event follow-up, service setup, on-site courtesy, and overall performance. While no specific event details are completed in this template document, the survey is structured to capture quantitative and qualitative assessments across Quarter-to-Date (QTD), Year-to-Date (YTD) averages, and quarterly trends. The final section includes open-ended questions about recommending the convention center, potential testimonials, areas for service improvement, and recognition of exceptional staff members. The document appears to be a standard feedback tool used to continuously monitor and improve service quality at the Walter E. Washington Convention Center.
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Text version
Event Organizer:
Event:
Event Dates:
1. Convention Management/Event Manager
Event Organizer
QTD
Average
YTD Average QTR Trend
Did your Event Manager provide you with the information you needed to make good planning decision for your event?
Pre-event follow-up on details Quality of information from Convention Mgmt Team Received Event Resume in advance Event Resume contained all required info On-site professionalism On-site follow-up
Average, Event Services #DIV/0! #DIV/0! #DIV/0!
Comments:
2. Convention Center Sales Event Organizer
QTD
Average
YTD Average QTR Trend
Did your Convention Center sales team representative provide you with the information you needed to make good planning decisions before your event was taken up by your Event Manager?
Pre-event follow-up on details Quality of the information from the Sales team Contact with WEWCC Sales Manager on-site during event
Average, Convention Center Sales #DIV/0! #DIV/0! #DIV/0!
Comments:
No additional comments
No additional comments
3. Food and Beverage Services Event Organizer
QTD
Average
YTD Average QTR Trend
Ordered F&B or other services from Aramark Did your Food and Beverage Sales Manager give you the information you needed to make good decisions regarding your F&B options?
Pre-event follow-up on details Clarity of banquet contracts On-site follow-up On-site professionalism Flexibility to change Quality of Food and Beverage Courtesy and professionalism of service staff Quality of service Retail food service Overall Satisfaction
Average, Food and Beverage Services #DIV/0! #DIV/0! #DIV/0!
Comments:
4. Sustainability Event Manager provided information about sustainable/healthy venue initiaves for inclusion in planning event F&B Manager provided information about sustainable/heart-healthy food options for catering F&B Manager provided information about sustainable/heart-healthy food options for retail/concessions
5. Utility Services Event
QTD
Average
YTD Average QTR Trend
Ordered electrical or plumbing services from Hi-Tech?
Did your services work properly during your event?
Did your services meet your needs during your event?
Pre-event follow-up on details ~ Set-up complete as requested ~ On-site follow-up ~ On-site courtesy and professionalism of service staff ~
Average, Utilities Services #DIV/0! #DIV/0! #DIV/0! ~
Comments:
6. Telecommunications/ Technology Services
Event Organizer
QTD
Average
YTD Average QTR Trend
Ordered technology services from Smart City Washington?
Did your services work properly during your event?
Did your services meet your needs during your event?
Pre-event follow-up on details Set-up as requested On-site follow-up On-site courtesy and professionalism of service staff
Average, Telecommunications Services #DIV/0! #DIV/0! #DIV/0! ~
Comments
No additional comments
7. Audio-Visual Services (In-House Only) Event
QTD
Average
YTD Average QTR Trend
Ordered AV or presentation services from Projection?
Did your services work properly during your event?
Did your services meet your needs during your event?
Pre-event follow-up on details Set-up as requested On-site follow-up On-site courtesy and professionalism of service staff
Average, Audio-Visual Services #DIV/0! #DIV/0! #DIV/0! ~
Comments:
8. Rigging Services Event Organizer
QTD
Average
YTD Average QTR Trend
Ordered rigging services from GLP?
Pre-event follow-up on details ~ On-site follow-up ~ On-site courtesy and professionalism of service staff ~
Average, Rigging Services #DIV/0! #DIV/0! #DIV/0! ~
Comments:
No additional comments
9. Digital Signage Services Event
QTD
Average
YTD Average QTR Trend
Ordered services from Digital Conventions?
Did your services work properly during your event?
Did your services meet your needs during your event?
Pre-event follow-up on details ~ Set-up as requested ~ On-site follow-up ~ On-site courtesy and professionalism of service staff ~
Average, Digital Signage Services #DIV/0! #DIV/0! #DIV/0! ~
Comments
10. Center Services Event Organizer
QTD
Average
YTD Average QTR Trend
Meeting setups ~ Overall cleanliness ~ Staff courtesy and professionalism ~ Temperature -- Meeting Rooms ~ Temperature -- Exhibit Halls ~ Overall appearance of the Center ~
Average, Center Services #DIV/0! #DIV/0! #DIV/0! ~
Comments
10. Public Safety Event Organizer
QTD
Average
YTD Average QTR Trend
WEWCC Security Transportation Services Guest Services/"Ask Me" Staff
Average, Public Safety #DIV/0! #DIV/0! #DIV/0!
Comments
No additional comments
No additional comments
11. Destination DC Event
QTD
Average
YTD Average QTR Trend
Did you book your event through DDC, or utilize any services from DDC for your event?
Do you believe that you were well-informed by your DDC Sales Manager about the suitability of the convention center for your event?
Do you believe that you were well-informed by your DDC Sales Manager about the District's leisure, entertainment, dining and shopping opportunities for your attendees during your event?
DDC Sales Manager contact on-site during event ~
DDC arrangements for site meetings, planning meetings, etc. ~
DDC registration and temporary labor service ~
DDC welcoming services ~
DDC pre- and post-event meeting services ~
Average, DDC #DIV/0! #DIV/0! #DIV/0! ~
Comments
12. Overall impressions of Walter E.
Washington Convention Center
Event Organizer
QTD
Average
YTD Average QTR Trend
Met expectations ~ Overall condition of the convention center ~ Overall quality of service ~ Overall satisfaction ~
13. Compared to other comparable first-tier convention centers, how would you evaluate WEWCC
Event Organizer
Overall condition of convention center Overall quality of service Overall satisfaction
Will you recommend the Walter E.
Washington Convention Center to others?
Will you consider writing a testimonial letter describing your experience at the Walter E.
Washington Convention Center?
Is there any area relative to service that you feel convention center management should focus on?
Is there any member of the staff that you feel offered you that "wow" service experience?
Evt Org Template
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