ESBD_573393_1793812917412_Exhibit 2 Warranty Resolution Form.docx
DOCX document 31 KB Posted
- Attached to
- FY27 Groceries for San Antonio State Hospital
- Solicitation number
- HHS0018137
- Issued by
- Texas
About this file
This is a Warranty and Complaint Resolution Form submitted by the Texas Health and Human Services Commission for the procurement of FY27 groceries for San Antonio State Hospital under Invitation for Bid (IFB) HHS0018137. The contract period runs from the date of award through August 31, 2027. The form requires contractors to certify that delivered products comply with all contractual requirements and to guarantee resolution of complaints related to local groceries within 90 days of receipt. As part of the complaint resolution process, contractors must provide a designated point of contact, conduct cause and effect analysis, implement corrective and preventive actions, and offer reimbursement or product replacement as agreed upon by HHSC. If any delivered product is found to be non-specification in whole or in part, the entire shipment will be reimbursed or replaced by the vendor at no cost to HHSC.
Associated investigation costs borne by the contractor include storage fees beginning on the tenth day after vendor notification, HHSC employee labor costs at $20 per hour beginning thirty days after notification, sample and shipping costs, and third-party laboratory testing conducted at an FSIS-approved and accredited facility. Vendors must respond to problem notifications within 72 hours. Failure to provide acceptable resolution or meet required timeframes will result in vendor tracking reports and potential discontinuation of future HHSC food awards to the vendor and manufacturer. This signed form must be submitted with the bid and requires authorization by a company officer with the authority to enter into fiscally and legally binding contracts.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of FY27 Groceries for San Antonio State Hospital
IFB: HHS0018137
Date of Award through August 31, 2027
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .