ESBD_558785_1789507972074_26-27 Att A Vendor Questions - Locksmith Services.doc
DOC document 100 KB Posted
- Attached to
- Locksmith Services
- Solicitation number
- 26_27
- Issued by
- Texas
About this file
This is a vendor proposal response form for BakerRipley's RFP 26-27 for Locksmith Services in Texas. The document serves as Attachment A and requires vendors to provide detailed responses to 52 questions organized into five categories: Company Narrative, Vendor Experience & Qualifications, Back-Office Administration, Safety & Training, and Customer Service. Vendors must address their company mission, competitive advantages, community involvement, experience with locksmith services, technical capabilities including work on restrictive systems and specific hardware brands, response times for service calls, capacity to service multiple BakerRipley locations, use of subcontractors, staffing levels in the greater Houston area, experience with school safety hardware and Texas Education Agency compliance, and familiarity with fire codes and NFPA 101 standards. Additionally, vendors must provide three non-BakerRipley references from similar organizations served within the last three years, specify their company license number and expiration date, and submit a certificate of insurance with their proposal.
The form requires vendors to disclose critical administrative and operational information including criminal background check and drug testing procedures for employees, accounting systems and invoicing procedures, sample invoices, warranty offerings on labor and materials, company holidays, OSHA violation history, employee training programs, and customer service protocols. Vendors must declare any felony convictions of owners or operators, pending business transactions or acquisitions, litigation involvement within the past five years, loan defaults, IRS compliance status, employee turnover rates, safety programs, and communication systems for managing technician work. The document explicitly prohibits handwritten responses and requires strict adherence to the prescribed formatting, with vendors instructed not to alter the document structure.
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BakerRipley RFP 26-27 Locksmith Services Attachment A – Vendor Proposal Responses and Qualifications Company Name:
Legal Name (name that matches IRS records):
Payee Name (dba/aka):
Contact Name:
Contact Email:
Contact Telephone Number:
Vendor must type responses to the following questions (handwritten responses are not acceptable):
Do not change the formatting of this document.
COMPANY NARRATIVE
1. Company Narrative - State your company’s mission, vision, and its overall operation including company structure, office locations, type of services provided, geographic information, years of operation.
Vendor Response:
2. What sets your company apart from your competitors?
Vendor Response:
3. Is your company willing to offer BakerRipley any transition or retention incentives, (for example: monthly credit, or percentage off annual service value, donation to our organization)? If yes, describe fully and quantify completely.
Vendor Response:
4. Describe your Community Involvement – proposer demonstrates active participation in bringing positive, measurable change to both the communities in which they operate and in their business. Community involvement can include employee volunteer days, enduring nonprofit partnerships, donations, and advocacy in community initiatives etc.; if applicable.
Vendor Response:
VENDOR EXPERIENCE & QUALIFICATIONS
5. Vendor’s Experience - Describe your company’s current or past experience in providing the proposed services, skill level, experience, and opportunities for creativity and innovation. Please include a list of services of similar size and scope as the project. Your response should correspond with references listed in question 29.
Vendor Response:
6. Is Locksmith Services your primary business or a “add on”?
Vendor Response:
7. What industries does your company serve?
Vendor Response:
8. Provide a list of services your company provides.
Vendor Response:
9. What key system does your company use?
Vendor Response:
10. Can your company work on a restrictive system?
Vendor Response:
11. Is your company capable of cutting a key from a number and brand?
Vendor Response:
12. Please list the specific hardware, lock, and access control brands your company is certified to install, maintain, and service.
Vendor Response:
13. Is your company prepared to provide an MX key blank? If yes, please explain.
Vendor Response:
14. What is your response time for requests and service calls?
Vendor Response:
15. Does your company provide 24/7 emergency service with same day response time?
Vendor Response:
16. Does your company have mobile service?
Vendor Response:
17. Does your company have the capacity to service these Agency locations per Attachment C? Locations may be added or deleted by Agency at any time, click here to see a complete list of our locations.
Vendor Response:
18. Identify any requirements within this RFP of which your company is unable to fully comply.
Vendor Response:
19. In what instance and how often does your company use subcontractors? Please be aware that the use of subcontractors must be approved by the Facilities Management Team on an as-needed basis.
Vendor Response:
a. Provide a list of subcontractors and the services you would use for this RFP. Include their license number and expiration date, if applicable.
Vendor Response:
b. Who does each of your subcontractors use to perform their criminal background checks, if any, for their employees?
Vendor Response:
c. Who does each of your subcontractors use to perform their drug testing (e.g. pre-employment, random, post-accident), if any, for their employees?
Vendor Response:
20. Has your company had to respond to a natural disaster (e.g., fire, building flood) within the last five (5) years? If yes, briefly describe what the disaster was and what service(s) were performed.
Vendor Response:
a. Briefly describe the most important lesson you learned from the experience, if applicable.
Vendor Response:
21. How many new hires in the last six (6) months in the greater Houston area?
Vendor Response:
| Personnel |
| Quantity |
Locksmith Technicians
Locksmith Apprentice
Master Locksmith
Customer Service Representative
Access Control Technician
Safe and Lock Technician
Admin Staff
22. How many employees does your company have (list by position) in the greater Houston area?
Vendor Response:
| Personnel |
| Quantity |
| Certifications |
Locksmith Technicians
Locksmith Apprentice
Master Locksmith
Customer Service Representative
Access Control Technician
Safe and Lock Technician
Admin Staff
23. Currently how many company vehicles does your company have in the greater Houston area?
Vendor Response:
24. Can you handle high-tech security systems? If yes, describe in detail.
Vendor Response:
25. What’s your turnaround time for lock changes or replacements?
Vendor Response:
26. Do you have experience providing school safety hardware? If yes, describe in detail.
Vendor Response:
27. Do you understand Texas Education Agency (TEA) safety compliance? If yes, describe in detail.
Vendor Response:
28. Are you familiar with current fire codes and National Fire Protection Association (NFPA) 101 for school doors?
Vendor Response:
29. *List three (3) non BakerRipley references of similar size and scope in which you have provided Locksmith Services within the last three (3) years. These references should correspond with vendor experience question number 5.
Company #1
Contact Name:
Company Name:
Address:
| Telephone Number (s) |
| Office: |
| Cell: |
Email:
| Contract Term: |
| Start Date: |
| End Date: |
Type of Business: (e.g., school, restaurant, bank, healthcare, etc.)
# Of locations serviced:
Services Provided:
Company #2
Contact Name:
Company Name:
Address:
| Telephone Number (s) |
| Office: |
| Cell: |
Email:
| Contract Term: |
| Start Date: |
| End Date: |
Type of Business: (e.g., school, restaurant, bank, healthcare, etc.)
# Of locations serviced:
Services Provided:
Company #3
Contact Name:
Company Name:
Address:
| Telephone Number (s) |
| Office: |
| Cell: |
Email:
| Contract Term: |
| Start Date: |
| End Date: |
Type of Business: (e.g., school, restaurant, bank, healthcare, etc.)
# Of locations serviced:
Services Provided:
*It is important that you provide references. We will only contact your references if you are a finalist, and we will notify you first.
BACK-OFFICE ADMINISTRATION
30. Describe your company’s requirements for criminal background checks and drug testing, if any, for employees.
a. Do you conduct background checks on your employees? If yes, please describe and include who performs these checks for your company.
Vendor Response:
b. Do you perform drug testing (e.g. pre-employment, random, post-accident) on your employees? If yes, please describe and include who performs this testing for your company.
Vendor Response:
31. Provide a brief description of your company’s accounting system, internal controls, and invoicing procedures.
a. What accounting system/software do you use?
Vendor Response:
b. What are your key internal controls?
Vendor Response:
c. What are your invoicing procedures to ensure accuracy?
Vendor Response:
32. Please provide a sample of your invoice.
Vendor Response:
a. If your standard invoice does not include (PO number and the name of the person who placed that order) that our Accounts Payables department needs, are you open to adding this additional information?
Vendor Response:
33. Has any owner or operators been convicted of a felony or owe child support? If yes, please provide details and how long ago.
Vendor Response:
34. Is your company currently for sale or involved in any transaction to expand or to become acquired by another business entity? If yes, please explain in detail.
Vendor Response:
35. Is your company currently or has been previously involved in any lawsuit or litigation, and/or any of your subcontractors within the last five (5) years? If yes, please explain in detail.
Vendor Response:
36. Is your company currently in default on any loan agreement or financial agreement with any bank, financial institution, or other entity? If yes, please explain in detail.
Vendor Response:
37. Is your company in good standing with the Internal Revenue Service (IRS)? If not, please explain in detail.
Vendor Response:
38. What was your employee turnover rate for 2025 in the greater Houston area?
Vendor Response:
39. Do you offer a warranty on labor and materials? If yes, please describe it in detail.
Vendor Response:
40. Provide a list of your company holidays.
Vendor Response:
41. Provide your company license number and expiration date.
Vendor Response:
42. Provide details on any associations, certifications, memberships, or trade-industry organizations with which your company is currently affiliated, if any.
Vendor Response:
43. Please attach a copy of your certificate of insurance.
Vendor Response:
SAFETY & TRAINING
44. Describe your safety program, if any.
Vendor Response:
45. Has your company had any OSHA violations within the past five (5) years? If yes, describe.
Vendor Response:
46. What type of training does your company offer or require your employees to have, if any?
Vendor Response:
CUSTOMER SERVICE
47. Describe the systems your company uses to communicate between supervisors, office staff, and service technicians.
Vendor Response:
48. Describe the system you use to assign, track, and evaluate work performed by your employees.
Vendor Response:
49. Describe your existing customer service program.
Vendor Response:
50. How do you monitor customer satisfaction?
Vendor Response:
51. How do you handle customer complaints?
Vendor Response:
52. Describe your communication plan to assure proper communication between your technicians and Agency.
Vendor Response:
Pg. 6 RFP 26-27 Locksmith Services – Att. A – Vendor Questions
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