ESBD_556289_1788551637655_Exhibit E - Vendor Reference Form.pdf
PDF 184 KB Posted
- Attached to
- Event Planner
- Solicitation number
- 371-00026
- Issued by
- Texas
About this file
This is a Vendor Reference Form issued by Texas Cyber Command (TXCC) for Request for Offer 371-000XX, designed to evaluate vendor performance for products and services. The form is completed in two sections: the vendor requesting the reference provides basic contract information including vendor name, product/services category, prime contractor and subcontractor details, performance dates, and total estimated contract dollar amount; the customer providing the reference then rates the vendor across ten evaluation criteria using a four-point scale (0-3) plus a "Not Applicable" option. The evaluation categories assess quality of solicitation products/services, cost management, timeliness of performance, and business relations with customer satisfaction. References must be submitted to txcc.procurement@txcc.texas.gov no later than the specified deadline date at 2:00 PM.
The scoring rubric defines performance expectations at each rating level: Excellent (3) indicates no quality, cost, or delivery problems with effective and responsive issue resolution; Satisfactory (2) means nonconformances do not impact contract requirements with usually effective responses; Marginal (1) reflects minor issues requiring minimal agency resources; and Unsatisfactory (0) indicates nonconformances that compromise achievement of contract requirements. The form concludes with open-ended comment sections and yes/no questions asking whether the vendor should be used again and recommended to others, followed by fields for the rater's name, date, organization, title, phone number, and email address for contact verification.
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Version 1.0 Page 1 of 3 Rev. XX/XX/XXXX
EXHIBIT E - VENDOR REFERENCE
Project Name
Request for Offer 371-000XX REFERENCE DEADLINE TO TXCC: No later than {{VendorReferenceDeadlineDate}} at 2:00 PM
Texas Cyber Command (TXCC) requests your assistance in providing a Vendor reference for this Request for Offer (RFO) that has been issued. The Vendor that is responding to this RFO is providing this document for you to fill out and return directly to TXCC at the following email address: txcc.procurement@txcc.texas.gov.
This portion to be completed by the Vendor requesting reference information Vendor Name_________________________________ Insert Type of Product/Services Category (e.g., Software) _______________________________________________ Prime Contractor ______________________________________________________________________________ Subcontractor(s) ______________________________________________________________________________ Dates of Performance: Starting Date __________________ Ending Date _____________________ Total Est. Contract Dollar Amount $___________________
This portion to be completed by the Customer providing reference and returned to TXCC at txcc.procurement@txcc.texas.gov.
Rating: (0) Unsatisfactory; (1) Marginally Satisfactory; (2) Satisfactory; (3) Exceeds Expectations; N/A. Not Applicable Definitions for each rating category are contained on the following page.
Please provide your opinion by rating the following:
Quality of Solicitation Product/Services
1. Have you purchased any Product/Services from this Vendor in the past two (2) years? ☐Yes ☐No
2. Vendor’s ability to provide the products or services in a timely manner? ☐0 ☐1 ☐2 ☐3 ☐N/A
3. Vendor’s knowledge of and ability to answer questions about the products? ☐0 ☐1 ☐2 ☐3 ☐N/A
4. Vendor’s ability to resolve problems? ☐0 ☐1 ☐2 ☐3 ☐N/A
Cost
5. Timely, current, accurate & complete invoices. ☐0 ☐1 ☐2 ☐3 ☐N/A
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Timeliness of Performance
6. Adherence to delivery schedule (major tasks, milestones) ☐0 ☐1 ☐2 ☐3 ☐N/A
Business Relations & Customer Satisfaction
7. Effectively communicated with customer management and staff. ☐0 ☐1 ☐2 ☐3 ☐N/A
8. Vendor personnel (professional, cooperative, and flexible). ☐0 ☐1 ☐2 ☐3 ☐N/A
9. Vendor’s attitude toward customer service ☐0 ☐1 ☐2 ☐3 ☐N/A
10. Overall satisfaction with Vendor ☐0 ☐1 ☐2 ☐3 ☐N/A
Comments: (Please use additional page if necessary)
In your opinion, should this Vendor be used again for Product/Services? ☐Yes ☐No In your opinion, should this Vendor be recommended to others? ☐Yes ☐No
Rater’s Name:___________________________________________________ Date:_______________ Organization:________________________________________________________________________________ Title:______________________________ Phone Number:__________________ Email address:______________________
Version 1.0 Page 3 of 3
Vendor Reference Evaluation Scoring
Excellent (3) There are no quality problems. There are no cost issues. There are no delays. Responses to inquiries, technical, service, and administrative issues are effective and responsive.
Satisfactory (2) Nonconformances do not impact achievement of contract requirements.
Cost issues do not impact achievement of contract requirements.
Delays do not impact achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is usually effective and responsive.
Marginal (1) Nonconformances require minor Agency resources to ensure achievement of contract requirements.
Cost issues require minor Agency resources to ensure achievement of contract requirements.
Delays require minor Agency resources to ensure achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is somewhat effective and responsive.
Unsatisfactory (0) Nonconformances are compromising the achievement of contract requirements.
Cost issues are compromising performance of contract requirements.
Delays are compromising the achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is not effective and responsive.
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