ESBD_548682_1786632889131_Exhibit 2 Warranty Resolution Form.docx
DOCX document 31 KB Posted
- Attached to
- FY27 Groceries for Big Spring State
- Solicitation number
- HHS0017660V2
- Issued by
- Texas
About this file
This is a Warranty and Complaint Resolution Form submitted by the Texas Health and Human Services Commission (HHSC) for the procurement of groceries for Big Spring State Hospital under Invitation for Bid (IFB) HHS0017660V2. The contract runs from the date of award through August 31, 2027. Bidders must submit this signed form as part of their bid submission. The contractor must guarantee that all delivered products comply with contractual requirements and commit to resolving complaints received on local groceries within 90 days of notification.
The form establishes specific terms for complaint resolution and associated costs. Contractors must provide a designated point of contact, conduct cause and effect analyses, implement corrective and preventive actions, and offer reimbursement or product replacement at HHSC's discretion. Associated costs borne by the vendor include storage costs beginning on the tenth day after notification, HHSC employee time at $20 per hour beginning 30 days after notification, sample and shipping costs, warehouse costs, and third-party laboratory testing at FSIS-approved facilities. If delivered products are found to be non-specification in any part, the entire shipment must be reimbursed or replaced by the vendor regardless of production run dates. Vendors must respond to problems within 72 hours of HHSC notification, and failure to meet required resolution timeframes or provide acceptable responses will result in vendor tracking reports and discontinuation of HHSC food awards to both the vendor and manufacturer. The form must be signed by a company officer with authority to enter into fiscally and legally binding contracts.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of FY27 Groceries for Big Spring State Hospital
IFB: HHS0017660V2
Date of Award through August 31, 2027
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .