ESBD_548217_1786462363114_Exhibit 2 Warranty Resolution.docx
DOCX document 31 KB Posted
- Solicitation number
- HHS0017871
- Issued by
- Texas
About this file
This is a Warranty and Complaint Resolution Form submitted by the Texas Health and Human Services Commission for the procurement of Coca Cola products for the Mexia State Supported Living Center under IFB HHS0017871. The contract period runs from September 1, 2026, through August 31, 2027, with renewal options available. The form serves as a binding agreement that must be submitted with the vendor's bid and requires certification by a company officer with authority to enter into fiscal and legal contracts on behalf of the organization.
The warranty and complaint resolution requirements establish specific performance standards and financial accountability measures. Vendors must guarantee product compliance with all contractual requirements and commit to resolving complaints within 90 days, including provision of a point of contact, root cause analysis, corrective and preventive actions, and reimbursement or product replacement as agreed by HHSC. Associated investigation costs borne by the contractor include storage costs beginning on the tenth day after vendor notification, HHSC employee time at $20 per hour beginning 30 days after notification, sample and shipping costs, and third-party laboratory testing at an FSIS-approved facility. If delivered products are found to be non-specification in any part, the entire shipment will be reimbursed or replaced without regard to production run dates. Vendors must respond to problem notifications within 72 hours, and failure to meet resolution standards or timeframes may result in vendor tracking reports and discontinuation of HHSC food awards to both the vendor and manufacturer.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of various grocery items for FY27 Coca Cola Products for Mexia State Supported Living Center
IFB: HHS0017871
September 01, 2026, through August 31, 2027, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .