ESBD_545388_1785871256717_Exhibit 2 Warranty Resolution Form.docx
DOCX document 31 KB Posted
- Solicitation number
- HHS0017798
- Issued by
- Lampasas County, Texas
About this file
This is a Warranty and Complaint Resolution Form submitted by the Texas Health and Human Services Commission for the procurement of fiscal year 2027 canteen groceries for Mexia State Supported Living Center under IFB HHS0017798. The contract award period extends through August 31, 2027, with renewal options available. The form serves as a binding agreement that must be submitted with the bid and requires certification by a company officer with authority to enter into fiscally and legally binding contracts on behalf of the organization.
The form establishes critical warranty and complaint resolution requirements that the contractor must guarantee. The vendor must warrant that all delivered products comply with contractual requirements and commits to resolving complaints received on local groceries within 90 days. In the event of non-compliant deliveries, the entire shipment will be reimbursed or replaced at the vendor's expense without consideration for production run dates. The contractor is required to respond to problem notifications within 72 hours and must bear associated investigation costs, including storage costs beginning on the tenth day after vendor notification, HHSC employee labor at $20 per hour beginning thirty days after notification, sample and shipping expenses, and third-party laboratory testing costs at FSIS-approved and accredited facilities. Failure to provide acceptable resolution within required timeframes will result in vendor tracking reports and discontinuation of HHSC food awards to both the vendor and manufacturer.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of FY27 Canteen Groceries for Mexia State Supported Living Center
IFB: HHS0017798
Date of Award through August 31, 2027, plus Renewals.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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