ESBD_544344_1785353630141_HHS0017445_V2_Exhibit_2_ Warranty_Resolution.docx
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- Attached to
- Bread and Bakery Products
- Solicitation number
- HHS0017445_V2
- Issued by
- Texas
About this file
This is a Warranty and Complaint Resolution Form for the Texas Health and Human Services Commission (HHSC) related to the procurement of bread and bakery products for HHSC State Hospitals and State Supported Living Centers under Invitation for Bid (IFB) 529-HHS0017445_V2. The contract award period runs from September 1, 2026, through August 31, 2027, with renewal options available. The contractor must certify compliance with all contractual requirements and guarantee resolution of complaints within 90 days of receipt. As part of the complaint resolution process, the contractor must designate a point of contact, provide cause and effect analysis, implement corrective and preventive actions, and offer reimbursement or product replacement as agreed by HHSC.
The contractor bears responsibility for all associated costs related to complaint investigations, including storage costs beginning on the tenth day after vendor notification, HHSC employee time at $20 per hour starting thirty days after notification, sample and shipping costs, warehouse costs, and third-party laboratory testing at FSIS-approved facilities. If delivered products are found to be non-specification, the entire shipment will be reimbursed or replaced by the vendor regardless of production run dates. The contractor must respond to problems within 72 hours of HHSC notification. Failure to provide acceptable resolution or meet required timeframes will result in vendor tracking reports and discontinuation of HHSC food awards to the vendor and manufacturer. This signed agreement must be submitted with the bid and must be signed by a company officer with authority to enter fiscally and legally binding contracts.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of Bread and Bakery Products for HHSC State Hospitals and State Supported Living Centers
IFB: 529- HHS0017445_V2
Date of Award, September 1, 2026, through August 31, 2027, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .