ESBD_520878_1782499939017_RFI_ITD202605140858 Addendum 1.pdf

ADDENDUM OF REQUEST FOR INFORMATION (RFI)

1. RFI NO.

ITD202605140858

2. ADDENDUM NO.

3 EFFECTIVE DATE

6/26/2026

4. ISSUED BY

Department of Public Safety

Procurement and Contract Services

5805 North Lamar Blvd. Bldg. A 1st floor

Austin, Texas 78752

5. NAME AND ADDRESS OF OFFEROR

6. The above numbered RFI is amended as set forth in Item 7. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this addendum prior to the hour and date specified in the RFI or as amended, by one of the following methods:

(a) By completing Items 5 and 8 and returning the addendum; (b) By acknowledging receipt of this addendum on each copy of the offer submitted; or (c) By separate e-mail which includes a reference to the solicitation and addendum numbers. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by e-mail, provided each e-mail makes reference to the RFI and this addendum, and is received prior to the opening hour and date specified.

7. DESCRIPTION OF ADDENDUM:

Responses to questions / clarifications.

Except as provided herein, all terms and conditions of the RFI, as heretofore changed, remain unchanged and in full force and effect.

8a. NAME AND TITLE OF SIGNER (Type or Print)

8b. OFFEROR

(Signature of Person Authorized to Sign) Date Signed

RFI # ITD202605140858 / IT Disaster Recovery Software

Question 1: Integrations - What ticketing system(s) are in use today that will be integrated?

Does the ticketing system include a CMDB natively?

Question 1 Answer: We are currently in the process of migrating to a new Ticketing system, we can not disclose the new system. Yes, the new system will have a CMDB, the current one has one.

Question 2: Back ups What is the required backup retention period? Is there a RPO/RTO requirement?

Question 2 Answer: The documentation retention period is 6 years.

Question 3: Engineering -Will DPS engineers be responsible for staging and deploying upgrades or will the vendor perform them? Is there a staging/pre-production environment?

Question 3 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY;

its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 4: Engineering- Should professional services be delivered on-site or can they be delivered remotely?

Question 4 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY;

its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 5: What are the primary success criteria for this effort (e.g., reduction in manual effort, DR readiness time, audit compliance)?

Question 5 Answer: yes, to all 3.

Question 6: Is the focus primarily on documentation automation, disaster recovery orchestration, or both equally?

Question 6 Answer: Documentation automation which will include recovery run books.

Question 7: What disaster recovery (DR) solutions or technologies are currently in place (e.g., backup, replication, cloud DR)?

Question 7 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY;

its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 8: How often are DR tests performed?

Question 8 Answer: From year-to-year different applications are identified for DR tests.

Question 9: How are DR plans and test results documented?

Question 9 Answer: Plans are planned and stored in documentation repositories; results are documented during the test plan execution. After action reviews are conducted and improvement task are assigned if identified.

Question 10: Which ServiceNow modules are deployed (e.g., ITSM, ITOM, ITAM, BCM/IRM, APM)?

Question 10 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 11: What level of workflow automation is currently implemented?

Question 11 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 12: Is there a defined runbook or standard operating procedure (SOP)?

Question 12 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 13: Should ServiceNow act as the system of record, orchestration engine, or both?

Question 13 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 14: What DR events should trigger ServiceNow workflows (e.g., failover, failback, testing, incidents)?

Question 14 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 15: Does the CMDB reside in ServiceNow?

Question 15 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 16: What discovery tools are in use (e.g., ServiceNow Discovery, SCCM, Qualys, Infoblox, others)?

Question 16 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 17: What percentage of infrastructure is covered by automated discovery?

Question 17 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 18: What is the maturity and accuracy level of the CMDB?

Question 18 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 19: Is there a documented configuration management process?

Question 19 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 20: Are relationship types governed and standardized across CI classes?

Question 20 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 21: Are network devices, storage, and middleware configuration items (CIs) discovered, or only servers?

Question 21 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 22: Has service or dependency mapping been completed?

Question 22 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 23: What are the required RTO/RPO targets?

Question 23 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 24: Regarding the cloud implementation DR environment are you looking for a fully managed Private Cloud as a Service (hosted on dedicated hardware where the vendor manages the hypervisor and physical layer), or are you looking to lease traditional colocation space (where the agency procures, owns, and manages its own physical servers and storage)?

Question 24 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 25: If choosing a private cloud, does the agency prefer a CapEx model (owning the physical assets deployed at the data center) or an OpEx model (leasing dedicated infrastructure)?

Question 25 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 26: If colocation what are the estimated power (kW) and space (number of racks or cage size) requirements for the target DR environment?

Question 26 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 27: Will this DR environment need to connect directly to any existing public cloud workloads?

Question 27 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 28: Does the agency have existing contracts with specific telecommunications carriers that need to be extended into the third-party data center, or are you looking to leverage the data center's marketplace of carrier circuits?

Question 28 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 29: Do you intend to use software-defined interconnection platforms to dynamically spin up private, low-latency virtual connections between your production environment, public clouds, and the DR site?

Question 29 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 30: Which specific regulatory frameworks must the DR infrastructure comply with?

Question 30 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI)

Question 31: From Section 3 - General Requirements. What does 'single license based' mean in terms of scope and users?

Question 31 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 32: Are multiple environments included under one license and are there limits?

Question 32 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 33: Is there a preferred repository/database technology?

Question 33 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI)

Question 34: What are the data retention policies?

Question 34 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 35: What backup frequency and recovery SLAs are required?

Question 35 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 36: Should the solution integrate with or replace existing file sharing systems?

Question 36 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 37: I wanted to check to see if you all were looking for a solution that was within the STS (Shared Technology Solutions) program within TxDIR or are you all interested in a solution that is outside the STS program.

Question 37 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI) ONLY; its intent is to identify sources that can provide an Agency Identity Portal. If TXDPS does pursue a solicitation in the future, all specifications will be identified in the statement of work.

Question 38: Are you primarily looking for:

• A structured DR planning framework/process improvement, or

• A true IT disaster recovery solution (backup, failover, cyber recovery, etc.)?

Question 38 Answer: Per section 7 of the RFI, THIS IS A REQUEST FOR INFORMATION (RFI)