ESBD_520878_1779916326593_RFI_ITD202605140858.pdf

RFI # ITD202605140858

TEXAS DEPARTMENT OF PUBLIC SAFETY

Request for Information RFI # ITD202605140858

TITLE: IT Disaster Recovery Software

1. INTRODUCTION/OBJECTIVE/PURPOSE

The Texas Department of Public Safety (TXDPS), is seeking current information to perform market research related to enhancing the process of documenting the core needs within it’s

Disaster Recovery planning process. Gain the ability to successfully access the documentation to execute the Disaster Recovery of the critical applications housed within the DPS owned/managed Data Center. Address the creation of the documentation (for Business Impact

Analysis -BIA, Continuation Of Operations – COOP, Information System Continuation Plan – ISCP) thru interfaces with the Configuration Management Data Base (CMDB) within the ticketing solution.

1.1 Agency Liability and Confidential Information

This RFI is only a request for information and no contractual obligation on behalf of the TXDPS whatsoever shall arise from the RFI process. It does not constitute a Request for Proposal (RFP), Request for Offer (RFO), Invitation for Bid (IFB), or other solicitation, nor does it constitute the commitment to issue any solicitation in the future. Therefore, those choosing to respond to this RFI will, merely by virtue of submitting such a response, NOT be deemed to be “bidders” in any sense, and no such respondent will have any preference, special designation, advantage or disadvantage whatsoever in any subsequent procurement process related to this RFI.

This RFI does not commit the TXDPS to pay costs incurred in the preparation or submission of any response to the RFI. It is the responsibility of the potential respondent to monitor the Electronic State Business Daily (ESBD) for additional information pertaining to this RFI.

Pursuant to §552.301(c) of the Public Information Act (PIA), the Director has designated the following portal for public information requests: Public Information Center | Texas Department of Public Safety (govqa.us) or by emailing publicrecords@dps.texas.gov . Respondents are advised that materials contained in their response are subject to the aforementioned section of the PIA. Note: A request must be sent directly to that address or through the Department’s Public Information Request Page on our public website, found at Public Information Requests | Department of Public Safety (texas.gov). A request emailed to any other Department email address does not trigger the requirements of the PIA.

If Respondent asserts that any material in the response is confidential or proprietary information, Respondent must clearly mark the applicable pages of respondent’s submission in boldface type to indicate each claim of confidentiality and include the words “confidential” at the top of the page. Additionally, Respondent must include statement on company letterhead identifying all Response section(s) and specific pages(s) that have been marked as confidential and explain why the information is marked as confidential and excepted from public disclosure under the provisions of the Texas Public Information Act (the Act). Merely making a blanket claim that the entire Response is protected from disclosure because it contains some proprietary information is not acceptable and will make the entire Response subject to release under the Act.

https://txdps.govqa.us/WEBAPP/_rs/(S(azq2qqquvzbenphwksx2ufsd))/supporthome.aspx https://txdps.govqa.us/WEBAPP/_rs/(S(azq2qqquvzbenphwksx2ufsd))/supporthome.aspx mailto:publicrecords@dps.texas.gov https://www.dps.texas.gov/section/general-counsel/public-information-requests https://www.dps.texas.gov/section/general-counsel/public-information-requests

1.2 BACKGROUND INFORMATION/HISTORY

The documentation is currently manually created after the application information is pulled out of the ticketing system; CMDB component.

All the documentation is contained/saved within DPS’ cloud-based file sharing system.

Creation of the documentation is time consuming with the requirement of performing periodic pulls from the source of record software.

2. SCHEDULE OF EVENTS AND TIMELINES

RFI issue date: 05 / 27 / 2026

Deadline for questions/clarifications to the RFI (Close of Business)

06 / 17 / 2026

Deadline for responses to questions/clarifications (Close of Business)

06 / 26 / 2026

Deadline for submission of RFI: 07 / 10 / 2026

To maintain the integrity of the RFI process, all communications with respondents pertaining to this RFI must be referred to and/or coordinated with the TXDPS point of contact referenced below.

Instructions to Recipients

1. You are requested to complete the enclosed questionnaire and return by July 10, 2026 by

5:00 P.M.

2. All respondents responding to this RFI may be required to make a demonstration/presentation of products/services following the deadline for submission upon request by TXDPS. TXDPS shall not be responsible for expenses incurred by a respondent in the preparation and submission of Information. This provision also includes any costs involved in providing an oral presentation/demonstration of product/services.

3. Please list the question (included in the enclosed questionnaire) before each response.

4. All questions/clarifications must be submitted via the Online Bid room Portal on or before

June 17, 2026.

Responses for this RFI are to be submitted electronically using the TXDPS Online Bid Room.

Submitting a response in the TXDPS Online Bid Room is a two-step process Step 1: Register as a vendor for the Online Bid Room at TXDPS Vendor Management *NOTE: It can take up to two business days to receive a username and password

Step 2: Log in to your account. Select the Opportunities tab, enter the RFI number in "Search Opportunities," and click "Search." Select the "Mark As Interested" button, and under the Proposals tab, upload and tag the documents for your submission of the RFI to the Online Bid Room.

https://texasdps.appianportalsgov.com/vendor-management

TXDPS Point of Contact for RFI:

Relationship Manager: Vito Garcia, CTCD, CTCM Email: vittorio.garcia@dps.texas.gov

3. GENERAL REQUIREMENTS

• Solution will be designed for cloud implementation, with fail-over capabilities to remote locations.

• Integration with ticketing systems containing Configuration Management Data Base repositories.

• Contain resources to design and implement DPS or industry supported forms noted in the Introduction portion of this document.

• Solution should be single license based, with the ability to define user accessibility to the solution based on the roles and usages.

• Single Sign-on interface with Active Directory.

• Segregation of the completed forms in the repository by type (on a selection menu) o Allow for search features to narrow down the items being reviewed.

• Application documentation contain the identical ID number with a sub-category with the ability to parse.

o Example: BIA 123456, COOP 123456, ISCP 123456 etc.

• Contain AI capabilities.

• Ability to generate reports to ensure all form types for the applications are on hand.

• Generate reports on missing or not completed application document.

• Interface with the ticketing system to create and assign tasks for the application owners and support teams for the action required.

• Repository must utilize industry-based backup/recovery solutions.

3.1 RFI QUESTIONS

TXDPS is requesting responses to the following questions. Additional explanation and/or capabilities can also be provided:

1. Is the vendor the owner of the solution of 3rd party reseller.

2. Is the vendor an authorized DIR participant.

2. Are upgrades to the solution applied by the vendor or instruction based to DPS Application support team(s).

3. Can DPS have multiple processing environments (with one license cost) to support development, testing and production progression.

mailto:vittorio.garcia@dps.texas.gov

4. What are the Platform requirements

• Operating system

• Repository type (Data Base) and size

• Memory requirements

• Web Application Frameworks

• Network and Hardware requirements

5. Is the solution CJS compliant

4. TIMETABLE

The respondent’s response shall include a timetable that will include product configuration, deployment, testing, and acceptance.

5. LIMITATIONS

Changes may occur between the publishing of this RFI and any subsequent RFIs. There also may be differences between this RFI and other relevant documents.

Respondent’s staff must be able to pass requisite background checks in order to gain access to:

DPS Data for either server or cloud-based installation and maintenance.

6. INDUSTRY DISCUSSIONS

TXDPS representatives may or may not choose to meet with potential respondents. Such discussions would only be intended to get further clarification of potential capability to meet the requirements, especially any development and certification risks. Oral presentations and product demonstrations may be requested from the Respondents.

7. SUMMARY

THIS IS AN REQUEST FOR INFORMATION (RFI) ONLY to identify sources that can provide t h e a v a i l a b l e s o l u t i o n s a s d e f i n e d i n t h e i n t r o d u c t i o n . The information provided in this RFI is subject to change and is not binding by the TXDPS. The TXDPS has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become TXDPS property and will not be returned.

8. RESPONDENT INFORMATION

Respondents must provide the following:

Company Name:

Street Address:

City/State/Zip:

RFI Point of Contact:

Title:

Phone:

Email:

Company Web Page Address:

NOTE: The respondent acknowledges that they have read all instructions carefully. Complete all requirements as outlined in this RFI, sign and submit in accordance with Section 2 Schedule of Events and Timelines.

RESPONDENT SIGNATURE(S)

Signature of Authorized Representative Name - Printed Date