ESBD_511014_1779220405499_RFO 304-27-0790MS CPA Official Response to Questions.pdf

RFO #304-27-0790MS Oracle PeopleSoft Licensed Software and Software Support Services Page 1 of 2

Request for Offers (RFO) for Oracle PeopleSoft Licensed Software and Software Support Services

304-27-0790MS

Official Responses to Questions from Potential Respondents

May 19, 2026

1. The RFO seeks Oracle PeopleSoft Licensed Software and Software Support Services; does the "Support

Services" definition include professional functional consulting (e.g., business process optimization), or is it strictly limited to technical Oracle Software Update License & Support (SULS)?

CPA RESPONSE: The Services do not include professional functional consulting (e.g., business process optimization). Refer to RFO Section II, Part B.2 (CPA’s Current Agreement), Part C (Definitions and Acronyms), and Part D.10 (Software Technical Support Services), at a minimum.

2. CPA reserves the right to issue additional solicitations for similar services; will there be a separate solicitation for the professional consulting services required to implement the ongoing CAPPS expansion or upgrades?

CPA RESPONSE: CPA entered into a contract with Accenture for CAPPS Application and Infrastructure Support Managed Services effective January 1, 2024, with a maximum expiration date of August 31, 2034, that provides the services for the CAPPS Financials and CAPPS HR/Payroll PeopleSoft applications related to CAPPS production, expansion projects, and/or PeopleSoft upgrades.

3. The sources identify Rocket Software Visual COBOL as third-party software reserved for CAPPS Central; are there other third-party integrations within the CAPPS environment that the Successful Respondent must support?

CPA RESPONSE: The third-party software, Rocket Software Visual COBOL, is included in the RFO solely for software licensing support purposes. The Successful Respondent under this RFO will not provide integration support services within the CAPPS environments.

4. Will the Successful Respondent be expected to provide Tier 1 help desk support for agency users, or is the support limited to managing service requests directly via ticketing generation application?

CPA RESPONSE: See CPA Response to Question #1.

RFO #304-27-0790MS Oracle PeopleSoft Licensed Software and Software Support Services Page 2 of 2

5. The evaluation criteria weights Past Performance, Qualifications & Experience at 20%; does the committee prioritize State of Texas CAPPS-specific experience over general PeopleSoft experience in other state governments?

CPA RESPONSE: The Past Performance, Qualifications & Experience evaluation criteria is a subjective criteria scored by the evaluation committee based on the Respondent’s past state and federal related experience.

6. Can the past performance of proposed subcontractors be used to bolster the 20% experience weight for the

Prime respondent?

CPA RESPONSE: See CPA Response to Question #5.

7. Section II.D.12.1(i) requires disclosure of an auditable information security framework; does the CPA prefer a specific framework, such as NIST or ISO 27001, for this PeopleSoft environment?

CPA RESPONSE: CPA secures its systems according to NIST 800 53 and the Texas Cybersecurity Framework. Alignment with these standards is beneficial but not required.

8. If support is provided via web-based remote access to CPA-hosted systems, must the Cybersecurity Narrative still address "Data at Rest" standards for the respondent's own internal systems?

CPA RESPONSE: The data at rest standard is completely separate from the web based remote access standard. CPA wishes to retain the data at rest standard to ensure adequate protection of CPA data in the vendor’s possession when it is stored at rest.

9. Is there a specific form required to attest that the respondent does not use prohibited technologies listed on the

DIR website, or should this be addressed solely within the cybersecurity narrative?

CPA RESPONSE: There is no specific attestation form required under the prohibited technology standard.