ESBD_511008_1778257128791_SOL_ADD_2_EXH_E_371-00014_Vendor Reference Form.pdf
PDF 210 KB Posted
- Attached to
- Texas Networks Operational Maneuver
- Solicitation number
- 371-00014
- Issued by
- Travis County, Austin City, Texas
About this file
This is a Vendor Reference Form issued by the Texas Cyber Command (TXCC) in support of Request for Offer (RFO) 371-00014 for Texas Networks Operational Maneuver capabilities. The form serves as a structured evaluation tool requiring vendors to provide references from past customers who have purchased similar products or services within the preceding two years. Vendors must submit completed reference forms from their customers directly to TXCC at txcc.procurement@txcc.texas.gov no later than May 21, 2026 at 3:00 PM CST. The form collects comprehensive performance data across multiple dimensions including the vendor's ability to deliver products or services timely, technical knowledge, problem resolution capability, invoice accuracy and timeliness, adherence to delivery schedules, communication effectiveness, personnel professionalism, and overall customer satisfaction. References are scored on a four-point scale ranging from Unsatisfactory (0) to Exceeds Expectations (3), with provisions for Not Applicable ratings where necessary.
The reference evaluation criteria provide explicit scoring definitions to ensure consistency in assessments. An Excellent rating (3) indicates no quality problems, cost issues, or delays with effective and responsive issue resolution. A Satisfactory rating (2) indicates nonconformances, cost issues, or delays that do not compromise contract requirement achievement, with usually effective responses. A Marginal rating (1) denotes issues requiring minor agency resources to ensure compliance, while an Unsatisfactory rating (0) indicates nonconformances, delays, or cost issues that compromise achievement of contract requirements. References must also provide yes or no responses regarding whether the vendor should be used again or recommended to others, and raters must include their name, date, organization, title, phone number, and email address for validation purposes.
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Version 1.0 Page 1 of 3 Rev. 3/21/23
EXHIBIT E - VENDOR REFERENCE
Texas Networks Operational Maneuver
Request for Offer 371-00014 REFERENCE DEADLINE TO TXCC: No later than May 21, 2026 at 3:00 PM CST
Texas Cyber Command (TXCC) requests your assistance in providing a Vendor reference for this Request for Offer (RFO) that has been issued. The Vendor that is responding to this RFO is providing this document for you to fill out and return directly to TXCC at the following email address: txcc.procurement@txcc.texas.gov.
This portion to be completed by the Vendor requesting reference information Vendor Name_________________________________ Insert Type of Product/Services Category (e.g., Software) _______________________________________________ Prime Contractor ______________________________________________________________________________ Subcontractor(s) ______________________________________________________________________________ Dates of Performance: Starting Date __________________ Ending Date _____________________ Total Est. Contract Dollar Amount $___________________
This portion to be completed by the Customer providing reference and returned to TXCC at txcc.procurement@txcc.texas.gov.
Rating: (0) Unsatisfactory; (1) Marginally Satisfactory; (2) Satisfactory; (3) Exceeds Expectations; N/A. Not Applicable Definitions for each rating category are contained on the following page.
Please provide your opinion by rating the following:
Quality of Solicitation Product/Services
1. Have you purchased any Product/Services from this Vendor in the past two (2) years? ☐Yes ☐No
2. Vendor’s ability to provide the products or services in a timely manner? ☐0 ☐1 ☐2 ☐3 ☐N/A
3. Vendor’s knowledge of and ability to answer questions about the products? ☐0 ☐1 ☐2 ☐3 ☐N/A
4. Vendor’s ability to resolve problems? ☐0 ☐1 ☐2 ☐3 ☐N/A
Cost
5. Timely, current, accurate & complete invoices. ☐0 ☐1 ☐2 ☐3 ☐N/A
Version 1.0 Page 2 of 3
Timeliness of Performance
6. Adherence to delivery schedule (major tasks, milestones) ☐0 ☐1 ☐2 ☐3 ☐N/A
Business Relations & Customer Satisfaction
7. Effectively communicated with customer management and staff. ☐0 ☐1 ☐2 ☐3 ☐N/A
8. Vendor personnel (professional, cooperative, and flexible). ☐0 ☐1 ☐2 ☐3 ☐N/A
9. Vendor’s attitude toward customer service ☐0 ☐1 ☐2 ☐3 ☐N/A
10. Overall satisfaction with Vendor ☐0 ☐1 ☐2 ☐3 ☐N/A
Comments: (Please use additional page if necessary)
In your opinion, should this Vendor be used again for Product/Services? ☐Yes ☐No In your opinion, should this Vendor be recommended to others? ☐Yes ☐No
Rater’s Name:___________________________________________________ Date:_______________ Organization:________________________________________________________________________________ Title:______________________________ Phone Number:__________________ Email address:______________________
Version 1.0 Page 3 of 3
Vendor Reference Evaluation Scoring
Excellent (3) There are no quality problems. There are no cost issues. There are no delays. Responses to inquiries, technical, service, and administrative issues are effective and responsive.
Satisfactory (2) Nonconformances do not impact achievement of contract requirements.
Cost issues do not impact achievement of contract requirements.
Delays do not impact achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is usually effective and responsive.
Marginal (1) Nonconformances require minor Agency resources to ensure achievement of contract requirements.
Cost issues require minor Agency resources to ensure achievement of contract requirements.
Delays require minor Agency resources to ensure achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is somewhat effective and responsive.
Unsatisfactory (0) Nonconformances are compromising the achievement of contract requirements.
Cost issues are compromising performance of contract requirements.
Delays are compromising the achievement of contract requirements.
Response to inquiries, technical, service, and administrative issues is not effective and responsive.
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