ESBD_503391_1775149864547_ESBD_5510000794-A_Farmer_Mental_Health.docx

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Texas Farmer Mental Health and Suicide Prevention Helpline and Educational Services
Solicitation number
5510000794-A
Issued by
Texas

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Texas Farmer Mental Health & Suicide Prevention Helpline Contract Summary

This is a Request for Proposal (RFP) issued by the Texas Department of Agriculture (TDA) soliciting comprehensive mental health services for agricultural workers. The solicitation seeks a qualified vendor to operate a 24-hour, 7-days-a-week toll-free crisis hotline staffed by behavioral health specialists trained in agriculture-related mental health issues, deliver Question, Persuade, Refer (QPR) suicide prevention training to community groups, and provide FarmResponse training to healthcare professionals. The contractor must achieve required accreditations from the American Association of Suicidology (AAS) and the Alliance of Information and Referral Systems (AIRS). The RFP was issued on April 2, 2026, with a pre-proposal vendor conference scheduled for April 9, 2026, questions due by April 13, 2026, and proposals due by 3:00 PM CT on May 5, 2026. Award is estimated for May 22, 2026. The initial contract term runs from September 1, 2026, through August 31, 2027, with renewal options for up to three additional one-year periods at TDA's sole discretion. Respondents must submit sealed responses electronically to bidroom@texasagriculture.gov and acknowledge receipt of all addenda.

TDA evaluates proposals using a best-value standard with weighted criteria: 30% for respondent qualifications and past performance, 40% for the proposed service delivery plan, and 30% for cost reasonableness. All costs associated with proposal development are the respondent's responsibility. Respondents must provide three professional references from the past three years, obtain required certifications including a Texas Identification Number, demonstrate financial stability, and maintain appropriate insurance. The contractor must complete quarterly reporting on hotline metrics including call volume, wait times, referrals, and outcomes, and must submit Progress Assessment Reports with each invoice documenting subcontractor utilization for VetHUB compliance. TDA reserves the right to award to a single or multiple respondents based on best value, request best and final offers, and require oral presentations. No exclusivity is granted, and TDA may re-solicit services at any time. Contract payment follows the Texas Prompt Payment Act with payment typically issued within 30 days of invoice receipt.

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Texas Farmer Mental Health & Suicide Prevention Helpline and Educational Services

CONTRACT No. & SOLICITATION No. 5510000794-A
TYPE OF SOLICITATION

REQUEST FOR PROPOSAL (RFP)

DATE ISSUED

4/2/2026

Respondent must submit sealed response no later than 3:00 PM CT on through 5/4/2026, to the following address:

Attention: bidroom@texasagriculture.gov For information contact:

Alfredo Aguirre Phone: (512)-463-9779 E-mail: Alfredo.Aguirre@TexasAgriculture.gov

RESPONSE (Respondent must fully complete)

ACKNOWLEDGMENT OF ADDENDA:

(Respondent acknowledges receipt of Solicitation addenda and related documents numbered and dated:

ADDENDUM NO.
DATE
ADDENDUM NO.
DATE

NAME AND ADDRESS

OF RESPONDENT:

RESPONSE DATE
TELEPHONE NO. (Include area code)

SIGNATURE OF AUTHORIZED REPRESENTATIVE

NAME AND TITLE OF AUTHORIZED REPRESENTATIVE

CERTIFICATION, DISQUALIFICATION, AND REMEDIES. Respondent must submit its response electronically to Bidroom@texasagriculture.gov before the due date and time posted on posted on the Electronic State Business Daily (ESBD)

ATTENTION: It is the responsibility of interested parties to periodically check the above method for updates to this solicitation prior to submitting a response. Respondent’s failure to periodically check the method above will no way release the selected Respondent (Contractor) from “addenda or additional information” resulting in additional costs to meet the requirements of this solicitation.

By signing this document, Respondent represents and warrants that all statements, certifications, and information submitted in response to this solicitation are true, current, complete, and accurate. Failure to sign will disqualify response. TDA may pursue and enforce any available remedies against Respondent for making false statements, including disqualifying the Respondent’s response, immediately cancelling any Contract awarded to Successful Respondent, or recommending State of Texas debarment.

Page intentionally left blank.

Texas Department of Agriculture

PCO 805 RFx Template Version 5.2 Revision 04/01/2026

Table of Contents

SECTION I – INTRODUCTION AND STATEMENT OF WORK5
1INTRODUCTION5
2BackGRound5
3Legal Authority6
4Definitions6
5Scope of Work/Specifications7
6INVOICING AND PAYMENT10
7Performance and Service Level Expectations12
8contract term16
9No Exclusivity in Award17
SECTION II – ADMINISTRATIVE INFORMATION17
1SCHEDULE OF EVENTS17
2INquires17
3SUBCONTRACTING AND VETHUB SUBCONTRACTING PLAN19
4Pre-proposal Vendor Conference20
5SOLICITATION RESPONSE COMPOSITION AND DELIVERY21
6Exceptions25
Section III – Solicitation Response Evaluation and Award Process25
1Administrative Review of responses25
2EVALUATION CRITERIA26
3AWARD29
Section IV – Respondent’s Narrative Proposal29
1Executive Summary29
2History of Respondent’s business entity and EXPERIENCE30
3Project Work Plan30
4Electronic and Information Resources (EIR) Accessibility30
5Value-Added Benefits30
6Key Staffing Profile30
Section V – required respondent information31
1Respondent Narrative31
2AFFIRMATIONS AND CERTIFICATIONS31
3Company Profile31
4Financial Responsibility Questionnaire32
5Ethics Affirmation32
6References32
7CONFLICT OF INTEREST33
8Data Security Requirements35
Section VI – COST PROPOSAL35
Section VII – Additional Terms and Conditions36
1Amendment36
2Offer Period36
3Costs Incurred36
4Contract Responsibility36
5Electronic and Information Resources (EIR) Accessibility36
6Respondent Waiver – Intellectual Property37
7Texas State Auditor’s Office37
8INSURANCE37
9PROTEST38
SECTION VIII – Exhibits & SUBMISSION CHECKLIST39

PCO 805 RFX Template Page 2 of 2 Version 5.2 Revised 04/01/2026

SECTION I – INTRODUCTION AND STATEMENT OF WORK

INTRODUCTION

The Texas Department of Agriculture (TDA or Department), an agency of the State of Texas, issues this REQUEST FOR PROPOSAL (RFP) to solicit responses from qualified vendors to operate a mental health/suicide hotline 24 hours a day, 7 days a week, to be answered by behavioral health specialists specifically trained to understand agriculture-related stressors and issues. Contractor(s) will be able to answer calls and provide quality mental health education and resources to Texas farmers and agriculture workers to promote mental wellness and prevent suicide, as described in Section I and in this solicitation. TDA’s objective is to obtain the services that represent the best value for TDA and the State of Texas, according to the terms and conditions of this solicitation.

RESPONDENTS ARE CAUTIONED TO READ THE INFORMATION CONTAINED IN THIS SOLICITATION CAREFULLY AND TO SUBMIT A COMPLETE RESPONSE TO ALL REQUIREMENTS AND QUESTIONS AS DIRECTED.

All costs associated with the solicitation must be included in the Respondent’s Proposal. Solicitation responses that do not meet all the requirements or contain all the required documentation specified in this solicitation may be rejected as non-responsive.

BackGRound Established by the Texas Legislature in 1907, TDA was created to gather statistics on crops and livestock and to educate farmers on advanced farming methods and practices. Over time, TDA’s responsibilities expanded significantly, including the absorption of the Texas Department of Rural Affairs and the State Office of Rural Health in 2011.

TDA touches the lives of nearly every Texas citizen and is charged with protecting consumers by ensuring standards are upheld with licensed professionals and businesses. These standards provide an environment for consumers to conduct business with confidence with those licensees. TDA serves the public by providing public protection, consumer confidence and health protection.

The Department has regulatory responsibility to ensure licenses are appropriately issued and renewed. TDA strives to provide accessible and responsive services that strengthen public safety and consumer protection. Today, TDA performs a wide variety of regulatory, nutrition, economic development, and marketing activities, such as:

1) Regulating the production and transport of agricultural commodities and reviewing commodity board budgets;

2) Administering numerous federal and state nutrition assistance programs for children and adults;

3) Regulating agriculture-related activities in the marketplace to protect consumers, such as retail package content and weighting device calibration and the registration and use of agricultural, residential, and commercial site pesticide applications;

4) Providing financial assistance for agribusinesses and rural enterprises, rural healthcare facilities, and community infrastructure projects to promote economic development in rural Texas; and

5) Promoting Texas agricultural and rural products locally, nationally, and internationally.

Legal Authority This solicitation is issued pursuant to TDA's authority in Chapter 12 of the Texas Agriculture Code and pursuant to Texas Government Code, Chapter 2156, Subchapter C, Sections §§2156.121 – 2156.127. Pursuant to Section §2155.131 of the Texas Government Code and 34 TAC §20.82. Competitive sealed proposals will be received before the deadline set forth below in this solicitation.

Definitions The words and terms listed below have the following meanings unless the context clearly indicates otherwise. These definitions shall apply to this solicitation, including the terms and conditions attached to the solicitation, and any contract entered into by the parties as a result of this solicitation.

1) Addendum means a written clarification or revision to the solicitation issued by the TDA. Bidder must acknowledge receipt of any addenda in the submission of the Bid.

2) Amendment means the final written agreement signed and dated by TDA and Respondent(s) selected for an award as a result of this solicitation subsequent to the effective date of the Contract, which amends, changes, extends, modifies or revises the Contract.

3) Business Days-means Monday through Friday except for federal, state, and legal holidays observed by the State of Texas.

4) Centralized Master Bidders List (CMBL) is a public website comprised of businesses interested in contracting with the state and maintained by the Texas Comptroller. It can be used by Respondents to identify potential respondents and VetHUB.

5) Contract means the final written agreement signed and dated by TDA and the respondent(s) selected for an award as a result of this solicitation, and includes the solicitation and all attachments, the proposal(s) of any respondent(s) selected for an award, any appendices, final proposals, amendments to the solicitation, schedules, or special provisions incorporated into the contract. This term also includes a purchase order. Purchase order is a legal document between two parties to purchase and sell commodities and/or services.

6) Contractor means an entity or individual selected for an award as a result of this solicitation and that enters into a Contract to complete the scope of work described in this solicitation and the Contract.

7) Contract Manager means a person designated by TDA or Contractor that is responsible for invoicing and payment under the Contract, and for monitoring the overall progress of the scope of work required by the Contract. Either party may designate the same individual to be both the Contract Manager and the Project Manager.

8) Days means calendar days unless otherwise specified.

9) Effective Date means the date TDA's Deputy Commissioner or duly authorized designee signs and dates a Contract resulting from this solicitation.

10) Electronic State Business Daily (ESBD) means the public website for posting state contracting opportunities managed by the Texas Comptroller of Public Accounts (CPA)

11) Intellectual Property means worldwide legal rights or interests in intangible property evidenced by or embodied in: (1) any idea, design, concept, method, process, technique, apparatus, invention, discovery, or improvement that is capable of being patented; (2) any copyright or patent; (3) any work that is capable of being copyrighted, including moral rights or neighboring rights; (4) any trademark, service mark, certification mark, trade dress, trade name, or other indicia of source or origin; (5) any design, display, graphic design, letter or letter combination, logo, mark, number or number combination, phrase, word or word combination that indicates the origin, quality or source of goods or services and that is capable of being copyrighted; and (6) any rights, interests or property similar in kind or nature to the rights, interests or property created or resulting from this solicitation. The intellectual property of a party includes all worldwide intangible legal rights or interests that the party may have acquired by assignment or license with the right to grant sublicenses.

12) Project means the purpose, result, or work to be accomplished as a result of the Contract.

13) Project Manager means the person assigned by TDA or Contractor that is responsible for managing the day-to-day work of the Contract.

14) Proposal means a response submitted to TDA as a result of this solicitation.

15) Respondent means an entity or individual that submits a proposal or offer

16) Scope of Work or Statement of Work (SOW) means the deliverables, services and work set out and defined in the Contract and described in this solicitation.

17) Solicitation means this REQUEST FOR PROPOSAL (RFP) ,

18) Successful Respondent means the respondent awarded a contract resulting from this solicitation.

19) TDA means the Texas Department of Agriculture. TDA may also be referred to as the "Department."

20) Veteran Heroes United in Business (VetHUB) as defined by Chapter 2161 of the Texas Government Code.

Scope of Work/Specifications TDA is seeking a proposal(s) from respondents to provide comprehensive services for a vendor to operate a crisis hotline and provide quality mental health education and resources to Texas farmers and agriculture workers to promote mental wellness and prevent suicide. TDA will oversee all performance under the resulting contract, as further described in this Scope of Work (SOW).

1) Operate a 24-hours a day, 7-days a week, toll-free crisis hotline dedicated to the agricultural industry.

a. Ensure calls are answered by trained behavioral health specialists who can assist callers directly but also provide resources that are relevant and responsive to the caller’s needs.

b. Refer callers for further mental health counseling.

c. Call center must have the accreditations below:

· Demonstration of a required accreditation by the American Association of Suicidology (AAS) and the Alliance of Information and Referral Systems (AIRS).

2) Provide Question, Persuade, Refer (QPR), or similar trainings.

a. Identify Texas organizations, communities or other groups as target audiences and seek pre-approval from TDA.

b. Organize location, date, time and all relevant details to execute the training.

c. Qualifications of instructors: QPR trainer for the agricultural and community groups one must complete the QPR Institute’s QPR Gatekeeper Trainer Certification Course, and the FarmResponse® training on agricultural stress.

d. Four QPR trainings must be completed each year with agricultural and community groups. Participants should be able to demonstrate an increased comfort level in discussing mental health issues and addressing them with a person they encounter who may be having a mental health issue.

e. Conduct training and solicit feedback from attendees.

f. Duration of training: A minimum of least 1.5 hours duration for each training.

3) Provide Farm Response training (or similar) to healthcare professionals to improve their understanding of stressors impacting agricultural producers, workers, and communities.

a. Work and communicate with TDA to identify specific target audiences.

b. Course Training: The FarmResponse® course training is offered as an online, self-paced course. Upon successful completion of the course participants earn a digital badge stating they are FarmResponse® certified. 200 providers must successfully complete training earning the digital badge.

c. Duration of the course: A minimum of 3.50 hours.

d. Completion of Course: Respondent must be able to report the number of participants who successfully completed the training by earning the digital badge and report to TDA in the form of quarterly reports.

4) Data Reporting and Evaluation

a. Successful Respondent shall track and report hotline usage data and outcomes, including call volume, waiting times, call resolution, referrals made, and follow-up outcomes.

b. Due Date: Quarterly Reporting due to the TDA.

Goals and Objectives The goal of this solicitation is to obtain services from a contractor who will operate a crisis hotline and provide quality mental health education and resources to Texas farmers and agriculture workers.

This goal shall be achieved through the following activities:

1) Operation of a 24/7 toll-free farmer and farm worker crisis telephone hotline,

2) Training for healthcare and mental health providers to respond appropriately to members of the agriculture community when engaged in a mental health situation, and

3) Training for agriculture and community organizations to recognize and respond to mental health crises and raise awareness of mental health issues impacting agriculture workers and suicide prevention.

Deliverables Contractor shall independently manage the following requested deliverables:

1) Operate a 24-hour a day, 7-day a week, toll-free crisis hotline dedicated to the agricultural industry.

1) Ensure calls are answered by trained behavioral health specialists who can assist callers directly but also provide resources that are relevant and responsive to the caller’s needs.

2) Refer callers for further mental health counseling.

3) Due Date: Quarterly Summary Report to the TDA point of contact.

2) Provide Question, Persuade, Refer (QPR), or similar trainings.

1) Identify Texas organizations, communities or other groups as target audiences and seek pre-approval from TDA.

2) Organize location, date, time and all relevant details to execute the training.

3) Conduct training and solicit feedback from attendees.

3) Provide Farm Response training (or similar) to healthcare professionals to improve their understanding of stressors impacting agricultural producers, workers, and communities.

1) Work and communicate with TDA to identify specific target audiences.

4) Data Reporting and Evaluation

1) Successful Respondent shall track and report hotline usage data and outcomes, including call volume, waiting times, call resolution, referrals made, and follow-up outcomes.

2) Due Date: Quarterly Reporting due to the TDA.

reporting Requirements Successful Respondent shall maintain records, collect data, and provide reports as requested by TDA. Any reports requested will be submitted via e-mail to designated TDA staff. TDA may utilize these reports as part of its review and oversight of Successful Respondent’s performance.

Successful Respondent shall submit to TDA its reports that contain all the following information:

1) Quarterly report which details call metrics including zip code origin, subject of call, length of call, resources provided, types of referrals, if emergency services activated, and other information requested in advance by TDA;

2) Post training summary that must include, but is not limited to, type of audience, date, location, number of attendees, and a summary of any feedback received; and

3) Additional reports as requested by TDA.

PROJECT CALENDAR (Implementation) The proposed schedule will ensure the completion of deliverables by specified dates. Workflow and milestones such as training, deliverables, invoicing, and quality assurance activities should be included.

PROJECT PLAN – PRICE TO VALUE/BEST VALUE

While price is not the sole deciding factor, TDA expects the cost proposal to be based on the best value for the price proposed. This requires submission of a Project plan that aligns costs, resources, and activities for an overall determination of best value for the price.

A draft Project plan detailing how Respondent will provide or implement the requirements of this solicitation must be included within Respondent’s response.

The draft Project plan must detail how Respondent would address the following:

1) A description of the project organization;

2) A breakdown and detailed description of the different deliverables of the Project;

3) Expected dependencies that exist within the Project plan;

4) A schedule and work plan for the different deliverables of the project;

5) Any dependencies, caveats, or risks associated with the schedule; and

6) The methodology Respondent will employ to ensure the schedule for each deliverable is met.

INVOICING AND PAYMENT

The following procedures apply to invoicing and payment in addition to those listed in Exhibit A, Execution of Offer, Affirmation of Terms and Conditions, and Proposal Preferences, Paragraph 11 and 12.

Invoice Submission The Successful Respondent must submit invoices electronically to Texas Department of Agriculture, Accounts Payable, invoices@texasagriculture.gov , or mail to P.O. Box 12847, Austin, TX 78711-2847.

Invoices must include:

1) Name of Contractor: Exactly as shown on the contract.

2) Texas Identification Number (TIN): Required for identification;

3) Correct "Remit to" address: Must be accurate for properly delivery;

4) Insert receiving entity name/address; Texas Department of Agriculture (TDA)/address;

5) Contract/Purchase Order number: Essential for tracking and reference.

6) Description, quantity, and amount: Detailed information about the goods or services provided by unit of measure, unit price, extended price of each item.

7) Total price;

8) Discount, if applicable, extended and deducted to arrive at a NET TOTAL for invoice; and

9) Attach supporting documentation, if required.

Payment:

1) Payment will be made in accordance with the Texas Prompt Payment Act, Texas Government Code, Chapter 2251. Payment normally will be made to Contractor within thirty (30) days after receipt of a properly prepared invoice or the receipt of and the acceptance of services ordered, whichever is later. State agencies are required by Chapter 2251 to pay properly submitted invoices within thirty (30) days or Contractor may charge a late payment fee established by law. Any contract resulting from this solicitation is contingent upon the continued availability of lawful appropriations by the Texas Legislature.

2) Under no circumstances shall TDA be obligated to make any payment (whether a progress payment or final payment) to Contractor, if any of the following conditions exists:

a. Contractor is in breach of the Contract;

b. Any portion of a payment is for services that were not performed in accordance with this Contract provided, however, payment shall be made for those services which were performed in accordance with this Contract;

c. Contractor has failed to make payments promptly to consultants or other third parties used in connection with services for which TDA has made payment to Contractor;

d. If TDA, in good faith, determines that the balance of the unpaid fees is not sufficient to complete the services in accordance with this Contract; or if Contractor has failed to achieve a level of performance necessary to maintain the project schedule. No deductions shall be made from Contractor’s compensation on account of liquidated damages or other sums withheld from payments to other Contractors or on account of the cost of changes in the work other than those for which Contractor may be liable;

e. Payments for services purchased with state appropriated funds will be made through state warrants issued by the Texas Comptroller of Public Accounts. Payments by qualified ordering entities will be made through the entities’ local payment system;

f. Any additional expenses incurred by Contractor are the responsibility of Contractor and will not be paid by TDA; and

g. TDA will not pay any per diem, travel, hotel, equipment, phone calls, paper, reproduction services, office space, or other incidental expenses related to performing the services required by the Contract.

Performance and Service Level Expectations

7.1 TDA Responsibilities

TDA is responsible for planning, leading, and executing the work activities that are required for the completion of the Project. TDA will look solely to Respondent for the performance of all contractual obligations that may result from an award based on this solicitation.

Respondent shall not be relieved of its obligations for any nonperformance by its subcontractors.

TDA’s Project and Contract Manager shall be responsible for the following tasks:

1) Designate a Contract Manager responsible for working with the Contractor to resolve problems and maintain the agreed upon schedule;

2) Provide contact information for TDA staff with responsibilities under the contract.

3) Make available appropriate individuals with reasonable notice;

4) TDA shall provide the Contractor with access to all necessary and appropriate documents;

5) Monitor Contractor performance, to include deliverables, reporting requirements, and budget approvals; and

6) Assist in promoting Contractor deliverables to the public.

0. Contractor Responsibilities Contractor is responsible for planning, leading, and executing the work activities that are required for the completion of the Project. TDA will oversee the Contractor’s Project and Contract Manager shall be responsible for the following tasks:

1) Manage the project consistent with the approved project plan;

2) Dedicate a project manager and contract manager, or assign both duties to a single staff member;

3) Respond to support requests and resolve escalated issues within agreed upon time frames;

4) Notify the TDA Project Manager of any requests for copies of records from third parties not party to the contract;

5) Provide all necessary electronic equipment (i.e., phones, computers) and supplies for its staff to perform their responsibilities as described in the Scope of Work;

6) Monitor day-to-day performance of the project to ensure adherence to statues, regulations, and contract terms and conditions;

7) Carry out deliverables described in the Scope of Work;

8) Maintain an adequate accounting system and internal controls to ensure expenditures are reported and maintained appropriately after the conclusion of the contract;

9) Participate in planning meetings with TDA;

10) Ensure confidentiality of all information obtained from TDA; and

11) Notify the TDA Project Manager of any requests for copies of records from third parties.

information Security Requirements Contractor shall adhere to the Texas Department of Information Resources’ (DIR) Information Resources Security and Risk Management Policy, Standards and Guidelines as published in Texas Administrative Code, Title 1, Part 10, Chapter 202 and as authorized by the Information Resources Management Act, Chapter 2054, of the Texas Government Code. (See Exhibit K, Data Security Requirements)

Contractor shall adhere to the following policy standards:

Contractor shall ensure that security controls for Information Resources (including all data and reports associated with the background checks conducted under any Contract awarded under this solicitation, hereinafter "IR'') are not bypassed or disabled.

Contractor shall ensure that:

1) Security awareness is continually emphasized, reinforced, updated, and validated;

2) The user must keep any data used in an IR system confidential and secure;

3) Contractor must take appropriate steps to ensure the integrity and security of all programs and data files created by, or acquired for, computer applications that will be utilized to perform the services requested by this solicitation;

4) TDA reserves the right to immediately terminate the Contract and cease all payment for services if Contractor does not comply with these security guidelines; if Contractor's IR security does not comply with industry standards; or if TDA does not consider Contractor's IR to be adequately secure;

5) The sale or release of data, reports or lists generated as a result of the services contemplated by this solicitation, to any entity, organization, or person other than TDA is strictly prohibited;

6) Contractor shall carefully assess the risk of unauthorized alteration, unauthorized disclosure or loss of the data for which it is responsible. Contractor shall immediately disclose any alterations, losses or risks to TDA in writing;

7) Contractor must have backup and contingency plans for disaster recovery based on risk assessment and business requirements;

8) Contractor is responsible for all, but not necessarily limited to, the following: the maintenance, monitoring and procurement of all computers, electronic devices, computer or network systems, contracts, leases, licenses, consulting arrangements or other agreements necessary for Contractor to deliver the services required by this solicitation; and

9) Contractor shall adhere to all other guidelines, laws, policies, practice standards, procedures and regulations promulgated by DIR, TDA, or the state that affect the scope of work contemplated by this solicitation.

TDA is solely responsible for data security, once the reports contemplated by this solicitation have been delivered to TDA, and the underlying data has been completely and permanently removed from Contractor's computers, electronic devices, networks, and/or systems.

Project Change Management Any proposed changes to be made within the Contract, whether initiated by TDA or Contractor, must receive final written approval in the form of a Contract amendment and/or Purchase Order Change Notice (POCN).

Change In Scope All change orders are subject to mutual agreement and must be in writing. Change orders that change the scope of the Project will be documented through written amendment to the contract and signed by the parties. Change orders will be made as necessary within the budget. A material change in the scope may require a new solicitation to maintain a fair solicitation process.

Amendment The parties shall initiate changes to the Contract in a written instrument signed by an authorized Project or Contract Manager for each party. However, any proposed change to the contract amount or work to be performed, whether initiated by TDA or the Contractor, must receive final written approval in the form of a contract amendment or a Purchase Order Change Notice (POCN), which must be signed by an authorized representatives of TDA and Contractor who have authority to bind TDA and Contractor, respectively. The agreement to make the contract change must indicate the reason the change, amendment or POCN is necessary.

Price

a. Price Adjustment- Decrease or Discount Increases Contractors are required to immediately implement any price decrease that become available during the Statistics listed below.

· 12-month percent change in the CPI for All Urban Consumers (See Exhibit C-Cost Proposal)

· Consumer Price Index Archived News Releases : U.S. Bureau of Labor Statistics

b. Example (Calculation):

When using the most recent monthly information from the index, the following applies:

Descriptions (All Items)

A
A = Consumer Price Index from the month of the Response Deadline of this RFP,

The effective date/month of the last approved price increase or renewal option exercised whichever is later.

B
B = Current or latest baseline Consumer Price Index

The allowable percentage change must be calculated as follows:

Formula

B-A ÷ A x 100% = Percent of allowable price increase or decrease

Example:

· A: 2.4 (January 2026)

· B:3.0 (January 2025) 3.0-2.4 ÷ 2.4 x100%= 2%

Failure by the Contractor to calculate this formula and provide any supporting documentation will not be considered a properly submitted price increase request and will result in rejection of the price increase request.

Quality Assurance Respondents will monitor work on the proposed contract and meet the following below for quality assurances measures.

1) Performance Measures (KPIs)

Performance Area
Measure
Standard
Reporting Frequency
Availability
Operational access to hotline
More than or equal to a 99% uptime.
Monthly
Speed to Answer
Average time from call arrival to counselor answer
Less than or equal to 60 seconds.
Monthly
Call Abandonment
% of inbound calls disconnected before contact
Less than or equal to 5% per month.
Monthly
Risk Assessment Completion
Use of documented suicide risk and safety planning protocol.
100% of high-risk contacts.
Monthly
Language Access
Interpreter services available
Interpreter connection with less than or equal to 5 minutes of the call.

Less than or equal to 90% success on calls.

Quarterly

2) Call Handling and Clinical Protocols Respondent must:

a. Use a standardized suicide risk assessment tool on any call presenting risk indicators.

3) Staff Qualifications and Training

a. Respondent will train crisis counselors in crisis intervention, suicide prevention with a focus on rural mental health.

Project completion and contract closeout Requirements As part of Contract close-out, TDA’s Contract Manager must compare actual performance against performance measures, goals and objectives, to determine whether all required work has been completed. A contract is completed when:

1) all goods or services have been received and accepted;

2) all reports have been delivered and accepted;

3) all administrative actions have been accomplished;

4) all agency-furnished equipment and materials have been returned;

5) all property inventory and ownership issues are resolved including disposition of any equipment or licenses purchases under the Contract;

6) final acceptance from the project manager has been received;

7) A closeout meeting between TDA and Contractor is conducted prior to final payment and Contract closeout; and

8) final payment has been made to the contractor.

TDA’s Contract Manager must also ensure that vendor performance is reported to the Comptroller’s Vendor Performance Tracking System (VPTS) and that the contractor is aware of and is in compliance with records retention requirements.

contract term Initial Contract Term:

The Contract shall commence on 09/01/2026 and continue through 8/31/2027, unless sooner terminated under the terms of the contract. Any work done outside of the period of performance shall be provided at no cost to TDA.

Renewal Option:

The Contract may be renewed for up to three (3) additional one (1) year periods. TDA will notify Contractor of its intent to renew and will send a contract amendment to Contractor. If renewal options are exercised, TDA will provide the new timeline and delivery schedule to Contractor. The total duration of performance under an option renew term shall not exceed the three (3) one-year renewals to be exercised by TDA at its sole discretion. Each option to renew term shall run concurrently with the state fiscal year as follows:

Option Year 1 9/1/2027, through 8/31/2028 Option Year 2 9/1/2028, through 8/31/2029 Option Year 3 9/1/2029, through 8/31/2030 TDA may exercise an option to renew upon thirty (30) calendar days’ prior written notice to Contractor.

Termination:

The Contract shall terminate upon full performance of all requirements contained in the Contract, unless otherwise extended or renewed, in accordance with the Contract terms and conditions.

No Exclusivity in Award There shall be no exclusivity under any Contract awarded pursuant to the terms of this solicitation. TDA may re-solicit the services under this solicitation at any time for any reason if it is in the best interests of TDA or the State of Texas to do so.

SECTION II – ADMINISTRATIVE INFORMATION

1. SCHEDULE OF EVENTS

TDA intends to proceed according to the following schedule. These dates represent a tentative schedule of events. TDA reserves the right to change the dates in the schedule of events above upon written notification to prospective respondents through a posting on the posted on the Electronic State Business Daily (ESBD)

Events
Dates/Times

Solicitation Publication on posted on the Electronic State Business Daily (ESBD) the Electronic State Business Daily (ESBD) at:http://www.txsmartbuy.com/esbd 4/2/2026

Pre-proposal Conference:
4/9/2026 11:00 AM CT
Deadline for Questions:
4/13/2026 3:00 PM CT

Addendum Posted on the Electronic State Business Daily (ESBD)

4/17/2026 (estimated)

Response Due Date:
5/4/2026 3:00 PM CT
Response Review, Selection of Vendor:
5/22/2026 (estimated)
Beginning Date of Contract:
Effective Date

Ending Date of Contract:

8/31/2027

1. INquires

2. Point of Contact All requests, questions, or other communications about this solicitation must be made in writing to TDA’s Purchasing and Contracting Office, addressed to the following person:

Alfredo Aguirre E-mail: Alfredo.Aguirre@TexasAgriculture.gov Texas Department of Agriculture 1700 N. Congress, 11th Floor Austin, TX 78701 All Respondents shall make no contact concerning this solicitation with other TDA personnel, except as permitted by the point of contact. The only exceptions to the Sole Point of Contact are the VetHUB Coordinator, or, if expressly directed by the Sole Point of Contact, another designated Agency representative, e.g., during contract negotiations, if any. Should Respondents have questions regarding proper completion of the VetHUB Subcontracting Plan, the VetHUB coordinator may be contacted at bidroom@texasagriculture.gov. Failure to comply with this requirement at any point prior to contract award may result in disqualification. This restriction does not preclude discussions between affected parties for the purpose of conducting business unrelated to this procurement.

2. Questions and Clarifications:

TDA will allow written questions and requests for clarification of this solicitation. Questions must be e-mailed to the Contact listed above. Questions must be submitted on Exhibit E, Respondent Solicitation Questions Form of this solicitation. Responses to questions or other written requests for clarification will be posted on the ESBD. It is the responsibility of an interested party to check the ESBD for updates to this solicitation. before submitting a Proposal. Each Respondent is solely responsible for verifying TDA’s receipt of its questions, if applicable, and its Proposal by the deadlines specified in this solicitation.

Note: Questions or other written requests for clarification must be received by the sole point of contact by the deadline set forth in Section II of this solicitation.

2. CHANGES, AMENDMENT OR MODIFICATION TO SOLICITATION

In order to ensure that no prospective respondent may obtain a competitive advantage because of acquisition of information unknown to other prospective respondents, TDA will provide any additional information that is different from or in addition to, information provided in the solicitation only in response to written inquiries. TDA will provide answers to all such inquiries via an Addendum on the Electronic State Business Daily (ESBD) at . Respondent names will be removed from questions in the responses released. TDA reserves the right to amend answers prior to the response submission deadline. If Respondents do not have Internet access, copies may be obtained through the point of contact listed above.

Note: It is the responsibility of interested parties to periodically check the method above for updates to the procurement prior to submitting a response. Respondent’s failure to periodically check the method above will in no way release the selected Respondent from “Addenda or additional information” resulting in additional costs to meet the solicitation requirements.

2. Informalities TDA reserves the right to waive minor informalities in a solicitation response if it is in the best interest of TDA. A "minor informality" is an omission or error that, in TDA’s determination if waived or modified when evaluating solicitation responses, would not give one Respondent an unfair advantage over other Respondents or result in a material change in the solicitation response or solicitation requirements.

2. Prohibited Communications Upon issuance of this solicitation, TDA, its representative(s), or partners will not answer questions or otherwise discuss the contents of this solicitation with any potential Respondent or its representative(s), except for the written inquiries described in Section II, Subsection 2. Attempts to ask questions by phone or in person will not be allowed or recognized as valid. Failure to observe this restriction may disqualify Respondent. Respondent shall rely only on written statements issued through or by TDA’s Purchasing staff. This restriction does not preclude discussions between affected parties for the purposes of conducting business unrelated to this solicitation.

1. SUBCONTRACTING AND VETHUB SUBCONTRACTING PLAN

Refer to Exhibit A – Execution of Offer, Affirmation of Terms and Conditions, and Proposal Preferences Paragraph 78 – Subcontractors.

1) Respondent must complete, sign and submit Exhibit B, VetHUB Subcontracting Plan, with its response submission and in accordance with the following instructions. ALL RESPONDENTS RESPONDING TO THIS SOLICITATION, INCLUDING THOSE THAT ARE VETHUB CERTIFIED OR THOSE WHO DO NOT PLAN TO SUBCONTRACT, MUST COMPLETE A VETHUB SUBCONTRACTING PLAN (HSP) IN ACCORDANCE WITH THE STATE’S POLICY ON UTILIZATION OF VETHUBs. FAILURE TO COMPLETE AND SUBMIT THE VETHUB SUBCONTRACTING PLAN (HSP) WITH THE RFP RESPONSE WILL RESULT IN DISQUALIFICATION OF THE RESPONSE FROM CONSIDERATION.

2) In accordance with Texas Government Code, §2161.252 and Texas Administrative Code, Title 34, §20.14, TDA has determined that subcontracting opportunities are probable under this contract, and that the contract value may exceed $100,000. This probability is based on VetHUB availability, VetHUB utilization, geographic location of the project, the contractual scope of work, or other factors. TDA estimates the value of this contract to be greater than $100,000.

TDA is committed to increasing contracting opportunities with VetHUBs by contracting directly with VetHUBs or indirectly through subcontracting opportunities in compliance with Chapter 2161 of the Texas Government Code. After Contract award, Successful Respondent may be subject to debarment pursuant to Section 2161.253(d) of the Texas Government Code if any modifications are made to the HSP without PRIOR approval from TDA.

The HSP is available as part of this solicitation package on the ESBD website. Respondents may send an HSP review request to bidroom@texasagriculture.gov. TDA will provide a courtesy HSP review if the request is received no later than the date questions are due, as specified in Section II.

If Respondent is not subcontracting any portion of the Contract, Sections 1, 2(a), 3 and 4 of the HSP must be completed. If Respondent is subcontracting some portion of the Contract, the supporting documentation of “Good Faith Effort” must be demonstrated in either Method A (Attachment A) or Method B (Attachment B) of the HSP. The Texas Comptroller of Public Accounts requests all Respondents to consider utilizing VetHUBs in subcontracting areas listed below; however, this list should not be considered exhaustive.

#
Class
Item
Description
1
958
00
MANAGEMENT AND OPERATION SERVICES
2
958
67
Mental Health Management Services, Including Operations, Facilities Maintenance, Nursing, Food Service, etc. 24/7
3
948
48
Health Care Services (Not Otherwise Classified)
4
915
20
Call Center Services
5
972
00
Research and Educational Services, Higher Education

3) DIR Contracts (only): Any subcontractors must be listed on the Respondent’s approved DIR HSP for their contract. DIR will work with Respondent in the event a new subcontractor needs to be added.

4) HSP Prime Contractor Progress Assessment Reports (PAR’s). Per TAC §20.285 (6)(g) The contractor shall submit a Progress Assessment Report to the state agency with each invoice, in the format required by the comptroller. A state agency may, at its option, allow electronic submissions of the compliance report required by this subsection so long as the electronically submitted compliance reports are in the format and contain all information required by the Comptroller. The Progress Assessment Report shall be a condition for payment. TDA may verify the amounts being reported as paid by requesting copies of cancelled checks paid to subcontractors.

1. Pre-proposal Vendor Conference Attendance is strongly encouraged, but not required. Failure to attend in person, participate in the conference call, or participate in the webinar will not disqualify a Respondent.

4. Attendance Log For conference calls and webinars, participants will be added to the attendance log with the following information ready and properly announced or submitted:

1) Legal business entity name or name of individual which will be used if submitting a response to this solicitation or subcontractor acting on behalf of the legal business entity;

2) Name and title of each representative on the call; and

3) E-mail address for the sole point of contact.

4. Webinar Vendor Conferences TDA will conduct a webinar vendor conference on the date and time identified in the Procurement Schedule (Section II), or on the date and time established in subsequent Addenda. The conference will provide a review of the requirements, scope of work, terms and conditions, and all components of this solicitation. Respondents must pre-register for the vendor conference prior to the scheduled date and time identified in the Procurement Schedule (Section II), or on the date and time established in subsequent Addenda.

The conference will be held via TEAMS. Vendors must register for the vendor conference prior to the conference date. Please use the following link for conference registration:

· 4/9/2026

· Microsoft Virtual Events Powered by Teams

4. Questions or Requests for Clarification The vendor conference allows participants to ask TDA questions or request clarifications. Questions are required to be submitted, either prior to or immediately after the conference, in writing, by e-mail, to the Sole Point of Contact, Section II. The questions and requests for clarifications must be submitted on Exhibit E of this solicitation.

1) Answers During the Conference

a. During the conference, TDA may provide responses to questions or requests for clarification; however, these answers will not be considered official;

b. After the conference, the official responses to questions and requests for clarifications received during the conference and those received by the deadline identified in the Procurement Schedule or deadlines established in subsequent Addenda, will be posted in an Addendum on the ESBD; and

c. TDA reserves the right to amend the answers previously posted at any time prior to the Response Deadline or deadlines established in subsequent Addenda. Amended answers will be posted on the ESBD in a separate, new Addendum or Addenda.

1. SOLICITATION RESPONSE COMPOSITION AND DELIVERY

5. Response Submission Proposals must be submitted in a manner which does not carry any benefit, keepsake, or value for members of the evaluation committee. Responses submitted by mail, facsimile, or any other method not specified in this solicitation, will NOT be accepted, or considered. Responses must be received prior to the response due date listed on the cover page of this solicitation.

5. SUBMISSION METHOD: E-Mail Submission Respondent is solely responsible for ensuring that the electronic response is complete and submitted to and RECEIVED by TDA before the Response Deadline identified in the Procurement Schedule or deadline established in subsequent Addenda. TDA is not responsible for lost, misdirected or late responses. Late responses will be disqualified.

The solicitation response, including all documentation required by this solicitation and Appendix, must be sent in its entirety in one or more e-mails as warranted by the size of each attachment.

Responses sent by e-mail must be sent to: bidroom@texasagriculture.gov

1) E-mail Subject Line The e-mail subject line must contain the solicitation number, title as indicated on the cover page and number quantity of e-mails if more than one (e.g., 1 of #, etc.).

2) Body of E-mail The body of each e-mail must include the following information:

a. Respondent’s name;

b. Contact Name for Respondent;

c. Phone number for Respondent’s Contact;

d. Solicitation number from cover page; and

e. Purchaser Name (Sole Point of Contact, Section II, Paragraph 2.1).

TDA takes no responsibility for e-mailed solicitation responses that are captured, blocked, filtered, quarantined, or otherwise prevented from reaching the proper destination server by any TDA anti-virus or other security software.

3) Additional Information Regarding Electronic Submission by E-Mail All documents should be submitted in Microsoft Office® formats (Word® and Excel®, as applicable) or in a form that may be read by Microsoft Office® software. Any documents with signatures shall be submitted as an Adobe® portable document format (pdf) file, or DocuSign. TDA is not responsible for documents that cannot be read or converted. Unreadable responses may be, in TDA’s sole discretion, rejected as nonresponsive.

4) E-mail Attachment Naming Convention Respondents must name e-mail attachments in accordance with Response Submission Checklist, Section VIII.

Example: Respondents Execution of Offer, Terms and Conditions and Proposal Preferences may be submitted in PDF format with PDF name of Exhibit A.pdf.

5) All required forms must be electronically signed or manually signed with scanned signatures;

6) By submitting a proposal, permissions to edit, print, copy, and distribute as authorized under public information or other law is given to TDA. Two (2) versions of the proposal must be submitted on approved electronic media as described below.

a. One original proposal, that includes all attachments (Original Proposal) and identifies claimed proprietary or confidential information, if any, by highlighting such claimed information and clearly labeling it as proprietary, confidential, or both in a comment. The Original Proposal must be in portable document format (PDF) or Microsoft Word and accessible (no password) to TDA staff.

b. One redacted copy of the entire proposal that makes the claimed confidential or proprietary information, if any, unreadable. Redaction can be made in MS Word™ by highlighting the confidential words in black. Adobe™ also has a redaction feature. If no proprietary or confidential information is claimed in the Original Proposal, then submission of a copy of the Original Proposal with redactions is not required.

c. TDA will not be held responsible for any solicitation Response that is mishandled prior to receipt by TDA. It is Respondent’s responsibility to mark appropriately and deliver the solicitation Response to TDA by the specified date and time. TDA will not be responsible for any technical issues that result in late delivery, inappropriately identified documents, or other submission error that may lead to disqualification (including substantive or administrative) or nonreceipt (in whole or in part) of the Respondent’s proposal.

5. Confidential or Proprietary Information

1) PUBLIC INFORMATION ACT

a. Respondent Requirements Regarding Disclosure Proposals and any resulting contracts are subject to the Texas Public Information Act (PIA), Texas Government Code Chapter 552, and may be disclosed to the public upon request. Other legal authority also requires TDA to post certain contracts and solicitation responses on its public website and to provide such information to the Legislative Budget Board for posting on its website.

TDA will strictly adhere to the requirements of the PIA regarding the disclosure of public information. As a result, by participating in this solicitation process, Respondent acknowledges that all information, documentation, and other materials submitted in the solicitation Response in response to this solicitation may be subject to public disclosure under the PIA.

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