ESBD_461617_1761685082774_HHS0016342v2 - Exhibit G Scope of Work.pdf

Exhibit G - Scope of Work (SOW)

Scope of Services to be Performed The required services to be provided are as-needed glass and window maintenance, repair, and replacement services at Corpus Christi State Supported Living Center (CCSSLC). Services shall include but not be limited to maintenance, inspection, repair, replacement and testing of building and door windows.

All services shall be performed in accordance with manufacturer’s specifications and all applicable local and state codes.

Window material may include:

1. Flat glass

2. Plexiglass

3. Spandrel glass

4. Laminated glass

5. Polycarbonate

6. Security glass

7. Wire mesh glass

8. Insulated glass and Thermopane

Repair and or replacement services shall be completed within five (5) business days of service request, unless identified as an emergency by the facility.

Contractor must provide a temporary replacement of approved material to seal a window in the event a window is damaged, and the Contractor cannot repair within twenty-four (24) hours of request. Contractor shall provide optimum efficiency and safety of window replacement.

Contractor shall provide to facility representative for approval an itemized pricing estimate for each service request prior to performing any work, except during an emergency, as determined by the Agency. Contractor is required to obtain authorization from the facility designee prior to performing any services that necessitate disruption in the facility’s building system, except in emergency situations as identified by the CCSSLC.

Parts used and installed under this SOW shall be the latest improved models in production, as offered to the commercial trade, and shall be quality material. Used, shopworn, demonstrator, prototype, recondition or discontinued models or material are not acceptable.

SAFETY/SECURITY:

When working inside the buildings on campus, the Contractor and its employees shall not allow anyone to piggyback through secured doors behind them.

Giving or receiving of any money, gi�s, or items of any kind with anyone on campus is strictly prohibited.

The contractor’s technicians and subcontractors shall atend contractor orienta�on and par�cipate with the facility Risk Manager in a pre-construc�on risk assessment prior to any work.

TESTING:

The contractor’s or subcontractors tes�ng shall be performed in accordance with manufacturer’s recommenda�ons.

ESTIMATE/QUOTE PROCESS:

This is a Requirements Contract which means that no work is guaranteed under this Contract.

For each proposal for repair work under this Contract, prior to the commencement of any work provided under this contract, the CCSSLC Contract Administrator or designee will contact the facility contact will ask Contractor for an es�mate before work is commenced. Contractor will proceed with the work under the project only a�er the es�mate is approved by the Contract Administrator through the release of a Delivery Release Change No�ce. The Contractor’s es�mate shall contain the scope of work, itemized parts, price, labor, and a detailed descrip�on.

Annual maintenance costs and hourly rates shall be those specified in the Contract. Mark-up on parts shall not exceed the Contract percentage, but not be greater than 20%.

For new installs, the Contractor shall provide a detailed and itemized quote. The Contractor’s quote shall contain the scope of work, itemized parts, parts price, labor hours, labor price, grand total price, and a detailed descrip�on of the work.

The Contractor will be required to do a site visit for each job to insure all details are outlined in the es�mate that is required. This does not apply to emergency window/door repairs.

WORK PROCEDURES:

Contractors shall check in and out with the authorized CCSSLS representa�ve to ensure that the representa�ve logs the start and comple�on �mes on the service �cket for the services performed. Contractors shall provide the following informa�on on the service �cket: building name, floor, CCSSLC work order # and project name if any, date work performed, name of personnel performing the work, trade category of person performing work, number of personnel, and hours worked. Contractor invoice to match approved service �ckets. Contactor material invoices shall be atached to final invoice.

Contractor shall inspect exis�ng condi�ons prior to commencing work, including elements subject to damage or movement during the service or repair. Work surfaces/workable areas shall be inspected by the Contractor prior to commencing work. All deficiencies found but not covered by this Contract shall be reported to the CCSSLC Designated Facility Representa�ve.

Contractor commencing work implies acceptance of work surfaces/workable areas, and any work deficiency shall become the responsibility of the Contractor.

The Contractor shall be responsible for any repairs of surfaces that may be damaged as a result of the inspec�on or maintenance of the systems, equipment or devices as defined in this scope of work. Repairs shall match the exis�ng surrounding surfaces and provide a seamless transi�on. Contractor shall repair any damage caused by the Contractor and its employees at no cost to the Owner.

Contractor shall make replacement equipment available for purchase, and provide cer�fied installa�on as required.

Installa�on and Repairs:

All work shall be in strict accordance with Federal, State, and Local Codes. All equipment or components must be installed in accordance with manufacturer’s recommenda�ons.

Contractor shall provide clean-up and legal disposi�on of all spoils created by the work.

Contractor shall coordinate with the facility on salvage of all items indicated for removal.

Project Comple�on Time: Contractor must perform work within the �meframe that was agreed upon by the Contractor and the Owner prior to beginning work.

MATERIALS:

All materials installed by the Contractor must match and be comparable with exis�ng materials.

Materials u�lized by the Contractor must be of equal or beter quality than exis�ng materials.

Submitals detailing materials specifica�ons must be approved by the CCSSLC Designated Representa�ve.

Contractor shall provide any, and all parts and opera�ng manuals for equipment installed.

All equipment, materials and parts shall be new and supported by the manufacturer.

All materials will be invoiced at an amount no greater than the cost of materials plus the Contract mark-up percentage, not to exceed 20%.

EMERGENCY CALL OUT:

Contractor contacted shall respond to the ini�al request from the on-site Contract Administrator within 1 (one) hour when no�fied of an emergency.

The Contractor shall respond accordingly to service calls and emergency calls:

Contractor shall verbally respond to requests for emergency services to any genera�ng unit within one (1) hour and be on site to perform repairs within two (2) hours a�er being contacted. The CCSSLC Designated Facility Representa�ve will no�fy the vendor if a call cons�tutes an emergency. The Contractor shall contact the CCSSLC Designated Facility Representa�ve upon arrival at the job site. Emergency work shall be performed during normal working hours whenever possible; however, services shall be performed on a 24-hour, seven day a week basis if deemed necessary by the CCSSLC Designated Facility Representa�ve.

BILLING:

The Contractor shall provide a detailed and itemized bill on service and repair work for each job.

The Contractor’s invoice shall contain contact informa�on, quote number, labor hours, labor hourly rates, detailed parts list, parts price, total price, dates work performed, building number and descrip�on of work performed.

If services / goods have not been received or corrected to a sa�sfactory resolu�on, payment will be withheld un�l services / goods are received and comply with scope of work and standards.