ESBD_414746_1745936309333_HHS0016101 Exhibit_2 Warranty_Resolution.pdf
PDF 104 KB Posted
- Attached to
- HHS0016101 Snacks for Kerrville State Hospital
- Solicitation number
- HHS0016101
- Issued by
- Travis County, Austin City, Texas
About this file
This document is a Warranty and Complaint Resolution Form (Exhibit #2) for the Texas Health and Human Services Commission (HHSC), specifically related to a solicitation for snacks for Kerrville State Hospital under Invitation for Bid (IFB) HHS0016101. The contract term is from September 1, 2025, through August 31, 2026, with potential renewals. The form requires vendors to certify their commitment to product compliance, warranty, and complaint resolution processes.
The document outlines detailed requirements for vendor performance, including a 90-day complaint resolution timeline, comprehensive cost recovery for investigations, and potential penalties for unacceptable responses. Key vendor obligations include providing a point of contact, conducting cause and effect analysis, implementing corrective actions, and potentially reimbursing or replacing non-specification products. Failure to meet resolution timeframes or provide adequate responses could result in a vendor tracking report and discontinuation of HHSC food awards to the vendor and manufacturer.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Snacks for Kerrville State Hospital
IFB: HHS0016101
September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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