ESBD_387108_1734647921546_07 - 3202500039 Attachment 7 Requirements.pdf

3202500039 - Career Exploration Assessment Services

Attachment 7 – Requirements Respondent must describe its solution to the business, reporting, technical and implementation plan Requirements listed in this attachment. Successful Respondent shall meet or exceed the Requirements found in this attachment.

7.1 Business Requirements

A. System User Personas

1. Examples of System Users VR Staff within TWC

User Profile User Goals for Using System

• TWC VR Counselor

(VRC)

• Provide counselors with assessment (tools) to assist with identifying careers, strengths, stress behavior, motivational needs, and ideal work environment.

• TWC Customer • Have access to their individual assessment report that provides practical, personalized, and specific information on strengths, stress behavior, motivational needs, and ideal work environment.

B. User Requirements for Public-Facing Features

1. The Successful Respondent’s Solution will allow TWC customers to create career assessments and individual career exploration reports that reflect the strength and stress behaviors of the customer, individual work preferences and motivations, and a recommended work environment. VR Staff should have access to the TWC customer career assessments for case management.

2. Successful Respondent must also provide support for administrative non-technical configuration of key features.

C. Business Process Requirements

Successful Respondent’s System must:

1. Provide approximately one thousand (1,000) annual Career Exploration Assessments that produces accurate and valuable results for users with disabilities.

2. Provide accessible online format with the flexibility to complete assessment at TWC customer’s home or at VRC offices.

3. Allow TWC customers to take assessment in phases and stop assessment, save progress and resume from last question answered.

4. Provide accessible technical support communication channels for TWC customers to ask questions or request assistance via help desk, email, online chat, clear instructions for troubleshooting common issues, or a dedicated accessibility hotline.

5. Provide consultation within three (3) business days to VRCs who request feedback or clarification of assessment results.

6. Provide a post assessment survey that covers ease of test taking, functionality, user recommendation of tool to others, and opportunity to provide feedback. If post assessment survey available, quarterly results submitted to TWC.

7.2 Reporting Requirements

Successful Respondent’s Solution must provide the following:

A. Program Management and Operation Reports

1. Standard and configurable reports such as those for:

a. individual reporting that is easy to read and interpret,

b. practical, personalized, and specific information on users,

c. assesses behavioral traits, motivation, stress, and the occupational interests of users and provide at a minimum evaluation of career interests and work environment needs,

d. identification of strength and stress behaviors, usual behavior patterns in relating to others, possible challenges, handling conflict, work motivations, and how to approach job interviews, and

e. Reporting available within three (3) business days after assessment is completed.

B. Data Mining and Customer Query Capabilities

1. Custom/ad-hoc query capabilities including access to all data fields as follows:

a. Directly from system.

b. From a Respondent-supported ad-hoc database.

2. Twenty-four (24) hours per day / seven (7) days a week access to ad-hoc data.

C. Data Management and Integrity

1. Data archiving

2. Support for automated data retention policies

3. Auditability and control capabilities for data modifications and deletions

a. Support for “soft” deletions when sorting and/or filtering data in reports

b. Collection of revision data

4. Failover and Data Mirroring Capabilities

7.3 Technical Requirements

In the response to this section, the Respondent must document how their response meets or exceeds the following technical requirements below:

A. Electronic Information Resources (EIR) Accessibility Requirements (See RFO Section 2.3).

1. The Successful solution must comply with the Accessibility Standards defined in the Texas Administrative Codes (TAC) 1 TAC 206, 1 TAC 213, and in the Worldwide Web Consortium WCAG 2.1 AA.

2. The Successful solution must follow Industry-Accepted usability Standards and Design Principles such as:

a. Website Standards of the Technology Transformation Services of the General Services Administration:

https://designsystem.digital.gov/website-standards/

b. User-Centered Design: https://designsystem.digital.gov/design-principles/

c. Public-Facing Features and Collateral Meet Language Requirements:

i. Follow Federal Plain Language Guidelines

ii. Available in English and Spanish at a minimum.

3. If selected for demonstration, the solution must meet all Accessibility requirements stated in RFO Section 2.3 as validated by the TWC EIR Accessibility Team through use and testing.

7.4 Cloud Hosting

At the Respondent’s discretion, the Respondent may include information on how it would provide cloud services to host the solution if TWC obtained a temporary exemption from Texas Department of Information Resources (DIR) Data Center Services. Respondents who elect to provide this information must prepare a Word document named “ABC_RFO_3202500039_Response_Information_Respondent_Cloud_Hosting.

docx” and return it with its Response. This information will not be scored and is provided for TWC’s information.

The Word file must include the following information:

A. Cost for hosting the technical solution from project start through implementation.

B. Annual cost for hosting solution after implementation to include maintenance and operations for up to five (5) years.

C. Location of the site used for hosting the solution and data. Location must be withing the United States of America (USA).

D. Explanation of how hosting solution meets all cybersecurity and privacy requirements in this Attachment 8.

E. Whether hosting support is provided 24/7.

F. Hosting Service Level Agreements.

G. Hosting up time during the preceding twelve (12) months before proposal submission.

https://designsystem.digital.gov/website-standards/ https://designsystem.digital.gov/design-principles/ https://designsystem.digital.gov/design-principles/

Attachment 7 – Requirements