ESBD_383198_1732218295430_Exhibit A - Definition of Terms.pdf

Exhibit A Definition of Terms

Following are definition of terms to provide further clarification of words or phrases used within this SOW.

Bio-Hazardous Material

May also be referred to as "Special Waste or Red Bag Waste". These are substances that harbor bio-hazardous agents, including human or animal blood, body fluids or tissues that may be contaminated with biologically active agents.

Special training of staff in the proper manner of handling must be accomplished.

Cleanable Space

All room types located within a building which is used by tenants, patients, employees, and visitors. Areas excluded are elevator shafts and mechanical spaces. (FM Space defined)

CMMS

Computer Maintenance Management System (Maximo)

Contractor

Service provider fulfilling the Scope of Work. Contractor will supply its own staff. NO SUBCONTRACTING.

Contractor Pricing Matrix Summary

Document that includes information to facilitate the Contractor’s identifying cost breakdown for room types and levels of cleaning and is included as part of all bid presentations. (See Rider 102 – Price Schedule)

Emergency Response Time

This relates to the amount of time it will take the Contractor to respond to emergencies within the FACILITIES DEPARTMENT buildings and locations that may require housekeeping support. These emergencies could be during normal shift time or during times when the Contractor staff would not be on site. Contractor should include method(s) used to notify their employees and estimate the response time based on whether the response is during shift or on off shift times.

Green Seal

Cleaning products and supplies used within FACILITIES DEPARTMENT locations are preferred to be "Green Seal Certified".

GREEN SEAL is an independent non-profit organization dedicated to safeguarding the environment and transforming the marketplace by promoting the manufacturing, purchase and use of environmentally responsible products and services. Following is contact information:

Green Seal 101 Connecticut Avenue, NW Suite 827 Washington, DC 20036-5525 Phone Number: 202-872-6400

ISSA

International Sanitary Supply Association

Levels of Cleaning

Level 1: This is the highest level of cleaning expectations and standards. All routine cleaning functions and tasks, as agree upon with the Contractor, are completed. The cleaning expectations and standards are identified in the Facilities Management Department’s expectations and minimum standards attachments (forms) for each room type and by cleaning level. The Facilities Management Department will identify which areas/rooms receive Level 1 cleaning. Level 1 cleaning is usually completed on a daily basis.

Level 2: This level of cleaning is expressed as a medium level of expectations and standards. All cleaning functions and tasks, as agreed upon with the Contractor, are completed on a reduced level of frequency and may include daily as well as other selected times during the week. Expectations for this level are also included in the Facilities Management Department’s expectations and minimum standard attachments.

The Facilities Management Department will identify which areas/rooms receive Level 2 cleaning. The reduced frequency of cleaning, which might be twice weekly, will reflect completion of tasks normally performed on a Level 1 (daily) assignment.

Level 3: This level of cleaning is expressed as a reduced yet acceptable level of cleaning and expectation standard. This level is utilized in room types that lend themselves to this reduced level of frequency for certain cleaning functions. For example, this level, if used for general offices might include removal of trash and recycle items on a daily basis, with other functions such as mopping, vacuuming, and dusting being done on a less frequent basis. Expectations for this level are also included in the Facilities Management Department’s expectations and minimum standard attachments. The Facilities Management Department will identify which areas/ receive Level 3 cleaning.

The reduced frequency of cleaning, which might be weekly, will reflect completion of tasks normally performed on a Level 1 (daily) assignment.

Make Ready

Preparation for MD Anderson employees to move into space recently renovated or newly constructed and is ready to be occupied.

On Demand

Refers to a cleaning of a special nature that requires the Contractor to perform the cleaning function in areas that are outside the scope of the normal/routine functions of the cleanable square footage of a building. This type cleaning (On Demand) may require the Contractor to utilize special equipment and a different level of staffing to complete the task.

Facilities Management A section of Facilities Management Division that will be accountable for the agreement.

Project Coordinator

Owners and tenant’s representative for coordinating Contractor’s activities and issue resolution throughout the assigned areas.

Vizient Contract

This is a contract that The University of Texas M.D. Anderson Cancer Center has with certain selected providers to ensure best quality and pricing of various supplies, products, and equipment. MD Anderson Sourcing and Contracts will provide a list of these vendors.

RFP

Request for Proposal is an invitation for suppliers to bid on services that is listed in the scope of work.

Request for Proposal is an invitation for suppliers, through a bidding process, to submit a complete financial and service provision methodology proposal for a specific commodity or service

Recovery Team

Employees that the Contractor will have on-site at locations approved and assigned by the Project Coordinator, to meet MD Anderson housekeeping needs after an emergency, such as hurricanes and floods. The Project coordinator will define the duties and accommodations.

Ride Out Team This refers to employees that the Contractor will have on-site at locations approved and assigned by the Project Coordinator, to meet the housekeeping needs during and after an emergency as determined by MD Anderson such as hurricanes and floods. This will require the Contracted staff to work under building lock-down conditions until authorized personnel has given the “all clear”. Such duration could be for several hours to several days until conditions or hazards have subsided. Project coordinator will define the duties and accommodations.

Recycle, single stream waste The collection, reprocessing, marketing, and use of material that was diverted or recovered from the solid waste stream.

Space Type Identification of each room type, category as defined in attachment Exhibit C.

Uniform

Employee uniforms worn by Contractor staff must be approved by FACILITIES DEPARTMENT Project Coordinator. Mainly, the uniform of the Contractor should be easily recognizable for ease of identification of Contractor staff.