ESBD_376984_1726672195797_SOL_EXH_2_Thermo RapidHit Service Contract.pdf
PDF 117 KB Posted
- Attached to
- RapidHIT Services
- Solicitation number
- 24R0027193
- Issued by
- Texas
About this file
This document is a Statement of Work (SOW) for a maintenance contract for the Applied Biosystems RapidHIT ID System used by the Texas Department of Public Safety (DPS) Crime Laboratory Division, located in Houston, Texas. The SOW outlines the service requirements, including on-site inspection and adjustment, parts, labor, and travel for remedial repair, one annual planned maintenance visit, priority response time, priority technical support access, and remote monitoring capabilities. The related state and local contract opportunity is for the DPS to purchase maintenance and support services for the RapidHIT ID devices used by the Crime Lab Division.
The contract is specific to the state of Texas and the jurisdiction of Harris County. The successful vendor must be a Life Technologies authorized service provider with access to necessary parts. Pricing terms, set-asides, incumbents, funding sources, and other salient information are not included in the provided documentation.
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Text version
Statement of Work Maintenance Contract for RapidHit IT System
DPS is seeking a service plan for the following instrument:
RAPIDHIT ID SYSTEM (S/N RHID-0846)
This instrument is location in our Houston Crime Laboratory. Service for this instrument shall be conducted on-site at the DPS Laboratory location at a pre-scheduled mutually agreed upon date and time by individuals trained and qualified to perform the specified service.
The vendor needs to be a Life Technologies authorized service vendor with ready access to Life Technologies parts.
Service shall include inspection and adjustment for the following:
• Parts, labor, and travel for remedial repair.
• One annual planned maintenance visits.
Support shall include the following:
• Guaranteed priority response time of 2 business days after receipt of a service call for instruments located in vendor’s priority Service Zones
• Priority telephone and email access to instrument technical support.
• Telephone and email access to application technical support.
• Remote Monitoring and Dx Service, which provides for notification to customer of instrument failures or errors that are reported by AB's Remote Monitoring software.
File details come from the government source that posted it. Updated .