ESBD_376984_1726672195797_SOL_EXH_2_Thermo RapidHit Service Contract.pdf
PDF 117 KB Posted
- Attached to
- RapidHIT Services
- Solicitation number
- 24R0027193
- Issued by
- Texas
About this file
This document is a Statement of Work for a Maintenance Contract for a RapidHit IT System. The Texas Department of Public Safety (DPS) is seeking a service plan for a RAPIDHIT ID SYSTEM (S/N RHID-0846) located at their Houston Crime Laboratory. The selected vendor must be a Life Technologies authorized service vendor and provide on-site inspection, adjustment, and remedial repair services, including one annual planned maintenance visit. The vendor must also provide priority response time, technical support, and remote monitoring services.
The contract requires the vendor to have ready access to Life Technologies parts, and the service shall be conducted on-site at a pre-scheduled, mutually agreed upon date and time by individuals trained and qualified to perform the specified service. The contract does not mention any pricing terms, set asides, incumbents, funding requirements, or other salient information.
View the file
Other files
Show all 27
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Statement of Work Maintenance Contract for RapidHit IT System
DPS is seeking a service plan for the following instrument:
RAPIDHIT ID SYSTEM (S/N RHID-0846)
This instrument is location in our Houston Crime Laboratory. Service for this instrument shall be conducted on-site at the DPS Laboratory location at a pre-scheduled mutually agreed upon date and time by individuals trained and qualified to perform the specified service.
The vendor needs to be a Life Technologies authorized service vendor with ready access to Life Technologies parts.
Service shall include inspection and adjustment for the following:
• Parts, labor, and travel for remedial repair.
• One annual planned maintenance visits.
Support shall include the following:
• Guaranteed priority response time of 2 business days after receipt of a service call for instruments located in vendor’s priority Service Zones
• Priority telephone and email access to instrument technical support.
• Telephone and email access to application technical support.
• Remote Monitoring and Dx Service, which provides for notification to customer of instrument failures or errors that are reported by AB's Remote Monitoring software.
File details come from the government source that posted it. Updated .